Relationship Management In Banking

Author : Steve Goulding,Richard Abley
Publisher : Kogan Page Publishers
Page : 401 pages
File Size : 41,5 Mb
Release : 2018-10-03
Category : Business & Economics
ISBN : 9780749482848

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Relationship Management in Banking by Steve Goulding,Richard Abley Pdf

Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.

Author : Nils Merkel
Publisher : GRIN Verlag
Page : 29 pages
File Size : 55,9 Mb
Release : 2010-07
Category : Electronic
ISBN : 9783640522453

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Customer Relationship Management in Banking Sector by Nils Merkel Pdf

Seminar paper from the year 2005 in the subject Business economics - Customer Relationship Management, CRM, grade: 1,3, Dongbei University of Finance and Economics (Dalian/China), course: Sales Management, 2 + 8 online entries in the bibliography, language: English, abstract: According to the changing of the general conditions the German banks are forced to break new ground in order to assert their position: The market became much more lucent for customer because of new media. The consequences are an increasing pressure of competition and demanding cus-tomer. Therefore a binding and long-term customer relationship seems to be neces-sary for many banks to react to the changed conditions and to guarantee the continu-ity. A majority of German credit institutions tried to implement concepts of Customer Relationship Management (CRM). In some cases the afford - to turn the customer re-lationship into the road to success - were unsatisfying and unsuccessful. In this paper I want to show, how CRM works, how CRM can be implemented in banks and what problems can result from the implementation. In the first chapter I describe the current situation of German banks. After a brief overview about CRM in general we analyze the previous attempts of CRM implemen-tation. Two examples - Dresdner Bank and Deutsche Leasing, a member of the "Sparkassen - Finanzgruppe" - follow. At the end I identify the problems of the im-plementation of CRM at the banks.

Author : Farrukh Khan
Publisher : Lulu.com
Page : 152 pages
File Size : 47,7 Mb
Release : 2024-06-20
Category : Electronic
ISBN : 9780557719044

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Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC by Farrukh Khan Pdf

Author : Dr. Antony Joseph K & Dr. Gabriel Simon Thattil
Publisher : Lulu Publication
Page : 299 pages
File Size : 47,7 Mb
Release : 2021-07-01
Category : Art
ISBN : 9781008962903

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Customer Relationship Management in Banking Services by Dr. Antony Joseph K & Dr. Gabriel Simon Thattil Pdf

Achieving and sustaining growth in banking business is a herculean task, but it can be successfully done, if the focus is on customers. With hot winds of competition blowing across the banking industry in India, developing an emotionally close, symbiotic relationship with customers has become highly important than ever before. Any bank that wishes to grow in the size of its business or improve its profitability must consider the challenges surrounding its customer relationships (Watson, 2004)2. Banks now have realized that, of all the problems the business can have, the loss of established customers is one of the most serious. Hence, banks have come out with innovative measures to satisfy their present customers, acquire new ones, and at the same time adopt procedures to win back the lost customers. Customers’ expectations regarding quality, service and value are ever escalating, and hence, a banker can build good relationship with its customers only if it is able to understand their needs and desires. Customer relationship management philosophy, if properly implemented, will enable the banker to develop long-lasting relationship by developing trust and emotional bonding through personalized communication, sharing of values and goals and personalized communication.

Author : Jan U. Hagen,Ulrich Schürenkrämer
Publisher : Murmann Publishers GmbH
Page : 198 pages
File Size : 51,6 Mb
Release : 2015-06-11
Category : Business & Economics
ISBN : 9783867744836

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Client Centricity by Jan U. Hagen,Ulrich Schürenkrämer Pdf

The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned experts and examples from theory and practice. Client commitment – the pursuit of pure customer focus – has become a success factor in many areas of the banking industry. This book sheds light on the theoretical aspects of client commitment and shows how its various facets are being put into practice.

Author : Adrian Cudby
Publisher : Kogan Page Publishers
Page : 353 pages
File Size : 41,5 Mb
Release : 2018-10-03
Category : Business & Economics
ISBN : 9780749482787

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Commercial Lending by Adrian Cudby Pdf

Endorsed by the Chartered Banker Institute as core reading for one of the modules leading to the Institute's professional qualifications and chartered status, Commercial Lending supports readers that wish to develop their ability to analyze the creditworthiness of a customer and their business in the context of the current economic climate, future market and sector expectations. Commercial Lending uses a series of practical exercises and case studies, and provides the tools needed for the reader to understand and appraise a customer's business strategy. This will then enable the reader to provide appropriate funding solutions to meet the commercial needs of customers while reflecting the bank's risk appetite. These tools include: how to assess the performance and creditworthiness of a business; how to critically evaluate the robustness of cash flow; and how to undertake sensitivity analysis to quantify sustainable debt repayment capacity. This practical text will present a critical analysis of financial and non-financial information to help readers identify key risks inherent in the customer's lending proposition. Readers will go on to propose suitable funding solutions that mitigate risk and meet the needs of customer and bank. Online supporting resources include a glossary and updates to regulation.

Author : Federico Rajola
Publisher : Springer Science & Business Media
Page : 177 pages
File Size : 46,7 Mb
Release : 2013-03-19
Category : Business & Economics
ISBN : 9783540247180

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Customer Relationship Management by Federico Rajola Pdf

Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.

Author : Ali A. Minai,Yaneer Bar-Yam
Publisher : Springer Science & Business Media
Page : 419 pages
File Size : 42,7 Mb
Release : 2008-11-05
Category : Science
ISBN : 9783540738497

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Unifying Themes in Complex Systems IV by Ali A. Minai,Yaneer Bar-Yam Pdf

In June of 2002, over 500 professors, students and researchers met in Boston, Massachusetts for the Fourth International Conference on Complex Systems. The attendees represented a remarkably diverse collection of fields: biology, ecology, physics, engineering, computer science, economics, psychology and sociology, The goal of the conference was to encourage cross-fertilization between the many disciplines represented and to deepen understanding of the properties common to all complex systems. This volume contains 43 papers selected from the more than 200 presented at the conference. Topics include: cellular automata, neurology, evolution, computer science, network dynamics, and urban planning. About NECSI: For over 10 years, The New England Complex Systems Institute (NECSI) has been instrumental in the development of complex systems science and its applications. NECSI conducts research, education, knowledge dissemination, and community development around the world for the promotion of the study of complex systems and its application for the betterment of society. NECSI hosts the International Conference on Complex Systems and publishes the NECSI Book Series in conjunction with Springer Publishers. ALI MINAI is an Affiliate of the New England Complex Systems Institute and an Associate Professor in the Department of Electrical and Computer Engineering and Computer Science at the University of Cincinnati. YANEER BAR-YAM is President and founder of the New England Complex Systems Institute. He is the author of Dynamics of Complex Systems and Making Things Work: Solving Complex Problems in a Complex World.

Author : Dr. Shailja Pal
Publisher : Ashok Yakkaldevi
Page : 247 pages
File Size : 46,5 Mb
Release : 2022-08-25
Category : Art
ISBN : 9781387699124

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Customer Relationship Management in banking sector by Dr. Shailja Pal Pdf

Banks have always played an essential space in the country's prosperity. They impersonate a valuable role in the evolution of the enterprise and commerce. They are serving not barely as of the guardian of the country's economic health but additionally a country's reserves, vital for the nations' economic expansion. The ubiquitous function of commercial banks is to render financial assistance to the overall society and industry, securing economic and social resistance and sustainable extension of the economy. Commercial Bank in India comprises the State Bank of India (SBI) and its subsidiaries, nationalised banks, international banks and additional scheduled retail banks, regional rural banks and non-scheduled retail banks (Kalpana & Rao, 2017). Banks expedite business both inside and outside the nation by admitting and discounting of bills of exchange. Banks also increase the mobility of capital in a country like India, which is still in the initial stages of economic development. A well-organised banking system is the need of the day. Commercial banks are the most effective way to generate the credit flow of money in markets.

Author : Aquino Jr., Perfecto Gatbonton,Jalagat Jr., Revenio Cabanilla
Publisher : IGI Global
Page : 313 pages
File Size : 44,8 Mb
Release : 2022-02-11
Category : Business & Economics
ISBN : 9781799884538

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Navigating the New Normal of Business With Enhanced Human Resource Management Strategies by Aquino Jr., Perfecto Gatbonton,Jalagat Jr., Revenio Cabanilla Pdf

Despite the ill effects of COVID-19 and the temporary closure of business operations worldwide, some organizations, such as the food and pharmaceutical industries, are still functioning, and their need to resume operations is dire. Managing the workforce and performing other functions of human resource management, such as recruitment and hiring, is a continuous process, and today’s organizations must be adaptive and careful in employing the practices of human resource management for any unforeseen events that trigger uncertainty and threats to the company’s workforce performance and hinder organizational effectiveness. Navigating the New Normal of Business With Enhanced Human Resource Management Strategies shares effective strategies in human resource management from organizations worldwide to shed light and ideas on how existing organizations have managed to continue their operations in a post-COVID-19 world, as well as how they have enhanced their strategies and prospects for the future. Covering a range of topics such as employee rights, labor markets, and talent management, it is an ideal resource for instructors, administrators, managers, industry professionals, academicians, practitioners, researchers, and students.

Author : Ahok Trimbak
Publisher : Unknown
Page : 0 pages
File Size : 42,6 Mb
Release : 2022-12-28
Category : Electronic
ISBN : 0911235515

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Review of Customer Relationship Management in Banking Sector by Ahok Trimbak Pdf

The present research work is a study on the Review of Customer Relationship Management. The study is primarily to understand the contribution of CRM in the banking sector and how customers satisfy with the banking services. The study also enabled to assessment the awareness of CRM in the banking sector and tries a explain a customer service model for banks.

Author : Federico Rajola
Publisher : Springer Science & Business Media
Page : 187 pages
File Size : 41,5 Mb
Release : 2014-07-08
Category : Business & Economics
ISBN : 9783642355547

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Customer Relationship Management in the Financial Industry by Federico Rajola Pdf

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .

Author : Kamal Kumar Tumuluru
Publisher : Notion Press
Page : 398 pages
File Size : 49,8 Mb
Release : 2022-06-27
Category : Education
ISBN : 9798887333755

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Relationship Manager’s Reference Guide by Kamal Kumar Tumuluru Pdf

This book is meant for the new Relationship Managers (RM), Assistant Relationship Managers, Credit Analysts and trainees of banks working in the Corporate Banking units of banks to serve them as a reference guide for preparation of limit applications for approval. It would help them to understand various risks that can affect a company and also the post approval monitoring of the accounts. It provides an overview and is not meant to make the RM an expert on any industry or lending which comes from experience for which he will have to study the industries and develop himself. I have also included self-explanatory checklists that can be of help. As there could be staff transferred from Personal Banking or Operations to the Corporate Units I have added a blank spreadsheet with definitions of some basic components and the products offered for ready reference. I have therefore kept it very simple to understand. When I worked in banks I had no reference book and had to pick up things on my own. That is what prompted me to write this book.

Author : Alok Kumar
Publisher : Infotech Publishers
Page : 0 pages
File Size : 47,5 Mb
Release : 2022-11-07
Category : Electronic
ISBN : 7402680908

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A Study of Customer Relationship Management in Banking Industry by Alok Kumar Pdf

EVOLUTION OF BANKING INSTITUTION Banking operations have always been the backbone of the economy. It provides for the most crucial factor of production i.e. capital. Crowther elaborated on three ancestors of banking viz. the merchant, moneylenders, and goldsmith. But, the face of banks and banking operations has changed a lot over the past few years. Banking has been in existence for a long in various forms and in its crude form is an age-old phenomenon. It was in existence even in ancient times. The activities of moneychangers in the temples of Olympia and other sacred places in Greece took around 2000 BC. "Traces of credit by compensation and by transfer orders are found in Assyria, Phoenicia, and Egypt before the system attained full development in Greece and Rome (Macleod: Theory of credit). Revilpout, a French writer, mentioned about bank arid bank notes in Babylon 600 BC.

Author : R. K. Uppal
Publisher : Unknown
Page : 246 pages
File Size : 53,8 Mb
Release : 2008-01-01
Category : Business & Economics
ISBN : 8177081527

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Customer Relationship Management in Indian Banking Industry by R. K. Uppal Pdf

This book examines issues related to changing banking industry and the challenges in customer relationship management (CRM). The book should appeal to the students of economics, commerce and business management. It would also serve the purpose of banking executives, researchers and others interested in understanding CRM in Indian banking industry.