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Adoption-centric Usability Engineering by Ahmed Seffah,Eduard Metzker Pdf
Developing software systems which are easy to use while simultaneously increasing the productivity, performance and satisfaction of users is still a major challenge in software engineering. Thus a large number of usability engineering methods have been proposed to systematically develop software with high usability. A large number of studies indicate that even basic usability engineering methods are not integrated in software development lifecycles practiced in industrial settings. Yet problems in the adoption of methods by project teams are rarely examined. This book provides a new perspective on the integration and adoption of usability engineering methods by software development teams. The adoption of methods by project teams – contrary to popular belief – is not assured just because it is mandated by the organization. This work argues that usability engineering methods can only be regarded as integrated in the software development process of an organization when these methods are practiced and accepted by development teams. So far no frameworks for examining the acceptance of methods by project teams and for exploiting such data for guiding project teams in method deployment are available. To address this problem, this book presents an approach which consists of a process meta-model for guiding project teams in the deployment of usability en- neering methods and a measurement framework for measuring the acceptance of the deployed methods. The approach is called Adoption-Centric Usability Engineering.
Design, User Experience, and Usability. Practice and Case Studies by Aaron Marcus,Wentao Wang Pdf
The four-volume set LNCS 11583, 11584, 11585, and 11586 constitutes the proceedings of the 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference, HCI International 2019, which took place in Orlando, FL, USA, in July 2019. The total of 1274 papers and 209 posters included in the 35 HCII 2019 proceedings volumes was carefully reviewed and selected from 5029 submissions. DUXU 2019 includes a total of 167 regular papers, organized in the following topical sections: design philosophy; design theories, methods, and tools; user requirements, preferences emotions and personality; visual DUXU; DUXU for novel interaction techniques and devices; DUXU and robots; DUXU for AI and AI for DUXU; dialogue, narrative, storytelling; DUXU for automated driving, transport, sustainability and smart cities; DUXU for cultural heritage; DUXU for well-being; DUXU for learning; user experience evaluation methods and tools; DUXU practice; DUXU case studies.
Designing, Engineering, and Analyzing Reliable and Efficient Software by Singh, Hardeep Pdf
Due to the role of software systems in safety-critical applications and in the satisfaction of customers and organizations, the development of efficient software engineering is essential. Designing, Engineering, and Analyzing Reliable and Efficient Software discusses and analyzes various designs, systems, and advancements in software engineering. With its coverage on the integration of mathematics, computer science, and practices in engineering, this book highlights the importance of ensuring and maintaining reliable software and is an essential resource for practitioners, professors and students in these fields of study.
Advances in Visual Informatics by Halimah Badioze Zaman,Peter Robinson,Patrick Olivier,Timothy K. Shih,Sergio Velastin Pdf
This book constitutes the refereed proceedings of the Third International Conference on Advances in Visual Informatics, IVIC 2013, held in Selangor, Malaysia, in November 2013. The four keynotes and 69 papers presented were carefully reviewed and selected from various submissions. The papers focus on four tracks: computer visions and engineering; computer graphics and simulation; virtual and augmented reality; and visualization and social computing.
User Centric E-Government by Saqib Saeed,T. Ramayah,Zaigham Mahmood Pdf
This book provides user studies and theories related to user-centered technology design processes for e-government projects. The book mainly discusses inherent issues of technology design implications, user experiences, and guidelines for technology appropriation. Ethnographic studies focusing on real life examples will enable readers to understand the problems in an effective way. Furthermore, the theories and results will help researchers and practitioners to handle these challenges in an efficient way. E-Government is about harnessing the information revolution to improve the efficiency of government processes and the lives of citizens. It aims at a citizen centered approach to governance through effective use of the Internet and Information and Communication Technologies (ICTs). E-Government promotes transparency and effectiveness of a government’s processes as well as citizens’ participation (e-participation) in the affairs of the government. Whereas E-government projects are huge undertakings for government departments, a user-centric approach requires citizens’ participation in the design and delivery of e government services. In both these respects, there are huge challenges and governments require long term commitment as well as correct planning and availability of financial resources to address them. System design for e-governmental applications is inherently a complex process. In successful e-government projects, appropriately designed technology infrastructure plays a pivotal rule. The technology appropriation process requires that e-government technologies should be in line with the work practices of end users, so that successful usage of these technologies can be realized. E-governmental systems which fail to take into account such human factors result in failure and wasting huge amounts of public money as well as a loss of confidence of the public in such technological infrastructures. It is highly important that citizens are enabled to have access to the appropriate information technology, have knowledge and skills to use the available technology, and have the positive commitment to affect the governments’ strategies. So, enabling citizens to effectively participate is much more difficult. This book addresses these inherent challenges and available opportunities with respect to user-centric e-government.
Human-Centered Software Engineering - Integrating Usability in the Software Development Lifecycle by Ahmed Seffah,Jan Gulliksen,Michel C. Desmarais Pdf
Human-CenteredSoftwareEngineering: BridgingHCI,UsabilityandSoftwareEngineering From its beginning in the 1980’s, the ?eld of human-computer interaction (HCI) has beende?nedasamultidisciplinaryarena. BythisImeanthattherehas beenanexplicit recognition that distinct skills and perspectives are required to make the whole effort of designing usable computer systems work well. Thus people with backgrounds in Computer Science (CS) and Software Engineering (SE) joined with people with ba- grounds in various behavioral science disciplines (e. g. , cognitive and social psych- ogy, anthropology)inaneffortwhereallperspectiveswereseenasessentialtocreating usable systems. But while the ?eld of HCI brings individuals with many background disciplines together to discuss a common goal - the development of useful, usable, satisfying systems - the form of the collaboration remains unclear. Are we striving to coordinate the varied activities in system development, or are we seeking a richer collaborative framework? In coordination, Usability and SE skills can remain quite distinct and while the activities of each group might be critical to the success of a project, we need only insure that critical results are provided at appropriate points in the development cycle. Communication by one group to the other during an activity might be seen as only minimally necessary. In collaboration, there is a sense that each group can learn something about its own methods and processes through a close pa- nership with the other. Communication during the process of gathering information from target users of a system by usability professionals would not be seen as so- thing that gets in the way of the essential work of software engineering professionals.
Mensch und Computer 2015 – Tagungsband by Martin Pielot,Sarah Diefenbach,Niels Henze Pdf
These conference proceedings include the specialized academic lecture and brief contributions presented at the Humans and Computers 2015 conference in Stuttgart. It provides multiple perspectives from research that collectively provide a kaleidoscope of ideas, theories, and methodologies. The conference bridges the gap between theory and practical implementation with numerous application-oriented essays.
Usability Engineering by Mary Beth Rosson,John M. Carroll Pdf
Usability engineering is about designing products that are easy to use. This text provides an introduction to human computer interaction principles, and how to apply them in ways that make software and hardware more effective and easier to use.
Design Solutions for User-Centric Information Systems by Saeed, Saqib,Bamarouf, Yasser A.,Ramayah, T.,Iqbal, Sardar Zafar Pdf
Continuous improvements in technological applications have allowed more opportunities to develop systems with user-focused designs. This not only leads to higher success in day-to-day usage, but it increases the overall probability of technology adoption. Design Solutions for User-Centric Information Systems provides a comprehensive examination of the latest strategies and methods for creating technological systems with end users as the focal point of the design process. Highlighting innovative practices and applications across a variety of areas, such as cloud-based computing services, e-government adoption, and logistics evaluation, this book is an ideal reference source for computer engineers, practitioners, project managers, graduate students, and researchers interested in the enhancement of user-centric information system development.
Institutionalization of Usability by Eric Schaffer Pdf
"Some argue the big advances in our impact on design and usability will come from better methods. Some argue they will come from earlier involvement in the development process. The biggest impact, however, will come as more and more companies realize the benefits of user-centered design and embrace it. Eric offers a practical road map to get there."--Arnie Lund, Director of Design and Usability, Microsoft Corporation "This book is a great how-to manual for people who want to bring the benefits of improved usability to their companies. It''s thorough yet still accessible for the smart businessperson. I''ve been working with user-centered design for almost 20 years and I found myself circling tips and tricks."--Harley Manning, Research Director, Forrester Research "This book should be required reading for all executive champions of change. It does an excellent job in laying the foundation for incorporating usability engineering concepts and best practices into corporations. Business success in the new economy will greatly depend on instituting the changes in design methods and thinking that are so clearly and simply put forth in this very practical and useful book."--Ed Israelski, Program Manager--Human Factors, Abbott Laboratories "For those of us who have evangelized usability for so many years, we finally have a book that offers meaningful insights that can only come from years of practical experience in the real world. Here is a wonderful guide for all who wish to make usability a ''way of life'' for their companies."--Felica Selenko, Principal Technical Staff Member, AT&T "Dr. Schaffer''s mantra is that the main differentiator for companies of the future will be the ability to build practical, useful, usable, and satisfying applications and sites. This is a book that provides the road map necessary to allow your organization to achieve these goals." --Colin Hynes, Director of Site Usability, Staples, Inc. "Eric''s methodology helped RBC Royal Bank''s online banking complete a new user interface, and provided a blueprint for making usable designs a routine part of our development process. The site became successful in making money, saving money, and increasing customer satisfaction--evidencing the effectiveness of his approach."--Carolyn Burke, Senior Manager, e-Commerce and Payments Strategy, RBC Royal Bank of Canada "If you''re tasked with bringing usability to a large organization, this book is for you (and your boss). Informed by years of case studies and consulting experience, Eric provides the long view, clearly describing what to expect, what to avoid, and how to succeed in establishing user-centered principles at your company."--Pat Malecek, User Experience Manager, AVP, CUA, A.G. Edwards & Sons, Inc. "Usability issues are a key challenge for user-interface development of increasingly complex products and services. This book provides much-needed insights to help managers achieve their key objectives and to develop more successful solutions."--Aaron Marcus, President, Aaron Marcus and Associates At one time, computer hardware was the key differentiator in information technology--what gave an organization its competitive edge. Then, as hardware prices fell, software took center stage. Today, software has become a broadly shared commodity, and a new differentiator has emerged--usability. Applications, including Web sites, are usable if they are practical, useful, easy to work with, and satisfying. Usability is now the factor likeliest to give an organization a distinct advantage. Institutionalization of Usability shows how to make user-centered design and development a routine practice within an enterprise. Other excellent books explain precisely how to make software usable; this book builds on that foundation, and focuses instead on how to get usability recognized and incorporated into an organization''s values and culture. Based on author Eric Schaffer''s extensive experience, the book provides a solid methodology for institutionalizing usability, guiding readers step by step with practical advice on topics like organizational change, milestones, toolsets, infrastructure, and staffing requirements needed to achieve fully mature usability engineering. Learn how to: Educate your organization about the importance of usability Hire and coordinate usability staff and consultants Plan the standards, design, and implementation phases Retrofit a method that has added user-centered activities Recruit participants for usability interviews and testing Select the right staff and project to showcase--by timeline, user impact, and visibility Evangelize, train and mentor staff, and support the community Whether you are an executive leading the institutionalization process, a manager supporting the transition, or an engineer working on usability issues, Institutionalization of Usability will help you to build usability into your software practices.
Trends and Advances in Information Systems and Technologies by Álvaro Rocha,Hojjat Adeli,Luís Paulo Reis,Sandra Costanzo Pdf
This book includes a selection of papers from the 2018 World Conference on Information Systems and Technologies (WorldCIST'18), held in Naples, Italy on March27-29, 2018. WorldCIST is a global forum for researchers and practitioners to present and discuss recent results and innovations, current trends, professional experiences and the challenges of modern information systems and technologies research together with their technological development and applications. The main topics covered are: A) Information and Knowledge Management; B) Organizational Models and Information Systems; C) Software and Systems Modeling; D) Software Systems, Architectures, Applications and Tools; E) Multimedia Systems and Applications; F) Computer Networks, Mobility and Pervasive Systems; G) Intelligent and Decision Support Systems; H) Big Data Analytics and Applications; I) Human–Computer Interaction; J) Ethics, Computers & Security; K) Health Informatics; L) Information Technologies in Education; M) Information Technologies in Radiocommunications; N) Technologies for Biomedical Applications.
This is volume 79 of Advances in Computers. This series, which began publication in 1960, is the oldest continuously published anthology that chronicles the ever- changing information technology field. In these volumes we publish from 5 to 7 chapters, three times per year, that cover the latest changes to the design, development, use and implications of computer technology on society today. Covers the full breadth of innovations in hardware, software, theory, design, and applications. Many of the in-depth reviews have become standard references that continue to be of significant, lasting value in this rapidly expanding field.
Fundamentals of User-Centered Design by Brian Still,Kate Crane Pdf
Fundamentals of User-Centered Design gives its readers not just an understanding of the underpinnings of UCD theory and origins, but also a practical, repeatable process for creating effective UCD. This book includes chapters on user research methods to create actionable user profiles, assessing and creating designs for different use environments, balancing user needs and preferences with client and organizational goals, and building and testing prototypes. UCD principles are demonstrated using timely examples and easy to follow descriptions. This book also provides short specialty chapters on UCD for mobile applications, print documents, and hardware. Core chapters also address UCD for international users, working in UCD teams, and tools to help research and produce UCD. Fundamentals of User-Centered Design is a useful book for students in a range of fields: UX, interaction design, information design, visual design, usability, human factors, human-computer interaction, psychology, computer science, and technical communication. Real world UCD examples (both bad and good) are presented, and takeaways providing thorough summaries to help with comprehension are included for all major chapters. We've also developed accompanying instructor presentation slides and a robust Instructor's Manual to help students carry out practical research projects. Even practitioners who buy the book will appreciate the thoroughness of the information and the straightforward guidance on how to implement effective UCD for different types of products. Features, Provides in-depth analysis, with real world examples, of UCD methods, Includes chapters that focus not just on web or software applications, but also look at mobile, hardware, and print UCD concerns, Focuses on learning the RABBIT UCD development approach-an easy to understand and implement process, Explores practical blending of history, theory, and application, offering a fundamental, comprehensive overview of UCD for students in university or industry, An instructor's manual and PowerPoint® presentation slides are available upon qualifying course adoption Book jacket.
Customer-centered Design by Kreta Chandler,Karen Hyatt Pdf
-- HP's expertise in this area has earned them Vendor of the Year awards in e-commerce from key resller partners.-- Case studies showing how the new principles, techniques, and methodologies worked at Web sites such as Amazon, Office Depot, QVC, and Outpost.This book is a practical guide to understanding web page design and usability factors needed for the online store shelf. Designing and structuring information correctly enhances navigation through your site as well as delivering your customers a satisfying shopping experience. The authors have consulted with such diverse customers as Amazon, AOL, QVC, Outpost, Egghead, Office Depot and others. The concepts they've brought to these accounts have earned HP Vendor of the Year award in e-commerce from key HP reseller partners. Learn to blend customer insights with products and with web capabilities to create web sites that maximize customer-centered design. Your resulting web sites will have an ease of usability that lead to superior customer experiences while maximizing sales. This book includes plenty of examples and case studies showing how to apply new principles, techniques, and methodologies that will win you loyal customers.
People spend increasing amounts of time and effort interacting with complex hardware and software products. Some of the products we interact with are easy to learn and easy to remember. Some are even a pleasure to use. Others are hard to learn, hard to use, and frustrate us at every turn. But it is not just the user that pays the cost in such cases. Poor usability also imposes significant costs on product producers. Companies that make hard-to-use products incur higher support costs, spend more on rework, and have less satisfied customers. These outcomes can be avoided by applying the techniques of usability engineering and user-centred design (UCD) during product development. This book shows how usability and UCD practitioners do this by studying users' needs and abilities, designing the product accordingly, and verifying the design through additional testing with users. Despite the positive return on investment for usability engineering activities, many organizations view usability engineering as a non-critical part of the product development process. This book seeks to change this by relating a number of cases where usability engineering contributed significantly to the solution of a business problem. Evidence is drawn from experiences within a range of private and public sector organizations showing how usability work can best be organized and executed within a business environment. The organizational factors that facilitate or impede the application of usability engineering are also discussed. The book clearly explains the barriers to be overcome as well as highlighting the factors promoting success. A wide range of applications are covered, including web-based e-commerce, medical devices and software, process control management systems, financial services applications, consumer desktop applications and interactive voice response systems. Usability Success Stories provides a valuable guide for business managers and technical staff as well as for practitioners within the field itself.