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Author : Peter A. Mihaltian
Publisher : Warren Gorham & Lamont
Page : 128 pages
File Size : 51,9 Mb
Release : 1986-01-01
Category : Business & Economics
ISBN : 0887125603
Author : Jaiswal Bimal
Publisher : Vikas Publishing House
Page : 335 pages
File Size : 47,9 Mb
Release : 2024-06-17
Category : Business & Economics
ISBN : 9789325984295
The book covers the entire syllabuses of all bank related UG and PG courses of Indian universities. It explains the concept, utility and applications of banking services in our daily life and for the development of national economy, and changing scenario of banking industry. It shows how banking services can be availed at the door step of the account holder. It also brings out the objectives and functions of governing bodies of the financial sector of India. It is good for BCom, BCom(Hons.), BBA, BBA(International Business), BBA(Management Science), MCom, MBA, MBA (International Business), PG Diploma in Banking courses.
Author : Robert G. Murdick,Barry Render,Roberta S. Russell
Publisher : Prentice Hall
Page : 614 pages
File Size : 53,6 Mb
Release : 1990
Category : Business & Economics
ISBN : 0205122507
Author : John McManus,Mats Winroth,Jannis Angelis
Publisher : Bloomsbury Publishing
Page : 318 pages
File Size : 41,7 Mb
Release : 2019-10-12
Category : Business & Economics
ISBN : 9781137609236
This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.
Author : David W. Parker
Publisher : Edward Elgar Publishing
Page : 608 pages
File Size : 40,7 Mb
Release : 2018-06-29
Category : Business & Economics
ISBN : 9781788115940
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Author : David Parker
Publisher : Edward Elgar Publishing
Page : 585 pages
File Size : 45,9 Mb
Release : 2012-09
Category : Business & Economics
ISBN : 9781781006238
ïAs the services sector has become the most important sector of many of our economies, this book makes a valued contribution to our greater understanding of what features are critical to operational success in this sector. Based upon sound research and drawing on numerous cases studies, the author has delivered an expose that will be of value to academics and practitioners alike. From a long career in the field, the author has distilled critical content into a well-organised book that is a must for students and practitioners in services operations management. It is welcoming to read of service operations management in the not-for-profit and public sectors.Í _ Peter Liesch, University of Queensland Business School, Brisbane, Australia ïDavid has captured the essentials of service operations within a complete enterprise framework. Based upon case studies from a broad variety of organizations from around the globe, this easy to understand text is a must for students and practitioners alike. Students of service operations and indeed services marketing have been long awaiting a reference such as this.Í _ Derek Lundberg, Metcash Food & Grocery ïThe author recognizes the critical fact that service operations is worlds apart from manufacturing operations management that produces tangible products _ a failing of so many other texts that have drawn on yesteryear manufacturing paradigms to try and explain services. This book succeeds in combining operational analysis with the empirical research to arrive at a comprehensive understanding of the forces that shape and change the service sectors. Drawing on a wealth of information by virtue of his track record of many years researching the service sectors, this book will be invaluable to both students, practitioners and anyone interested in successful service operations _ tourism, hospitality, transport, retailing, utilities, not for profit, public service.Í _ George Downie, Senior Lecturer, Southampton Business School, UK ïThis is an important book for educators, students and professional managers. As the services sector becomes a larger and increasingly pervasive part of our economy and as service operations management becomes the biggest part of most organizations, the opportunity to increase productivity, quality, flexibility and innovation of service provision must be grasped firmly by those who want their organizations to remain competitive and successful. This book very effectively blends conceptual frameworks with new, practical case studies. It is full of valuable and useful insights.Í _ Danny Samson, University of Melbourne, Australia This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. It will also serve as a handbook for operations managers in service organizations as they seek to develop and implement improved operations strategies. Focusing on service delivery design, capacity, recovery, performance measurement and service strategy, the challenge of delivering exceptional service quality is addressed through a comparison of customersÍ perceptions and expectations. A new approach to quality in services describes the tools and methods for continuous service improvement. This accessible and engaging textbook is the ideal foundation for a course in service operations management. Each chapter: - ' represents a lecture and specific topic _ with specified learning objectives and outcomes ' develops using a ïchunking and scaffoldÍ pedagogical technique _ sub-sections in the chapter develop the chapterÍs theme ' includes examples of organizations and small case-vignettes suitable for class/group discussion and larger cases of international organizations for set-work activity ' draws upon contemporary research with clear citations to show the source _ each chapter has a bibliography and reference list ' includes a series of questions that can be asked of the audience/students _ either to promote discussion or to be set as an assignment See the companion website _ INCLUDE LINK _ for an Instructor Resource Guide and PowerPoint slides, with tips for activities and as a general guide to explore issues raised in the book.
Author : Wang, Minhong,Sun, Zhaohao
Publisher : IGI Global
Page : 692 pages
File Size : 43,9 Mb
Release : 2009-07-31
Category : Education
ISBN : 9781605666709
Investigates the nature and history of dynamic processes essential to understanding the need for flexibility and adaptability as well as the requirements to improve solutions.
Author : R. Dan Reid,Nada R. Sanders
Publisher : John Wiley & Sons
Page : 657 pages
File Size : 50,5 Mb
Release : 2019-12-05
Category : Business & Economics
ISBN : 9781119497387
As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed an integrated approach that makes the introductory OM course accessible and engaging for all business majors. Beyond providing a solid foundation, this course covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organizations.
Author : B. Mahadevan
Publisher : Pearson Education India
Page : 676 pages
File Size : 50,5 Mb
Release : 2010
Category : Production control
ISBN : 8131730700
"Covers the core concepts and theories of production and operations management in the global as well as Indian context. Includes boxes, solved numerical examples, real-world examples and case studies, practice problems, and videos. Focuses on strategic decision making, design, planning, and operational control"--Provided by publisher.
Author : Michael Pinedo,Yuqian Xu
Publisher : Foundations and Trends in Technology, Information and Operations Management
Page : 132 pages
File Size : 48,7 Mb
Release : 2017-12-21
Category : Bank management
ISBN : 1680833367
Operations in Financial Services establishes a framework for this research area from an operations management perspective. The first section presents an introduction and provides an overview of the topic. The second section establishes links between the current state of the art in relevant areas of operations management and operations research and three of the more important aspects of operations in financial services - (i) financial product design and testing, (ii) process delivery design, and (iii) process delivery management. The third section focuses on the current issues that are important in the financial services operations area. These issues center primarily on mobile online banking and trading in a global environment. The fourth section discusses operational risk aspects of financial services. The final section concludes with a discussion on research directions that may become of interest in the future.
Author : Keith Dickinson
Publisher : John Wiley & Sons
Page : 472 pages
File Size : 43,6 Mb
Release : 2015-01-20
Category : Business & Economics
ISBN : 9781118843901
A comprehensive text on financial market operations management Financial Market Operations Management offers anyone involved with administering, maintaining, and improving the IT systems within financial institutions a comprehensive text that covers all the essential information for managing operations. Written by Keith Dickinson—an expert on the topic—the book is comprehensive, practical, and covers the five essential areas of operations and management including participation and infrastructure, trade life cycle, asset servicing, technology, and the regulatory environment. This comprehensive guide also covers the limitations and boundaries of operational systems and focuses on their interaction with external parties including clients, counterparties, exchanges, and more. This essential resource reviews the key aspects of operations management in detail, including an examination of the entire trade life cycle, new issue distribution of bonds and equities, securities financing, as well as corporate actions, accounting, and reconciliations. The author highlights specific operational processes and challenges and includes vital formulae, spreadsheet applications, and exhibits. Offers a comprehensive resource for operational staff in financial services Covers the key aspects of operations management Highlights operational processes and challenges Includes an instructors manual, a test bank, and a solution manual This vital resource contains the information, processes, and illustrative examples needed for a clear understanding of financial market operations.
Author : Nicholas J. Santoro
Publisher : Irwin Professional Publishing
Page : 249 pages
File Size : 43,7 Mb
Release : 1992
Category : Bank management
ISBN : 1557383324
Author : Thomas M. Havrilesky,John T. Boorman
Publisher : A H M Publications
Page : 570 pages
File Size : 54,9 Mb
Release : 1980
Category : Business & Economics
ISBN : UOM:39015005925808
Author : Aleda V. Roth
Publisher : SAGE
Page : 777 pages
File Size : 53,7 Mb
Release : 2008
Category : Business & Economics
ISBN : 9781412954518
Scale. References: Citations for the references used in the summary
Author : John Oluseyi Kuforiji
Publisher : Rowman & Littlefield
Page : 375 pages
File Size : 50,6 Mb
Release : 2022-11-15
Category : Business & Economics
ISBN : 9781666901047
This multidisciplinary book on Islamic finance covers Islamic economic, financial, and legal systems, insurance (takaful), commercial jurisprudence, and the socio-political and political-economy of the Islamic world. It examines the dichotomies and similarities between Islamic and conventional financial systems and suggests future roles and governance of Islamic financial institutions. Distinctive features of the second edition include an emphasis on the theoretical foundations of Islamic finance, the distinctions between the micro- and macroeconomic concepts and theories to the readers, and an expansion on Islamic approved forms of trade dealings, transactions, and contracts. Furthermore, this work discusses the newly introduced Islamic capital market products of the years 2020 to 2022—including the transition from the inter-bank-offer-rates (IBORs) as global benchmark lending rate to the new risk-free-rates (RFRs) that became effective on January 1, 2022—and discusses the transition of Saudi Arabia Monetary Agency to Saudi Central Bank in 2020. Though every effort is made to avoid tedious mathematical proof and derivatives, this work provides working calculations for the pricing of Islamic instruments and provides supplemental materials in the form of faculty resources and students’ study guide and workbook. This work acts as a useful textbook for graduate and advanced undergraduate students who are looking at broadening their knowledge in finance. Similarly, this book is a helpful guide and tool for financial practitioners who are interested in learning more about the innovative discipline of Islamic finance. For financial practitioners to drive maximum benefits from this innovative financing mechanism, they need to know, understand, and participate in the investment opportunities which are provided by Islamic finance.
