Business Process Excellence

Author : August-Wilhelm Scheer,Ferri Abolhassan,Wolfram Jost,Mathias Kirchmer
Publisher : Springer Science & Business Media
Page : 272 pages
File Size : 55,9 Mb
Release : 2012-09-15
Category : Business & Economics
ISBN : 9783540247050

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Business Process Excellence by August-Wilhelm Scheer,Ferri Abolhassan,Wolfram Jost,Mathias Kirchmer Pdf

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelligence. New component and internet-based software architectures and web services require a solid process management to deliver the expected business success. However, many organizations still struggle to find the right approach to business process management. IDS Scheer delivers with ARIS the framework to meet this challenge successfully. IDS Scheer has successfully applied its ARIS business process management approach at thousands of organizations worldwide such as Intel, Siemens, or the US Navy. This book presents international case studies in various manufacturing and service industries as well as the public sector. It shows how to achieve business process excellence in practice.

Author : Mathias Kirchmer
Publisher : Springer Science & Business Media
Page : 183 pages
File Size : 47,6 Mb
Release : 2008-10-01
Category : Business & Economics
ISBN : 9783540778257

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High Performance Through Process Excellence by Mathias Kirchmer Pdf

Continuously changing customer and market requirements have become a dominating factor in today’s global business environment. Enterprises have to take smart decisions and execute fast. Innovation and agility become key success factors. Process excellence is the glue that brings everything together. The Management of Process Excellence (MPE) has become a main enabler of High Performance. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically. MPE delivers Process Governance for large organizations as well as for small and medium enterprises. The book addresses executives and managers as well as educators and students.

Author : Vinay Couto,John Plansky,Deniz Caglar
Publisher : John Wiley & Sons
Page : 296 pages
File Size : 51,6 Mb
Release : 2017-01-10
Category : Business & Economics
ISBN : 9781119268536

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Fit for Growth by Vinay Couto,John Plansky,Deniz Caglar Pdf

A practical approach to business transformation Fit for Growth* is a unique approach to business transformation that explicitly connects growth strategy with cost management and organization restructuring. Drawing on 70-plus years of strategy consulting experience and in-depth research, the experts at PwC’s Strategy& lay out a winning framework that helps CEOs and senior executives transform their organizations for sustainable, profitable growth. This approach gives structure to strategy while promoting lasting change. Examples from Strategy&’s hundreds of clients illustrate successful transformation on the ground, and illuminate how senior and middle managers are able to take ownership and even thrive during difficult periods of transition. Throughout the Fit for Growth process, the focus is on maintaining consistent high-value performance while enabling fundamental change. Strategy& has helped major clients around the globe achieve significant and sustained results with its research-backed approach to restructuring and cost reduction. This book provides practical guidance for leveraging that expertise to make the choices that allow companies to: Achieve growth while reducing costs Manage transformation and transition productively Create lasting competitive advantage Deliver reliable, high-value performance Sustainable success is founded on efficiency and high performance. Companies are always looking to do more with less, but their efforts often work against them in the long run. Total business transformation requires total buy-in, and it entails a series of decisions that must not be made lightly. The Fit for Growth approach provides a clear strategy and practical framework for growth-oriented change, with expert guidance on getting it right. *Fit for Growth is a registered service mark of PwC Strategy& Inc. in the United States

Author : Bjorn Andersen
Publisher : Quality Press
Page : 313 pages
File Size : 44,9 Mb
Release : 2007-04-04
Category : Business & Economics
ISBN : 9780873890274

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Business Process Improvement Toolbox by Bjorn Andersen Pdf

This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Author : Aristide van Aartsengel,Selahattin Kurtoglu
Publisher : Springer Science & Business Media
Page : 653 pages
File Size : 53,9 Mb
Release : 2013-04-11
Category : Business & Economics
ISBN : 9783642359019

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Handbook on Continuous Improvement Transformation by Aristide van Aartsengel,Selahattin Kurtoglu Pdf

This handbook provides a comprehensive and detailed framework for the implementation of "Continuous Improvement" and Lean Six Sigma in a professional project management environment. For this purpose the book brings together Lean Six Sigma and the PMBOK standard for project management. It provides an integrated approach, which can be used for both transactional and manufacturing businesses to better define ways to reduce costs, enhance processes ,and achieve faster implementation and new product or service development. The reader is guided carefully and reliably through the detailed procedures introduced in this book using a comprehensive, conceptual and practical well-balanced approach.

Author : Dhirendra Kumar
Publisher : J. Ross Publishing
Page : 496 pages
File Size : 48,5 Mb
Release : 2006-07-15
Category : Business & Economics
ISBN : 1932159584

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Six Sigma Best Practices by Dhirendra Kumar Pdf

Continuous improvement has become synonymous with the Six Sigma process, where cost reduction and quality improvement have led to greater market share and profits. Leading organizations in diverse industries have begun to further deploy Six Sigma outside of manufacturing to maximize its benefits. This comprehensive training tool and implementation guide delineates how Six Sigma methods can be applied to processes within numerous functional areas of the organization and in diverse industries to achieve strategic and operational business excellence. It presents step-by-step techniques and flow diagrams for integrating Six Sigma as best practices into business development and management. It provides a seamless integration of Six Sigma statistical methodologies that help businesses execute their strategic plans and track both their short- and long-term strategic progress within various areas of their business. Statistical methods employed in Six Sigma are thoroughly explained and their implementation, supported by examples and exercises, is demonstrated via Minitab 14, a popular statistical software package. Six Sigma Best Practices is an ideal text for executive training in planning and leading Six Sigma programs, for Yellow, Green and Black Belt certification programs, for college courses and as a desk reference for practitioners and consultants.

Author : Mathias Kirchmer
Publisher : Springer Science & Business Media
Page : 178 pages
File Size : 46,5 Mb
Release : 2011-08-22
Category : Business & Economics
ISBN : 3642211658

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High Performance Through Process Excellence by Mathias Kirchmer Pdf

Continuously changing customer and market requirements as well as new developments in information technology have become a dominating factor in today's business environment. To be successful enterprises have to adapt quickly to new opportunities and threats. They have to take smart decision and execute fast. Innovation and agility become important success factors. The Management of Process Excellence (MPE) is the main enabler. It helps achieving immediate benefits while building lasting process management capabilities. MPE links strategy with people and technology based execution. Service Oriented Architectures (SOA), Web 2.0 or "cloud computing" support this approach. The right process governance, including centers of excellence, and knowledge assets in form of reference models increase the delivered value again. The resulting next generation enterprise is ready for long term success. The book discusses how business process management delivers real value in private and public sector organizations around the world. It addresses executives and managers as well as educators and students.

Author : Kevin J. Duggan
Publisher : McGraw Hill Professional
Page : 304 pages
File Size : 40,7 Mb
Release : 2011-09-16
Category : Business & Economics
ISBN : 9780071768566

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Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan Pdf

Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Author : Dirk Draheim
Publisher : Springer Science & Business Media
Page : 306 pages
File Size : 49,9 Mb
Release : 2010-08-09
Category : Computers
ISBN : 9783642015885

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Business Process Technology by Dirk Draheim Pdf

Currently, we see a variety of tools and techniques for specifying and implementing business processes. The problem is that there are still gaps and tensions between the different disciplines needed to improve business process execution and improvement in enterprises. Business process modeling, workflow execution and application programming are examples of disciplines that are hosted by different communities and that emerged separately from each other. In particular, concepts have not yet been fully elaborated at the system analysis level. Therefore, practitioners are faced again and again with similar questions in concrete business process projects: Which decomposition mechanism to use? How to find the correct granularity for business process activities? Which implementing technology is the optimal one in a given situation? This work offers an approach to the systematization of the field. The methodology used is explicitly not a comparative analysis of existing tools and techniques – although a review of existing tools is an essential basis for the considerations in the book. Rather, the book tries to provide a landscape of rationales and concepts in business processes with a discussion of alternatives.

Author : Bjørn Andersen
Publisher : Quality Press
Page : 318 pages
File Size : 48,6 Mb
Release : 2007-01-01
Category : Business & Economics
ISBN : 0873897196

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Business Process Improvement Toolbox by Bjørn Andersen Pdf

"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement road map, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps for how to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology.

Author : Jeroen de Mast,Ronald J.M.M. Does,Henk de Koning,Bart A. Lameijer,Joran Lokkerbol
Publisher : Van Haren
Page : 212 pages
File Size : 52,8 Mb
Release : 2022-01-06
Category : Business & Economics
ISBN : 9789401808316

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Operational Excellence with Lean Six Sigma by Jeroen de Mast,Ronald J.M.M. Does,Henk de Koning,Bart A. Lameijer,Joran Lokkerbol Pdf

Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.

Author : Aristide van Aartsengel,Selahattin Kurtoglu
Publisher : Springer Science & Business Media
Page : 212 pages
File Size : 40,9 Mb
Release : 2013-03-02
Category : Business & Economics
ISBN : 9783642359040

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A Guide to Continuous Improvement Transformation by Aristide van Aartsengel,Selahattin Kurtoglu Pdf

This book enables enterprise business leaders - from CEOs to supervisors - to understand what "Continuous Improvement" is, why it is probably the best answer to improved business performance in years, and how to put it to work in the unique environment of a specific organization. The book examines what is at the core of "Continuous Improvement" and delves deeper into the elements and constituents necessary to take an organization to the next level to ensure its continued, long-term existence. It provides guidance to enterprise management and to professionals engaged in the implementation of a "Continuous Improvement" initiative and enables them to structure and manage its implementation successfully. It also provides tools to quickly assess where an enterprise business stands in terms of strategic management and "Continuous Improvement".​

Author : Kevin J. Duggan,Tim Healey
Publisher : CRC Press
Page : 275 pages
File Size : 46,5 Mb
Release : 2016-02-24
Category : Business & Economics
ISBN : 9781498714099

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Operational Excellence in Your Office by Kevin J. Duggan,Tim Healey Pdf

Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow—in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.

Author : H. James Harrington
Publisher : Paton Professional
Page : 184 pages
File Size : 40,9 Mb
Release : 2006
Category : Business & Economics
ISBN : 1932828060

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Process Management Excellence by H. James Harrington Pdf

Author : Michael Webb
Publisher : Unknown
Page : 0 pages
File Size : 50,8 Mb
Release : 2023-11
Category : Electronic
ISBN : 0977107264

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Sales Process Excellence by Michael Webb Pdf

Your products and services benefit customers. Your talented people solve customer's problems daily. Your approaches to awareness, conversion, and retention make sense. You've updated training, coaching, automation, incentives, and more. Still, your results are unsatisfactory.Why Do B2B Sales Problems Persist?Growth is slower than expected. Deals stall. Plans drift into "Whatever works." New products, markets, websites, and sales approaches, are slow to launch. As the sales leader, you struggle to combine art and science. You've seen production teams map processes to reduce variation and eliminate waste. Similarly, you've tried to standardize sales work and language. Yet salespeople don't easily align to these goals.Salesmanship is an applied art that involves luck and randomness. Opportunities, customers, sellers, and managers are unique. Salespeople decide on their own how to behave. This makes sales hard to manage, predict, and scale. If you suspect sales is different from manufacturing, you're right! Sales Process Excellence provides foundations that integrate the art and science of sales. The first foundation is, "Beliefs cause behaviors, observations cause beliefs." For example, the observable characteristics of sales opportunities are your only clues to success. They cannot be taken for granted. Explicitly comparing their observations helps salespeople respectfully agree on facts. This helps integrate and align their beliefs, making sales less subjective.The second foundation is, "Value is created when customers take actions you want them to take." Implicitly, salespeople know they must earn someone's interest and trust if they are ever to earn their money. Observing and measuring these explicitly shows sales (as well as other functions) why and how to change behavior. This new perspective reveals methodologies, tools, processes, and systems that solve persistent sales problems.