Business Process Outsourcing A Supply Chain Of Expertises

Author : VINOD V. SOPLE
Publisher : PHI Learning Pvt. Ltd.
Page : 245 pages
File Size : 40,5 Mb
Release : 2009-05-25
Category : Business & Economics
ISBN : 9788120338159

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Business Process Outsourcing by VINOD V. SOPLE Pdf

This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO industry : Strategic, tactical, control and operational aspects of BPO administration BPO business models Regulatory and legal framework of the BPO industry Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement Service issues regarding supplier selection and process quality Criteria for performance evaluation of service providers Challenges involving upward shift in service value chain as well as human resource management Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.

Author : Sople, Vinod V.
Publisher : PHI Learning Pvt. Ltd.
Page : 324 pages
File Size : 40,6 Mb
Release : 2016-06-07
Category : Business & Economics
ISBN : 9788120352360

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BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES by Sople, Vinod V. Pdf

The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Author : Rick L. Click,Thomas N. Duening
Publisher : John Wiley & Sons
Page : 241 pages
File Size : 46,6 Mb
Release : 2004-11-11
Category : Business & Economics
ISBN : 9780471700975

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Business Process Outsourcing by Rick L. Click,Thomas N. Duening Pdf

Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.

Author : Thomas N. Duening,Rick L. Click
Publisher : John Wiley & Sons
Page : 242 pages
File Size : 40,5 Mb
Release : 2005-04-15
Category : Business & Economics
ISBN : 9780471727125

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Essentials of Business Process Outsourcing by Thomas N. Duening,Rick L. Click Pdf

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

Author : Nitin Mehrotra
Publisher : ICFAI Books
Page : 151 pages
File Size : 50,6 Mb
Release : 2005
Category : Contracting out
ISBN : 9788178815763

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Business Process Outsourcing - The Indian Experience by Nitin Mehrotra Pdf

BPO-these three letters loom high in the Indian scenario today. This book attempts to examine the nuances of the BPO industry in India as well as the global undertones and larger strategic objectives behind the trend of outsourcing. Readers will find this

Author : M. Szymczak
Publisher : Springer
Page : 228 pages
File Size : 53,8 Mb
Release : 2013-10-22
Category : Business & Economics
ISBN : 9781137359667

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Managing Towards Supply Chain Maturity by M. Szymczak Pdf

This text takes a view of the crucial issues involved in supply chain management. The discussion introduces the concept of risk, information and social capital management that will ensure supply chain excellence and maturity according to the Poirier's model.

Author : John K. Halvey,Barbara Murphy Melby
Publisher : John Wiley & Sons
Page : 602 pages
File Size : 49,5 Mb
Release : 2007-03-22
Category : Business & Economics
ISBN : 9780470126936

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Business Process Outsourcing by John K. Halvey,Barbara Murphy Melby Pdf

Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.

Author : Stewart Clements,Michael Donnellan,Cedric Read
Publisher : John Wiley & Sons
Page : 328 pages
File Size : 47,6 Mb
Release : 2005-08-19
Category : Business & Economics
ISBN : 9780470091777

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CFO Insights by Stewart Clements,Michael Donnellan,Cedric Read Pdf

Many CFOs have led their companies to invest in ERP and shared services in order to create leaner, more global organization structures. Today, they seek more radical transformation through business process outsourcing (BPO). CFO Insights is a practical, comprehensive guide to this exciting, fast-growing field. It features expert advice from the CFOs of major companies worldwide, including BP, Procter & Gamble, Dell, and Exel. Step by step, it takes you through the stages of a successful outsourcing solution - from evaluating providers and contracting, through transition planning and risk management. “We have seen cost reductions every year for each of the 13 years of our outsourcing experience – now, finally, we are seeing the outsourcing market mature. The advancement of multi-client centers will create new value. As new low cost centers spring up around the world I want to have easy access to the opportunities.” —Ala n Eilles, CFO Downstream, BP “Outsourcing is not about sitting still. On the one hand, as CFO, you have to be in control, and have the right control mechanisms in place. On the other, this is an evolving relationship where both parties feel empowered and energized to make a real difference in the business.” —John Coghlan, Group Finance Director of Exel “My view of the CFO’s role is relatively simple: How do you add value? The CFO has to be in the forefront in understanding, at a strategic level, the relative economics of different parts of the business model – and vitally play a decisive role in deciding what should be insourced and what should be outsourced.” —Clayton Daley, CFO, Procter & Gamble

Author : S. Nakkiran,D. John Franklin
Publisher : Deep and Deep Publications
Page : 332 pages
File Size : 40,6 Mb
Release : 2004
Category : Contracting out
ISBN : 8176295558

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Business Process Outsourcing (BPO) by S. Nakkiran,D. John Franklin Pdf

The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.

Author : Mary Lacity,Leslie Willcocks
Publisher : Bloomsbury Publishing
Page : 256 pages
File Size : 52,8 Mb
Release : 2015-04-23
Category : Business & Economics
ISBN : 9781472918505

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Nine Keys to World-Class Business Process Outsourcing by Mary Lacity,Leslie Willcocks Pdf

Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Author : Douglas Brown,Scott Wilson
Publisher : Wiley + ORM
Page : 317 pages
File Size : 51,7 Mb
Release : 2012-06-12
Category : Business & Economics
ISBN : 9780470421529

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The Black Book of Outsourcing by Douglas Brown,Scott Wilson Pdf

Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing buyers and suppliers. Outsourcing and research gurus Douglas Brown and Scott Wilson chart a course of advice for business leaders charged with managing sourcing initiatives, present a wealth of opportunities for job seekers, and offer insights for entrepreneurial thinkers and investors worldwide

Author : Saxena
Publisher : Excel Books India
Page : 200 pages
File Size : 49,8 Mb
Release : 2009
Category : Contracting out
ISBN : 8174465324

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Business Process Outsourcing for Strategic Advantage by Saxena Pdf

Author : Sanjay Kathuria,Mariem Mezghenni Malouche
Publisher : World Bank Publications
Page : 326 pages
File Size : 49,7 Mb
Release : 2016-10-17
Category : Business & Economics
ISBN : 9781464809255

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Attracting Investment in Bangladesh—Sectoral Analyses by Sanjay Kathuria,Mariem Mezghenni Malouche Pdf

This is volume 3 of a three-volume publication on Bangladesh’s trade prospects. Bangladesh’s ambition is to build on its very solid growth and poverty reduction achievements, and accelerate growth to become a middle income country by 2021, and share prosperity more widely amongst its citizens. This includes one of its greatest development challenges: to provide gainful employment to the over 2 million people that will join the labor force each year over the next decade. Moreover, only 54.1 million of its 94 million working age people are employed. Bangladesh needs to use its labor endowment even more intensively to increase growth and, in turn, to absorb the incoming labor. The Diagnostic Trade Integration Study identifies the following actions centered around four pillars to sustain and accelerate export growth: (1) breaking into new markets through a) better trade logistics to reduce delivery lags ; as world markets become more competitive and newer products demand shorter lead times, to generate new sources of competitiveness and thereby enable market diversification; and b) better exploitation of regional trading opportunities in nearby growing and dynamic markets, especially East and South Asia; (2) breaking into new products through a) more neutral and rational trade policy and taxation and bonded warehouse schemes; b) concerted efforts to spur domestic investment and attract foreign direct investment, to contribute to export promotion and diversification, including by easing the energy and land constraints; and c) strategic development and promotion of services trade; (3) improving worker and consumer welfare by a) improving skills and literacy; b) implementing labor and work safety guidelines; and c) making safety nets more effective in dealing with trade shocks; and (4) building a supportive environment, including a) sustaining sound macroeconomic fundamentals; and b) strengthening the institutional capacity for strategic policy making aimed at the objective of international competitiveness to help bring focus and coherence to the government’s reform efforts. This third volume provides in-depth analysis of eight different manufacturing and services sectors of the Bangladeshi economy, which help to illustrate the thematic analysis of volume 2 and ground it in sector experiences. Besides pointing to cross-cutting themes, the analysis also highlights some specific issues and actions that could help relieve constraints to faster export growth in these sectors.

Author : James A. Tompkins,Steven W. Simonson,Bruce W. Tompkins,Brian E. Upchurch
Publisher : Tompkins Press
Page : 232 pages
File Size : 46,7 Mb
Release : 2005
Category : Business & Economics
ISBN : 1930426054

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Logistics and Manufacturing Outsourcing by James A. Tompkins,Steven W. Simonson,Bruce W. Tompkins,Brian E. Upchurch Pdf

This is unlike any outsourcing book you have seen because it is specifically designed for logistics and manufacturing executives. To successfully outsource today, you need to gain a core competency in outsourcing, avoid setbacks, and understand how to keep the outsourcing relationship robust. Most organizations do not have outsourcing as a core competency, and this is why so many outsourcing relationships fail. Altogether, the four authors of this book have nearly 100 years of solid experience in logistics and manufacturing outsourcing. They have seen outsourcing from all angles'either as providers, consultants, clients, attorneys or expert witnesses'and it is not always a pretty picture. This expertise makes the authors uniquely qualified to teach companies how to harness the real power behind outsourcing.

Author : Sanjay Kathuria,Mariem Mezghenni Malouche
Publisher : World Bank Publications
Page : 162 pages
File Size : 46,8 Mb
Release : 2015-10-20
Category : Business & Economics
ISBN : 9781464806483

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Toward New Sources of Competitiveness in Bangladesh by Sanjay Kathuria,Mariem Mezghenni Malouche Pdf

Bangladesh's ambition is to build on its very solid growth and poverty reduction achievements, and accelerate growth to become a middle income country by 2021, and share prosperity more widely amongst its citizens. This includes one of its greatest development challenges: to provide gainful employment to the over 2 million people that will join the labor force each year over the next decade. Moreover, only 54.1 million of its 94 million working age people are employed. Bangladesh needs to use its labor endowment even more intensively to increase growth and, in turn, to absorb the incoming labor. The Diagnostic Trade Integration Study identifies the following actions centered around four pillars to sustain and accelerate export growth: (1) breaking into new markets through a) better trade logistics to reduce delivery lags; as world markets become more competitive and newer products demand shorter lead times, to generate new sources of competitiveness and thereby enable market diversification; and b) better exploitation of regional trading opportunities in nearby growing and dynamic markets, especially East and South Asia; (2) breaking into new products through a) more neutral and rational trade policy and taxation and bonded warehouse schemes; b) concerted efforts to spur domestic investment and attract foreign direct investment, to contribute to export promotion and diversification, including by easing the energy and land constraints; and c) strategic development and promotion of services trade; (3) improving worker and consumer welfare by a) improving skills and literacy; b) implementing labor and work safety guidelines; and c) making safety nets more effective in dealing with trade shocks; and (4) building a supportive environment, including a) sustaining sound macroeconomic fundamentals; and b) strengthening the institutional capacity for strategic policy making aimed at the objective of international competitiveness to help bring focus and coherence to the government's reform efforts.