Nine Keys To World Class Business Process Outsourcing

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Nine Keys to World-Class Business Process Outsourcing

Mary Lacity,Leslie Willcocks
Nine Keys to World Class Business Process Outsourcing Book PDF

Author : Mary Lacity,Leslie Willcocks
Publisher : Bloomsbury Publishing
Page : 256 pages
File Size : 48,5 Mb
Release : 2015-04-23
Category : Business & Economics
ISBN : 9781472918505

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Nine Keys to World-Class Business Process Outsourcing by Mary Lacity,Leslie Willcocks Pdf

Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Nine Keys to World-Class Business Process Outsourcing

Mary Lacity,Leslie Willcocks
Nine Keys to World Class Business Process Outsourcing Book PDF

Author : Mary Lacity,Leslie Willcocks
Publisher : Bloomsbury Publishing
Page : 265 pages
File Size : 53,6 Mb
Release : 2015-04-23
Category : Business & Economics
ISBN : 9781472918499

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Nine Keys to World-Class Business Process Outsourcing by Mary Lacity,Leslie Willcocks Pdf

Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Essentials of Business Process Outsourcing

Thomas N. Duening,Rick L. Click
Essentials of Business Process Outsourcing Book PDF

Author : Thomas N. Duening,Rick L. Click
Publisher : John Wiley & Sons
Page : 242 pages
File Size : 44,6 Mb
Release : 2005-04-15
Category : Business & Economics
ISBN : 9780471727125

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Essentials of Business Process Outsourcing by Thomas N. Duening,Rick L. Click Pdf

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

Business Process Outsourcing

Rick L. Click,Thomas N. Duening
Business Process Outsourcing Book PDF

Author : Rick L. Click,Thomas N. Duening
Publisher : John Wiley & Sons
Page : 241 pages
File Size : 43,8 Mb
Release : 2004-11-11
Category : Business & Economics
ISBN : 9780471700975

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Business Process Outsourcing by Rick L. Click,Thomas N. Duening Pdf

Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.

Business Process Outsourcing

VINOD V. SOPLE
Business Process Outsourcing Book PDF

Author : VINOD V. SOPLE
Publisher : PHI Learning Pvt. Ltd.
Page : 245 pages
File Size : 55,7 Mb
Release : 2009-05-25
Category : Business & Economics
ISBN : 9788120338159

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Business Process Outsourcing by VINOD V. SOPLE Pdf

This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO industry : Strategic, tactical, control and operational aspects of BPO administration BPO business models Regulatory and legal framework of the BPO industry Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement Service issues regarding supplier selection and process quality Criteria for performance evaluation of service providers Challenges involving upward shift in service value chain as well as human resource management Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.

Business Process Outsourcing

John K. Halvey,Barbara Murphy Melby
Business Process Outsourcing Book PDF

Author : John K. Halvey,Barbara Murphy Melby
Publisher : John Wiley & Sons
Page : 602 pages
File Size : 48,7 Mb
Release : 2007-03-22
Category : Business & Economics
ISBN : 9780470126936

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Business Process Outsourcing by John K. Halvey,Barbara Murphy Melby Pdf

Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.

High Performance Through Business Process Management

Mathias Kirchmer
High Performance Through Business Process Management Book PDF

Author : Mathias Kirchmer
Publisher : Springer
Page : 221 pages
File Size : 54,7 Mb
Release : 2017-03-09
Category : Business & Economics
ISBN : 9783319512594

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High Performance Through Business Process Management by Mathias Kirchmer Pdf

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment. Static business models do not keep pace with the dynamic changes in our digital world. Organizations need a management approach that fits this environment and capitalizes on its opportunities while minimizing the related risks. They need to execute their business strategy fast and reliably. In effect, they have to know how and when to modify or enhance their business processes, which processes are the best candidates for intervention, and how to move rapidly from strategy to execution. This means organizations need to establish business process management as a real management discipline. The importance of process innovation, digital technology and people aspects, process governance, internationalization, emerging processes and the unique situation in mid-market organizations are some of the key topics discussed in this book. It ends with a comprehensive case study and a discussion about what process engineers can learn from jazz musicians.

Business Process Outsourcing (BPO)

S. Nakkiran,D. John Franklin
Business Process Outsourcing BPO Book PDF

Author : S. Nakkiran,D. John Franklin
Publisher : Deep and Deep Publications
Page : 332 pages
File Size : 47,8 Mb
Release : 2004
Category : Contracting out
ISBN : 8176295558

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Business Process Outsourcing (BPO) by S. Nakkiran,D. John Franklin Pdf

The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.

Business Process Outsourcing - The Indian Experience

Nitin Mehrotra
Business Process Outsourcing The Indian Experience Book PDF

Author : Nitin Mehrotra
Publisher : ICFAI Books
Page : 151 pages
File Size : 44,6 Mb
Release : 2005
Category : Contracting out
ISBN : 9788178815763

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Business Process Outsourcing - The Indian Experience by Nitin Mehrotra Pdf

BPO-these three letters loom high in the Indian scenario today. This book attempts to examine the nuances of the BPO industry in India as well as the global undertones and larger strategic objectives behind the trend of outsourcing. Readers will find this

The Outsourcing Revolution

Michael F. Corbett
The Outsourcing Revolution Book PDF

Author : Michael F. Corbett
Publisher : Kaplan Publishing
Page : 256 pages
File Size : 53,8 Mb
Release : 2004-09-01
Category : Business & Economics
ISBN : 1607146762

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The Outsourcing Revolution by Michael F. Corbett Pdf

Business process outsourcing (BPO) is a $6 trillion global industry involving thousands of companies and millions of employees. Business process outsourcing (BPO) is one of the very few business tools available to managers with the power to fundamentally transform their organizations. Done on a global scale, BPO enables companies to simultaneously reengineer their existing operations, create a more flexible and adaptable organizational structure, and tap the best minds in the world to create an innovation explosion. For the first time ever, BPO's best-known expert and pioneer, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits. The Outsourcing Revolution is written for executives and managers in organizations of any size who want to learn how BPO can improve their company's performance. More than a ""how-to"" book, it provides a comprehensive framework for decision making and action based on the real-life experiences of executives heading up successful initiatives for their companies today. Readers will learn how to: * Determine the value of BPO for any process. * Analyze risk, evaluate its potential impact, and use a range of techniques to reduce, eliminate, and manage that risk. * Identify, evaluate, and select the right partner or partners. * Turn contractor relationships into long-term, successful BPO relationships. * Transition people, processes, and technologies to the BPO state. * Identify, develop, and reward outsourcing managers. * Create new ways of doing business ahead of the competition. The Outsourcing Revolution features case studies detailing how specific companies planned, implemented, and are managing BPO. Results from surveys of more than 1,500 companies provide real data on what organizations around the world are doing and why, as well as what does and doesn't work.

Business Process Outsourcing

Sarika Kulkarni
Business Process Outsourcing Book PDF

Author : Sarika Kulkarni
Publisher : Unknown
Page : 208 pages
File Size : 44,6 Mb
Release : 2005-01-01
Category : Contracting out
ISBN : 8179924068

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Business Process Outsourcing by Sarika Kulkarni Pdf

Provides information on the BPO revolution that is generating new job opportunities each year.

Business Process Outsourcing

Nayan Barua
Business Process Outsourcing Book PDF

Author : Nayan Barua
Publisher : Unknown
Page : 506 pages
File Size : 51,9 Mb
Release : 2009-01-01
Category : Contracting out
ISBN : 8170355966

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Business Process Outsourcing by Nayan Barua Pdf

The book deals with the emerging concept of BPO s and KPO s in the service industry. With the advent of the era of competition and gradual opening up of the economy, there is relocation of manufacturing and service all over the world based on cost and people considerations. At this juncture, the concept of outsourcing has come up as a major development with flourishing call centres. The service providers are moving into value creation and enhancement of changing perception of employees as a ground for competitive advantage in the industry with and intention of long term sustainable growth. At the same time knowledge process outsourcing have came to occupy a prominent position with increasing competence in the field. The knowledge services provide new vertical opportunities and global financial institutions are recognizing India s capabilities for high end outsourcing in this area The book, therefore is an attempt to bring forward the changing trend in business practices in vogue in various organizations in the globalized world. Contents Part I: Outsourcing: A Myth or a Reality; Chapter 1: Offshore Outsourcing: A Myth or a Reality by T C Saha and Debashis Sur; Chapter 2: BPO as a Great Opportunity for India: Myths and Realities by Shiv Kumar Sharma and Vijay Laxmi; Chapter 3: Business Process Outsourcing: Realities by P Bezborah, Rashida, T Noorain and Kakali Mahanta; Chapter 4: Outsourcing: Myths and Realities by S K Gupta; Chapter 5: Outsourcing: Myths and Realities by M Surat Kumari; Chapter 6: Outsourcing: Its Myths and Realities by Nitu Agarwal and Karishma Sarkar; Chapter 7: Outsourcing: Myths and Realities-An Analytical Study of ITES-BPO Sector in India by Abhigyan Bhattacharjee; Chapter 8: BPO: The Myths and the Reality by Pramod Kumar Agarwal; Chapter 9: The BPO Revolution: Myths and Realities by Sunita Sharma; Chapter 10: Outsourcing: Myths and Realities by V T Ramakrishna; Part II: Emerging Trends of Outsourcing in India: The Pros and Cons by G L Gaur; Chapter 12: Emerging Trends in BPO by S V Satyanarayana and A Sudhakar; Chapter 13: Business Process Outsourcing and its Future Role in Indian Economy by Swami Prakash Srivastava and Bhawana Saini; Chapter 14: Business Process Outsourcing in India: A Critical Study by Debdas Rakshit and Swarnabha Das; Chapter 15: BPOs are India s Growth Engines by Mahesh Chandra Prasad; Chapter 16: Future of Outsourcing: Indian Perspective by Sadia Khan; Chapter 17: Present Status of BPO Industry in India: Challenges and Opportunities by N Subba Rao and G Syamala Rao; Chapter 18: Outsourcing: Preserving the Boom in Indian Economy by Tek Nath Singh, Mohan Thakur and Sujata Sharma; Chapter 19: Business Process Outsourcing: The Indian Advantage by Israel Raju Vuram and G V S Sailaja; Chapter 20: Indian BPO Industry and its Challenges by Saurabh Sen; Chapter 21: Business Process Outsourcing in India: Present Status, Prospects and Future Challenges by G M Dumbre and M B Khandare; Chapter 22: The Changing Faco of Indian Outsourcing Industry by R S Yadav; Part III: Financial and Accounting Services: Chapter 23: BPO: Potential in the Insurance Sector by S C Das; Chapter 24: Outsourcing in Financial Services by V Krishna Mohan and D Suryachandra Rao; Chapter 25: Outsourcing iin Banking Sector: Myth and Realities by D M Khandare and Mohan S Rode; Chapter 26: Outsourcing in Reference to Finance and Accounting Akhil Mishra and Reema Srivastava; Part IV: Knowledge Process Outsourcing; Chapter 27: Knowledge Management and Knowledge Process Outsourcing by B Vijaya and Veerendrakumar; Chapter 28: Knowledge Process Outsourcing (KPO): The Emerging Opportunity by P K Yadav and Sanjay Misra; Chapter 29: Strategic Response to Integrated Learning Solutions through Knowledge Management Outsourcing by Sanjana Gupta, Pooja, Bhupinder Kaur and Lata Sharma; Chapter 30: Knowledge Process Outsourcing (KPO) in India: Some Issues and Challenges by Ramesh O Olekar; Part V: Human Resource; Chapter 31: ITES Outsourcing: The Right HR Strategy by K Raji Reddy and T Krishma Kumar; Chapter 32: Recruitment Process Outsourcing: Myths and Realities by K V Geetha Devi; Chapter 33: Human Resource Outsourcing: Some Issues by S Arvind, P Paramashivaiah and R K Ramesh Babu; Chapter 34: Job Satisfaction in BPO Industry by K Sridevi; Part VI: Miscellaneous; Chapter 35: The Outsourcing Story by Krishna Kumar Agarwal and Meenakshi A Singh; Chapter 36: Business Process Outsourcing: Does it Have Future? by Sureshramana Mayya; Chapter 37: Blooming and Glowing BPO by T Ramesh: Chapter 38: Business Process Outsourcing: Benefits and Challenges by Pandit C Bilamge and Kallinath S Patil; Chapter 39: Business Process Outsourcing: A Global Experience by G P Prasain; Chapter 40: Outsourcing: Emerging Trends in Indian Advertising Scenario by Umesh H Arahunasi and Mallikarjun N Kaddipudi

Disruptive Leadership

Rich Kao
Disruptive Leadership Book PDF

Author : Rich Kao
Publisher : Taylor & Francis
Page : 172 pages
File Size : 41,9 Mb
Release : 2018-01-02
Category : Business & Economics
ISBN : 9781351399357

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Disruptive Leadership by Rich Kao Pdf

Disruptive leadership is a topic generating intense interest. Companies all over the world are trying to upend their industry through innovative products and services. Becoming a disruptive organization, however, is easier said than done. Even more difficult is being a company that continually disrupts. Is it possible to discern a code for how companies can achieve this? In this highly readable and engaging book, a disruptive leadership framework is proposed in which caring deeply is placed at the center of the model. By turning care into a focal point, a triphasic model is proposed that moves from the personal sphere (individual), to the corporate arena (organizational), and then to the global stage (impact). Nine keys are identified along this path for how companies can realize organizational excellence. While care may seem like a soft concept in the rough and tumble world of business, it is argued how it is actually an inspired manner for providing direction, structure, and know-how that leads to powerful outcomes. Apple is profiled as a leading example of leveraging what is termed the technology of caring deeply. Other companies, such as Nike, IKEA, Zappos, Starbucks are also profiled. Finally, a leadership canvas is provided to help activate the lessons shared in the book.

The Best Damn Management Book Ever

Warren Greshes
The Best Damn Management Book Ever Book PDF

Author : Warren Greshes
Publisher : John Wiley & Sons
Page : 64 pages
File Size : 53,7 Mb
Release : 2011-10-07
Category : Business & Economics
ISBN : 9781118161319

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The Best Damn Management Book Ever by Warren Greshes Pdf

A practical guidebook to managing a stellar staff of high-achievers The Best Damn Management Book Ever teaches managers, executives, and business owners how to create a staff of self-motivated, confident, high-achieving, self-starters. Acclaimed author of The Best Damn Sales Book Ever, Warren Greshes draws from years of experience to offer practical, easy-to-implement steps explained through entertaining, informative real-life stories. Learn to communicate more effectively with the people who report to you. The Best Damn Management Book Ever delivers actionable advice to hone your leadership skills. Install the self-starting generator in your people, enabling them to perform at a high level whether you're there or not Gain insight and determine each employee's "Hot Buttons" and motivators Correctly manage the three distinct groups that comprise every organization Delegate more effectively Use your time as a manager, executive, and business owner more efficiently Become the best damn leader your staff needs to achieve their goals and blow away the competition.

The Extended Enterprise

Edward Wilson Davis,Robert E. Spekman
The Extended Enterprise Book PDF

Author : Edward Wilson Davis,Robert E. Spekman
Publisher : FT Press
Page : 280 pages
File Size : 44,5 Mb
Release : 2004
Category : Business & Economics
ISBN : 9780130082749

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The Extended Enterprise by Edward Wilson Davis,Robert E. Spekman Pdf

Today, constellations of firms ally against each other--and the firm that stands alone, may fail alone. Now there's a start-to-finish guide to the opportunities facing extended enterprises. This book show why extended enterprises demand radically new buyer-supplier relationships, why traditional business structures inhibit alliances, and how to develop the competencies a company needs.