Call Center Connections

Author : Peter Lyle DeHaan
Publisher : Rock Rooster Books
Page : 168 pages
File Size : 41,5 Mb
Release : 2024-06-06
Category : Business & Economics
ISBN : 9798888090817

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Call Center Connections by Peter Lyle DeHaan Pdf

Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes. Experience a thriving center operation and become a leader in customer service with Call Center Connections. Benefits: - Boost staff morale and appreciation - Create a positive customer experience - Improve leadership skills and strategies What's inside: - Learn how to find the perfect call center manager - Explore the benefits of using home-based agents - Discover the impact of artificial intelligence on call centers Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience. Discover: - How your management style may be hurting your call center - An easy way to determine agent starting pay - Ways to enhance the customer experience - Five tips for agent customer service success - How to optimize your call center for better outcomes Don't miss out on the opportunity to improve your call center operations and exceed customer expectations. Get your copy of Call Center Connections today.

Author : Peter Lyle DeHaan
Publisher : Unknown
Page : 0 pages
File Size : 50,6 Mb
Release : 2024-06-06
Category : Business & Economics
ISBN : 9798888090831

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Call Center Connections by Peter Lyle DeHaan Pdf

Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes. Experience a thriving center operation and become a leader in customer service with Call Center Connections. Benefits: Boost staff morale and appreciation Create a positive customer experience Improve leadership skills and strategies What's inside: Learn how to find the perfect call center manager Explore the benefits of using home-based agents Discover the impact of artificial intelligence on call centers Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience. Discover: How your management style may be hurting your call center An easy way to determine agent starting pay Ways to enhance the customer experience Five tips for agent customer service success How to optimize your call center for better outcomes Don't miss out on the opportunity to improve your call center operations and exceed customer expectations. Get your copy of Call Center Connections today.

Author : Keith Dawson
Publisher : CRC Press
Page : 208 pages
File Size : 45,5 Mb
Release : 1999-01-06
Category : Computers
ISBN : 9781482294576

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Call Center Savvy by Keith Dawson Pdf

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f

Author : Peter Lyle DeHaan
Publisher : Peter DeHaan Publishing Inc
Page : 101 pages
File Size : 40,8 Mb
Release : 2021-06-17
Category : Business & Economics
ISBN : 9781948082587

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Sticky Customer Service by Peter Lyle DeHaan Pdf

Do you lose customers about as fast as you gain them?= It doesn't have to be that way. Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength. With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away. You'll discover: - The three key areas where customer service occurs and why they must work together. - How to avoid common errors that too many businesses make. - Why delighting customers is not the best approach and sets up future failure. Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well. Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track. Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get. Get Sticky Customer Service and turn customer retention into a strength.

Author : Vikas Gupta
Publisher : Dreamtech Press
Page : 382 pages
File Size : 41,8 Mb
Release : 2003-05-12
Category : Electronic
ISBN : 8177223453

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Comdex Call Center Training Course Kit (With Cd) by Vikas Gupta Pdf

Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.

Author : Geoffrey A. Best
Publisher : Happy About
Page : 140 pages
File Size : 53,8 Mb
Release : 2011-09-29
Category : Business & Economics
ISBN : 9781607730699

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42 Rules for Outsourcing Your Call Center by Geoffrey A. Best Pdf

Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.

Author : Madeline Bodin
Publisher : CRC Press
Page : 227 pages
File Size : 46,9 Mb
Release : 2002-01-03
Category : Technology & Engineering
ISBN : 9781482295580

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The Call Center Dictionary by Madeline Bodin Pdf

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Author : Anonim
Publisher : Unknown
Page : 838 pages
File Size : 54,8 Mb
Release : 2002
Category : Patents
ISBN : PSU:000066183174

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Official Gazette of the United States Patent and Trademark Office by Anonim Pdf

Author : Jack Burke
Publisher : Silver Lake Publishing
Page : 321 pages
File Size : 43,8 Mb
Release : 1997
Category : Business & Economics
ISBN : 9781563431494

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Creating Customer Connections by Jack Burke Pdf

Continuing Merritt's "Taking Control" series, this book offers businesspeople a practical guide to improving their customer service operations. Using case studies and interviews, author Jack Burke shows businesses how to use customer service to strengthen customer loyalty and promote the company as a whole.

Author : Richard Feinberg,Ko de Ruyter,Lynne Bennington
Publisher : Purdue University Press
Page : 372 pages
File Size : 40,9 Mb
Release : 2005
Category : Business & Economics
ISBN : 1557533423

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Cases in Call Center Management by Richard Feinberg,Ko de Ruyter,Lynne Bennington Pdf

Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.

Author : Jeffrey J. Sallaz
Publisher : Oxford University Press
Page : 272 pages
File Size : 52,6 Mb
Release : 2019-07-17
Category : Business & Economics
ISBN : 9780190630676

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Lives on the Line by Jeffrey J. Sallaz Pdf

The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.

Author : Duane Sharp
Publisher : Elsevier
Page : 320 pages
File Size : 47,9 Mb
Release : 2003-05-14
Category : Computers
ISBN : 9780080490618

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Call Center Operation by Duane Sharp Pdf

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise. · Presents key concepts and techniques, including a formal development process, in a real-world context · Provides extensive management guidelines · Stresses the importance of staff selection and training

Author : Robert W. Lucas
Publisher : AMACOM Div American Mgmt Assn
Page : 199 pages
File Size : 47,7 Mb
Release : 2001
Category : Business & Economics
ISBN : 9780761213468

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How to Be a Great Call Center Representative by Robert W. Lucas Pdf

Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: Identify the roles and responsibilities of a call center staff Prepare yourself to deliver quality service Learn to communicate successfully Identify current legislation, terminology, and technology affecting call center staff Develop skills for building trust Enhance telephone verbal skills and vocal quality Build problem solving and decision-making skills Learn to handle difficult customer situations Improve your time-management and multitasking skills Identify ways to control your stress level Learn to recover from mistakes-yours and your customer's. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

Author : Robert Edwin Wayland,Paul Michael Cole
Publisher : Harvard Business Press
Page : 290 pages
File Size : 46,7 Mb
Release : 1997
Category : Business & Economics
ISBN : 0875847994

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Customer Connections by Robert Edwin Wayland,Paul Michael Cole Pdf

Management consultants in highly successful separate firms, Wayland and Cole collaborate to offer a comprehensive system for putting customer relationships at the center of a business and give managers the tools for implementing customer-based strategies to improve profitability and growth.

Author : Catherine Price
Publisher : Ten Speed Press
Page : 194 pages
File Size : 47,5 Mb
Release : 2018-02-13
Category : Self-Help
ISBN : 9780399581120

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How to Break Up with Your Phone by Catherine Price Pdf

Packed with tested strategies and practical tips, this book is the essential, life-changing guide for everyone who owns a smartphone. Is your phone the first thing you reach for in the morning and the last thing you touch before bed? Do you frequently pick it up “just to check,” only to look up forty-five minutes later wondering where the time has gone? Do you say you want to spend less time on your phone—but have no idea how to do so without giving it up completely? If so, this book is your solution. Award-winning journalist Catherine Price presents a practical, hands-on plan to break up—and then make up—with your phone. The goal? A long-term relationship that actually feels good. You’ll discover how phones and apps are designed to be addictive, and learn how the time we spend on them damages our abilities to focus, think deeply, and form new memories. You’ll then make customized changes to your settings, apps, environment, and mindset that will ultimately enable you to take back control of your life.