Cap Administrative Professional Certification With Technology Applications Specialty In Word Exam Study Guide 2014

Author : Examreview
Publisher : Unknown
Page : 178 pages
File Size : 49,8 Mb
Release : 2013-10-20
Category : Study Aids
ISBN : 1493522183

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Cap Administrative Professional Certification With Technology Applications Specialty in Word Exam Study Guide 2014 by Examreview Pdf

According to the International Association of Administrative Professionals (IAAP), both the Certified Professional Secretary (CPS) exam and the Certified Administrative Professional (CAP) exam are multiple choice based. Starting from Nov 2011 the CAP exam will be offered as a single part exam. The new exam covers: Communication Organization and Planning Information Distribution Records Management Physical and Information Resources Document Production Financial Functions Human Resources As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to be able to adapt to different personalities and work styles of bosses and peers. There isn't any affordable "official" self study pack in the market, so we fill the gap here by releasing this product, which provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. Also, as of the time of this writing, after passing the CAP exam you can apply for a TA Specialty by passing one of the Microsoft Office certifications. This Study Guide provides full coverage on the Microsoft MOS Word 2013 exam, which can satisfy the TA Specialty exam requirement. The exams are not difficult provided that you are experienced in office administration. If you are not, then lots of readings will have to be done.

Author : Examreview
Publisher : Unknown
Page : 166 pages
File Size : 51,9 Mb
Release : 2013-10-20
Category : Study Aids
ISBN : 1493522213

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Cap Administrative Professional Certification With Technology Applications Specialty in Excel Exam Study Guide 2014 by Examreview Pdf

According to the International Association of Administrative Professionals (IAAP), both the Certified Professional Secretary (CPS) exam and the Certified Administrative Professional (CAP) exam are multiple choice based. Starting from Nov 2011 the CAP exam will be offered as a single part exam. The new exam covers: Communication Organization and Planning Information Distribution Records Management Physical and Information Resources Document Production Financial Functions Human Resources As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to be able to adapt to different personalities and work styles of bosses and peers. There isn't any affordable "official" self study pack in the market, so we fill the gap here by releasing this product, which provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. Also, as of the time of this writing, after passing the CAP exam you can apply for a TA Specialty by passing one of the Microsoft Office certifications. This Study Guide provides full coverage on the Microsoft MOS Excel 2013 exam, which can satisfy the TA Specialty exam requirement. The exams are not difficult provided that you are experienced in office administration. If you are not, then lots of readings will have to be done.

Author : Examreview
Publisher : Unknown
Page : 170 pages
File Size : 44,9 Mb
Release : 2013-10-20
Category : Study Aids
ISBN : 149352206X

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Cap Administrative Professional Certification With Technology Applications Specialty in Outlook Exam Study Guide 2014 by Examreview Pdf

According to the International Association of Administrative Professionals (IAAP), both the Certified Professional Secretary (CPS) exam and the Certified Administrative Professional (CAP) exam are multiple choice based. Starting from Nov 2011 the CAP exam will be offered as a single part exam. The new exam covers: Communication Organization and Planning Information Distribution Records Management Physical and Information Resources Document Production Financial Functions Human Resources As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to be able to adapt to different personalities and work styles of bosses and peers. There isn't any affordable "official" self study pack in the market, so we fill the gap here by releasing this product, which provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. Also, as of the time of this writing, after passing the CAP exam you can apply for a TA Specialty by passing one of the Microsoft Office certifications. This Study Guide provides full coverage on the Microsoft MOS Outlook 2013 exam, which can satisfy the TA Specialty exam requirement. The exams are not difficult provided that you are experienced in office administration. If you are not, then lots of readings will have to be done.

Author : Examreview
Publisher : Unknown
Page : 166 pages
File Size : 45,9 Mb
Release : 2013-10-20
Category : Study Aids
ISBN : 1493522140

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Cap Administrative Professional Certification With Technology Applications Specialty in Powerpoint Exam Study Guide 2014 by Examreview Pdf

According to the International Association of Administrative Professionals (IAAP), both the Certified Professional Secretary (CPS) exam and the Certified Administrative Professional (CAP) exam are multiple choice based. Starting from Nov 2011 the CAP exam will be offered as a single part exam. The new exam covers: Communication Organization and Planning Information Distribution Records Management Physical and Information Resources Document Production Financial Functions Human Resources As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to be able to adapt to different personalities and work styles of bosses and peers. There isn't any affordable "official" self study pack in the market, so we fill the gap here by releasing this product, which provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. Also, as of the time of this writing, after passing the CAP exam you can apply for a TA Specialty by passing one of the Microsoft Office certifications. This Study Guide provides full coverage on the Microsoft MOS PowerPoint 2013 exam, which can satisfy the TA Specialty exam requirement. The exams are not difficult provided that you are experienced in office administration. If you are not, then lots of readings will have to be done.

Author : Examreview
Publisher : Createspace Independent Publishing Platform
Page : 192 pages
File Size : 49,6 Mb
Release : 2015-12
Category : Electronic
ISBN : 1519622058

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CAP Administrative Professional Certification with Technology Applications Specialty in Word Exam Study Guide 2015/16 by Examreview Pdf

According to the International Association of Administrative Professionals (IAAP), the CAP exam is offered as a single part exam. The exam covers: 1. Organizational Communication (25%) 2. Business Writing and Document Production (20%) 3. Technology and Information Distribution (15%) 4. Office and Records Management (15%) 5. Event and Project Management (12%) 6. Human Resources (8%) 7. Financial Functions (5%) As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to adapt to different personalities and work styles of bosses and peers. This product provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. If you are new to office procedures and administration, use this study guide TOGETHER WITH other sources of information to prepare for the exams. The exams are not difficult provided that you are experienced in office administration. If you are not, then lots of readings would have to be done. This book includes full coverage of the TA specialty - MS Word option.

Author : Examreview
Publisher : Createspace Independent Publishing Platform
Page : 180 pages
File Size : 42,9 Mb
Release : 2015-12
Category : Electronic
ISBN : 151962204X

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CAP Administrative Professional Certification with Technology Applications Specialty in Excel Exam Study Guide 2015/16 by Examreview Pdf

According to the International Association of Administrative Professionals (IAAP), the CAP exam is offered as a single part exam. The exam covers: 1. Organizational Communication (25%) 2. Business Writing and Document Production (20%) 3. Technology and Information Distribution (15%) 4. Office and Records Management (15%) 5. Event and Project Management (12%) 6. Human Resources (8%) 7. Financial Functions (5%) As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to adapt to different personalities and work styles of bosses and peers. This product provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. If you are new to office procedures and administration, use this study guide TOGETHER WITH other sources of information to prepare for the exams. The exams are not difficult provided that you are experienced in office administration. If you are not, then lots of readings would have to be done. This book includes full coverage of the TA specialty - MS Excel option.

Author : Examreview
Publisher : Createspace Independent Publishing Platform
Page : 184 pages
File Size : 45,6 Mb
Release : 2015-12
Category : Electronic
ISBN : 1519622120

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CAP Administrative Professional Certification with Technology Applications Specialty in Outlook Exam Study Guide 2015/16 by Examreview Pdf

According to the International Association of Administrative Professionals (IAAP), the CAP exam is offered as a single part exam. The exam covers: 1. Organizational Communication (25%) 2. Business Writing and Document Production (20%) 3. Technology and Information Distribution (15%) 4. Office and Records Management (15%) 5. Event and Project Management (12%) 6. Human Resources (8%) 7. Financial Functions (5%) As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to adapt to different personalities and work styles of bosses and peers. This product provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. If you are new to office procedures and administration, use this study guide TOGETHER WITH other sources of information to prepare for the exams. The exams are not difficult provided that you are experienced in office administration. If you are not, then lots of readings would have to be done. This book includes full coverage of the TA specialty - MS Outlook option.

Author : Examreview
Publisher : Createspace Independent Publishing Platform
Page : 180 pages
File Size : 44,6 Mb
Release : 2015-12
Category : Electronic
ISBN : 1519622090

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CAP Administrative Professional Certification with Technology Applications Specialty in PowerPoint Exam Study Guide 2015/16 by Examreview Pdf

According to the International Association of Administrative Professionals (IAAP), the CAP exam is offered as a single part exam. The exam covers: 1. Organizational Communication (25%) 2. Business Writing and Document Production (20%) 3. Technology and Information Distribution (15%) 4. Office and Records Management (15%) 5. Event and Project Management (12%) 6. Human Resources (8%) 7. Financial Functions (5%) As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to adapt to different personalities and work styles of bosses and peers. This product provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. If you are new to office procedures and administration, use this study guide TOGETHER WITH other sources of information to prepare for the exams. The exams are not difficult provided that you are experienced in office administration. If you are not, then lots of readings would have to be done. This book includes full coverage of the TA specialty - MS PowerPoint option.

Author : Lewis Morris
Publisher : Network4Learning, inc.
Page : 128 pages
File Size : 45,9 Mb
Release : 2024-05-03
Category : Study Aids
ISBN : 8210379456XXX

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CAP Vocabulary Workbook by Lewis Morris Pdf

Learn the Secret to Success in Certified Administrative Professional Exam! Ever wonder why learning comes so easily to some people? This remarkable workbook reveals a system that shows you how to learn faster, easier and without frustration. By mastering the hidden language of the subject and exams, you will be poised to tackle the toughest of questions with ease. We’ve discovered that the key to success on the CAP Exam lies with mastering the Insider’s Language of the subject. People who score high on their exams have a strong working vocabulary in the subject tested. They know how to decode the vocabulary of the subject and use this as a model for test success. People with a strong Insider’s Language consistently: Perform better on their Exams Learn faster and retain more information Feel more confident in their courses Perform better in upper level courses Gain more satisfaction in learning The Certified Administrative Professional Exam Vocabulary Workbook is different from traditional review books because it focuses on the exam’s Insider’s Language. It is an outstanding supplement to a traditional review program. It helps your preparation for the exam become easier and more efficient. The strategies, puzzles, and questions give you enough exposure to the Insider Language to use it with confidence and make it part of your long-term memory. The CAP Exam Vocabulary Workbook is an awesome tool to use before a course of study as it will help you develop a strong working Insider’s Language before you even begin your review. Learn the Secret to Success! After nearly 20 years of teaching Lewis Morris discovered a startling fact: Most students didn’t struggle with the subject, they struggled with the language. It was never about brains or ability. His students simply didn’t have the knowledge of the specific language needed to succeed. Through experimentation and research, he discovered that for any subject there was a list of essential words, that, when mastered, unlocked a student’s ability to progress in the subject. Lewis called this set of vocabulary the “Insider’s Words”. When he applied these “Insider’s Words” the results were incredible. His students began to learn with ease. He was on his way to developing the landmark series of workbooks and applications to teach this “Insider’s Language” to students around the world.

Author : ExamREVIEW
Publisher : Createspace Independent Publishing Platform
Page : 130 pages
File Size : 40,5 Mb
Release : 2018-02-25
Category : Administrative assistants
ISBN : 1985894963

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CAP Certified Administrative Professional Exam Study Guide 2018/19 Edition by ExamREVIEW Pdf

According to the International Association of Administrative Professionals (IAAP), the CAP exam is offered as a single part exam. This book has topics compatible with the Fall 2018 exam: Organizational Communication Business Writing and Document Production Technology and Information Distribution Office and Records Management Event and Project Management Operational Functions As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to adapt to different personalities and work styles of bosses and peers. This product provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. If you are new to office procedures and administration, use this study guide TOGETHER WITH other sources of information to prepare for the exams. The exams are not difficult provided that you are experienced in office administration.

Author : Cap Exam Secrets Test Prep
Publisher : Unknown
Page : 0 pages
File Size : 51,8 Mb
Release : 2018-04-12
Category : Study Aids
ISBN : 162120040X

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CAP Exam Secrets Study Guide by Cap Exam Secrets Test Prep Pdf

***Includes Practice Test Questions*** CAP Exam Secrets helps you ace the Certified Administrative Professional Exam, without weeks and months of endless studying. Our comprehensive CAP Exam Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. CAP Exam Secrets includes: The 5 Secret Keys to CAP Test Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; General strategies and Overview including: Testing Tips, Certification, Why Certify?, Information Processing Cycle, Mainframe Computers, Telecommunication Processors, Telephone Services and Features, Computer Networks, Network Topologies, Computer Conferences and Chat Rooms, Communication Tools, Coordination Tools, Search Engines and Information Systems, Intentional Threats to Computers, E-Commerce Security, Systems Life Cycle, Types of User Interface, Databases, Operations Applications, Software Procurement, Spreadsheets, Types of Secondary Storage, Panel Folding, Binding Processes, Planning an Office, Ergonomics, Lighting and Sound Control, Types of System Analyses, Typesetting and Digital Duplicating, Desktop Publishing, Electronic Commerce, Record Cycle Steps, Business Reports and Forms, Card Systems, Filing Arrangements, Electronic Records Systems, Retrieval Systems, Protecting File Integrity, Records Managers, Forms Management Factors, Filing Rules, Geographic and Subject Filing Systems, Verbal Communication Skills, Voice Mail, Cell Phone Etiquette, Listening Sequence, and much more...

Author : Anonim
Publisher : Unknown
Page : 0 pages
File Size : 40,9 Mb
Release : 2023
Category : Administrative assistants
ISBN : 9798218285869

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The CAP (Certified Administrative Professional) Exam Study Guide by Anonim Pdf

Author : Mometrix
Publisher : Unknown
Page : 0 pages
File Size : 49,8 Mb
Release : 2011-08-19
Category : Administrative assistants
ISBN : 1609712331

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Cap Parts 1-4 Exam Secrets Study Guide by Mometrix Pdf

CAP Parts 1-4 Exam Secrets helps you ace the Certified Administrative Professional Exam, without weeks and months of endless studying. Our comprehensive CAP Parts 1-4 Exam Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. CAP Parts 1-4 Exam Secrets includes: The 5 Secret Keys to CPS and CAP Test Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; General strategies and Overview including: Testing Tips, Certification, Why Certify?; Part 1 - Office Systems and Technology: Information Processing Cycle, Mainframe Computers, Telecommunication Processors, Telephone Services and Features, Computer Networks, Network Topologies, Computer Conferences and Chat Rooms, Communication Tools, Coordination Tools, Search Engines and Information Systems, Intentional Threats to Computers, E-Commerce Security, Systems Life Cycle, Types of User Interface, Databases, Operations Applications, Software Procurement, Spreadsheets, Types of Secondary Storage, Panel Folding, Binding Processes, Planning an Office, Ergonomics, Lighting and Sound Control, Types of System Analyses, Typesetting and Digital Duplicating, Desktop Publishing, Electronic Commerce; Part 2 - Office Administration: Record Cycle Steps, Business Reports and Forms, Card Systems, Filing Arrangements, Electronic Records Systems, Retrieval Systems, Protecting File Integrity, Records Managers, Forms Management Factors, Filing Rules, Geographic and Subject Filing Systems, Verbal Communication Skills, Voice Mail, Cell Phone Etiquette, Listening Sequence, and much more...

Author : Mometrix Media
Publisher : Unknown
Page : 0 pages
File Size : 48,6 Mb
Release : 2011-08-19
Category : Electronic
ISBN : 1609715101

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CPS and CAP Parts 1-3 Exam Secrets Study Guide by Mometrix Media Pdf

CPS and CAP Parts 1-3 Exam Secrets helps you ace the Certified Professional Secretary and Certified Administrative Professional Exams, without weeks and months of endless studying. Our comprehensive CPS and CAP Parts 1-3 Exam Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. CPS and CAP Parts 1-3 Exam Secrets includes: The 5 Secret Keys to CPS and CAP Test Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; General strategies and Overview including: Testing Tips, Certification, Why Certify?; Part 1 - Office Systems and Technology: Information Processing Cycle, Mainframe Computers, Telecommunication Processors, Telephone Services and Features, Computer Networks, Network Topologies, Computer Conferences and Chat Rooms, Communication Tools, Coordination Tools, Search Engines and Information Systems, Intentional Threats to Computers, E-Commerce Security, Systems Life Cycle, Types of User Interface, Databases, Operations Applications, Software Procurement, Spreadsheets, Types of Secondary Storage, Panel Folding, Binding Processes, Planning an Office, Ergonomics, Lighting and Sound Control, Types of System Analyses, Typesetting and Digital Duplicating, Desktop Publishing, Electronic Commerce; Part 2 - Office Administration: Record Cycle Steps, Business Reports and Forms, Card Systems, Filing Arrangements, Electronic Records Systems, Retrieval Systems, Protecting File Integrity, Records Managers, Forms Management Factors, Filing Rules, Geographic and Subject Filing Systems, and much more...

Author : Alison Green
Publisher : Ballantine Books
Page : 306 pages
File Size : 50,5 Mb
Release : 2018-05-01
Category : Business & Economics
ISBN : 9780399181818

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Ask a Manager by Alison Green Pdf

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together