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Author : Anonim
Publisher : Association of Research Libr
Page : 152 pages
File Size : 50,9 Mb
Release : 2002
Category : Academic libraries
ISBN : UOM:39015051577289
Author : Jana Ronan
Publisher : Libraries Unlimited
Page : 268 pages
File Size : 48,6 Mb
Release : 2003-07-30
Category : Language Arts & Disciplines
ISBN : UOM:39015056440749
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues. How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration. Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
Author : Buff Hirko,Mary Bucher Ross
Publisher : American Library Association
Page : 174 pages
File Size : 51,6 Mb
Release : 2004-03-29
Category : Education
ISBN : 0838908764
Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.
Author : Rita Pellen,William Miller
Publisher : Routledge
Page : 232 pages
File Size : 45,8 Mb
Release : 2013-12-19
Category : Computers
ISBN : 9781317824923
Make separate library services for distance learners a thing of the past Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and the evolution of Web-based services, reference librarians are adding a human element to the virtual library, blurring the difference between distance learners and traditional users. This unique book examines how they deal with a wide range of related topics, including standards and guidelines, copyright issues, streaming media, and chat and digital references, and presents a historical overview of how reference and instructional services have been delivered to distance users—before and after the creation of the Internet. Internet Reference Support for Distance Learners reveals that librarians do not make a sharp distinction between reference and instruction within the context of distance learning, and that there is no clear boundary between “true” distance learners and more traditional students who might use services designed for nontraditional users. Online capabilities have allowed reference librarians to approximate services advocated by published guidelines and standards, including the ACRL Distance Learning Section’s Guidelines for Distance Learning Library Services, to provide a framework for librarians to plan services for off-campus students. Internet Reference Support for Distance Learners provides practical information on: how librarians can “keep IT simple” when designing methods to access reference support why library Web sites are vital sources of communication between the distance learning student and the reference-based instructional component how to set up a university chat service, including software selection, staff training and assessment how to provide students services beyond traditional provision of resources, including advising, enrollment, and payment of fees how to create an online assistance site that incorporates online versions of traditional print handouts, FAQs, subject guides, course-specific guides, learning modules, and instructional videos in one central location how to work with faculty to create online support for students in Blackboard courses the pros and cons of using open-source software how to create an online library assistance site how to create online information literacy course to teach independent research skills to remote students how to avoid copyright infringement and how to educate library personnel about copyright law how to use Camtasia Studio, a screen capture program to create audio and video for online presentations Internet Reference Support for Distance Learners is an invaluable resource for librarians working in academic, school, special, and public settings, and for library science faculty and students.
Author : Tom Diamond,Mark Sanders
Publisher : Routledge
Page : 203 pages
File Size : 48,9 Mb
Release : 2013-01-11
Category : Language Arts & Disciplines
ISBN : 9781136445927
Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora of fresh ideas and methods to effectively assess and evaluate reference service in any academic library. Leading experts share their own best practices in delivering digital reference, training staff and student workers, and providing instruction through case studies from academic libraries of all sizes. Because of fiscal pressures, the need to attract the best and brightest students and faculty to the academy, and increased competition from Internet search engines, the evaluation and assessment of reference service remains one of the most important challenges for academic libraries. Reference Assessment and Evaluation provides practical tips and clear examples on assessing and evaluating several diverse aspects of reference services. This book discusses in detail case studies from various colleges and universities on wide-ranging issues such as virtual reference evaluation, merging reference desks, peer evaluations, library instruction, and staff development. Academic libraries of all types will find opportunities to modify these innovative ideas to remain at the forefront of reference service. Topics in Reference Assessment and Evaluation include: a case study of the library at the University of Colorado at Boulder’s efforts to implement a drop-in research consultation program for students enrolled in the introductory writing course coordination of an annual professional development program for specialized instruction targeted at faculty and staff members at Colorado State University peer observation between the reference staff members of Augustana College Library and St. Ambrose University Library the merging of San Jose State University’s government publication desk with the reference services deskalong with the public library’s reference desk Valparaiso University’s main library’s training and use of student assistants analyzing user and librarian satisfaction within virtual reference transactions evaluation of the University of South Alabama’s Baugh Biomedical Library’s chat reference service evaluation of the University of Texas at Arlington’s virtual reference service library technology’s impact on reference desk statistics statistical analysis of reference desk data for staffing needs at the University of Tennessee at Chattanooga Reference Assessment and Evaluation is timely, important reading for academic references librarians and supervisors.
Author : Kay Ann Cassell,Uma Hiremath
Publisher : American Library Association
Page : 532 pages
File Size : 44,9 Mb
Release : 2013
Category : Language Arts & Disciplines
ISBN : 9781555708597
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
Author : David A. Tyckoson,John G. Dove
Publisher : Purdue University Press
Page : 418 pages
File Size : 44,9 Mb
Release : 2015
Category : Language Arts & Disciplines
ISBN : 9781557536983
Libraries today provide a wider variety of services, collections, and tools than at any time in the past. This book explores how reference librarianship is changing to continue to help users find information they need in this shifting environment.
Author : Amanda Bielskas,Kathleen M. Dreyer
Publisher : American Library Association
Page : 122 pages
File Size : 46,8 Mb
Release : 2012-01-01
Category : Language Arts & Disciplines
ISBN : 9781555708450
Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
Author : Patrick Mahoney
Publisher : Routledge
Page : 608 pages
File Size : 45,6 Mb
Release : 2013-01-11
Category : Education
ISBN : 9781136435072
Learn how to provide better service to distance information users! This book is the result of the conference held in May, 2004 in Scottsdale, Arizona, focusing on librarians' challenges providing service to nontraditional faculty and students. Respected authorities discuss in detail specific problems—and fresh strategies and solutions—to further promote service to distance information users. Each chapter tackles a particular issue such as collaboration outside the contributor's organization or how services can be monitored and assessed to gauge quality, and fully explains what can be done to address those issues. Each distinguished contribution was carefully selected by a 26-member advisory board using a juried abstracts process. Thorough bibliographies, useful figures, tables, and graphs provide accessibility and clarify ideas. Some of the topics in this book include: the promotion of library services to Native American students the planning and development process of a project to create a Web-based multi-media instruction tool for off-campus graduate students an examination of direct linking tools provided by major aggregators distance learning for the learning disabled distance learning implementation strategies for institutions course management software (CMS) and library services integration a survey of Association of Research Libraries offered services the do’s and don’ts of videoconferencing on and off-campus an eBooks collection study one-on-one research coaching via digital reference service an online tool that assesses students’ research skills and attitudes creating a library CD for off-campus students expanding student and faculty access to information services the collaboration with faculty on electronic course reserves developing assessment questions for services supporting off-campus learning programs providing secure off-campus access to library services beyond proxy servers and much, much more! The Eleventh Off-Campus Library Services Conference Proceedings is an invaluable comprehensive resource detailing the latest challenges and solutions for on- and off-campus librarians.
Author : Byron Anderson,Paul T. Webb
Publisher : Routledge
Page : 167 pages
File Size : 45,9 Mb
Release : 2006
Category : Language Arts & Disciplines
ISBN : 9780789030887
Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference services in a wide range of settings. The book's contributors relate first-hand experiences in libraries large and small, public and academic, and urban and rural dealing with a variety of changes, including virtual reference, music reference, self-service interlibrary loan, e-mail reference, and copyright law.
Author : Newton Lee
Publisher : Springer
Page : 564 pages
File Size : 41,8 Mb
Release : 2016-10-23
Category : Computers
ISBN : 9781493964154
From Google search to self-driving cars to human longevity, is Alphabet creating a neoteric Garden of Eden or Bentham’s Panopticon? Will King Solomon’s challenge supersede the Turing test for artificial intelligence? Can transhumanism mitigate existential threats to humankind? These are some of the overarching questions in this book, which explores the impact of information awareness on humanity starting from the Book of Genesis to the Royal Library of Alexandria in the 3rd century BC to the modern day of Google Search, IBM Watson, and Wolfram|Alpha. The book also covers Search Engine Optimization, Google AdWords, Google Maps, Google Local Search, and what every business leader must know about digital transformation. “Search is curiosity, and that will never be done,” said Google’s first female engineer and Yahoo’s sixth CEO Marissa Mayer. The truth is out there; we just need to know how to Google it!
Author : R. David Lankes,Philip Nast
Publisher : ALA Neal-Schuman
Page : 232 pages
File Size : 40,9 Mb
Release : 2008
Category : Language Arts & Disciplines
ISBN : UOM:39015074226419
Shares experts' best practices, forward-looking models, and advice on new developments in virtual reference. Discusses the building of consortia, motivational and coaching activities for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, and more.
Author : Michael Neubert
Publisher : Routledge
Page : 239 pages
File Size : 45,9 Mb
Release : 2013-01-11
Category : Language Arts & Disciplines
ISBN : 9781136431159
Get an inside view of producing digital information projects Digital technology has provided great opportunities as well as colossal challenges for information professionals at Slavic libraries, collections, and archives. Virtual Slavica: Digital Libraries, Digital Archives presents leading information experts exploring the monumental task of converting Slavic manuscripts and books for presentation in the digital realm. Readers get a clear inside view of how to conquer the various challenges that arise within digital library and archive projects through detailed descriptions of specific projects discussed in easy-to-understand language. Slavic studies present innate problems when attempts are made to allow access to the material over the Internet. The Cyrillic alphabet is just one of the huge stumbling blocks standing in the way of universal access to this important material. Virtual Slavica: Digital Libraries, Digital Archives provides practical strategies for anyone looking for answers to problems within their own virtual information project. Copyright issues, digital reference, text encoding, online translation, presentation issues, and use of grant funding are some the topics comprehensively discussed to give information professionals clear solutions to the issues they may be facing. The book is carefully referenced. Virtual Slavica: Digital Libraries, Digital Archives examines: the persistence of multiple standards for digitally handling the Cyrillic alphabet presenting the Comintern archives online FEB-web—its structure, the creation of digital editions, its plans for the future copyright issues in the twenty-first century Meeting of Frontiers—the reorganization of the text content of the international collaborative digital library project at the Library of Congress standardized encoding practical and theoretical programming issues the unforeseen difficulties—and solutions—to complete a grant-funded digital Slavic project and more Virtual Slavica: Digital Libraries, Digital Archives is of keen interest to librarians, archivists, Slavic studies academics, and library and information science educators and students.
Author : Sandra Hirsh
Publisher : Rowman & Littlefield
Page : 515 pages
File Size : 41,6 Mb
Release : 2015-03-19
Category : Language Arts & Disciplines
ISBN : 9781442239593
This essential overview of what it means to be a library and information professional today provides a broad overview of the transformation of libraries as information organizations, why these organizations are more important today than ever before, the technological influence on how we provide information resources and services in today’s digital and global environment, and the various career opportunities available for information professionals. The book begins with a historical overview of libraries and their transformation as information and technology hubs within their communities. It also covers the various specializations within the field emphasizing the exciting yet complex roles and opportunities for information professionals. With that foundation in place, it presents how libraries serve different kinds of communities, highlighting the unique needs of users across all ages and how libraries fulfill those needs through a variety of services, and addresses key issues facing information organizations as they meet user needs in the Digital Age. The book then concludes with career management strategies to guide library and information science professionals in building not only vibrant careers but vibrant information organizations for the future as well.
Author : Joseph R. Matthews
Publisher : Bloomsbury Publishing USA
Page : 481 pages
File Size : 40,5 Mb
Release : 2017-10-27
Category : Language Arts & Disciplines
ISBN : 9781440855375
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
