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Author : Thomas R. Hoerr
Publisher : Unknown
Page : 0 pages
File Size : 41,7 Mb
Release : 2022
Category : Empathy
ISBN : 1760946494
Author : Matt Stoyka
Publisher : Unknown
Page : 0 pages
File Size : 44,5 Mb
Release : 2023-12
Category : Electronic
ISBN : 9798988453512
Author : Thomas R. Hoerr
Publisher : ASCD
Page : 177 pages
File Size : 44,7 Mb
Release : 2022-01-25
Category : Education
ISBN : 9781416630838
What role does empathy play in your success as a school leader? A principal’s skills, knowledge, and experience are important when it comes to leading schools. But whether interacting with staff, students, or parents, principals also need empathy—a key social-emotional skill—to be effective and drive continuous improvement. In this book, veteran school leader Thomas R. Hoerr makes the case for why schools need a Chief Empathy Officer as principal and how to become one. Discover how to grow your own empathy, as well as that of others, and the enormous positive effect this can have on your school. Explore how to view differences of opinion as opportunities to learn. And learn how empathy can help you * Build strong relationships with and among staff members. * Better connect with students' parents. * Reduce conflict by eliminating problems before they get out of hand. * Model and pursue the crucial issues of diversity, equity, and inclusion. * Improve instructional leadership. Hoerr includes self-assessment and feedback tools, strategies for incorporating empathy schoolwide, and lively anecdotes that will walk you through the do's and don'ts of empathic leadership. If you're interested in taking your leadership skills up a notch (or two or three), The Principal as Chief Empathy Officer is for you!
Author : Dwayne Buckingham
Publisher : Unknown
Page : 142 pages
File Size : 49,6 Mb
Release : 2014-07-04
Category : Electronic
ISBN : 0985576529
With an increase in workplace violence, burnout, job dissatisfaction and employee turnover, the demand for change in management styles has never been greater than it is today. The traditional hierarchical, dictatorial styles of leadership are a thing of the past. Tyrannical management has lost traction over the past few decades as people demand more empathically to be treated fairly in the workplace. The Empathic Leader is a simple, but powerful parable that reveals how leaders can enhance morale and increase workplace productivity by embracing and applying The 5 Skills of Highly Empathic Leaders: Lead in a Righteous Manner, Suspend Judgment, Seek to Understand, Acknowledge Subjective Experiences and Maintain a Collaborative Spirit. By reading this thought-provoking and personal story, you will learn how to transform from being a mission-focused tyrant leader to a people-focused empathic leader. By the book's end you will truly understand the value of demonstrating empathy to create an environment where employees can perform exceptionally well. Although the story takes place in a military setting, The Empathic Leader management model can be applied by any leader in any organization. The plot is simplistic, but the message is life-changing.
Author : Tony Bates,Natalie Petouhoff
Publisher : IdeaPress Publishing
Page : 195 pages
File Size : 46,8 Mb
Release : 2021-10
Category : Business & Economics
ISBN : 1646870433
A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.
Author : Chip Conley
Publisher : Simon and Schuster
Page : 290 pages
File Size : 49,8 Mb
Release : 2012-01-10
Category : Business & Economics
ISBN : 9781451607253
Explains the mathematical properties of universal emotional truths, describing how during a time of personal loss the author developed "emotional equations" as a mechanism for recognizing changeable and unchangeable factors in his healing.
Author : Thomas H. Lee
Publisher : McGraw Hill Professional
Page : 208 pages
File Size : 46,6 Mb
Release : 2015-11-20
Category : Business & Economics
ISBN : 9781259586316
The best strategies in healthcare begin with empathy Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare. One of healthcare’s most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Healthcare, he argues that we must have it both ways—that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. Organizing providers so that care is compassionate and coordinated is not only the right thing to do for patients, it also forms the core of strategy in healthcare’s competitive new marketplace. It provides business advantages to organizations that strive to reduce human suffering effectively, reliably, and efficiently. Lee explains how to develop a culture that treats the patient, not the malady, and he provides step-by-step guidance for unleashing an “epidemic of empathy” by: Developing a shared understanding of the overarching goal—meeting patients’ needs and reducing their suffering Making empathic care a social norm rather than the focus of economic incentives Pinpointing and addressing the most significant causes of patient suffering Collecting and using data to drive improvement Healthcare is entering a new era driven by competition on value—meeting patients’ needs as efficiently as possible. Leaders must make the choice either to move forward and build a new culture designed for twenty-first-century medicine or to maintain old models and practices and be left behind. Lee argues that empathic care resonates with the noblest values of all clinicians. If healthcare organizations can help caregivers live up to these values and focus on alleviating their patients’ suffering, they hold the key to improving value-based care and driving business success. Join the compassionate care movement and unleash an epidemic of empathy! Thomas H. Lee, MD, is Chief Medical Officer of Press Ganey, with more than three decades of experience in healthcare performance improvement as a practicing physician, leader in provider organizations, researcher, and health policy expert. He is a Professor (Part-time) of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.
Author : Val Ries
Publisher : Mascot Books/Amplify
Page : 168 pages
File Size : 47,8 Mb
Release : 2021-12-07
Category : Business & Economics
ISBN : 1645438988
Whether you're gifting it to your ladder-climbing best friend or sliding it under the door of your least favorite manager, Chief Inspiration Officer is a thought-provoking guide filled with stories, strategies, and techniques to achieve your leadership vision. With modern, real-world advice culled from years of experience in the corporate workforce, Val Ries coaches you on how to lead a high-performing team everyone wants to be on. Discover how to... Inspire yourself so you can inspire others Encourage employees to push past their own limitations Guide your team to reach their full potential Communicate with confidence, calm, and ease Create a microculture that thrives no matter the challenges.
Author : Gautham Pallapa
Publisher : John Wiley & Sons
Page : 373 pages
File Size : 46,6 Mb
Release : 2021-12-09
Category : Business & Economics
ISBN : 9781119837251
Learn to lead others through adversity with the power of human connection. In Leading with Empathy: Understanding the Needs of Today’s Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption. Leading with Empathy also includes: Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity Actions that enable leaders to empower people through empathy, collaboration, and communication. An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.
Author : David Fernandez Rivas
Publisher : Walter de Gruyter GmbH & Co KG
Page : 186 pages
File Size : 41,6 Mb
Release : 2022-08-22
Category : Technology & Engineering
ISBN : 9783110746822
How can empathy and persuasiveness help us become better professionals and address society’s big issues? You can find the answers in this guide to solving problems based on stories from scientists and company founders. You can pre-order the book here: https://dgo.formstack.com/forms/preorderform_empathic_entrepreneurial_engineering
Author : Dwayne Buckingham
Publisher : Unknown
Page : 70 pages
File Size : 45,6 Mb
Release : 2014-07-04
Category : Electronic
ISBN : 0985576537
Leaders at all levels of management and from various organizations around the world are finding it more and more difficult to achieve their mission while also creating a positive workplace where employees can perform exceptionally well. This workbook is a guidepost to help you become an empathic leader. It provides an overview of The Empathic Leader management model: a people-focused and process-oriented leadership style that can be used by CEOs and front-line supervisors to successfully bond with employees and build productive organizations. It highlights the importance of embracing The 5 Skills of Highly Empathic Leaders. This comprehensive and user-friendly workbook can be used in a variety of settings. No matter what organization you work in, it will help you create a positive and compassionate workplace where employees feel encouraged, hopeful and empowered to excel. It includes "leadership pre- and posttests," a self-scoring leadership test, an emotional regulation handout, an empathic leadership survey, practice scenarios and more. This convenient 8.5 x 11 format and "lay-flat" binding facilitate easy photocopying of handouts and worksheets.
Author : Michael Ventura
Publisher : Atria Books
Page : 3 pages
File Size : 42,9 Mb
Release : 2019-05-21
Category : Business & Economics
ISBN : 9781501182860
Michael Ventura, entrepreneur and CEO of award-winning strategy and design firm Sub Rosa, shares “how to unlock our ability to design solutions, spark innovation, and solve tough challenges with empathy at the center” (Arianna Huffington). Having built his career working with iconic brands and institutions such as General Electric, Google, Nike, Warby Parker, and also The United Nations and the Obama Administration, Michael Ventura offers entrepreneurs and executives a radical new business book and way forward. Empathy is not about being nice. It’s not about pity or sympathy either. It’s about understanding—your consumers, your colleagues, and yourself—and it’s a direct path to powerful leadership. As such, Applied Empathy presents real strategies, based on Sub Rosa’s design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value). “The most neglected fact in business is we’re all human. Michael Ventura makes a powerful argument that empathy is the secret sauce of 21st century business. The more digital we get, the more empathy we need” (Chip Conley, New York Times bestselling author of Emotional Equation). For leaders of all levels, this groundbreaking guide lays the foundation to establish a diverse, inventive, and driven team that can meet the challenges of today’s ever-evolving marketplace. If you want to connect to the people you work with, you have to understand them first.
Author : Anita Nowak
Publisher : Broadleaf Books
Page : 276 pages
File Size : 41,6 Mb
Release : 2023-04-11
Category : Business & Economics
ISBN : 9781506485102
Empathy has never been more important, yet we're living in an era of a massive empathy deficit. At the same time, workplace culture has changed dramatically. Leaders, who have already been stretched to the limit, are now being called on to create and nurture genuine connection, psychological safety, and well-being across their organizations--all while adapting to the values of a new generation that won't compromise on diversity, equity, and inclusion. As this book shows, human beings are wired to care, and we can become more empathic with practice. Empathy increases dopamine, reduces stress, boosts self-esteem, heightens the immune system, and enriches our relationships. Empathy also improves business key performance indicators. This means that leveraging empathy on purpose can lead to better health, happier and more productive workplaces, and a more meaningful life. That's why empathy is our superpower. Through inspiring stories; interviews with experts, including business leaders, neuroscientists, activists, social entrepreneurs, and spiritual leaders; a new model rooted in positive psychology and coaching; and self-development exercises at the end of each chapter, Purposeful Empathy offers wisdom and practical advice to foster personal, organizational, and social transformation.
Author : Alan Belasen, PhD
Publisher : CRC Press
Page : 208 pages
File Size : 43,7 Mb
Release : 2022-01-20
Category : Business & Economics
ISBN : 9781000520637
The COVID-19 Pandemic has been an ultimate challenge for leadership resiliency. Resilient leaders are thoughtful and deliberate. They balance logic and emotion, ego and humility. They lead through compassionate empathy by focusing on the ‘how’, not only the ‘what’. They use their influence to drive positive change, diversity and inclusion, and create an equitable community. Most books on resilient leadership appear to focus on spirituality and tools to grow an “unshakable core of calm, strength, and happiness” or “bounce back without getting stuck in the toxic emotions of guilt, false guilt, anger, and bitterness”. These books are very similar to handbooks focusing on mental toughness and providing guides for overcoming adversity and managing negative emotions. This book, however, defines resilience as a critical competency of high-performing leaders. Leaders must cultivate resilience in themselves and foster it throughout their organizations and multidisciplinary teams in order to adapt and succeed. Resilience in Healthcare Leadership is differentiated by offering practical strategies and self-assessment instruments for identifying strengths and weaknesses and for developing and sustaining the performance of resilient leaders. The book will also focus on best practices to help build a talent pipeline and develop resilient care team leaders to effectively manage the challenges of disruptive environments. Whether senior or mid-level manager the reader will learn to apply knowledge and skills to initiate cultural change, assess strengths and weaknesses, align leadership roles with organizational goals, and position themselves to become a resilient leader. The reader will also learn how to identify message strategies consistent with stakeholders’ needs, resolve conflicts, lead multidisciplinary teams, and realize the impact of resilient leadership in influencing outcomes. Takeaways and tools are included to guide progressive learning and leadership development and build a strong succession pipeline, to help organizations become more prepared to respond to challenges facing healthcare leaders in the future.
Author : Judith Orloff
Publisher : Sounds True
Page : 278 pages
File Size : 53,9 Mb
Release : 2024-04-09
Category : Self-Help
ISBN : 9781683649724
Embrace empathy as your superpower for transformative personal healing, deeper relationships, and more potent work in the world. Empathy is no weakness―it holds transformative power to heal ourselves, strengthen our relationships, and amplify our purpose. Dr. Judith Orloff, known for landmark works like The Empath’s Survival Guide, shares an essential new resource for cultivating empathy as a daily healing practice and a form of emotional intelligence. With The Genius of Empathy, Dr. Orloff presents a potent guide not only for highly sensitive people but for anyone with the desire to develop the gifts of empathy that we all possess. Drawing on insights from neuroscience, psychology, and energy medicine, Dr. Orloff teaches powerful lessons, including: • Your empathic style—tools for discovering and nurturing your unique sensitivities • Self-care for empaths—practices to soothe your nervous system to prevent empathy overwhelm • Setting healthy boundaries to regulate how you process the emotions of others • How to apply empathy to ourselves to find greater self-love and healing, including from trauma • Recognizing and protecting yourself from empathy-deficient persons such as narcissists, sociopaths, and bullies • Using empathic listening and leadership in any situation—at work, in your relationships, and in service to the world Each chapter is filled with Dr. Orloff’s most valuable insights and tools for living with greater connection, safety, and empowerment as your empathic abilities blossom. The Genius of Empathy offers practical, action-driven guidance for connecting our minds and hearts to embody our most authentic, fierce, and compassionate selves. “Cultivating empathy is a kind of peaceful warrior training,” says Dr. Orloff. “You will learn to be both strong and loving, neither a pushover nor rigid. Wherever you are in your life, this book can meet you there and lift you higher.”