Cisco Unified Contact Center Enterprise Ucce

Author : Gary Ford
Publisher : Pearson Education
Page : 457 pages
File Size : 44,5 Mb
Release : 2011-06-27
Category : Computers
ISBN : 9781587141386

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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford Pdf

Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Author : Rue Green
Publisher : Cisco Press
Page : 385 pages
File Size : 40,5 Mb
Release : 2011-12-16
Category : Computers
ISBN : 9780132660372

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Cisco Unified Customer Voice Portal by Rue Green Pdf

Cisco Unified Customer Voice Portal Building Unified Contact Centers Rue Green, CCIE® No. 9269 The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: Cisco Unified Customer Voice Portal (CVP). Now, one of the leading Cisco CVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more. CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures to support your designs. The author first explains CVP’s architecture, outlining its key advantages and opportunities for integration and illuminating the design challenges it presents. Next, he guides you through addressing each of these challenges, covering all CVP components and tools and offering detailed insights available in no other book. Using this book’s detailed working configurations and examples, you can minimize configuration errors, reduce downtime, strengthen monitoring, and drive maximum value from any CVP-based unified call center solution. Rue Green, CCIE No. 9269 (Routing & Switching and Voice), CISSP, MCSE, MCITP is a Technical Leader for the Customer Collaboration Service Line within Cisco Advanced Services, where he focuses on unified contact center architectures and deployment methodologies. He currently acts in a delivery architect role for Unified CVP, Unified ICM, and Cisco Unified Communications Manager for Unified Contact Center Solutions. He has spent the last 21 years working within different roles related to the architecture, design, and implementation of large voice and data networks, including several years working with complex contact center solutions. · Discover CVP’s powerful capabilities and advantages · Understand how CVP’s components fit together into a unified architecture · Utilize CVP native components: Call Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified Call Studio · Integrate non-native components such as IOS devices, Unified ICM, UCM, content load balancers, and third-party servers · Choose the right deployment model for your organization · Implement detailed call flows for Standalone, Call Director, Comprehensive, and VRU-only deployment models · Design Unified CVP for high availability · Efficiently deliver media via streaming, caching, and other techniques · Address crucial sizing, QoS, network latency, and security considerations · Successfully upgrade from older versions or H.323 platforms · Isolate and troubleshoot faults in native and non-native CVP components · Design virtualized Unified CVP deployments using UCS This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Author : Akhil Behl
Publisher : Cisco Press
Page : 1154 pages
File Size : 47,7 Mb
Release : 2012-08-31
Category : Computers
ISBN : 9780132731065

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Securing Cisco IP Telephony Networks by Akhil Behl Pdf

The real-world guide to securing Cisco-based IP telephony applications, devices, and networks Cisco IP telephony leverages converged networks to dramatically reduce TCO and improve ROI. However, its critical importance to business communications and deep integration with enterprise IP networks make it susceptible to attacks that legacy telecom systems did not face. Now, there’s a comprehensive guide to securing the IP telephony components that ride atop data network infrastructures–and thereby providing IP telephony services that are safer, more resilient, more stable, and more scalable. Securing Cisco IP Telephony Networks provides comprehensive, up-to-date details for securing Cisco IP telephony equipment, underlying infrastructure, and telephony applications. Drawing on ten years of experience, senior network consultant Akhil Behl offers a complete security framework for use in any Cisco IP telephony environment. You’ll find best practices and detailed configuration examples for securing Cisco Unified Communications Manager (CUCM), Cisco Unity/Unity Connection, Cisco Unified Presence, Cisco Voice Gateways, Cisco IP Telephony Endpoints, and many other Cisco IP Telephony applications. The book showcases easy-to-follow Cisco IP Telephony applications and network security-centric examples in every chapter. This guide is invaluable to every technical professional and IT decision-maker concerned with securing Cisco IP telephony networks, including network engineers, administrators, architects, managers, security analysts, IT directors, and consultants. Recognize vulnerabilities caused by IP network integration, as well as VoIP’s unique security requirements Discover how hackers target IP telephony networks and proactively protect against each facet of their attacks Implement a flexible, proven methodology for end-to-end Cisco IP Telephony security Use a layered (defense-in-depth) approach that builds on underlying network security design Secure CUCM, Cisco Unity/Unity Connection, CUPS, CUCM Express, and Cisco Unity Express platforms against internal and external threats Establish physical security, Layer 2 and Layer 3 security, and Cisco ASA-based perimeter security Complete coverage of Cisco IP Telephony encryption and authentication fundamentals Configure Cisco IOS Voice Gateways to help prevent toll fraud and deter attacks Secure Cisco Voice Gatekeepers and Cisco Unified Border Element (CUBE) against rogue endpoints and other attack vectors Secure Cisco IP telephony endpoints–Cisco Unified IP Phones (wired, wireless, and soft phone) from malicious insiders and external threats This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Author : Brian Morgan,Jason Ball
Publisher : Cisco Press
Page : 600 pages
File Size : 45,8 Mb
Release : 2015-12-07
Category : Computers
ISBN : 9780134179292

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CCNA Collaboration CIVND 210-065 Official Cert Guide by Brian Morgan,Jason Ball Pdf

&> Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. Master Cisco CCNA Collaboration CIVND 210-065 exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks This is the eBook edition of the CCNA Collaboration CIVND 210-065 Official Cert Guide. This eBook does not include the companion CD-ROM with practice exam that comes with the print edition. CCNA Collaboration CIVND 210-065 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Expert Cisco Collaboration engineers Brian Morgan and Jason Ball share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete, official study package includes A test-preparation routine proven to help you pass the exam "Do I Know This Already?" quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly The powerful Pearson IT Certification Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNA Collaboration CIVND 201-065 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com. The official study guide helps you master topics on the CCNA Collaboration CIVND 210-065 exam, including the following: Cisco Collaboration components and architecture Cisco Digital Media Suite, Digital Signs, Cisco Cast, and Show and Share Cisco video surveillance components and architectures Cisco IP Phones, desktop units, and Cisco Jabber Cisco TelePresence endpoint portfolio Cisco Edge Architecture including Expressway Multipoint, multisite, and multiway video conferencing features Cisco TelePresence MCU hardware and server family Cisco TelePresence management Cisco WebEx solutions

Author : Kaustubh Inamdar
Publisher : Unknown
Page : 128 pages
File Size : 43,5 Mb
Release : 2018
Category : Electronic
ISBN : 0134645073

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Understanding Session Border Controllers by Kaustubh Inamdar Pdf

Author : Ajith Abraham,Jaime Lloret Mauri,John Buford,Junichi Suzuki,Sabu M. Thampi
Publisher : Springer
Page : 712 pages
File Size : 45,8 Mb
Release : 2011-07-08
Category : Computers
ISBN : 9783642227141

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Advances in Computing and Communications, Part II by Ajith Abraham,Jaime Lloret Mauri,John Buford,Junichi Suzuki,Sabu M. Thampi Pdf

This volume is the second part of a four-volume set (CCIS 190, CCIS 191, CCIS 192, CCIS 193), which constitutes the refereed proceedings of the First International Conference on Computing and Communications, ACC 2011, held in Kochi, India, in July 2011. The 72 revised full papers presented in this volume were carefully reviewed and selected from a large number of submissions. The papers are organized in topical sections on database and information systems; distributed software development; human computer interaction and interface; ICT; internet and Web computing; mobile computing; multi agent systems; multimedia and video systems; parallel and distributed algorithms; security, trust and privacy.

Author : Tim Szigeti,Christina Hattingh
Publisher : Cisco Press
Page : 776 pages
File Size : 48,8 Mb
Release : 2005
Category : Computers
ISBN : 1587051761

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End-to-end Qos Network Design by Tim Szigeti,Christina Hattingh Pdf

Best-practice QoS designs for protecting voice, video, and critical data while mitigating network denial-of-service attacks Understand the service-level requirements of voice, video, and data applications Examine strategic QoS best practices, including Scavenger-class QoS tactics for DoS/worm mitigation Learn about QoS tools and the various interdependencies and caveats of these tools that can impact design considerations Learn how to protect voice, video, and data traffic using various QoS mechanisms Evaluate design recommendations for protecting voice, video, and multiple classes of data while mitigating DoS/worm attacks for the following network infrastructure architectures: campus LAN, private WAN, MPLS VPN, and IPSec VPN Quality of Service (QoS) has already proven itself as the enabling technology for the convergence of voice, video, and data networks. As business needs evolve, so do the demands for QoS. The need to protect critical applications via QoS mechanisms in business networks has escalated over the past few years, primarily due to the increased frequency and sophistication of denial-of-service (DoS) and worm attacks. End-to-End QoS Network Design is a detailed handbook for planning and deploying QoS solutions to address current business needs. This book goes beyond discussing available QoS technologies and considers detailed design examples that illustrate where, when, and how to deploy various QoS features to provide validated and tested solutions for voice, video, and critical data over the LAN, WAN, and VPN. The book starts with a brief background of network infrastructure evolution and the subsequent need for QoS. It then goes on to cover the various QoS features and tools currently available and comments on their evolution and direction. The QoS requirements of voice, interactive and streaming video, and multiple classes of data applications are presented, along with an overview of the nature and effects of various types of DoS and worm attacks. QoS best-practice design principles are introduced to show how QoS mechanisms can be strategically deployed end-to-end to address application requirements while mitigating network attacks. The next section focuses on how these strategic design principles are applied to campus LAN QoS design. Considerations and detailed design recommendations specific to the access, distribution, and core layers of an enterprise campus network are presented. Private WAN QoS design is discussed in the following section, where WAN-specific considerations and detailed QoS designs are presented for leased-lines, Frame Relay, ATM, ATM-to-FR Service Interworking, and ISDN networks. Branch-specific designs include Cisco® SAFE recommendations for using Network-Based Application Recognition (NBAR) for known-worm identification and policing. The final section covers Layer 3 VPN QoS design-for both MPLS and IPSec VPNs. As businesses are migrating to VPNs to meet their wide-area networking needs at lower costs, considerations specific to these topologies are required to be reflected in their customer-edge QoS designs. MPLS VPN QoS design is examined from both the enterprise and service provider's perspectives. Additionally, IPSec VPN QoS designs cover site-to-site and teleworker contexts. Whether you are looking for an introduction to QoS principles and practices or a QoS planning and deployment guide, this book provides you with the expert advice you need to design and implement comprehensive QoS solutions.

Author : OECD
Publisher : OECD Publishing
Page : 218 pages
File Size : 44,7 Mb
Release : 2001-04-27
Category : Electronic
ISBN : 9789264189362

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Governance in the 21st Century by OECD Pdf

This book explores some of the opportunities and risks - economic, social and technological - that decision-makers will have to address, and outlines what needs to be done to foster society's capacity to manage its future more flexibly and with broader participation of its citizens.

Author : Nazmul Rajib
Publisher : Cisco Press
Page : 1555 pages
File Size : 41,7 Mb
Release : 2017-11-21
Category : Computers
ISBN : 9780134679464

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Cisco Firepower Threat Defense (FTD) by Nazmul Rajib Pdf

The authoritative visual guide to Cisco Firepower Threat Defense (FTD) This is the definitive guide to best practices and advanced troubleshooting techniques for the Cisco flagship Firepower Threat Defense (FTD) system running on Cisco ASA platforms, Cisco Firepower security appliances, Firepower eXtensible Operating System (FXOS), and VMware virtual appliances. Senior Cisco engineer Nazmul Rajib draws on unsurpassed experience supporting and training Cisco Firepower engineers worldwide, and presenting detailed knowledge of Cisco Firepower deployment, tuning, and troubleshooting. Writing for cybersecurity consultants, service providers, channel partners, and enterprise or government security professionals, he shows how to deploy the Cisco Firepower next-generation security technologies to protect your network from potential cyber threats, and how to use Firepower’s robust command-line tools to investigate a wide variety of technical issues. Each consistently organized chapter contains definitions of keywords, operational flowcharts, architectural diagrams, best practices, configuration steps (with detailed screenshots), verification tools, troubleshooting techniques, and FAQs drawn directly from issues raised by Cisco customers at the Global Technical Assistance Center (TAC). Covering key Firepower materials on the CCNA Security, CCNP Security, and CCIE Security exams, this guide also includes end-of-chapter quizzes to help candidates prepare. · Understand the operational architecture of the Cisco Firepower NGFW, NGIPS, and AMP technologies · Deploy FTD on ASA platform and Firepower appliance running FXOS · Configure and troubleshoot Firepower Management Center (FMC) · Plan and deploy FMC and FTD on VMware virtual appliance · Design and implement the Firepower management network on FMC and FTD · Understand and apply Firepower licenses, and register FTD with FMC · Deploy FTD in Routed, Transparent, Inline, Inline Tap, and Passive Modes · Manage traffic flow with detect-only, block, trust, and bypass operations · Implement rate limiting and analyze quality of service (QoS) · Blacklist suspicious IP addresses via Security Intelligence · Block DNS queries to the malicious domains · Filter URLs based on category, risk, and reputation · Discover a network and implement application visibility and control (AVC) · Control file transfers and block malicious files using advanced malware protection (AMP) · Halt cyber attacks using Snort-based intrusion rule · Masquerade an internal host’s original IP address using Network Address Translation (NAT) · Capture traffic and obtain troubleshooting files for advanced analysis · Use command-line tools to identify status, trace packet flows, analyze logs, and debug messages

Author : Brendan Choi
Publisher : Apress
Page : 490 pages
File Size : 54,8 Mb
Release : 2021-05-23
Category : Computers
ISBN : 1484268059

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Introduction to Python Network Automation by Brendan Choi Pdf

Learn and implement network automation within the Enterprise network using Python 3. This introductory book will be your guide to building an integrated virtual networking lab to begin your Network Automation journey and master the basics of Python Network Automation. The book features a review of the practical Python network automation scripting skills and tips learned from the production network, so you can safely test and practice in a lab environment first, various Python modules such as paramiko and netmiko, pandas, re, and much more. You'll also develop essential skills such as Python scripting, regular expressions, Linux and Windows administration, VMware virtualization, and Cisco networking from the comfort of your laptop/PC with no actual networking hardware. Finally, you will learn to write a fully automated and working Cisco IOS XE upgrade application using Python. Introduction to Python Network Automation uses a canonical order, where you begin at the bottom and by the time you have completed this book, you will at least reach the intermediate level of Python coding for enterprise networking automation using native Python tools. What You'll Learn Build a proper GNS3-based networking lab for Python network automation needs. Write the basics of Python codes in both the Windows and Linux environments. Control network devices using telnet, SSH, and SNMP protocols using Python codes. Understand virtualization and how to use VMware workstation Examine virtualization and how to use VMware Workstation Pro Develop a working Cisco IOS upgrade application Who This Book Is For IT Engineers and developers, network managers and students, who would like to learn network automation using Python.

Author : Jason Ball
Publisher : Cisco Press
Page : 1637 pages
File Size : 47,6 Mb
Release : 2020-08-14
Category : Computers
ISBN : 9780136160434

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CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide by Jason Ball Pdf

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. * Master Cisco CCNP/CCIE CLCOR exam topics * Assess your knowledge with chapter-opening quizzes * Review key concepts with exam preparation tasks This is the eBook edition of the CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide. This eBook does not include access to the Pearson Test Prep practice exams that comes with the print edition. CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide focuses specifically on the objectives for the Cisco CCNP/CCIE CLCOR 350-801 exam. Collaboration expert Jason Ball shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. This complete study package includes * A test-preparation routine proven to help you pass the exams * Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section * Chapter-ending Key Topic tables, which help you drill on key concepts you must know thoroughly * Practice exercises that help you enhance your knowledge * More than 60 minutes of video mentoring from the author * An online interactive Flash Cards application to help you drill on Key Terms by chapter * A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies * Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. The official study guide helps you master all the topics on the CCNP/CCIE Collaboration Core CLCOR 350-801 exam, including * Infrastructure and Design * Protocols, Codecs, and Endpoints * Cisco IOS XE Gateway and Media Resources * Call Control * QoS * Collaboration Applications

Author : David Bateman
Publisher : Unknown
Page : 0 pages
File Size : 46,5 Mb
Release : 2005
Category : Computers
ISBN : 1587051966

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Configuring CallManager and Unity by David Bateman Pdf

&Quot;To properly deploy any type of technology, networking professionals must understand not only the technology but also how to configure and integrate it with other solutions. That's the key to Configuring CallManager and Unity - it focuses on the configuration issues associated with CallManager and Unity deployments while ensuring that you understand the technologies behind your deployment."--BOOK JACKET.

Author : N. P. Shrimali,Nita H. Shah
Publisher : CRC Press
Page : 389 pages
File Size : 55,9 Mb
Release : 2020-11-09
Category : Computers
ISBN : 9781000210200

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Recent Advancements in Graph Theory by N. P. Shrimali,Nita H. Shah Pdf

Graph Theory is a branch of discrete mathematics. It has many applications to many different areas of Science and Engineering. This book provides the most up-to-date research findings and applications in Graph Theory. This book focuses on the latest research in Graph Theory. It provides recent findings that are occurring in the field, offers insights on an international and transnational levels, identifies the gaps in the results, and includes forthcoming international studies and research, along with its applications in Networking, Computer Science, Chemistry, and Biological Sciences, etc. The book is written with researchers and post graduate students in mind.

Author : Kaustubh Inamdar,Steve Holl,Gonzalo Salgueiro,Kyzer Davis,Arunachalam Chidambaram
Publisher : Cisco Press
Page : 1979 pages
File Size : 46,8 Mb
Release : 2018-11-28
Category : Computers
ISBN : 9780134645063

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Understanding Session Border Controllers by Kaustubh Inamdar,Steve Holl,Gonzalo Salgueiro,Kyzer Davis,Arunachalam Chidambaram Pdf

The complete guide to deploying and operating SBC solutions, Including Cisco Unified Border Element (CUBE) Enterprise and service provider networks are increasingly adopting SIP as the guiding protocol for session management, and require leveraging Session Border Controller (SBC) technology to enable this transition. Thousands of organizations have made the Cisco Unified Border Element (CUBE) their SBC technology of choice. Understanding Session Border Controllers gives network professionals and consultants a comprehensive guide to SBC theory, design, deployment, operation, security, troubleshooting, and more. Using CUBE-based examples, the authors offer insights that will be valuable to technical professionals using any SBC solution. The authors thoroughly cover native call control protocols, SBC behavior, and SBC’s benefits for topology abstraction, demarcation and security, media, and protocol interworking. They also present practical techniques and configurations for achieving interoperability with a wide variety of collaboration products and solutions. Evaluate key benefits of SBC solutions for security, management, and interoperability Master core concepts of SIP, H.323, DTMF, signaling interoperability, call routing, fax/modem over IP, security, media handling, and media/signal forking in the SBC context Compare SBC deployment scenarios, and optimize deployment for your environment Size and scale an SBC platform for your environment, prevent oversubscription of finite resources, and control cost through careful licensing Use SBCs as a back-to-back user agent (B2BUA) to interoperate between asymmetric VoIP networks Establish SIP trunking for PSTN access via SBCs Interoperate with call servers, proxies, fax servers, ITSPs, redirect servers, call recording servers, contact centers, and other devices Secure real-time communications over IP Mitigate security threats associated with complex SIP deployments Efficiently monitor and manage an SBC environment

Author : Adeel Ahmed,Habib Madani,Talal Siddiqui
Publisher : Cisco Press
Page : 675 pages
File Size : 52,9 Mb
Release : 2010-07-29
Category : Computers
ISBN : 9780132583060

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VoIP Performance Management and Optimization by Adeel Ahmed,Habib Madani,Talal Siddiqui Pdf

VoIP Performance Management and Optimization A KPI-based approach to managing and optimizing VoIP networks IP Communications Adeel Ahmed, CCIE® No. 4574 Habib Madani Talal Siddiqui, CCIE No. 4280 VoIP Performance Management and Optimization is the first comprehensive, expert guide to managing, monitoring, troubleshooting, and optimizing large VoIP networks. Three leading Cisco VoIP experts bring together state-of-the-art techniques for ensuring that customer service level agreements (SLA) are consistently met or exceeded. The authors begin by reviewing how VoIP is deployed in enterprise and service provider networks and the performance tradeoffs and challenges associated with each leading VoIP deployment model. Next, they present a comprehensive approach to diagnosing problems in VoIP networks using key performance indicators (KPI) and proactively addressing issues before they impact service. In this book, you will find a proven tools-based strategy for gauging VoIP network health and maximizing performance and voice quality. You also will learn how to perform trend analysis and use the results for capacity planning and traffic engineering—thereby optimizing your networks for both the short- and long-term. The authors all work in the Cisco Advanced Services Group. Deploy, manage, monitor, and scale multivendor VoIP networks more effectively Integrate performance data from multiple VoIP network segments and service flows to effectively manage SLAs Use performance counters, call detail records, and call agent trace logs to gauge network health in real time Utilize dashboards to analyze and correlate VoIP metrics, analyze trends, and plan capacity Implement a layered approach to quickly isolate and troubleshoot both localized and systemic problems in VoIP networks Optimize performance in networks where the service provider owns the “last mile” connection Improve performance when VoIP is deployed over publicly shared infrastructure Manage performance in enterprise networks using both centralized and distributed call processing Plan media deployment for the best possible network performance Monitor trends, establish baselines, optimize existing resources, and identify emerging problems Understand and address common voice quality issues This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity. Category: Networking: Unified Communications Covers: Voice over IP Network Management