Cisco Unified Customer Voice Portal

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Cisco Unified Customer Voice Portal

Rue Green
Cisco Unified Customer Voice Portal Book PDF

Author : Rue Green
Publisher : Cisco Press
Page : 385 pages
File Size : 53,5 Mb
Release : 2011-12-16
Category : Computers
ISBN : 9780132660372

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Cisco Unified Customer Voice Portal by Rue Green Pdf

Cisco Unified Customer Voice Portal Building Unified Contact Centers Rue Green, CCIE® No. 9269 The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: Cisco Unified Customer Voice Portal (CVP). Now, one of the leading Cisco CVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more. CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures to support your designs. The author first explains CVP’s architecture, outlining its key advantages and opportunities for integration and illuminating the design challenges it presents. Next, he guides you through addressing each of these challenges, covering all CVP components and tools and offering detailed insights available in no other book. Using this book’s detailed working configurations and examples, you can minimize configuration errors, reduce downtime, strengthen monitoring, and drive maximum value from any CVP-based unified call center solution. Rue Green, CCIE No. 9269 (Routing & Switching and Voice), CISSP, MCSE, MCITP is a Technical Leader for the Customer Collaboration Service Line within Cisco Advanced Services, where he focuses on unified contact center architectures and deployment methodologies. He currently acts in a delivery architect role for Unified CVP, Unified ICM, and Cisco Unified Communications Manager for Unified Contact Center Solutions. He has spent the last 21 years working within different roles related to the architecture, design, and implementation of large voice and data networks, including several years working with complex contact center solutions. · Discover CVP’s powerful capabilities and advantages · Understand how CVP’s components fit together into a unified architecture · Utilize CVP native components: Call Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified Call Studio · Integrate non-native components such as IOS devices, Unified ICM, UCM, content load balancers, and third-party servers · Choose the right deployment model for your organization · Implement detailed call flows for Standalone, Call Director, Comprehensive, and VRU-only deployment models · Design Unified CVP for high availability · Efficiently deliver media via streaming, caching, and other techniques · Address crucial sizing, QoS, network latency, and security considerations · Successfully upgrade from older versions or H.323 platforms · Isolate and troubleshoot faults in native and non-native CVP components · Design virtualized Unified CVP deployments using UCS This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Cisco Unified Contact Center Enterprise (UCCE)

Gary Ford
Cisco Unified Contact Center Enterprise UCCE Book PDF

Author : Gary Ford
Publisher : Pearson Education
Page : 457 pages
File Size : 55,7 Mb
Release : 2011-06-27
Category : Computers
ISBN : 9781587141386

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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford Pdf

Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Understanding Session Border Controllers

Kaustubh Inamdar,Steve Holl,Gonzalo Salgueiro,Kyzer Davis,Arunachalam Chidambaram
Understanding Session Border Controllers Book PDF

Author : Kaustubh Inamdar,Steve Holl,Gonzalo Salgueiro,Kyzer Davis,Arunachalam Chidambaram
Publisher : Cisco Press
Page : 1979 pages
File Size : 51,5 Mb
Release : 2018-11-28
Category : Computers
ISBN : 9780134645063

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Understanding Session Border Controllers by Kaustubh Inamdar,Steve Holl,Gonzalo Salgueiro,Kyzer Davis,Arunachalam Chidambaram Pdf

The complete guide to deploying and operating SBC solutions, Including Cisco Unified Border Element (CUBE) Enterprise and service provider networks are increasingly adopting SIP as the guiding protocol for session management, and require leveraging Session Border Controller (SBC) technology to enable this transition. Thousands of organizations have made the Cisco Unified Border Element (CUBE) their SBC technology of choice. Understanding Session Border Controllers gives network professionals and consultants a comprehensive guide to SBC theory, design, deployment, operation, security, troubleshooting, and more. Using CUBE-based examples, the authors offer insights that will be valuable to technical professionals using any SBC solution. The authors thoroughly cover native call control protocols, SBC behavior, and SBC’s benefits for topology abstraction, demarcation and security, media, and protocol interworking. They also present practical techniques and configurations for achieving interoperability with a wide variety of collaboration products and solutions. Evaluate key benefits of SBC solutions for security, management, and interoperability Master core concepts of SIP, H.323, DTMF, signaling interoperability, call routing, fax/modem over IP, security, media handling, and media/signal forking in the SBC context Compare SBC deployment scenarios, and optimize deployment for your environment Size and scale an SBC platform for your environment, prevent oversubscription of finite resources, and control cost through careful licensing Use SBCs as a back-to-back user agent (B2BUA) to interoperate between asymmetric VoIP networks Establish SIP trunking for PSTN access via SBCs Interoperate with call servers, proxies, fax servers, ITSPs, redirect servers, call recording servers, contact centers, and other devices Secure real-time communications over IP Mitigate security threats associated with complex SIP deployments Efficiently monitor and manage an SBC environment

CCDA 200-310 Official Cert Guide

Anthony Bruno,Steve Jordan
CCDA 200 310 Official Cert Guide Book PDF

Author : Anthony Bruno,Steve Jordan
Publisher : Cisco Press
Page : 1321 pages
File Size : 40,7 Mb
Release : 2016-06-29
Category : Computers
ISBN : 9780134305646

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CCDA 200-310 Official Cert Guide by Anthony Bruno,Steve Jordan Pdf

Trust the best selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. Master Cisco CCDA 200-310 exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks This is the eBook edition of the CCDA 200-310 Official Cert Guide. This eBook does not include the practice exam that comes with the print edition. CCDA 200-310 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. CCDA 200-310 Official Cert Guide focuses specifically on the objectives for the newest Cisco CCDA DESGN exam. Expert networking consultants Anthony Bruno and Steve Jordan share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. Well-regarded for its level of detail, assessment features, comprehensive design scenarios, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will allow you to succeed on the exam the first time. The official study guide helps you master all the topics on the new CCDA DESGN exam, including: Design methodologies, including PBM, network characterization, and top-down/bottom-up approaches Design objectives: modularity, hierarchy, scalability, resilience, fault domains Addressing and routing protocols in existing networks Enterprise network design: campus, enterprise, and branch Expanding existing networks: wireless, security, collaboration, virtualization, programmability, data centers, and more CCDA 200-310 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit http://www.cisco.com/web/learning/index.html

Cisco Voice Gateways and Gatekeepers

David Mallory,Ken Salhoff,Denise Donohue
Cisco Voice Gateways and Gatekeepers Book PDF

Author : David Mallory,Ken Salhoff,Denise Donohue
Publisher : Pearson Education
Page : 741 pages
File Size : 49,9 Mb
Release : 2006-08-17
Category : Computers
ISBN : 9780132796705

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Cisco Voice Gateways and Gatekeepers by David Mallory,Ken Salhoff,Denise Donohue Pdf

Deployments of voice over IP (VoIP) networks continue at a rapid pace. Voice gateways are an essential part of VoIP networks, handling the many tasks involved in translating between transmission formats and protocols and acting as the interface between an IP telephony network and the PSTN or PBX. Gatekeepers and IP-to-IP gateways help these networks scale. Gatekeepers provide call admission control, call routing, address resolution, and bandwidth management between H.323 endpoints including Cisco IOS® voice gateways and Cisco® Unified CallManager clusters. IP-to-IP gateways allow VoIP calls to traverse disparate IP networks. Cisco Voice Gateways and Gatekeepers provides detailed solutions to real-world problems encountered when implementing a VoIP network. This practical guide helps you understand Cisco gateways and gatekeepers and configure them properly. Gateway selection, design issues, feature configuration, and security and high-availability issues are all covered in depth. The abundant examples, screen shots, configuration snips, and case studies make this a truly practical and useful guide for anyone interested in the proper implementation of gateways and gatekeepers in a VoIP network. Emphasis is placed on the accepted best practices and common issues encountered in real-world deployments. Cisco Voice Gateways and Gatekeepers is divided into four parts. Part I provides an overview of an IP voice network. Part II is dedicated to voice gateways, including discussions of Media Gateway Control Protocol (MGCP); H.323; Session Initiation Protocol (SIP); voice circuit options; connecting to the PSTN, PBX, and IP WAN; dial plans; digit manipulation; route selection; class of restriction; Survivable Remote Site Telephony (SRST) and MGCP fallback; digital signal processor (DSP) resources; and Tool Command Languaue (Tcl) scripts and Voice XML (VXML). Part III addresses voice gatekeepers, including detailed deployment and configuration. Part IV is dedicated to IP-to-IP gateways.

SIP Trunking

Christina Hattingh,Darryl Sladden,ATM Zakaria Swapan
SIP Trunking Book PDF

Author : Christina Hattingh,Darryl Sladden,ATM Zakaria Swapan
Publisher : Pearson Education
Page : 639 pages
File Size : 55,8 Mb
Release : 2010-02-18
Category : Computers
ISBN : 9781587059476

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SIP Trunking by Christina Hattingh,Darryl Sladden,ATM Zakaria Swapan Pdf

The first complete guide to planning, evaluating, and implementing high-value SIP trunking solutions Most large enterprises have switched to IP telephony, and service provider backbone networks have largely converted to VoIP transport. But there’s a key missing link: most businesses still connect to their service providers via old-fashioned, inflexible TDM trunks. Now, three Cisco® experts show how to use Session Initiation Protocol (SIP) trunking to eliminate legacy interconnects and gain the full benefits of end-to-end VoIP. Written for enterprise decision-makers, network architects, consultants, and service providers, this book demystifies SIP trunking technology and trends and brings unprecedented clarity to the transition from TDM to SIP interconnects. The authors separate the true benefits of SIP trunking from the myths and help you systematically evaluate and compare service provider offerings. You will find detailed cost analyses, including guidance on identifying realistic, achievable savings. SIP Trunking also introduces essential techniques for optimizing network design and security, introduces proven best practices for implementation, and shows how to apply them through a start-to-finish case study. Discover the advanced Unified Communications solutions that SIP trunking facilitates Systematically plan and prepare your network for SIP trunking Generate effective RFPs for SIP trunking Ask service providers the right questions—and make sense of their answers Compare SIP deployment models and assess their tradeoffs Address key network design issues, including security, call admission control, and call flows Manage SIP/TDM interworking throughout the transition This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1) Foundation Learning Guide (CCNP Collaboration Exam 300-070 CIPTV1)

Akhil Behl,Joshua Samuel Finke,Berni Gardiner
Implementing Cisco IP Telephony and Video Part 1 CIPTV1 Foundation Learning Guide CCNP Collaboration Exam 300 070 CIPTV1 Book PDF

Author : Akhil Behl,Joshua Samuel Finke,Berni Gardiner
Publisher : Cisco Press
Page : 639 pages
File Size : 55,5 Mb
Release : 2016-09-29
Category : Computers
ISBN : 9780134305370

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Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1) Foundation Learning Guide (CCNP Collaboration Exam 300-070 CIPTV1) by Akhil Behl,Joshua Samuel Finke,Berni Gardiner Pdf

Now fully updated for Cisco’s new CIPTV1 300-070 exam Implementing Cisco IP Telephony and Video, Part 1(CIPTV1) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches essential knowledge and skills for building and maintaining a robust and scalable Cisco Collaboration solution. The authors focus on deploying the Cisco Unified Communications Manager (CUCM), CUCM features, CUCM based call routing, Cisco IOS Voice Gateways, Cisco Unified Border Element (CUBE), and Quality of Service (QoS). They introduce each key challenge associated with configuring CUCM, implementing gateways and CUBE, and building dial plans to place on-net and off-net calls using traditional numbered dial plans and Uniform Resource Identifiers (URIs). They show how to implement conferencing and other media resources, and prepare you to apply QoS features for voice and video. Each chapter opens with a topic list that clearly identifies its focus, ends with a quick-study summary of key concepts, and presents review questions to assess and reinforce your understanding. The authors present Cisco best practices, and illustrate operations and problem solving via realistic examples. This guide is ideal for all certification candidates who want to master all the topics covered on the CIPTV1 300-070 exam. The official book for Cisco Networking Academy’s new CCNP CIPTV1 course includes all new Learning@ Cisco CIPTV1 e-Learning course content: Covers CUCM architecture, deployment models, and tradeoffs Walks through bringing CUCM online, deploying endpoints, and setting up users Explains how to create a solid IP Phone foundation for advanced services Covers dial plan elements, design, and implementation Reviews key call routing elements Explains digit manipulation Shows how to control user access Discusses audio/video resources and videoconferencing Covers QoS tools and preferential call handling Explains external connections via Cisco IOS Voice Gateways and CUBE Streamlines review with clear summaries, assessment questions, and objectives

Programming and Automating Cisco Networks

Ryan Tischer,Jason Gooley
Programming and Automating Cisco Networks Book PDF

Author : Ryan Tischer,Jason Gooley
Publisher : Cisco Press
Page : 835 pages
File Size : 51,9 Mb
Release : 2016-09-09
Category : Computers
ISBN : 9780134436760

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Programming and Automating Cisco Networks by Ryan Tischer,Jason Gooley Pdf

Improve operations and agility in any data center, campus, LAN, or WAN Today, the best way to stay in control of your network is to address devices programmatically and automate network interactions. In this book, Cisco experts Ryan Tischer and Jason Gooley show you how to do just that. You’ll learn how to use programmability and automation to solve business problems, reduce costs, promote agility and innovation, handle accelerating complexity, and add value in any data center, campus, LAN, or WAN. The authors show you how to create production solutions that run on or interact with Nexus NX-OS-based switches, Cisco ACI, Campus, and WAN technologies.You’ll learn how to use advanced Cisco tools together with industry-standard languages and platforms, including Python, JSON, and Linux. The authors demonstrate how to support dynamic application environments, tighten links between apps and infrastructure, and make DevOps work better. This book will be an indispensable resource for network and cloud designers, architects, DevOps engineers, security specialists, and every professional who wants to build or operate high-efficiency networks. Drive more value through programmability and automation, freeing resources for high-value innovation Move beyond error-prone, box-by-box network management Bridge management gaps arising from current operational models Write NX-OS software to run on, access, or extend your Nexus switch Master Cisco’s powerful on-box automation and operation tools Manage complex WANs with NetConf/Yang, ConfD, and Cisco SDN Controller Interact with and enhance Cisco Application Centric Infrastructure (ACI) Build self-service catalogs to accelerate application delivery Find resources for deepening your expertise in network automation

CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide

Jason Ball
CCNP and CCIE Collaboration Core CLCOR 350 801 Official Cert Guide Book PDF

Author : Jason Ball
Publisher : Cisco Press
Page : 1637 pages
File Size : 44,9 Mb
Release : 2020-08-14
Category : Computers
ISBN : 9780136160434

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CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide by Jason Ball Pdf

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. * Master Cisco CCNP/CCIE CLCOR exam topics * Assess your knowledge with chapter-opening quizzes * Review key concepts with exam preparation tasks This is the eBook edition of the CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide. This eBook does not include access to the Pearson Test Prep practice exams that comes with the print edition. CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide focuses specifically on the objectives for the Cisco CCNP/CCIE CLCOR 350-801 exam. Collaboration expert Jason Ball shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. This complete study package includes * A test-preparation routine proven to help you pass the exams * Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section * Chapter-ending Key Topic tables, which help you drill on key concepts you must know thoroughly * Practice exercises that help you enhance your knowledge * More than 60 minutes of video mentoring from the author * An online interactive Flash Cards application to help you drill on Key Terms by chapter * A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies * Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. The official study guide helps you master all the topics on the CCNP/CCIE Collaboration Core CLCOR 350-801 exam, including * Infrastructure and Design * Protocols, Codecs, and Endpoints * Cisco IOS XE Gateway and Media Resources * Call Control * QoS * Collaboration Applications

E-business 2.0

Ravi Kalakota,Marcia Robinson
E business 2 0 Book PDF

Author : Ravi Kalakota,Marcia Robinson
Publisher : Addison-Wesley Professional
Page : 4 pages
File Size : 51,9 Mb
Release : 2001
Category : Business & Economics
ISBN : 0201721651

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E-business 2.0 by Ravi Kalakota,Marcia Robinson Pdf

This title seeks to explain how to choose and implement the right e-business infrastructure and how to deliver the strategies you have created. It uses case studies to illustrate the successes and failures of e-business initiatives.

CCNA Collaboration CICD 210-060 Official Cert Guide

Michael H. Valentine
CCNA Collaboration CICD 210 060 Official Cert Guide Book PDF

Author : Michael H. Valentine
Publisher : Cisco Press
Page : 600 pages
File Size : 51,8 Mb
Release : 2015-09-30
Category : Computers
ISBN : 9780134172279

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CCNA Collaboration CICD 210-060 Official Cert Guide by Michael H. Valentine Pdf

CCNA Collaboration CICD 210-060 Official Cert Guide CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete, official study package includes A test-preparation routine proven to help you pass the exam “Do I Know This Already?” quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly The powerful Pearson IT Certification Practice Testsoftware, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNA Collaboration CICD 210-060 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com. Michael Valentine, CCNA, CCNP, CCDP, CCVP, CCSI No. 31461, has worked in IT since 1996, and as a trainer since 2001. He is currently a Cisco trainer with Skyline Advanced Technology Services, specializing in Cisco Unified Communications and CCNA. His accessible, humorous, and effective teaching style has demystified Cisco technology for thousands of students. He has developed courseware and labs for both Cisco and its training partners, is co-author of CCNA Exam Cram (Exam 640-802), Third Edition, and is the author of CCNA Voice Quick Reference Guide. The official study guide helps you master topics on the CCNA Collaboration CICD 210-060 exam, including the following: Cisco Unified Communications components Cisco Unified Communications Manager Express administration, end user management, dial plans, and telephony features Cisco Unified Communications Manager administration, end point management, dial plan elements and interactions, and telephony and mobility features Cisco Unity Connection voicemail CM IM and Presence support CME and CUCM management and troubleshooting Monitoring Cisco Unity Connection The CD-ROM contains more than 140 practice questions for the exam, memory table exercises and answer keys, a glossary flash card tool, and a study planner tool. Pearson IT Certification Practice Test minimum system requirements: Windows Vista (SP2), Windows 7, Windows 8.1, or Windows 10; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases This volume is part of the Official Cert Guide series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

Cisco Unified Presence Fundamentals

Brian Morgan,Jeremy Shane Lisenbea,Michael Popovich
Cisco Unified Presence Fundamentals Book PDF

Author : Brian Morgan,Jeremy Shane Lisenbea,Michael Popovich
Publisher : Pearson Education
Page : 363 pages
File Size : 43,5 Mb
Release : 2010-06-15
Category : Computers
ISBN : 9781587140570

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Cisco Unified Presence Fundamentals by Brian Morgan,Jeremy Shane Lisenbea,Michael Popovich Pdf

Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction. Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies. This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that Walks readers step by step through configuring Cisco Unified Presence Presents practical sample applications that encourage readers to explore and innovate in their own organizations Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets Presents troubleshooting techniques from both server- and client-side perspectives Plan, install, configure, support, and profit from Cisco Unified Presence Understand the components of a Cisco Unified Presence solution and how they fit together Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior Configure Cisco Unified Presence for Federation Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques.

IBM PowerVC Version 2.0 Introduction and Configuration

Scott Vetter,Sachin P. Deshmukh,Thierry Huché,Stephen Lutz,Ahmed Mashhour,Christopher Emefiene Osiegbu,Borislav Ivanov Stoymirski,IBM Redbooks
IBM PowerVC Version 2 0 Introduction and Configuration Book PDF

Author : Scott Vetter,Sachin P. Deshmukh,Thierry Huché,Stephen Lutz,Ahmed Mashhour,Christopher Emefiene Osiegbu,Borislav Ivanov Stoymirski,IBM Redbooks
Publisher : IBM Redbooks
Page : 368 pages
File Size : 41,9 Mb
Release : 2021-05-26
Category : Computers
ISBN : 9780738459738

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IBM PowerVC Version 2.0 Introduction and Configuration by Scott Vetter,Sachin P. Deshmukh,Thierry Huché,Stephen Lutz,Ahmed Mashhour,Christopher Emefiene Osiegbu,Borislav Ivanov Stoymirski,IBM Redbooks Pdf

IBM® Power Virtualization Center (IBM® PowerVCTM) is an advanced enterprise virtualization management offering for IBM Power Systems. This IBM Redbooks® publication introduces IBM PowerVC and helps you understand its functions, planning, installation, and setup. It also shows how IBM PowerVC can integrate with systems management tools such as Ansible or Terraform and that it also integrates well into a OpenShift container environment. IBM PowerVC Version 2.0.0 supports both large and small deployments, either by managing IBM PowerVM® that is controlled by the Hardware Management Console (HMC), or by IBM PowerVM NovaLink. With this capability, IBM PowerVC can manage IBM AIX®, IBM i, and Linux workloads that run on IBM POWER® hardware. IBM PowerVC is available as a Standard Edition, or as a Private Cloud Edition. IBM PowerVC includes the following features and benefits: Virtual image capture, import, export, deployment, and management Policy-based virtual machine (VM) placement to improve server usage Snapshots and cloning of VMs or volumes for backup or testing purposes Support of advanced storage capabilities such as IBM SVC vdisk mirroring of IBM Global Mirror Management of real-time optimization and VM resilience to increase productivity VM Mobility with placement policies to reduce the burden on IT staff in a simple-to-install and easy-to-use graphical user interface (GUI) Automated Simplified Remote Restart for improved availability of VMs ifor when a host is down Role-based security policies to ensure a secure environment for common tasks The ability to enable an administrator to enable Dynamic Resource Optimization on a schedule IBM PowerVC Private Cloud Edition includes all of the IBM PowerVC Standard Edition features and enhancements: A self-service portal that allows the provisioning of new VMs without direct system administrator intervention. There is an option for policy approvals for the requests that are received from the self-service portal. Pre-built deploy templates that are set up by the cloud administrator that simplify the deployment of VMs by the cloud user. Cloud management policies that simplify management of cloud deployments. Metering data that can be used for chargeback. This publication is for experienced users of IBM PowerVM and other virtualization solutions who want to understand and implement the next generation of enterprise virtualization management for Power Systems. Unless stated otherwise, the content of this publication refers to IBM PowerVC Version 2.0.0.

Professional Web APIs with PHP

Paul Reinheimer
Professional Web APIs with PHP Book PDF

Author : Paul Reinheimer
Publisher : John Wiley and Sons
Page : 379 pages
File Size : 48,8 Mb
Release : 2006-07-06
Category : Computers
ISBN : 9780470087251

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Professional Web APIs with PHP by Paul Reinheimer Pdf

Offers hands-on tips and numerous code examples that show Web developers how to leverage content and feeds from today's top Web sites-including Google, eBay, PayPal, Amazon, Yahoo!, and FedEx Introduces APIs (Application Program Interfaces) in general and uses real-world examples that show how to produce and document them Explains how to use the popular scripting language PHP to create APIs that interact with unrelated applications over the Web Examples take readers through each stage of the API process, from basic test implementations to integration with existing sites

Skype for Business Unleashed

Alex Lewis,Pat Richard,Phil Sharp,Rui Young Maximo
Skype for Business Unleashed Book PDF

Author : Alex Lewis,Pat Richard,Phil Sharp,Rui Young Maximo
Publisher : Sams Publishing
Page : 1705 pages
File Size : 43,8 Mb
Release : 2016-09-15
Category : Computers
ISBN : 9780134289267

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Skype for Business Unleashed by Alex Lewis,Pat Richard,Phil Sharp,Rui Young Maximo Pdf

Skype for Business Unleashed This is the most comprehensive, realistic, and useful guide to Skype for Business Server 2015, Microsoft’s most powerful unified communications system. Four leading Microsoft unified communications consultants share in-the-trenches guidance for planning, integration, migration, deployment, administration, and more. The authors thoroughly introduce Skype for Business 2015’s components and capabilities, as well as changes and improvements associated with the integration of popular Skype consumer technologies. You’ll find detailed coverage of IP voice, instant messaging, conferencing, and collaboration; and expert guidance on server roles, multi-platform clients, security, and troubleshooting. Reflecting their unsurpassed experience, the authors illuminate Microsoft’s new cloud-based and hybrid cloud architectures for unified communications, showing how these impact networking, security, and Active Directory. They cover SDN for unified communications; interoperation with consumer Skype and legacy video conferencing; quality optimization, mobile improvements, and much more. Throughout, the authors combine theory, step-by-step configuration instructions, and best practices from real enterprise environments. Simply put, you’ll learn what works–and how it’s done. Detailed Information on How To · Plan deployments, from simple to highly complex · Deploy Skype for Business Server 2015 as a cloud or cloud-hybrid solution · Walk step by step through installation or an in-place upgrade · Overcome “gotchas” in migrating from Lync Server 2010 or 2013 · Leverage new features available only in cloud or cloud-hybrid environments · Implement and manage Mac, mobile, Windows, browser, and virtualized clients · Establish server roles, including front end, edge, and mediation server · Make the most of Skype for Business Server 2015’s enhanced mobile experience · Manage external dependencies: network requirements, dependent services, and security infrastructure · Efficiently administer Skype for Business Server 2015 · Provide for high availability and disaster recovery · Integrate voice, telephony, and video, step by step · Avoid common mistakes, and discover expert solutions and workarounds Category: Business Applications Covers: Skype for Business User Level: Intermediate—Advanced