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Citizens, Consumers and Councils by John Gyford Pdf
This book explores the variety of ways in which local authorities have been attempting to get closer to the public they serve. It traces the emerging pressure for more responsive and accountable local government, examines the various initiatives from decentralisation through customer care to privatisation and discusses some of the questions posed by these new patterns of working. 'This informative and thought-provoking book... displaying the author's customary level of scholarship... should be required reading for all those who need to keep abreast of developments in local government'. - Michael Thrasher, Political Studies. "Goes way beyond the recycling of best practice case studies... useful though they are in accessible paperback form". C.Game, Local Government Chronicle.
Council of Europe. Steering Committee on Local and Regional Authorities,Gérard Marcou,Council of Europe
Author : Council of Europe. Steering Committee on Local and Regional Authorities,Gérard Marcou,Council of Europe Publisher : Council of Europe Page : 242 pages File Size : 47,6 Mb Release : 1998-01-01 Category : Political Science ISBN : 9287135444
La regionalización y sus consecuencias sobre la autonomía local by Council of Europe. Steering Committee on Local and Regional Authorities,Gérard Marcou,Council of Europe Pdf
Housing Management, Consumers and Citizens by Liz Caincross,David Clapham,Robina Goodlad Pdf
Tenant participation has grown substantially over the last decade, following government legislation, advice from professional bodies and development agencies, and promotion by all major political parties. On few housing issues is there such concensus. Yet, in practice, it is obvious that participation can mean very different things in different contexts. This book explains why this is the case, and examines the growth of participation in the context of changes in the role of local authorities and their relationship with their electorates. These issues are examined in the first part of the book, which sets the context for exploring the roles of housing managers, councillors, tenants and tenant's associations in the second part. The book argues that the rise in arrangements for tenant participation masks considerable differences in the role played by tenants in different areas. These differences raise questions about the nature of power in the tenant-landlord relationship and more generally in the relationship between local government, citizens and consumers. These issues are examined in the final, third, part of the book.
Governance, Consumers and Citizens by Mark Bevir,Frank Trentmann Pdf
This is the first book to bring together a focus on governance with that on cultures of consumption. It asks about the changing place of the consumer as citizen in recent trends in governance, about the tensions between competing ideas and practices of consumerism, and about the active role of consumers in the construction of governance. The book seeks to expand the debate about consumers and governance and to raise the possibility of new conceptions and policy agendas.
The consumer in public services by Simmons, Richard,Powell, Martin Pdf
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.
Commission of the European Communities,Council of the European Communities
Author : Commission of the European Communities,Council of the European Communities Publisher : Unknown Page : 38 pages File Size : 54,7 Mb Release : 1985 Category : Political Science ISBN : STANFORD:36105081741410
Creating Citizen-Consumers by John Clarke,Janet Newman,Nick Smith,Elizabeth Vidler,Louise Westmarland Pdf
Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users. Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice.
Citizens Or Consumers? by Wayne Andrew Antony,Dave Broad Pdf
Social policy is about citizens choosing the kind of society they want to live in. The mid-20th century Keynesian welfare state can be seen as a citizenship package which included acceptance of intervention by the state to maintain economic growth and social stability. This meant the inclusion of many previously excluded groups in the social policy process and the institutionalization of a collective responsibility for individual welfare. But, with the ascendancy of neo-liberalism, the politics of citizenship is being replaced by a notion of citizens as consumers, whose medium of social interaction and source of economic and social security is the capitalist market. This book is concerned with social welfare problems and the need for citizen participation in addressing those problems. While all of the authors are critical of the current neo-liberal orthodoxy, none advocates a return to the status quo ante of the post-Second World War welfare state.
Citizens, Consumers and the NHS by Christine Hogg Pdf
Exploring the story of user involvement in the NHS over the last 30 years, this fascinating new book provides an analysis of the conceptual terrain that underlies debates about public and patient involvement. It is essential reading for students in all health related disciplines for whom the user experience is key.
Citizens, Consumers and the NHS by Christine Hogg Pdf
Exploring the story of user involvement in the NHS over the last 30 years, this fascinating new book provides an analysis of the conceptual terrain that underlies debates about public and patient involvement. It is essential reading for students in all health related disciplines for whom the user experience is key.
The Expert Consumer by Alain Chatriot,Marie-Emmanuelle Chessel Pdf
Recent work has focused on the politics of consumption and its manifestation in a number of situations. This volume extends these debates, providing a tighter focus and contributing to a noticeable gap in the field that numerous scholars are beginning to turn towards: that is, organizations of consumers themselves who have chosen to speak for all consumers and similar such bodies of experts which act on behalf of consumers. The volume is fortunate in drawing upon a number of scholars who are about to publish major works on the subject, but who are happy to provide summary versions of their work for the volume. The book pays particular attention to specific moments in consumer mobilization and expertise, capturing the range of types of expert consumers across the twentieth century, from ethical consumer groups at the beginning, to intellectuals, housewives, economists and public officials. It addresses questions on the nature of consumer organizing, which bodies can speak for consumers, whether one consumer voice can ever be identified and the relationship between consumption and citizenship. Overview pieces demonstrate the larger narratives involved in the study of the expert consumer, whilst more comparative essays set out the nature of transatlantic exchanges. Other contributions point to the similarities across seemingly different consumption regimes, while case studies of specific organisations and key historical moments draw out the particularities of consumer expertise.
Creating Citizen-Consumers by John Clarke,Janet Newman,Nick Smith,Elizabeth Vidler,Louise Westmarland Pdf
`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.
Governance, Consumers and Citizens by M. Bevir,F. Trentmann Pdf
This is the first book to focus on governance and cultures of consumption, expanding the debate and raising new conceptions and policy agendas. It questions the changing place of the consumer as citizen in recent trends in governance, the tensions between competing ideas and practices of consumerism, and the active role of consumers in governance.
Digital citizenship education handbook by Janice Richardson,Elizabeth Milovidov Pdf
Being online, well-being online, and rights online: information, tools and good practice Digital citizenship competences define how we act and interact online. They comprise the values, attitudes, skills and knowledge and critical understanding necessary to responsibly navigate the constantly evolving digital world, and to shape technology to meet our own needs rather than to be shaped by it. The Digital citizenship education handbook offers information, tools and good practice to support the development of these competences in keeping with the Council of Europe’s vocation to empower and protect children, enabling them to live together as equals in today’s culturally diverse democratic societies, both on- and offline. The Digital citizenship education handbook is intended for teachers and parents, education decision makers and platform providers alike. It describes in depth the multiple dimensions that make up each of ten digital citizenship domains, and includes a fact sheet on each domain providing ideas, good practice and further references to support educators in building the competences that will stand children in good stead when they are confronted with the challenges of tomorrow’s digital world. The Digital citizenship education handbook is consistent with the Council of Europe’s Reference Framework of Competences for Democratic Culture and compatible for use with the Internet literacy handbook.
