Conflict And Hostility In Hotels Restaurants And Bars

Author : Conrad Lashley
Publisher : Taylor & Francis
Page : 195 pages
File Size : 44,9 Mb
Release : 2024-06-13
Category : Business & Economics
ISBN : 9781040043622

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Conflict and Hostility in Hotels, Restaurants, and Bars by Conrad Lashley Pdf

This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.

Author : Glenn A. J. Bowdin,Johnny Allen,Rob Harris,Leo Jago,William O'Toole,Ian McDonnell
Publisher : Taylor & Francis
Page : 1056 pages
File Size : 40,8 Mb
Release : 2023-07-31
Category : Business & Economics
ISBN : 9781000904451

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Events Management by Glenn A. J. Bowdin,Johnny Allen,Rob Harris,Leo Jago,William O'Toole,Ian McDonnell Pdf

A must-have introductory text of unrivalled coverage and depth focusing on events planning and management, the fourth edition of Events Management provides a complete A to Z of the principles and practices of planning, managing and staging events. The book offers a systematic guide to organising successful events, examining areas such as event design, logistics, marketing, human resource management, financial planning, risk management, impacts, evaluation and reporting. The fourth edition has been fully updated and revised to include content covering technology, including virtual and hybrid events, concepts such as social capital, soft power and events, social inclusion, equality, accessibility and diversity, and the latest industry reports, research and legal frameworks. The book is logically structured and features new case studies, showing real-life applications and highlighting issues with planning events of all types and scales in a range of geographical locations. This book has been dubbed ‘the events management bible’ and fosters an interactive learning experience amongst scholars of events management, tourism and hospitality.

Author : Conrad Lashley
Publisher : Routledge
Page : 189 pages
File Size : 43,8 Mb
Release : 2022-06-15
Category : Business & Economics
ISBN : 9781000603491

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Prejudice and Discrimination in Hotels, Restaurants and Bars by Conrad Lashley Pdf

Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in practice results in some applicants appearing to be ‘more right’ than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits’ appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere. This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.

Author : Roy C Wood
Publisher : Taylor & Francis
Page : 118 pages
File Size : 53,6 Mb
Release : 2024-01-26
Category : Social Science
ISBN : 9781136110764

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Working In Hotels and Catering by Roy C Wood Pdf

First Published in 1992. The hotel and catering industry is one of the most heterogeneous of industries, consisting as it does of businesses ranging from the most humble cafe to the largest luxury hotel. Strong images of the glamorous nature of the work are often conjured up by the popular media and sit alongside the lures o f an industry in which it is theoretically possible to rise to the top from the very lowest levels. This book provides an insight into the circumstances under which hotel and catering services are provided in reality. It is the first text to provide an overview of existing research in the industry, and Wood’s account is both wide-ranging and accessible. He highlights many previously overlooked aspects of the industry, including such characteristics as low wages, high labour turnover, lack of unionisation, and heavy-handed management, which are identified and explored in such a way as to illuminate current practice.

Author : John C. McManus
Publisher : JHU Press
Page : 208 pages
File Size : 45,6 Mb
Release : 2015-11-16
Category : History
ISBN : 9781421417646

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Hell Before Their Very Eyes by John C. McManus Pdf

Encountering Ohrdruf -- "The smell of death was thick in the air": witnessing Buchenwald -- Treating Buchenwald: medicine and Murrow -- Dachau: the approach -- "My heart was going a mile a minute": liberating Dachau -- Dachau: the impact

Author : R. B. Herath
Publisher : iUniverse
Page : 252 pages
File Size : 53,6 Mb
Release : 2012-09
Category : Political Science
ISBN : 9781475939521

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A New Beginning for Humankind by R. B. Herath Pdf

The world is reaching a nuclear tipping point, and a catastrophe looms. Even the United Nations can't seem to do anything about the threat. Given the circumstances, people everywhere need to unite to prevent a disaster. In this new study, peace activist R. B. Herath explains what's at stake and what everyday people can do to solve the problem. Here are some of the questions Herath seeks to answer: - What are the major violent conflicts in the world today? - Is there any guarantee that none of the ongoing violent conflicts will deteriorate into a worldwide fiasco? - If there is no such guarantee, what needs to be done to prevent such an eventuality? - Is there anything more to be done to ensure lasting peace on the planet? By taking steps to prevent tension from building up to a tipping point and by building a stronger system of checks and balances, it's possible to resolve conflicts at all levels through peaceful means. Join Herath as he seeks to change habits that promote war to habits that promote peace in the face of the present troubled state of the world.

Author : Victor H. Green
Publisher : Colchis Books
Page : 235 pages
File Size : 46,6 Mb
Release : 2024-07-01
Category : History
ISBN : 8210379456XXX

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The Negro Motorist Green Book by Victor H. Green Pdf

The Negro Motorist Green Book was a groundbreaking guide that provided African American travelers with crucial information on safe places to stay, eat, and visit during the era of segregation in the United States. This essential resource, originally published from 1936 to 1966, offered a lifeline to black motorists navigating a deeply divided nation, helping them avoid the dangers and indignities of racism on the road. More than just a travel guide, The Negro Motorist Green Book stands as a powerful symbol of resilience and resistance in the face of oppression, offering a poignant glimpse into the challenges and triumphs of the African American experience in the 20th century.

Author : Nigel D Morpeth,Hongliang Yan
Publisher : CABI
Page : 315 pages
File Size : 53,7 Mb
Release : 2015-05-01
Category : Business & Economics
ISBN : 9781780644585

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Planning for Tourism by Nigel D Morpeth,Hongliang Yan Pdf

This text provides an innovative approach to the pedagogy of contemporary planning processes within different cultural contexts globally. It adopts an innovative multi-disciplinary social science approach and through the inclusion of international case studies, considers the extent to which intelligent design has enabled the needs of disabled residents and visitors to have universal access to social spaces and facilities. In incorporating the consideration into the fabric of the book it will encourage the mainstreaming of universal design and accessible tourism, as keystones of planning processes within the C21st.

Author : Maura Sheehan,Mike Tomlinson
Publisher : Routledge
Page : 178 pages
File Size : 42,5 Mb
Release : 2018-12-21
Category : Social Science
ISBN : 9780429775789

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The Unequal Unemployed by Maura Sheehan,Mike Tomlinson Pdf

First published in 1999, this volume is about unemployment and discrimination, with a focus on Northern Ireland and its debate over patterns of inequality between unemployed Catholics and Protestants. The Unequal Unemployed uses the important and revealing context of Northern Ireland to review the international debate on discrimination and the role of unemployment within it. This intellectual and political debate, active throughout the past decade, represents a conflict between: a) The traditional view that unequal unemployment is evidence of labour market discrimination against minorities and other distinct social groupings. b) Recent models which explain unemployment either in terms of individual responsibility or innate inferiority and attack the 'equal opportunities industry for its attempts at social engineering. Maura Sheehan and Mike Tomlinson approach these theories using unique survey evidence, gathered through a comprehensive evaluation of anti-discrimination policy. They contradict the view that differences in unemployment between Catholics and Protestants in Northern Ireland are the result of personal attitudes and 'religious culture'. The book demonstrates that unequal unemployment arises from various discriminatory structures and practices - all of which are amenable to policy intervention. However, while more radical measures may achieve change, these must be developed within a policy framework which stimulates labour demand and economic development. Such a framework is constrained by the continuing political conflict within Northern Ireland.

Author : S. Prakash Sethi,Cecilia M. Falbe
Publisher : Free Press
Page : 680 pages
File Size : 41,8 Mb
Release : 1987
Category : Business & Economics
ISBN : UOM:39015014231123

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Business and Society by S. Prakash Sethi,Cecilia M. Falbe Pdf

Author : Scott C. Martin
Publisher : SAGE Publications
Page : 2281 pages
File Size : 48,5 Mb
Release : 2014-12-16
Category : Reference
ISBN : 9781483374383

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The SAGE Encyclopedia of Alcohol by Scott C. Martin Pdf

Alcohol consumption goes to the very roots of nearly all human societies. Different countries and regions have become associated with different sorts of alcohol, for instance, the “beer culture” of Germany, the “wine culture” of France, Japan and saki, Russia and vodka, the Caribbean and rum, or the “moonshine culture” of Appalachia. Wine is used in religious rituals, and toasts are used to seal business deals or to celebrate marriages and state dinners. However, our relation with alcohol is one of love/hate. We also regulate it and tax it, we pass laws about when and where it’s appropriate, we crack down severely on drunk driving, and the United States and other countries tried the failed “Noble Experiment” of Prohibition. While there are many encyclopedias on alcohol, nearly all approach it as a substance of abuse, taking a clinical, medical perspective (alcohol, alcoholism, and treatment). The SAGE Encyclopedia of Alcohol examines the history of alcohol worldwide and goes beyond the historical lens to examine alcohol as a cultural and social phenomenon, as well—both for good and for ill—from the earliest days of humankind.

Author : Rob Ruck
Publisher : University of Illinois Press
Page : 284 pages
File Size : 47,9 Mb
Release : 1987
Category : African American athletes
ISBN : 0252063422

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Sandlot Seasons by Rob Ruck Pdf

A new preface updates this richly detailed look at the major role sport played in shaping Pittsburgh's black community from the Roaring Twenties through the Korean War. Rob Ruck reveals how sandlot, amateur, and professional athletics helped black Pittsburgh realize its potential for self-organization, expression, and creativity.

Author : Anonim
Publisher : Unknown
Page : 846 pages
File Size : 52,8 Mb
Release : 1989
Category : Probate law and practice
ISBN : STANFORD:36105061579194

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Probate and Property by Anonim Pdf

Author : Sarita Malik
Publisher : SAGE
Page : 209 pages
File Size : 44,6 Mb
Release : 2001-10-25
Category : Language Arts & Disciplines
ISBN : 9781412932844

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Representing Black Britain by Sarita Malik Pdf

`This is one of the most important books on race, representation and politics to come along in a decade.... Sarita Malik′s book is a brilliant contribution to the literature on race, cultural studies and public pedagogy′ - Henry Giroux, Penn State University Representing Black Britain offers a critical history of Black and Asian representation on British television from the earliest days of broadcasting to the present day. Working through programmes as wide-ranging as the early documentaries to `ethnic sitcoms′ and youth television, this book provides a detailed analysis of shifting institutional contexts, images of `race′ and ethnic-minority cultural politics in modern Britain. Representing Black Britain: focuses on issues of representation, ideology, `race′ and difference; covers a spectrum of television genres including documentary, news, comedy, light entertainment, youth television, drama, film and sport; examines the sociopolitical context of Black Britain; and looks at questions of policy and the institutional context of British broadcasting.

Author : Preity R. Kumar
Publisher : Rutgers University Press
Page : 117 pages
File Size : 50,8 Mb
Release : 2024-07-12
Category : Social Science
ISBN : 9781978819061

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An Ordinary Landscape of Violence by Preity R. Kumar Pdf

An Ordinary Landscape of Violence: Women Loving Women in Guyana tells a new history of queer women in postcolonial Guyana. While the country has experienced a rise in queer activism, especially toward human rights efforts, members of the Guyanese queer community have also been victims of extreme violence. This book asks how a hetero-patriarchal state shapes queer and "women-lovin’ women’s" experiences, and how such women navigate racialized, sexualized, and homophobic violence. With a unique focus on the lives of queer women in Guyana, it reveals their manifold experiences of violence, explores regional differences, and shows their complicated understanding of what exactly constitutes “rights” and the limitations of those rights in their lives. While activism against violence is crucial, this book addresses not only the violence against women, but theorizes the intimate partner violence between women, and demonstrates the ways that violence is both racialized and sexualized.