Conflict And Hostility In Hotels Restaurants And Bars

Author : Conrad Lashley
Publisher : Taylor & Francis
Page : 195 pages
File Size : 53,8 Mb
Release : 2024-06-13
Category : Business & Economics
ISBN : 9781040043622

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Conflict and Hostility in Hotels, Restaurants, and Bars by Conrad Lashley Pdf

This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.

Author : Glenn A. J. Bowdin,Johnny Allen,Rob Harris,Leo Jago,William O'Toole,Ian McDonnell
Publisher : Taylor & Francis
Page : 1056 pages
File Size : 41,8 Mb
Release : 2023-07-31
Category : Business & Economics
ISBN : 9781000904451

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Events Management by Glenn A. J. Bowdin,Johnny Allen,Rob Harris,Leo Jago,William O'Toole,Ian McDonnell Pdf

A must-have introductory text of unrivalled coverage and depth focusing on events planning and management, the fourth edition of Events Management provides a complete A to Z of the principles and practices of planning, managing and staging events. The book offers a systematic guide to organising successful events, examining areas such as event design, logistics, marketing, human resource management, financial planning, risk management, impacts, evaluation and reporting. The fourth edition has been fully updated and revised to include content covering technology, including virtual and hybrid events, concepts such as social capital, soft power and events, social inclusion, equality, accessibility and diversity, and the latest industry reports, research and legal frameworks. The book is logically structured and features new case studies, showing real-life applications and highlighting issues with planning events of all types and scales in a range of geographical locations. This book has been dubbed ‘the events management bible’ and fosters an interactive learning experience amongst scholars of events management, tourism and hospitality.

Author : Conrad Lashley
Publisher : Routledge
Page : 189 pages
File Size : 45,8 Mb
Release : 2022-06-15
Category : Business & Economics
ISBN : 9781000603491

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Prejudice and Discrimination in Hotels, Restaurants and Bars by Conrad Lashley Pdf

Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in practice results in some applicants appearing to be ‘more right’ than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits’ appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere. This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.

Author : Abraham Pizam
Publisher : Routledge
Page : 734 pages
File Size : 53,8 Mb
Release : 2012-06-25
Category : Business & Economics
ISBN : 9781136439025

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International Encyclopedia of Hospitality Management 2nd edition by Abraham Pizam Pdf

The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. There are 185 Hospitality Management degrees in the UK alone. This new edition updates and significantly revises twenty five per cent of the entries and has an additional twenty new entries. New online material makes it the most up-to-date and accessible hospitality management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from a sectoral level (lodging, restaurants/food service, time-share, clubs and events) as well as a functional one (accounting and finance, marketing, strategic management, human resources, information technology and facilities management). Its unique, user-friendly structure enables readers to find exactly the information they require at a glance – whether they require broad detail that takes a more cross-sectional view across each subject field or more focused information that looks closely at specific topics and issues within the hospitality industry today.

Author : Abraham Pizam
Publisher : Butterworth-Heinemann
Page : 513 pages
File Size : 55,7 Mb
Release : 2010
Category : Business & Economics
ISBN : 9781856177146

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International Encyclopedia of Hospitality Management by Abraham Pizam Pdf

This encyclopedia covers all of the relevant issues in the field of hospitality management from both a sectoral level as well as a functional one. It's unique user-friendly structure enables readers to find exactly the information they require at a glance.

Author : Roy C Wood
Publisher : Taylor & Francis
Page : 118 pages
File Size : 54,9 Mb
Release : 2024-01-26
Category : Social Science
ISBN : 9781136110764

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Working In Hotels and Catering by Roy C Wood Pdf

First Published in 1992. The hotel and catering industry is one of the most heterogeneous of industries, consisting as it does of businesses ranging from the most humble cafe to the largest luxury hotel. Strong images of the glamorous nature of the work are often conjured up by the popular media and sit alongside the lures o f an industry in which it is theoretically possible to rise to the top from the very lowest levels. This book provides an insight into the circumstances under which hotel and catering services are provided in reality. It is the first text to provide an overview of existing research in the industry, and Wood’s account is both wide-ranging and accessible. He highlights many previously overlooked aspects of the industry, including such characteristics as low wages, high labour turnover, lack of unionisation, and heavy-handed management, which are identified and explored in such a way as to illuminate current practice.

Author : Conrad Lashley
Publisher : Routledge
Page : 146 pages
File Size : 52,5 Mb
Release : 2020-10-06
Category : Business & Economics
ISBN : 9781000194944

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Slavery and Liberation in Hotels, Restaurants and Bars by Conrad Lashley Pdf

This is the first book to explore workforce slavery and liberation together within commercial hotel, restaurant and bar activities, the hospitality industry being particularly vulnerable to potential illegal action and reputational damage via involuntary involvement in human trafficking and sexual exploitation. Slavery is the most oppressive form of labour exploitation and is illegal in Western Europe and most of the industrialised world. On the other hand, ‘neo-slavery’ oppresses the powerless through low pay and employment practices that predominantly serve the interests of the employer. This book explores the most exploitative forms of slavery, 'neo-slavery' and human trafficking in the hotel industry, and offers insights into empowerment through liberative trade unions and worker co-operatives. The study’s multifaceted cross-cultural approach includes in-depth chapters on Brazil and the Netherlands as well as a multitude of examples from the UK, exposing the topic as an international problem. Written by international specialists, this significant book will appeal widely to upper-level students and researchers in hospitality, and specifically, to all those interested in human resource management in the hospitality and hotel industry, as well as human rights issues and business ethics.

Author : Steven F. Lawson
Publisher : John Wiley & Sons
Page : 416 pages
File Size : 47,9 Mb
Release : 2014-09-05
Category : History
ISBN : 9781118836569

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Running for Freedom by Steven F. Lawson Pdf

Running for Freedom, Fourth Edition, updates historian Steven Lawson’s classic volume detailing the history of African-American civil rights and black politics from the beginning of World War II to the present day. Offers comprehensive coverage of the African-American struggle for civil rights in the U.S. from 1941 to 2014 Integrates events relating to America’s civil rights story at both the local and national levels Features new material on Obama’s first term in office and the first year of his second term Includes addition of such timely issues as the Trayvon Martin case, the March on Washington 5oth anniversary, state voter suppression efforts, and Supreme Court ruling on Voting Rights Act

Author : Steve Rolles
Publisher : Between the Lines
Page : 144 pages
File Size : 42,9 Mb
Release : 2018-02-22
Category : Social Science
ISBN : 9781771133210

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NoNonsense Legalizing Drugs by Steve Rolles Pdf

Author : Andrew Koppelman
Publisher : Oxford University Press, USA
Page : 215 pages
File Size : 50,5 Mb
Release : 2020-06-02
Category : Law
ISBN : 9780197500989

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Gay Rights Vs. Religious Liberty? by Andrew Koppelman Pdf

Should religious people who conscientiously object to facilitating same-sex weddings, and who therefore decline to provide cakes, photography, or other services, be exempted from antidiscrimination laws? This issue has taken on an importance far beyond the tiny number who have made such claims. Gay rights advocates fear that exempting even a few religious dissenters would unleash a devastating wave of discrimination. Conservative Christians fear that the law will treat them like racists and drive them to the margins of American society. Both sides are mistaken. The answer lies, not in abstract principles, but in legislative compromise. This book clearly and empathetically engages with both sides of the debate. Koppelman explains the basis of antidiscrimination law, including the complex idea of dignitary harm. He shows why even those who do not regard religion as important or valid nonetheless have good reasons to support religious liberty, and why even those who regard religion as a value of overriding importance should nonetheless reject the extravagant power over nonbelievers that the Supreme Court has recently embraced. Koppelman also proposes a specific solution to the problem: that religious exemptions be granted only to the few businesses that are willing to announce their compunctions and bear the costs of doing so. His approach makes room for America's enormous variety of deeply held beliefs and ways of life. It can help reduce the toxic polarization of American politics.

Author : John C. McManus
Publisher : JHU Press
Page : 208 pages
File Size : 40,8 Mb
Release : 2015-11-16
Category : History
ISBN : 9781421417646

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Hell Before Their Very Eyes by John C. McManus Pdf

Encountering Ohrdruf -- "The smell of death was thick in the air": witnessing Buchenwald -- Treating Buchenwald: medicine and Murrow -- Dachau: the approach -- "My heart was going a mile a minute": liberating Dachau -- Dachau: the impact

Author : R. B. Herath
Publisher : iUniverse
Page : 252 pages
File Size : 51,9 Mb
Release : 2012-09
Category : Political Science
ISBN : 9781475939521

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A New Beginning for Humankind by R. B. Herath Pdf

The world is reaching a nuclear tipping point, and a catastrophe looms. Even the United Nations can't seem to do anything about the threat. Given the circumstances, people everywhere need to unite to prevent a disaster. In this new study, peace activist R. B. Herath explains what's at stake and what everyday people can do to solve the problem. Here are some of the questions Herath seeks to answer: - What are the major violent conflicts in the world today? - Is there any guarantee that none of the ongoing violent conflicts will deteriorate into a worldwide fiasco? - If there is no such guarantee, what needs to be done to prevent such an eventuality? - Is there anything more to be done to ensure lasting peace on the planet? By taking steps to prevent tension from building up to a tipping point and by building a stronger system of checks and balances, it's possible to resolve conflicts at all levels through peaceful means. Join Herath as he seeks to change habits that promote war to habits that promote peace in the face of the present troubled state of the world.

Author : Kristin Ljungkvist
Publisher : Routledge
Page : 249 pages
File Size : 45,8 Mb
Release : 2015-08-27
Category : Political Science
ISBN : 9781317438694

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The Global City 2.0 by Kristin Ljungkvist Pdf

Global cities all over the world are taking on new roles as they increasingly participate directly and independently in international affairs and global politics. So far, surprisingly few studies have analyzed the role of the Global City beyond its already well explicated role in the globalized economy. How is it that local governments of Global Cities claim international political authority and develop what appears to be their own independent foreign and security policies despite the fact that such policy areas have traditionally been considered to be the core function of nation-states and central governments? What does it mean to be and to govern the contemporary Global City? In this book Kristin Ljungkvist claims that we can better understand why local governments find it to be in their Global City’s interest to claim international political authority by exploring how the city’s role in the globalized world is constructed and narrated locally. A core claim is that Global City-hood as a specific type of collective identity can play a constitutive part in such interest formation. Combining insights from International Relations and Urban Studies scholarship, and with the help of a case study on New York City, Ljungkvist develops a new analytical framework for studying the Global City as an international political actor. The Global City 2.0 shows that even as the Global City engages in various global issues such as global environmental governance or counterterrorism, such pursuit will be framed and rationalized in terms of the city’s economic growth. The quest for growth and global competitiveness are not necessarily the only available meanings attached to the being and governing of the contemporary Global City. However, there seems to be a remarkable persistency and attraction in economistic ideas and an economistic conception of the Global City.

Author : Salim Yaqub
Publisher : Cambridge University Press
Page : 543 pages
File Size : 48,8 Mb
Release : 2022-11-30
Category : History
ISBN : 9781108496728

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Winds of Hope, Storms of Discord by Salim Yaqub Pdf

In vivid, engaging prose, this book illuminates modern US history as a story of ceaseless change, struggle, conflict, and renewal.

Author : Anonim
Publisher : Unknown
Page : 296 pages
File Size : 51,7 Mb
Release : 2007
Category : Hospitality Industry
ISBN : CORNELL:31924059686794

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Hospitality Law by Anonim Pdf