Consumer Behavior In Travel And Tourism

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Consumer Behavior in Travel and Tourism

Kaye Sung Chon,Abraham Pizam,Yoel Mansfeld
Consumer Behavior in Travel and Tourism Book PDF

Author : Kaye Sung Chon,Abraham Pizam,Yoel Mansfeld
Publisher : Routledge
Page : 556 pages
File Size : 51,8 Mb
Release : 2012-10-12
Category : Business & Economics
ISBN : 9781136382642

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Consumer Behavior in Travel and Tourism by Kaye Sung Chon,Abraham Pizam,Yoel Mansfeld Pdf

Containing original and previously unpublished theoretical and empirical studies, Consumer Behavior in Travel and Tourism will give professionals, professors, and researchers in the field up-to-date insight and information on trends, happenings, and findings in the international hospitality business arena. A great resource for educators, this book is complete with learning objectives, concept definitions, and even review questions at the end of each chapter. From this book, readers will understand and learn the needs and preferences of tourists and how to investigate the process of destination and product selection to help provide customers with products and services that will best meet their needs. In today's highly competitive business environment, understanding travel behavior is imperative to success. Consumer Behavior in Travel and Tourism brings together several studies in one volume, representing the first attempt to explore, define, analyze, and evaluate the consumption of tourist and travel products. This guide offers essential research strategies and methods that enables readers to determine the wants and needs of tourists, including: discussing and evaluating the main factors that affect consumer behavior in travel and tourism, such as travel motivation, destination choice, and the consequent travel behavior exploring the various decision-making processes of consumers that leads to consequent destination choices through case study analysis and marketing suggestions determining customer expectations of products through a variety of research techniques in order to find ways of improving satisfaction examining selected research tools, such as product positioning and repositioning and using perceptual maps, to evaluate the market implications of using qualitative and/or quantitative research techniques detecting and analyzing the relative roles individual, environmental, socioeconomic, and demographic factors play in choosing travel destinations Full of detailed charts and graphs, Consumer Behavior in Travel and Tourism illustrates key points to give you a better understanding of important facts and findings in the field.

Consumer Behavior in Tourism and Hospitality Research

Arch G. Woodside,Alain Decrop
Consumer Behavior in Tourism and Hospitality Research Book PDF

Author : Arch G. Woodside,Alain Decrop
Publisher : Emerald Group Publishing
Page : 197 pages
File Size : 54,8 Mb
Release : 2017-08-09
Category : Business & Economics
ISBN : 9781787146914

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Consumer Behavior in Tourism and Hospitality Research by Arch G. Woodside,Alain Decrop Pdf

The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consumers’ self-descriptions of personal markers of their trip configurations.

Handbook of Consumer Behavior, Tourism, and the Internet

Juline E. Mills,Rob Law
Handbook of Consumer Behavior Tourism and the Internet Book PDF

Author : Juline E. Mills,Rob Law
Publisher : Routledge
Page : 336 pages
File Size : 40,6 Mb
Release : 2013-07-04
Category : Business & Economics
ISBN : 9781136429194

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Handbook of Consumer Behavior, Tourism, and the Internet by Juline E. Mills,Rob Law Pdf

Make the most of your online business resources The growing acceptance and use of the Internet as an increasingly valuable travel tool has tourism and hospitality businesses taking a critical look at their business-to-customer online environments while pondering such questions as, “How do I get people to visit my Web site?” “Is my Web site attracting the ’right’ kind of e-consumers?” and “How do I turn browsers into buyers?” The Handbook of Consumer Behavior, Tourism, and the Internet analyzes the latest strategies involving Internet business applications that will help you attract—and keep—online travel customers. Researchers from the United States, Europe, and Asia present the latest findings you need to make the right decisions regarding long-term e-commerce development and planning. The Handbook of Consumer Behavior, Tourism, and the Internet examines vital issues affecting the travel and tourism industry from an online perspective. This book analyzes the latest theory and research on general online buyer characteristics, the differences between online and offline consumer behavior, the differences between broadband and narrowband users, the online search process, quality and perception of lodging brands, and Web site design, maintenance, and development. Each section of the book includes a model/diagram that serves as an overview of the topic, followed by a thorough discussion on the topic from several sources. Each section ends with commentary on the areas where future research is needed. The book’s contributors use a variety of research methodologies ranging from qualitative data analyses using artificial neutral network analysis, to experimental design, non-parametric statistical tests, and structural equation modeling. Topics examined in the Handbook of Consumer Behavior, Tourism, and the Internet include: the need for businesses to use internal examinations to determine and meet online consumer needs the emerging field of e-complaint behavior—consumers taking to the Web to voice complaints about travel services how to use e-tools to measure guest satisfaction how to measure consumer reaction to Web-based technology the Internet’s impact on decision making for travel products and how to use e-mail marketing, electronic customer relationship management (eCRM), Web positioning, and search engine placement The Handbook of Consumer Behavior, Tourism, and the Internet is equally valuable as a classroom resource or professional reference, providing up-to-date material on Internet applications and their impact on consumers and e-commerce.

Consumer Behaviour in Tourism

John Swarbrooke,Susan Horner
Consumer Behaviour in Tourism Book PDF

Author : John Swarbrooke,Susan Horner
Publisher : Routledge
Page : 429 pages
File Size : 43,8 Mb
Release : 2007-03-14
Category : Business & Economics
ISBN : 9781136414732

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Consumer Behaviour in Tourism by John Swarbrooke,Susan Horner Pdf

Consumer Behaviour in Tourism takes a broad view of tourism and looks at consumer behaviour in a number of sectors including: * tour operation * tourist destinations * hospitality * visitor attractions * retail travel * transport Now fully revised and updated, the second edition of this bestselling text looks provides an international perspective on consumer behaviour in tourism through the use of numerous examples and case studies drawn from a range of different regions of the world; an exploration of national differences in consumer culture; the dissemination of research findings and concepts from a number of different regions of the world. This second edition includes new chapters on ecotourists, destination image and choice, terrorism and the tourism market, the internet and tourist behaviour and the rise of the no frills markets. It also includes new material on health concerns and government travel advice, events and festivals, business travel, national and cultural differences and more. Each chapter features conclusions, discussion points and essay questions, and exercises, at the end, to help tutors direct student-centred learning and to allow the reader to check their understanding of what they have read. Cases include: Las Vegas, Nevada, USA; Currency exchange rates as a determinant of tourist behaviour; The adventure tourism market in the USA and New Zealand; The Chinese tourism market; The Islamic tourism market; The impact of terrorism on tourist behaviour; The health tourism market including cosmetic surgery tourism; The UK outbound market; The international conference market; Travellers experience websites; The international theme park market; The festivals and events market around the world 'Dark' tourism

Consumer Behaviour in Tourism

Susan Horner,John Swarbrooke
Consumer Behaviour in Tourism Book PDF

Author : Susan Horner,John Swarbrooke
Publisher : Routledge
Page : 667 pages
File Size : 43,5 Mb
Release : 2016-04-28
Category : Business & Economics
ISBN : 9781317746898

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Consumer Behaviour in Tourism by Susan Horner,John Swarbrooke Pdf

Now fully revised and updated, the third edition of this bestselling text provides students with a vital understanding of the nature of tourism and contemporary tourists behaviour in political, social and economic context and how this knowledge can be used to manage and market effectively in a variety of tourism sectors including: tourism operations, tourist destinations, hospitality, visitor attractions, retail travel and transport. This third edition has been updated to include: New material on the impacts of IT on research and marketing communications, the rise and influence of social media and virtual technology, the growth in the interest of sustainable tourism products including slow food, the experience economy and new consumer experiences including fulfilment. New international case studies throughout including growth regions such as the Middle East, Russia, Europe, China, India and Brazil. New companion website including Power point slides and a case archive. Each chapter features conclusions, discussion points and essay questions, and exercises, at the end, to help tutors direct student-centred learning and to allow the reader to check their understanding of what they have read. This book is an invaluable resource for students following tourism courses.

Consumer Behaviour in Hospitality and Tourism

Saurabh Kumar Dixit,Kuan-Huei Lee,Poh Theng Loo
Consumer Behaviour in Hospitality and Tourism Book PDF

Author : Saurabh Kumar Dixit,Kuan-Huei Lee,Poh Theng Loo
Publisher : Routledge
Page : 150 pages
File Size : 40,9 Mb
Release : 2021-09-15
Category : Business & Economics
ISBN : 9781000442670

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Consumer Behaviour in Hospitality and Tourism by Saurabh Kumar Dixit,Kuan-Huei Lee,Poh Theng Loo Pdf

Consumer behaviour includes individual decision-making (IDM). IDM has implications in customer satisfaction, loyalty, and other behavioural intentions toward the organisations’ products and services. Consumer Behaviour in Hospitality and Tourism targets to study consumers and tourists in different leisure and touristic places such as hotels, convention centres, amusement parks, national parks, and the transportation sector. The aim of this book is to provide a broad view of novel topics and presents the current scenario in the hospitality and business arena. This edited volume has seven chapters and each chapter addresses varied themes relating to consumer behaviour, ranging from sustainable tourism, environmental issues, and green tourism to the impact of hotel online reviews using social media. It will be of great interest to researchers and scholars interested in Consumer Behaviour, Hospitality, and Tourism. The chapters in this book were originally published as a special issue of the Journal of Global Scholars of Marketing Science.

Handbook of Tourist Behavior

Metin Kozak,Alain Decrop
Handbook of Tourist Behavior Book PDF

Author : Metin Kozak,Alain Decrop
Publisher : Routledge
Page : 286 pages
File Size : 46,6 Mb
Release : 2009-01-13
Category : Business & Economics
ISBN : 9781135849122

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Handbook of Tourist Behavior by Metin Kozak,Alain Decrop Pdf

In today's highly competitive and global economy, understanding tourist behavior is imperative to success. Tourist behavior has become a cornerstone of any marketing strategy and action. This book provides an overview of such processes and influences and explains the concepts and theories that underlie tourist decision making and behavior.

Consumer Psychology of Tourism, Hospitality, and Leisure

Arch G. Woodside,Geoffrey I. Crouch,J. R. Brent Ritchie
Consumer Psychology of Tourism Hospitality and Leisure Book PDF

Author : Arch G. Woodside,Geoffrey I. Crouch,J. R. Brent Ritchie
Publisher : CABI
Page : 370 pages
File Size : 52,5 Mb
Release : 2001
Category : Business & Economics
ISBN : 0851998968

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Consumer Psychology of Tourism, Hospitality, and Leisure by Arch G. Woodside,Geoffrey I. Crouch,J. R. Brent Ritchie Pdf

This book is based on papers given at the 2nd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure (CPTHL) in Vienna in July 2000. The Symposium comprised papers reflecting the progress in consumer psychology theory and research. The Vienna Symposium put special emphasis on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. The reports have been arranged into five major compartments.

The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism

Saurabh Kumar Dixit
The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism Book PDF

Author : Saurabh Kumar Dixit
Publisher : Taylor & Francis
Page : 484 pages
File Size : 55,6 Mb
Release : 2017-04-07
Category : Business & Economics
ISBN : 9781317334705

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The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism by Saurabh Kumar Dixit Pdf

Consumer behaviour is one of the most explored topics in tourism and hospitality marketing, interchangeably denoted by the terms ‘traveller behaviour’, ‘tourist behaviour’ or ‘guest behaviour’. Consumer behaviour acts as an origin for every tourism and hospitality marketing activity. It offers an understanding of why people tend to choose certain products or services and what sort of factors influence them in making their decision. The decision process of buying tourism products or services takes time, because they are mostly intangible in nature due to which there are many risks involved in their buying process. The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism aims to explore and critically examine current debates, critical reflections of contemporary ideas, controversies and pertinent queries relating to the rapidly expanding discipline of consumer behaviour in hospitality and tourism. The Handbook offers a platform for dialogue across disciplinary and national boundaries and areas of study through its diverse coverage. It is divided into six parts: Part I offers an overview of consumer behaviour; Part II focuses on the service quality perspectives of consumer behaviour; Part III deliberates on customer satisfaction and consumer behaviour linkages; Part IV explores the re-patronage behaviour of consumers; Part V addresses the vital issues concerning online consumer behaviour; and Part VI elaborates upon other emerging paradigms of consumer behaviour. Although there is no dearth of empirical studies on different viewpoints of consumer behaviour, there is a scarcity of literature providing conceptual information. The present Handbook is organised to offer a comprehensive theoretical body of knowledge narrating consumer behaviour, especially for hospitality and tourism businesses and operations. It attempts to fill this research gap by offering a 'globalised' volume comprising chapters organised using both practical and academic approaches. This Handbook is essential reading for students, researchers and academics of Hospitality as well as those of Tourism, Marketing, International Business and Consumer Behaviour.

Progress in Tourism Marketing

Metin Kozak,Luisa Andreu
Progress in Tourism Marketing Book PDF

Author : Metin Kozak,Luisa Andreu
Publisher : Routledge
Page : 328 pages
File Size : 40,8 Mb
Release : 2007-06-07
Category : Business & Economics
ISBN : 9781136371479

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Progress in Tourism Marketing by Metin Kozak,Luisa Andreu Pdf

The aim of this book are two-fold: (1) to evaluate the current progress of theoretical approaches to tourism marketing and (2) to show the ways to further develop the concept of tourism marketing for application within tourist destinations and individual businesses and evaluate its potential impact on performance improvement. The structure is based upon the inclusion of an introduction and four main parts, namely IT marketing, destination competitiveness, image measurement, and consumer behaviour. There is a brief introduction for each part prior to the discussion of specific chapters just to make the readers familiar with their content. The editors believe that there is a need for information on how to better apply both traditional and contemporary marketing tools in order to be more competitive within the international arena. Metin Kozak serves as an Associate Professor of Marketing in the School of Tourism and Hotel Management, Mugla University, Turkey. Also, he is a visiting fellow in the Department of Marketing, University of Namur, Belgium. Following a successful career within the last five years (since the approval of PhD degree in 2000), Metin has received two awards to mark his achievements. In 2001, his PhD dissertation on benchmarking was nominated, by the EFQM- EU, among the best three PhD studies on TQM. In 2004, by a committee of the Turkish Tourism Investors’ Association, he was awarded the grand prize of the tourism researcher of the year 2003 in Turkey. He has published mainly in tourism journals and authored a book on Destination Benchmarking. His main research interests focus on consumer behavior, benchmarking, competitiveness, cross-cultural research, destination management and marketing, and European tourist markets. Luisa Andreu is Assistant Professor of Marketing in the Department of Marketing, University of Valencia, Spain. She obtained her Master's degree in Tourism from the International Centre for Tourism, Bournemouth University, UK, and a Ph.D. in Business Administration from the University of Valencia, Spain. She is a member of the Spanish Association of Scientifics in Tourism. She has published various articles in Annals of Tourism Research, Tourism Management, European Journal of Marketing, Journal of Travel and Tourism Marketing, among others. She has presented papers at several conferences organized by the European Marketing Academy, Academy of Marketing Science, CPTHL, and State of the Art: Tourism. She has also involved in numerous academic and industrial projects. Her research interests include consumer behavior and cross-cultural issues in service marketing.

Consumer Behavior in Tourism. A Mediation Analysis of Attitude

Giap Binh Nga
Consumer Behavior in Tourism A Mediation Analysis of Attitude Book PDF

Author : Giap Binh Nga
Publisher : GRIN Verlag
Page : 31 pages
File Size : 45,6 Mb
Release : 2019-06-25
Category : Travel
ISBN : 9783668965362

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Consumer Behavior in Tourism. A Mediation Analysis of Attitude by Giap Binh Nga Pdf

Essay from the year 2019 in the subject Tourism - Miscellaneous, grade: 1.5, Vietnam National University Hanoi, language: English, abstract: This paper reports on a study of consumer behavior in tourism. It surveyed approximately 550 tourists in the north of Vietnam to assess levels of consumer behavior including perception, attitude and behavior. Independent variables included region and the gender of tourists. Although there are no region and gender differences in consumer behavior, correlations and mediating relationships are found.

Tourism Behaviour

Roger March,Arch G. Woodside
Tourism Behaviour Book PDF

Author : Roger March,Arch G. Woodside
Publisher : Cabi
Page : 290 pages
File Size : 44,5 Mb
Release : 2009
Category : Business & Economics
ISBN : UCR:31210020435572

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Tourism Behaviour by Roger March,Arch G. Woodside Pdf

Consumers' planned behaviour is often very different to what is actually carried out. Consumer plans can relate to four behaviours: planned and done (deliberate strategies), planned and not done (unrealized strategies), unplanned and done (emergent strategies) and unplanned and not done (unused strategies). This book examines alternative theories and the empirical testing of how planning relates to doing. It considers tourist spending, length of stay, attractions, destinations, accommodation and activities and looks at how marketing strategies affect consumer plans.

Overtourism, Technology Solutions and Decimated Destinations

Azizul Hassan,Anukrati Sharma
Overtourism Technology Solutions and Decimated Destinations Book PDF

Author : Azizul Hassan,Anukrati Sharma
Publisher : Springer
Page : 0 pages
File Size : 40,7 Mb
Release : 2023-01-05
Category : Business & Economics
ISBN : 9811624763

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Overtourism, Technology Solutions and Decimated Destinations by Azizul Hassan,Anukrati Sharma Pdf

This book meticulously focuses on seeing technological solutions of overtourism on decimated destinations from a comprehensive viewpoint. Considering the present crisis situation, the global tourism industry is in need to formulate revised strategies to recover and to be more resilient. The book creates a platform to deliberate the measures needed to be taken to tackle the issue of this most recent crisis of COVID-19 on the lens of overtourism and technology application. The book adds some unique suggestions to direct a new outlook towards overtourism, technology solutions and decimated destinations. This book discusses the responsibilities of tourists towards decimated destinations as well as provides in-deep knowledge and debates about technological solutions to overtourism in decimated destinations.

Aspects of Tourist Behavior

Metin Kozak
Aspects of Tourist Behavior Book PDF

Author : Metin Kozak
Publisher : Cambridge Scholars Publishing
Page : 210 pages
File Size : 45,9 Mb
Release : 2013-07-26
Category : Business & Economics
ISBN : 9781443850919

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Aspects of Tourist Behavior by Metin Kozak Pdf

As in other fields of research, the behaviour of consumers has also received a great deal of attention in tourism research over the past few decades due to its growing importance in the efficient marketing and management of tourism operations. The rapid development of IT applications and the equally swift changes of needs and wants have influenced consumers in terms of the behaviour involved in searching for information and in decision-making processes. As such, this book encompasses a collection of chapters addressing various aspects of tourist behaviour, from need-recognition to post-consumption, supported through selected practical examples from a range of countries, such as Portugal, Italy, New Zealand, Jamaica, Taiwan, Malaysia, and South Africa, among others. The book, systematic in structure and thorough in content, is very useful for people who wish to improve and update their current knowledge of tourist behaviour, and also to those carrying out further research on this field.

Tourist Behaviour

Philip L. Pearce
Tourist Behaviour Book PDF

Author : Philip L. Pearce
Publisher : Edward Elgar Publishing
Page : 432 pages
File Size : 44,5 Mb
Release : 2019
Category : Business & Economics
ISBN : 9781786438577

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Tourist Behaviour by Philip L. Pearce Pdf

Comprehensive and accessible, this Companion offers a thorough investigation into both traditional and fresh topics in tourist behaviour and experience. Arranged chronologically, the chapters examine tourist experience from the very idea of a tourist visit to the aftermath of returning home.