Conversational Ai Dialogue Systems Conversational Agents And Chatbots

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Conversational AI

Michael McTear
Conversational AI Book PDF

Author : Michael McTear
Publisher : Morgan & Claypool Publishers
Page : 253 pages
File Size : 44,9 Mb
Release : 2020-10-30
Category : Computers
ISBN : 9781636390321

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Conversational AI by Michael McTear Pdf

This book provides a comprehensive introduction to Conversational AI. While the idea of interacting with a computer using voice or text goes back a long way, it is only in recent years that this idea has become a reality with the emergence of digital personal assistants, smart speakers, and chatbots. Advances in AI, particularly in deep learning, along with the availability of massive computing power and vast amounts of data, have led to a new generation of dialogue systems and conversational interfaces. Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. However, it is important to be aware of previous achievements in dialogue technology and to consider to what extent they might be relevant to current research and development. Three main approaches to the development of dialogue systems are reviewed: rule-based systems that are handcrafted using best practice guidelines; statistical data-driven systems based on machine learning; and neural dialogue systems based on end-to-end learning. Evaluating the performance and usability of dialogue systems has become an important topic in its own right, and a variety of evaluation metrics and frameworks are described. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue; data efficient dialogue model learning; using knowledge graphs; discourse and dialogue phenomena; hybrid approaches to dialogue systems development; dialogue with social robots and in the Internet of Things; and social and ethical issues.

Conversational AI for Natural Human-Centric Interaction

Svetlana Stoyanchev,Stefan Ultes,Haizhou Li
Conversational AI for Natural Human Centric Interaction Book PDF

Author : Svetlana Stoyanchev,Stefan Ultes,Haizhou Li
Publisher : Springer Nature
Page : 303 pages
File Size : 47,9 Mb
Release : 2022-10-31
Category : Technology & Engineering
ISBN : 9789811955389

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Conversational AI for Natural Human-Centric Interaction by Svetlana Stoyanchev,Stefan Ultes,Haizhou Li Pdf

This book includes peer-reviewed articles from the 12th International Workshop on Spoken Dialogue System Technology, IWSDS 2021, Singapore. Nowadays, dialogue systems or conversational agents have become one of the most important mechanisms for human-computer or human-robot interaction that has been widely adopted as new paradigm for many applications, companies, and final users. On the other hand, recent advances in natural language processing, understanding and generation, as well as a continuous increasing computational power and large number of resources and data, have brought important and consistent improvements to the capabilities of dialogue systems enabling users to have more productive and enjoyable interactions. However, on the threshold of a new decade, the current state of the art shows important areas where improvements are needed such as incorporation of ground-based knowledge, personality, emotions, and adaptability, as well as automatic mechanisms for objective, robust and fast evaluations, especially in the context of developing social and e-health applications. In this 12th edition of the International Workshop on Spoken Dialogue Systems (IWSDS), “Conversational AI for natural human-centric interaction“ compiles and presents a synopsis on current global research efforts to push forward the state of the art in dialogue technologies, including advances to the classical problems of dialogue management, language generation and understanding, personalisation and generation, spokena and multimodal interaction, dialogue evaluation, dialogue modelling and applications, as well as topics related to chatbots and conversational agent technologies.

Transforming Conversational AI

Michael Frederick McTear,Marina Ashurkina
Transforming Conversational AI Book PDF

Author : Michael Frederick McTear,Marina Ashurkina
Publisher : Apress
Page : 0 pages
File Size : 47,6 Mb
Release : 2024-03-03
Category : Business & Economics
ISBN : 9798868801099

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Transforming Conversational AI by Michael Frederick McTear,Marina Ashurkina Pdf

Acquire the knowledge needed to work effectively in conversational artificial intelligence (AI) and understand the opportunities and threats it can potentially bring. This book will help you navigate from the traditional world of dialogue systems that revolve around hard coded scripts, to the world of large language models, prompt engineering, conversational AI platforms, multi-modality, and ultimately autonomous agents. In this new world, decisions are made by a system that may forever remain a ‘black box’ for most of us. This book aims to eliminate unnecessary noise and describe the fundamental components of conversational AI. Past experiences will prove invaluable in constructing seamless hybrid systems. This book will provide the most recommended solutions, recognizing that it is not always necessary to blindly pursue new tools. Written in unprecedented and turbulent times for conversational interfaces you’ll see that despite previous waves of advancement in conversational technology, now conversational interfaces are gaining unparalleled popularity. Specifically, the release of ChatGPT in November 2022 by Open AI revolutionized the conversational paradigm and showed how easy and intuitive communication with a computer can be. Old professions are being disrupted, new professions are emerging, and even the most conservative corporations are changing their strategy and experimenting with large language models, allocating an unprecedented amount of budget to these projects. No one knows for sure the exact future of conversational AI, but everyone agrees that it’s here to stay. What You'll Learn See how large language models are constructed and used in conversational systems Review the risks and challenges of new technologies in conversational AI Examine techniques for prompt engineering Enable practitioners to keep abreast of recent developments in conversational AI Who This Book Is For Conversation designers, product owners, and product or project managers in conversational AI who wish to learn about new methods and challenges posed by the recent emergence in the public domain of ChatGPT. Data scientists, final year undergraduates and graduates of computer science

Neural Approaches to Conversational AI: Question Answering, Task-Oriented Dialogues and Social Chatbots

Jianfeng Gao,Michel Galley,Lihong Li
Neural Approaches to Conversational AI Question Answering Task Oriented Dialogues and Social Chatbots Book PDF

Author : Jianfeng Gao,Michel Galley,Lihong Li
Publisher : Foundations and Trends(r) in I
Page : 184 pages
File Size : 46,5 Mb
Release : 2019-02-21
Category : Computers
ISBN : 1680835521

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Neural Approaches to Conversational AI: Question Answering, Task-Oriented Dialogues and Social Chatbots by Jianfeng Gao,Michel Galley,Lihong Li Pdf

This monograph is the first survey of neural approaches to conversational AI that targets Natural Language Processing and Information Retrieval audiences. It provides a comprehensive survey of the neural approaches to conversational AI that have been developed in the last few years, covering QA, task-oriented and social bots with a unified view of optimal decision making.The authors draw connections between modern neural approaches and traditional approaches, allowing readers to better understand why and how the research has evolved and to shed light on how they can move forward. They also present state-of-the-art approaches to training dialogue agents using both supervised and reinforcement learning. Finally, the authors sketch out the landscape of conversational systems developed in the research community and released in industry, demonstrating via case studies the progress that has been made and the challenges that are still being faced.Neural Approaches to Conversational AI is a valuable resource for students, researchers, and software developers. It provides a unified view, as well as a detailed presentation of the important ideas and insights needed to understand and create modern dialogue agents that will be instrumental to making world knowledge and services accessible to millions of users in ways that seem natural and intuitive.

Conversational AI

Andrew Freed
Conversational AI Book PDF

Author : Andrew Freed
Publisher : Simon and Schuster
Page : 318 pages
File Size : 48,6 Mb
Release : 2021-11-02
Category : Computers
ISBN : 9781638351009

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Conversational AI by Andrew Freed Pdf

"A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities." - Maxim Volgin, KLM Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants

Conversational Artificial Intelligence

Romil Rawat,Rajesh Kumar Chakrawarti,Sanjaya Kumar Sarangi,Anand Rajavat,Mary Sowjanya Alamanda,Kotagiri Srividya,K. Sakthidasan Sankaran
Conversational Artificial Intelligence Book PDF

Author : Romil Rawat,Rajesh Kumar Chakrawarti,Sanjaya Kumar Sarangi,Anand Rajavat,Mary Sowjanya Alamanda,Kotagiri Srividya,K. Sakthidasan Sankaran
Publisher : John Wiley & Sons
Page : 804 pages
File Size : 55,8 Mb
Release : 2024-01-30
Category : Computers
ISBN : 9781394200788

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Conversational Artificial Intelligence by Romil Rawat,Rajesh Kumar Chakrawarti,Sanjaya Kumar Sarangi,Anand Rajavat,Mary Sowjanya Alamanda,Kotagiri Srividya,K. Sakthidasan Sankaran Pdf

This book reviews present state-of-the-art research related to the security of cloud computing including developments in conversational AI applications. It is particularly suited for those that bridge the academic world and industry, allowing readers to understand the security concerns in advanced security solutions for conversational AI in the cloud platform domain by reviewing present and evolving security solutions, their limitations, and future research directions. Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots’ increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.

Conversational Agents and Natural Language Interaction: Techniques and Effective Practices

Perez-Marin, Diana,Pascual-Nieto, Ismael
Conversational Agents and Natural Language Interaction Techniques and Effective Practices Book PDF

Author : Perez-Marin, Diana,Pascual-Nieto, Ismael
Publisher : IGI Global
Page : 476 pages
File Size : 50,9 Mb
Release : 2011-06-30
Category : Computers
ISBN : 9781609606183

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Conversational Agents and Natural Language Interaction: Techniques and Effective Practices by Perez-Marin, Diana,Pascual-Nieto, Ismael Pdf

"This book is a reference guide for researchers entering the promising field of conversational agents, providing an introduction to fundamental concepts in the field, collecting experiences of researchers working on conversational agents, and reviewing techniques for the design and application of conversational agents"--

The Conversational Interface

Michael McTear,Zoraida Callejas,David Griol
The Conversational Interface Book PDF

Author : Michael McTear,Zoraida Callejas,David Griol
Publisher : Springer
Page : 422 pages
File Size : 50,7 Mb
Release : 2016-05-19
Category : Technology & Engineering
ISBN : 9783319329673

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The Conversational Interface by Michael McTear,Zoraida Callejas,David Griol Pdf

This book provides a comprehensive introduction to the conversational interface, which is becoming the main mode of interaction with virtual personal assistants, smart devices, various types of wearable, and social robots. The book consists of four parts. Part I presents the background to conversational interfaces, examining past and present work on spoken language interaction with computers. Part II covers the various technologies that are required to build a conversational interface along with practical chapters and exercises using open source tools. Part III looks at interactions with smart devices, wearables, and robots, and discusses the role of emotion and personality in the conversational interface. Part IV examines methods for evaluating conversational interfaces and discusses future directions.

Conversational Dialogue Systems for the Next Decade

Luis Fernando D'Haro,Zoraida Callejas,Satoshi Nakamura
Conversational Dialogue Systems for the Next Decade Book PDF

Author : Luis Fernando D'Haro,Zoraida Callejas,Satoshi Nakamura
Publisher : Springer Nature
Page : 405 pages
File Size : 45,8 Mb
Release : 2020-10-24
Category : Technology & Engineering
ISBN : 9789811583957

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Conversational Dialogue Systems for the Next Decade by Luis Fernando D'Haro,Zoraida Callejas,Satoshi Nakamura Pdf

This book compiles and presents a synopsis on current global research efforts to push forward the state of the art in dialogue technologies, including advances to the classical problems of dialogue management, language generation, question answering, human–robot interaction, chatbots design and evaluation, as well as topics related to the human nature of the conversational phenomena such as humour, social context, specific applications for e-health, understanding, and awareness

Spoken Dialogue Technology

Michael F. McTear
Spoken Dialogue Technology Book PDF

Author : Michael F. McTear
Publisher : Springer Science & Business Media
Page : 431 pages
File Size : 54,9 Mb
Release : 2011-06-27
Category : Computers
ISBN : 9780857294142

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Spoken Dialogue Technology by Michael F. McTear Pdf

Spoken Dialogue Technology provides extensive coverage of spoken dialogue systems, ranging from the theoretical underpinnings of the study of dialogue through to a detailed look at a number of well-established methods and tools for developing spoken dialogue systems. The book enables students and practitioners to design and test dialogue systems using several available development environments and languages, including the CSLU toolkit, VoiceXML, SALT, and XHTML+ voice. This practical orientation is usually available otherwise only in reference manuals supplied with software development kits. The latest research in spoken dialogue systems is presented along with extensive coverage of the most relevant theoretical issues and a critical evaluation of current research prototypes. A dedicated web site containing supplementary materials, code, links to resources will enable readers to develop and test their own systems (). Previously such materials have been difficult to track down, available only on a range of disparate web sites and this web site provides a unique and useful reference source which will prove invaluable.

Artificial Companion for Second Language Conversation

Sviatlana Höhn
Artificial Companion for Second Language Conversation Book PDF

Author : Sviatlana Höhn
Publisher : Springer
Page : 346 pages
File Size : 43,5 Mb
Release : 2019-06-21
Category : Computers
ISBN : 9783030155049

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Artificial Companion for Second Language Conversation by Sviatlana Höhn Pdf

The research described in this book shows that conversation analysis can effectively model dialogue. Specifically, this work shows that the multidisciplinary field of communicative ICALL may greatly benefit from including Conversation Analysis. As a consequence, this research makes several contributions to the related research disciplines, such as conversation analysis, second-language acquisition, computer-mediated communication, artificial intelligence, and dialogue systems. The book will be of value for researchers and engineers in the areas of computational linguistics, intelligent assistants, and conversational interfaces.

Conversational AI

Michael McTear
Conversational AI Book PDF

Author : Michael McTear
Publisher : Springer Nature
Page : 234 pages
File Size : 46,6 Mb
Release : 2022-05-31
Category : Computers
ISBN : 9783031021763

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Conversational AI by Michael McTear Pdf

This book provides a comprehensive introduction to Conversational AI. While the idea of interacting with a computer using voice or text goes back a long way, it is only in recent years that this idea has become a reality with the emergence of digital personal assistants, smart speakers, and chatbots. Advances in AI, particularly in deep learning, along with the availability of massive computing power and vast amounts of data, have led to a new generation of dialogue systems and conversational interfaces. Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. However, it is important to be aware of previous achievements in dialogue technology and to consider to what extent they might be relevant to current research and development. Three main approaches to the development of dialogue systems are reviewed: rule-based systems that are handcrafted using best practice guidelines; statistical data-driven systems based on machine learning; and neural dialogue systems based on end-to-end learning. Evaluating the performance and usability of dialogue systems has become an important topic in its own right, and a variety of evaluation metrics and frameworks are described. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue; data efficient dialogue model learning; using knowledge graphs; discourse and dialogue phenomena; hybrid approaches to dialogue systems development; dialogue with social robots and in the Internet of Things; and social and ethical issues.

Conversational AI

Andrew Freed
Conversational AI Book PDF

Author : Andrew Freed
Publisher : Simon and Schuster
Page : 318 pages
File Size : 49,6 Mb
Release : 2021-10-12
Category : Computers
ISBN : 9781617298837

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Conversational AI by Andrew Freed Pdf

Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants

Machine Conversations

Yorick Wilks
Machine Conversations Book PDF

Author : Yorick Wilks
Publisher : Springer Science & Business Media
Page : 225 pages
File Size : 46,6 Mb
Release : 2013-03-09
Category : Computers
ISBN : 9781475756876

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Machine Conversations by Yorick Wilks Pdf

Machine Conversationsis a collection of some of the best research available in the practical arts of machine conversation. The book describes various attempts to create practical and flexible machine conversation - ways of talking to computers in an unrestricted version of English or some other language. While this book employs and advances the theory of dialogue and its linguistic underpinnings, the emphasis is on practice, both in university research laboratories and in company research and development. Since the focus is on the task and on the performance, this book provides some of the first-rate work taking place in industry, quite apart from the academic tradition. It also reveals striking and relevant facts about the tone of machine conversations and closely evaluates what users require. Machine Conversations is an excellent reference for researchers interested in computational linguistics, cognitive science, natural language processing, artificial intelligence, human computer interfaces and machine learning.

Chatbot Research and Design

Asbjørn Følstad,Theo Araujo,Symeon Papadopoulos,Effie Lai-Chong Law,Ole-Christoffer Granmo,Ewa Luger,Petter Bae Brandtzaeg
Chatbot Research and Design Book PDF

Author : Asbjørn Følstad,Theo Araujo,Symeon Papadopoulos,Effie Lai-Chong Law,Ole-Christoffer Granmo,Ewa Luger,Petter Bae Brandtzaeg
Publisher : Springer Nature
Page : 279 pages
File Size : 55,8 Mb
Release : 2020-01-18
Category : Computers
ISBN : 9783030395407

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Chatbot Research and Design by Asbjørn Følstad,Theo Araujo,Symeon Papadopoulos,Effie Lai-Chong Law,Ole-Christoffer Granmo,Ewa Luger,Petter Bae Brandtzaeg Pdf

This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.