Customer Karma

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Customer Karma

Arjun Sen
Customer Karma Book PDF

Author : Arjun Sen
Publisher : iUniverse
Page : 208 pages
File Size : 40,6 Mb
Release : 2016-09-23
Category : Business & Economics
ISBN : 9781532005237

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Customer Karma by Arjun Sen Pdf

In Arjun Sen's most recent book, Customer Karma, "Why stop at a one-night stand when you can have a lifetime relationship with your customer", he uncovers the blind spots of many well intentioned companies in the customer dating game. Arjun draws upon his broad experience in marketing, branding, and customer relationships to offer impactful customer-centered insights for business professionals of all levels. Arjun successfully piques your curiosity and keeps you coming back for more with his first-hand industry stories that demonstrate the power of genuinely connecting with clients. This book has something in it for anyone who intends to attract and keep customers, or someone who wants to build meaningful customer relationships. Arjun playfully crosses the boundary of polite business correctness to reveal the biggest vulnerability of businesses; not knowing on a personal level anything about customers they are pursuing or specifically what makes them tick. He akins businesses to a dater and parallels the process of courting a date and should be a similar process to courting a customer. He brings tremendous value in his explanations of how to connect with customers in a way that requires awareness and authenticity. Arjun excels in his ability to shift his perspective, and reframe situations, so that the reader can see things as both the business and the customer. His first-hand experiences are relatable and applicable to seemingly every business. Arjun cleverly examines plausible and real-life business scenarios, through the lens of karma, which he defines as outcomes based on one's own efforts and actions. The reader is left with a deeper understanding of what works to cultivate lifelong customer relationships, using dating relationships as the litmus test for authenticity and sincerity. Customer Karma, is a must-read for any business that wants to attract, effectively serve and retain life-long customers. Good karma is cultivated by heart-felt good action. When companies genuinely invest in their customers, they are rewarded with good karma of customer loyalty the abundant returns. This formula works with every relationship and in every area of your life. But knowing the formula is not good enough as Arjun emphasizes that Customer Karma is about action, not words. Businesses build good "Customer Karma" only when they actually put their customers first in all their actions.

Reimagining Customer Service in Healthcare

Jennifer L. FitzPatrick, MSW, CSP
Reimagining Customer Service in Healthcare Book PDF

Author : Jennifer L. FitzPatrick, MSW, CSP
Publisher : Post Hill Press
Page : 172 pages
File Size : 48,7 Mb
Release : 2023-02-28
Category : Business & Economics
ISBN : 9781637586839

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Reimagining Customer Service in Healthcare by Jennifer L. FitzPatrick, MSW, CSP Pdf

Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.

Boundary Spanning Elements and the Marketing Function in Organizations

Sunil Sahadev,Keyoor Purani,Neeru Malhotra
Boundary Spanning Elements and the Marketing Function in Organizations Book PDF

Author : Sunil Sahadev,Keyoor Purani,Neeru Malhotra
Publisher : Springer
Page : 174 pages
File Size : 54,8 Mb
Release : 2015-02-25
Category : Business & Economics
ISBN : 9783319134406

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Boundary Spanning Elements and the Marketing Function in Organizations by Sunil Sahadev,Keyoor Purani,Neeru Malhotra Pdf

This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.

T-Byte Digital Customer Experience

V Gupta
T Byte Digital Customer Experience Book PDF

Author : V Gupta
Publisher : EGBG Services LLC
Page : 137 pages
File Size : 47,5 Mb
Release : 2019-10-31
Category : Art
ISBN : 8210379456XXX

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T-Byte Digital Customer Experience by V Gupta Pdf

This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.

Customers

John Leslie
Customers Book PDF

Author : John Leslie
Publisher : AuthorHouse
Page : 304 pages
File Size : 51,8 Mb
Release : 2018-12-28
Category : Humor
ISBN : 9781546272274

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Customers by John Leslie Pdf

This book is a reflection on some short, true encounter with the author.

Escalation in Decision-Making

Ms Julia Hodgson,Professor Helga Drummond
Escalation in Decision Making Book PDF

Author : Ms Julia Hodgson,Professor Helga Drummond
Publisher : Gower Publishing, Ltd.
Page : 184 pages
File Size : 52,8 Mb
Release : 2012-08-28
Category : Business & Economics
ISBN : 9781409460008

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Escalation in Decision-Making by Ms Julia Hodgson,Professor Helga Drummond Pdf

When a venture seems to be faltering, do you persist and hope that things will get better or do you cut your losses? This may be one of the most important decisions business or project owners may ever have to make. Persistence involves the risk of throwing good money (or resources) after bad, but owners may feel they have too much invested to quit now. Escalation in Decision-Making reveals why social scientists believe that owners may not respond rationally to such predicaments. Instead of exiting when the odds are clearly stacked against them, they re-invest and end up compounding their losses – a phenomenon known as escalation of commitment. The authors, Helga Drummond and Julia Hodgson, also introduce the concept of entrapment, a variation whereby decision-makers passively drift towards insolvency as the cost of changing direction becomes too high. So: · what drives escalation? · why do some owners quit whilst others persist until the bailiffs arrive? · what can we learn from owners' mistakes? · what makes newcomers believe they can succeed where others are conspicuously failing? These questions of behavioural economics are answered using a narrative that analyses decisions made by market traders facing economic extinction. Many highly successful entrepreneurs started their careers in markets - it was once an almost guaranteed route to prosperity - now market traders are struggling to survive. Although the market traders featured are small entrepreneurs, the ubiquitous phenomenon of escalation at the heart of these stories is widely relevant to practitioners such as project managers in large organizations and to those responsible for managing risk in many situations. Rich in case studies involving real business decisions and dilemmas, Escalation in Decision-Making provides an accessible introduction to the application of theory against a background of growing interest in behavioural economics, now being researched and taught in universities and increasingly attracting the attention of business practitioners.

Escalation in Decision-Making

Helga Drummond,Julia Hodgson
Escalation in Decision Making Book PDF

Author : Helga Drummond,Julia Hodgson
Publisher : CRC Press
Page : 215 pages
File Size : 49,6 Mb
Release : 2016-05-13
Category : Business & Economics
ISBN : 9781317141693

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Escalation in Decision-Making by Helga Drummond,Julia Hodgson Pdf

When a venture seems to be faltering, do you persist and hope that things will get better or do you cut your losses? This may be one of the most important decisions business or project owners may ever have to make. Persistence involves the risk of throwing good money (or resources) after bad, but owners may feel they have too much invested to quit now. Escalation in Decision-Making reveals why social scientists believe that owners may not respond rationally to such predicaments. Instead of exiting when the odds are clearly stacked against them, they re-invest and end up compounding their losses - a phenomenon known as escalation of commitment. The authors, Helga Drummond and Julia Hodgson, also introduce the concept of entrapment, a variation whereby decision-makers passively drift towards insolvency as the cost of changing direction becomes too high. So: · what drives escalation? · why do some owners quit whilst others persist until the bailiffs arrive? · what can we learn from owners' mistakes? · what makes newcomers believe they can succeed where others are conspicuously failing? These questions of behavioural economics are answered using a narrative that analyses decisions made by market traders facing economic extinction. Many highly successful entrepreneurs started their careers in markets - it was once an almost guaranteed route to prosperity - now market traders are struggling to survive. Although the market traders featured are small entrepreneurs, the ubiquitous phenomenon of escalation at the heart of these stories is widely relevant to practitioners such as project managers in large organizations and to those responsible for managing risk in many situations. Rich in case studies involving real business decisions and dilemmas, Escalation in Decision-Making provides an accessible introduction to the application of theory against a background of growing interest in behavioural economics, now being researched and taught in univ

Fintech Explained

Michael R. King
Fintech Explained Book PDF

Author : Michael R. King
Publisher : University of Toronto Press
Page : 339 pages
File Size : 45,8 Mb
Release : 2023-10-02
Category : Business & Economics
ISBN : 9781487544102

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Fintech Explained by Michael R. King Pdf

Fintech Explained provides a rigorous, accessible introduction to the landscape of fintech. Michael R. King explains the customer focus, innovation strategy, business model, and valuation of leading fintechs in cryptocurrencies and decentralized finance (DeFi), crowdfunding and online lending, robo-advice and digital wealth management, payments and insurtech, digital banking, and bigtech. The book profiles the successes and failures of over thirty high-profile fintechs, combining insights from founders, early-stage investors, financial incumbents, and other stakeholders in this dynamic ecosystem. Combining clear descriptions and case studies with the latest findings from academic research, Fintech Explained provides a complete course for educating undergraduate and graduate students, executives, and interested professionals.

Fintech Business Models

Matthias Fischer
Fintech Business Models Book PDF

Author : Matthias Fischer
Publisher : Walter de Gruyter GmbH & Co KG
Page : 332 pages
File Size : 52,8 Mb
Release : 2021-02-08
Category : Business & Economics
ISBN : 9783110704938

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Fintech Business Models by Matthias Fischer Pdf

This book on fintechs shows an international comparison on a global level. It is the first book where 10 years of financing rounds for fintechs have been analyzed for 10 different fintech segments. It is the first book to show the Canvas business model for fintechs. Professionals and students get a global understanding of fintechs. The case examples in the book cover Europe, the U.S. and China. Teaser of the OPEN vhb course "Principles of Fintech Business Models": https://www.youtube.com/watch?v=UN38YmzzvXQ

The 10 Golden Rules of Customer Service

Todd Duncan,Deb Duncan
The 10 Golden Rules of Customer Service Book PDF

Author : Todd Duncan,Deb Duncan
Publisher : Sourcebooks, Inc.
Page : 47 pages
File Size : 48,5 Mb
Release : 2019-04-01
Category : Business & Economics
ISBN : 9781728209258

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The 10 Golden Rules of Customer Service by Todd Duncan,Deb Duncan Pdf

The customer service book that will help you blitz the competition and win life-long customers! The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a one-of-a-kind customer experience. Perfect for readers of Be Our Guest, The Service Culture, and Raving Fans! "The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!"—Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

Karma's A Bitch

Shannon Esposito
Karma s A Bitch Book PDF

Author : Shannon Esposito
Publisher : misterio press
Page : 216 pages
File Size : 41,8 Mb
Release : 2013-12-10
Category : Fiction
ISBN : 8210379456XXX

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Karma's A Bitch by Shannon Esposito Pdf

Darwin Winters, reluctant pet psychic, is determined to leave her family’s paranormal past behind and lead a normal life. So she strikes out on her own and opens up a new pet boutique in St. Pete, Florida. When a local homeless man she befriends is found dead, and the police assume it’s a suicide, Darwin has no choice but to use her gift to help collar the killer. She adopts his grieving mastiff, Karma—and with the dog’s help—tries to piece together the events of that fatal night. Accepting the visions is one thing, but can she solve the mystery without revealing her powers to the jaded, yet drool-worthy, detective in charge of the case? Or will the killer put an end to her psychic sleuthing and bury the truth for good?

Customer Service for Hospitality and Tourism

Simon Hudson,Louise Hudson
Customer Service for Hospitality and Tourism Book PDF

Author : Simon Hudson,Louise Hudson
Publisher : Goodfellow Publishers Ltd
Page : 306 pages
File Size : 48,9 Mb
Release : 2012-11-02
Category : Business & Economics
ISBN : 9781908999344

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Customer Service for Hospitality and Tourism by Simon Hudson,Louise Hudson Pdf

Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.

Mapping Experiences

Jim Kalbach
Mapping Experiences Book PDF

Author : Jim Kalbach
Publisher : "O'Reilly Media, Inc."
Page : 381 pages
File Size : 40,9 Mb
Release : 2016-04-25
Category : Business & Economics
ISBN : 9781491923504

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Mapping Experiences by Jim Kalbach Pdf

If you want to create products and services that provide real value, you should first identify touchpoints--areas where business and customer needs intersect. This practical book shows you how. Using various mapping techniques from UX design, you'll learn how to turn customer observations into actionable insight for product design. Author Jim Kalbach, Principal UX Designer with Citrix, introduces you to the principles behind alignment diagrams--a class of deliverable also known as experience mapping--using several examples. You'll learn how to visually map your existing customer experience, based on user research, and demonstrate how and where customer perspectives intersect with business goals. Using alignment diagrams, you'll not only be able to orchestrate business-customer touchpoints, but also gain stakeholder support for a product or service that provides value to both your business and your customers. This book is ideal for product managers, marketers, customer experience professionals, and designers.

The Humachine

Nada R. Sanders,John D. Wood
The Humachine Book PDF

Author : Nada R. Sanders,John D. Wood
Publisher : Taylor & Francis
Page : 319 pages
File Size : 55,9 Mb
Release : 2024-03-11
Category : Business & Economics
ISBN : 9781003850519

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The Humachine by Nada R. Sanders,John D. Wood Pdf

Updated for a post-Covid world, the second edition of this groundbreaking book explains why becoming a Humachine enterprise is the only way forward for a company to maintain a competitive advantage in the age of artificial intelligence (AI). The first edition of The Humachine offered a foundation for a new form of enterprise, integrating AI technology and human resources to optimize the unique advantages possessed by each. Now, in the face of the ‘Great Resignation’ and ‘botsourcing’—where an activity previously done by humans is replaced by technology—thought leaders Sanders and Wood present a more positive and promising scenario, where an enterprise recognizes human resources as an asset class that possesses skills that cannot be replaced by automation. Enlightened business leaders will look to create synergy between technology and people, enabling the organization to maximize its capabilities by elevating the basis of decision making with closer-to-perfect information and rationality. This book provides a roadmap for how to do this and achieve collective intelligence at the enterprise level: superintelligence. More specifically, it answers these questions, and more. Why must an enterprise achieve superintelligence as a competitive advantage in the age of AI? How can any organization achieve superintelligence by following the 4-I model? What is the step-by-step process an enterprise should follow in becoming a Humachine? What strategies can be used by enterprise leaders to ‘futureproof’ the Humachine against uncertainty? All business leaders, executives, and managers at companies wanting to use AI and technology to survive and thrive in this new age, and students of analytics and decision-making, will value this thought-provoking and practical book, rich with case studies.

If You're So Smart, Why Aren't You Happy?

Raj Raghunathan
If You re So Smart Why Aren t You Happy Book PDF

Author : Raj Raghunathan
Publisher : Penguin
Page : 352 pages
File Size : 46,9 Mb
Release : 2016-04-26
Category : Business & Economics
ISBN : 9781101980743

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If You're So Smart, Why Aren't You Happy? by Raj Raghunathan Pdf

The first book by the creator of COURSERA®'s most popular online course in 2015, "A Life of Happiness and Fulfillment" Could the same traits that drive your career success also be keeping you from being happier? Fifteen years after getting his MBA, Raj Raghunathan spent some time with his old classmates. He noticed that though they’d all done well, there didn’t appear to be much correlation between their academic success and career success. What Raj found even more curious was the even smaller correlation between career success and what he calls life success. The greater the career success, the more unhappy, out of shape, harried and distracted his friends were. If intelligence helps with decision-making, smart people should naturally make better life choices. So why are so many of the smartest, brightest, most successful people profoundly unhappy? Raj set out to find an answer to this problem, and extensively researched happiness not just of students and business people, but also stay-at-home-parents, lawyers, and artists, among others. If You’re So Smart, Why Aren’t You Happy? takes readers on a fun and meaningful tour of the best research available on how some of the very determinants of success may also come to deflate happiness. Raghunathan explores the seven most common inclinations that successful people need to overcome, and the seven habits they should adopt instead. Among his surprising findings... ·The correlation between wealth and happiness is much smaller than you'd expect it to be ·Generosity is not only a key to happiness, but a determining factor of long term success ·Appreciating uncertainty, rather than seeking full control of outcomes, is necessary for happiness If You’re So Smart, Why Aren’t You Happy? will give you a powerful new perspective on your work, personal goals and relationships, whether you’re already successful or just starting out.