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Author : National Association of Home Builders (U.S.)
Publisher : Home Builder Press
Page : 64 pages
File Size : 55,9 Mb
Release : 1988-01-01
Category : Technology & Engineering
ISBN : 0867183012
Author : Carol Smith
Publisher : Unknown
Page : 0 pages
File Size : 41,8 Mb
Release : 2003
Category : Construction industry
ISBN : 0867185627
"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Author : Jack B. ReVelle,Derek N. Margetts
Publisher : CRC Press
Page : 224 pages
File Size : 47,9 Mb
Release : 2009-12-16
Category : Technology & Engineering
ISBN : 1420055089
Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experience working with builders and trade contractors. Including figures and graphs to enhance the text, this book contains simple language, using residential construction industry terminology to improve understanding of continuous improvement concepts and practices. No previous math background is required, making it suitable for all levels.
Author : Carol A. Singer
Publisher : Unknown
Page : 38 pages
File Size : 47,9 Mb
Release : 1994
Category : Customer services
ISBN : MINN:31951D01062981B
Author : Anonim
Publisher : Unknown
Page : 332 pages
File Size : 52,8 Mb
Release : 1995
Category : Building
ISBN : PSU:000023715820
Author : United States. Congress. House. Committee on Financial Services. Subcommittee on Oversight and Investigations
Publisher : Unknown
Page : 466 pages
File Size : 48,5 Mb
Release : 2009
Category : Law
ISBN : PSU:000065527122
Author : Frederick H. Abernathy
Publisher : Lexington Books
Page : 130 pages
File Size : 42,7 Mb
Release : 2012
Category : Business & Economics
ISBN : 9780739172896
Bigger Isn't Necessarily Better examines the performance and operation of the US homebuilding sector based on a detailed survey of large home builders conducted by the authors in the period of the great building boom of the 2000s. In contrast to the many books that have focused on the financial side of the housing sector prior to the Great Recession, the book examines the operational side of the industry and what did, and, more importantly, what did not, happen during the period of unprecedented growth. Despite the rise of very large, national homebuilders during the boom years from 1999 to 2005 and the consolidation of the industry that accompanied it, the authors find that major homebuilders often did not adopt innovations in areas ranging from information technology, supply chain practices, and work site management, nor improve their operational performance. Given this, the book discusses what homebuilders can learn from other industries as they face a challenging future.
Author : Douglas Houck
Publisher : HPN Books
Page : 209 pages
File Size : 53,8 Mb
Release : 2011
Category : Business & Economics
ISBN : 9781935377337
Author : Anonim
Publisher : Unknown
Page : 788 pages
File Size : 45,9 Mb
Release : 2004
Category : Trademarks
ISBN : PSU:000066194453
Author : Jacob Wood,Olivier Habimana
Publisher : Springer Nature
Page : 319 pages
File Size : 41,8 Mb
Release : 2020-05-27
Category : Business & Economics
ISBN : 9789811545108
This book is a useful resource for government policy analysts, academics, students of higher education and business practitioners interested in African economies and the key economic issues these economies are facing in 2020. In the face of weak governance and growth globally, there is still a window of opportunity for countries in Africa to build on not only their traditional industrial capabilities, but also pave the way for positive developments in international trade and in the way governments tackle poverty and inequality. By focusing on four areas: (1) agriculture and livestock, (2) consumption, poverty and inequality, (3) financial services, employment and corporate governance, and (4) economic integration, international trade and foreign direct investment (FDI), this book presents a series of empirical studies that examine important contemporary economic issues facing Africa. The book incorporates a range of methodological approaches, with some chapters providing case study analyses while others embrace more traditional forms of econometric testing.
Author : Shirleen Von Hoffmann
Publisher : AuthorHouse
Page : 210 pages
File Size : 54,7 Mb
Release : 2010-04
Category : Business & Economics
ISBN : 9781449079291
Top Producer Secrets for New Home Sales Professionals is a must have for New Home Sales Agents, Builders and Managers. With such a challenging Real Estate Market, this wonderful book arrives just in time! Whether you are a New Home Sales Agent, a Manager or a Builder you will find everything you need to be successful in this book. Shirleen Von Hoffmann is one of the best New Home Sales Coaches in the Nation and she knows what it takes to be a Top Producer, she has always been one and has closed over a billion dollars in New Homes! She addresses all the steps Sales Agents must do to be successful in any market. If Sales Agents follow her easy, step by step advice, they will be sought out by Builders because what she teaches is one of kind, new thought Sales Techniques, when it comes to New Home Sales.
Author : Brian Persaud,Randy Ramadhin
Publisher : John Wiley & Sons
Page : 306 pages
File Size : 45,9 Mb
Release : 2011-11-08
Category : Business & Economics
ISBN : 9781118043851
A lot of information has been published for those who wish to buy acondo as a principal residence, but not for investors who want toexpand into the condominium market. Investing in condominiums isnot about being caught up in the mass hysteria of lining up to buya pre-construction unit in a "hot neighbourhood" and hopefullyflipping it at a profit when it's built. On the contrary, investingin condos can be a very good way to generate solid returns whendone according to the proven strategies outlined in the book. Investing in Condominiums will show readers the ins andouts of profitable condo investing by sticking to investingfundamentals, carrying out proper due diligence, and having an exitplan. Pre-construction condominiums, especially in Toronto andVancouver are sought-after by both Canadian and internationalinvestors. The stable economy, low-interest rate environment, andappreciating values are a recipe for investor success. Investingin Condominiums gives Canadian investors the nuts and bolts ofundertaking such an investment based on real-life examples andexpert knowledge. By reading this book, the investor can proceedwith full confidence knowing that they are asking the rightquestions, doing the math, and assembling the right team of expertsthat will help them realize their investment goals.
Author : Christopher Dorris
Publisher : iUniverse
Page : 106 pages
File Size : 54,6 Mb
Release : 2005-07
Category : House buying
ISBN : 9780595363513
Dealing With Builders is a comprehensive how-to manual for both novice and seasoned buyers of homes. The book walks a prospective purchaser, step by step, through the myriad stages, financial arrangements, and documents with which he or she will have to develop a comprehensive familiarity in order to shepherd the process of building a new home or buying an existing one to a successful conclusion. It also introduces the reader to the various professionals - including foremen, supervisors, salespersons, lenders, and others - whose interactions with a buyer and with each other must be carefully synchronized. It explains the argot of the construction industry term by term, and it includes worksheets, checklists, charts, and a litany of do's and don't's that if faithfully applied will transform a new home purchaser into a skilled negotiator.
Author : Anonim
Publisher : Unknown
Page : 20 pages
File Size : 50,9 Mb
Release : 2000
Category : Architecture and energy conservation
ISBN : UCSD:31822028959922
Author : William J. Nowell
Publisher : Builderbooks
Page : 0 pages
File Size : 55,5 Mb
Release : 2009
Category : Business & Economics
ISBN : 0867186437
With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.