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Dealing with an International Clientele by Meri Meredith Pdf
Designed for information professionals, this book sets out how to provide an effective library service to patrons from different countries and ethnic backgrounds, and covers communications with patrons whose mother tongue is not English, as well as the differences in cultural etiquette.
Managing Global Customers by George S. Yip,Audrey J.M. Bink Pdf
Highlighting the rewards of taking a step beyond global account management to create a Global Customer Management approach integrating all aspects of the relationship between supplier and customer, this book guides international companies in using their relationships with global customers to their full potential.
Successful Global Account Management by Kevin Wilson,Nick Speare,Samuel J. Reese Pdf
Based on a major global research study into Global Account Management (GAM), Successful Global Account Managment shows companies how to adopt a radically different approach to dealing with their key accounts to operate as truly global suppliers.
Managing Customer Relationships Using Customer Care Techniques by Anna Brzozowska,Stanisław Brzeziński,Arnold Pabian,Barbara Pabian Pdf
In today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise offers a comprehensive analysis of this crucial business aspect, focusing on how companies can effectively manage their customer relationships in the context of global expansion. This book stands out with its unique approach to CRM, blending theory with practice and providing readers with a deep understanding of how CRM influences the strategies of international enterprises. The book is divided into four main parts, each focusing on a different aspect of customer relationship management. The first part focuses on creating strategies in the context of customer relationships in international enterprises, the second part discusses the essence of the CRM concept in companies, the third part delves into the strategy of a global enterprise from the customer relationship perspective, and the fourth part centers on the evaluation and optimization of customer care strategy in modern business. Key Features: • In-depth analysis of the CRM concept in the context of international business. • Discussion on the evolution of the CRM idea over the years. • Introduction to integrated customer relationship management systems in global enterprises. • Analysis of the impact of social media on CRM. • Practical insights on measuring the effectiveness of customer care activities. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise is a must-read for managers, business consultants, business students, and anyone wanting to understand how to effectively manage customer relationships in an international business environment.
The Silent Language of Leaders by Carol Kinsey Goman, Ph.D. Pdf
A guide for using body language to lead more effectively Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting, or stand at the podium at a speaking engagement. In The Silent Language of Leaders, Goman explains that personal space, physical gestures, posture, facial expressions, and eye contact communicate louder than words and, thus, can be used strategically to help leaders manage, motivate, lead global teams, and communicate clearly in the digital age. Draws on compelling psychological and neuroscience research to show leaders how to adjust their body language for maximum effect. Stands out as the only book to address specifically how leaders can use body language to increase their effectiveness Goman, a respected management coach, is widely considered as the expert in body language issues in the workplace The Silent Language of Leaders will show readers how to take advantage of the most underused skills in the leadership toolkit—nonverbal skills—to improve their credibility and stay ahead of the curve.
James R. Silkenat,Jeffrey M. Aresty,Jacqueline Klosek
Author : James R. Silkenat,Jeffrey M. Aresty,Jacqueline Klosek Publisher : American Bar Association Page : 1156 pages File Size : 54,5 Mb Release : 2009 Category : Business & Economics ISBN : 1604423692
The ABA Guide to International Business Negotiations by James R. Silkenat,Jeffrey M. Aresty,Jacqueline Klosek Pdf
This book provides fundamental strategies every lawyer should know before going into e-commerce based international negotiations, including: -How to build trust in negotiations while using internet communications technologies -Negotiating with governments -Cultural background and overviews of legal systems for specific countries -Substantive laws/regulations which impact negotiations -Special comments on use of internet technology in negotiations -Negotiating across cultures in the digital age -Current issues in negotiating business agreements online -Online alternative dispute resolution
Ib Social and Cultural Anthropology by Pamela S. Haley Pdf
IB Social and Cultural Anthropology: A Study and Test Preparation Guide thoroughly prepares International Baccalaureate Social and Cultural Anthropology students for the IB Social and Cultural Anthropology Internal and External Examinations. This book will be helpful for both Standard and Higher Level IB students, although the Higher Level Internal Assessment is not addressed.
Managing Information Technology Resources in Organizations in the Next Millennium by Information Resources Management Association. International Conference Pdf
Managing Information Technology Resources in Organizations in the Next Millennium contains more than 200 unique perspectives on numerous timely issues of managing information technology in organizations around the world. This book, featuring the latest research and applied IT practices, is a valuable source in support of teaching and research agendas.
International Business in the Information and Digital Age by Rob van Tulder,Alain Verbeke,Lucia Piscitello Pdf
The information and digital age is shaped by a small number of multinational enterprises from a limited number of countries. This volume covers the latest insight from the International Business discipline on prevailing trends in business model evolution. It also discusses critical issues of regulation in the new information and digital space.
Gold Coins of the World - 9th edition by Arthur L. Friedberg,Ira S. Friedberg,Robert Friedberg Pdf
A unique and indispensable reference work Unsurpassed in content and scope When the first edition of Gold Coins of the World made its debut in 1958, it forever changed the way gold coins were collected, cataloged, traded, and priced. For the first time, one book provided a reliable guide for a subject which previously required an often expensive investment in multiple volumes of literature, some of it rare and antique, and much of it badly out-of-date. With the publication of this pioneering work, Robert Friedberg (1912-1963) established himself as an international icon in the field of numismatic literature. This book, and the 'Friedberg Numbering System' he developed became then, and is still today, the internationally-recognized standard for systematically identifying any gold coin ever made. From just 384 pages in 1958, Gold Coins of the World has expanded to the extent that it now contains more than triple the information of its ancestor. It still stands alone as the first and only book to describe, catalog and price two millennia of gold, platinum, and palladium coin issues from across the globe. From the first coins of the ancient Greeks to the most recently-issued modern commemoratives, they are all here, an astonishing compilation of more than 21,000 individual coin listings accompanied by over 8,000 actual-size photographs. The prices have been completely updated, for the most part raised substantially, to reflect the current market. Entire sections have been expanded, many illustrations have been added or improved, and hundreds of new discoveries and recent issues have been included for the first time. Arthur Friedberg, president of the International Association of Professional Numismatists from 2001 to 2007 and now its Honorary President, and Ira Friedberg, have completely revised and expanded their late father's work. They have had the valuable assistance and cooperation of a who's who of the leading numismatists on every continent in bringing this edition to fruition. For the numismatist, banker, economist, historian, institution of higher learning, or a fancier of the noble metal in all its forms, Gold Coins of the World is a book for every library, public and private.
Product-Country Images by Nicolas Papadopoulos,Louise A Heslop Pdf
This is the first-ever book about product and country images. It discusses the nature and role and influence of product-country images in international marketing strategy and consumer behavior. Thousands of companies use country identifiers as part of their international marketing strategy, and hundreds of researchers have studied the ways in which these identifiers influence behavior. As markets become more international, the more prominently the origin of products will figure in sellers' and buyers' decisions. The time is ripe for practitioners and academicians to delve into the insights offered in this seminal volume so as to better prepare for meeting the competitive challenges of the global marketplace. Product-Country Images is a wide-ranging and state-of-the-art book offering specific information and case studies to further understanding of the various aspects of this complex topic.
