Delivering Happiness

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Delivering Happiness

Tony Hsieh
Delivering Happiness Book PDF

Author : Tony Hsieh
Publisher : Hachette UK
Page : 166 pages
File Size : 48,5 Mb
Release : 2010-06-07
Category : Business & Economics
ISBN : 9780446576314

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Delivering Happiness by Tony Hsieh Pdf

Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller

Beyond Happiness

Jenn Lim
Beyond Happiness Book PDF

Author : Jenn Lim
Publisher : Grand Central Publishing
Page : 265 pages
File Size : 40,9 Mb
Release : 2021-10-12
Category : Business & Economics
ISBN : 9781538736890

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Beyond Happiness by Jenn Lim Pdf

The co-founder and CEO of Delivering Happiness updates the Delivering Happiness model for our new abnormal, showing organizations of every kind how to cultivate a culture that can adapt to change, be highly profitable, and support all its people...starting with yourself. *WALL STREET JOURNAL BESTSELLER* *Named a Top Business Book of 2021 by Forbes* Jenn Lim has dedicated her career to helping organizations from name-brand industry leaders to innovative governments build workplace cultures that benefit both their employees and their bottom line, with less employee turnover, greater engagement, and higher profits. Her culture consultancy, Delivering Happiness, demonstrates the profound impact happiness can have on businesses' ability to thrive in our ever-changing times. In this book, she clearly and concretely shows the way the model works in a hyper-connected fast-paced world, beginning with each individual defining their sense of values and purpose (the ME), and rippling through the organization ecosystem (the WE and the COMMUNITY) in waves of impact. Drawing on a deep understanding of the science of happiness, Jenn shows how bringing your whole self to work allows you to do your best work every day -- no matter what role you play at your company or what crisis might come at you next. She explains how true happiness comes from living your true purpose, and offers case studies to show how companies can help individuals align their purpose with the company mission. This innovation in organizational design and company culture is no longer a nice-to-have. It’s the future of work, and it’s here now. In this life-changing guide, you'll be empowered to find greater purpose in your own life and career, and to spread that power to others in your business and beyond.

Passion & Purpose

John Coleman,Daniel Gulati,W. Oliver Segovia
Passion Purpose Book PDF

Author : John Coleman,Daniel Gulati,W. Oliver Segovia
Publisher : Harvard Business Press
Page : 312 pages
File Size : 47,9 Mb
Release : 2012
Category : Business & Economics
ISBN : 9781422162668

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Passion & Purpose by John Coleman,Daniel Gulati,W. Oliver Segovia Pdf

Provides an overview of the big issues in the business world today, with firsthand accounts from young leaders tasked with tackling these issues head on.

Happy at Any Cost

Kirsten Grind,Katherine Sayre
Happy at Any Cost Book PDF

Author : Kirsten Grind,Katherine Sayre
Publisher : Simon and Schuster
Page : 320 pages
File Size : 54,9 Mb
Release : 2023-03-14
Category : Biography & Autobiography
ISBN : 9781982186999

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Happy at Any Cost by Kirsten Grind,Katherine Sayre Pdf

From award-winning Wall Street Journal reporters, “a startling portrait of one of our greatest tech visionaries, Zappos CEO Tony Hsieh” (Robert Kolker, author of Hidden Valley Road), reporting on his short life, untimely death, and what that means for our pursuit of happiness. Tony Hsieh—CEO of Zappos, Las Vegas developer, and beloved entrepreneur—was famous for spreading happiness. He lived and breathed this philosophy, instilling an ethos of joy at his company, outlining his vision for a better workplace in his New York Times bestseller Delivering Happiness. He promoted a workplace where bosses treated employees like family members, where stress was replaced by playfulness, and where hierarchies were replaced with equality and collaboration. His outlook shaped how we work today. Hsieh also aspired to build his own utopian cities, pouring millions of dollars into real estate and small businesses, first in downtown Las Vegas, Nevada—where Zappos is headquartered—and then in Park City, Utah. He gave generously to his employees and close friends, including throwing notorious Zappos parities and organizing gatherings at his home, an Airstream trailer park. When Hsieh died suddenly in late 2022, the news shook the business and tech world. Wall Street Journal reporters Kirsten Grind and Katherine Sayre discovered Hsieh’s obsession with happiness masked his darker struggles with addiction, mental health, and loneliness. In the last year of his life, he spiraled out of control, cycling out of rehab and into the waiting arms of friends who enabled his worst behavior, even as he bankrolled them from his billion-dollar fortune. Happy at Any Cost sheds light on one of our most creative, yet vulnerable, business leaders. It’s about our intense need to find “happiness” at all costs, our misguided worship of entrepreneurs, the stigmas still surrounding mental health, and how the trappings of fame can mask all types of deeper problems. In turn, it reveals how we conceptualize success—and define happiness—in our modern age.

The Power of WOW

The Employees of Zappos.Com,Tony Hsieh,Mark Dagostino
The Power of WOW Book PDF

Author : The Employees of Zappos.Com,Tony Hsieh,Mark Dagostino
Publisher : BenBella Books
Page : 211 pages
File Size : 42,8 Mb
Release : 2019-10-22
Category : Business & Economics
ISBN : 9781948836821

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The Power of WOW by The Employees of Zappos.Com,Tony Hsieh,Mark Dagostino Pdf

Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

Crush It!

Gary Vaynerchuk
Crush It Book PDF

Author : Gary Vaynerchuk
Publisher : Harper Collins
Page : 162 pages
File Size : 52,6 Mb
Release : 2009-10-13
Category : Business & Economics
ISBN : 9780061959332

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Crush It! by Gary Vaynerchuk Pdf

In Crush It!, online marketing trailblazer Gary Vaynerchuk tells business owners what they need to do to boost their sales using the internet—just as he has done to build his family’s wine store from a $4 million business to a $60 million one. Crush It! will show readers how to find their passion, then step by step how to turn it into a flourishing, monetized business.

The Kingdom of Happiness

Aimee Groth
The Kingdom of Happiness Book PDF

Author : Aimee Groth
Publisher : Simon and Schuster
Page : 336 pages
File Size : 52,7 Mb
Release : 2017-02-21
Category : Biography & Autobiography
ISBN : 9781501129902

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The Kingdom of Happiness by Aimee Groth Pdf

"An inside look at the CEO of Zappos, Tony Hsieh, one of the most enigmatic and successful entrepreneurs of our time, and his quest to create his own version of utopia in the center of Las Vegas"--

Stumbling on Happiness

Daniel Gilbert
Stumbling on Happiness Book PDF

Author : Daniel Gilbert
Publisher : Vintage Canada
Page : 336 pages
File Size : 45,6 Mb
Release : 2009-02-24
Category : Psychology
ISBN : 9780307371362

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Stumbling on Happiness by Daniel Gilbert Pdf

A smart and funny book by a prominent Harvard psychologist, which uses groundbreaking research and (often hilarious) anecdotes to show us why we’re so lousy at predicting what will make us happy – and what we can do about it. Most of us spend our lives steering ourselves toward the best of all possible futures, only to find that tomorrow rarely turns out as we had expected. Why? As Harvard psychologist Daniel Gilbert explains, when people try to imagine what the future will hold, they make some basic and consistent mistakes. Just as memory plays tricks on us when we try to look backward in time, so does imagination play tricks when we try to look forward. Using cutting-edge research, much of it original, Gilbert shakes, cajoles, persuades, tricks and jokes us into accepting the fact that happiness is not really what or where we thought it was. Among the unexpected questions he poses: Why are conjoined twins no less happy than the general population? When you go out to eat, is it better to order your favourite dish every time, or to try something new? If Ingrid Bergman hadn’t gotten on the plane at the end of Casablanca, would she and Bogey have been better off? Smart, witty, accessible and laugh-out-loud funny, Stumbling on Happiness brilliantly describes all that science has to tell us about the uniquely human ability to envision the future, and how likely we are to enjoy it when we get there.

The Effortless Experience

Matthew Dixon,Nick Toman,Rick DeLisi
The Effortless Experience Book PDF

Author : Matthew Dixon,Nick Toman,Rick DeLisi
Publisher : Penguin
Page : 258 pages
File Size : 55,6 Mb
Release : 2013-09-12
Category : Business & Economics
ISBN : 9781591845812

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The Effortless Experience by Matthew Dixon,Nick Toman,Rick DeLisi Pdf

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

Onward

Howard Schultz,Joanne Gordon
Onward Book PDF

Author : Howard Schultz,Joanne Gordon
Publisher : Rodale Books
Page : 368 pages
File Size : 52,7 Mb
Release : 2012-03-27
Category : Biography & Autobiography
ISBN : 9781609613464

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Onward by Howard Schultz,Joanne Gordon Pdf

In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success. In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering you a snapshot of the recession that left no company unscathed, the book shows in riveting detail how one company struggled and recreated itself in the midst of it all. In addition, you’ll get an inside look into Schultz's central leadership philosophy: It's not about winning, it’s about the right way to win. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Ultimately, Schultz gives you a sense of hope that, no matter how tough times get, the future can be more successful than the past.

Workplace Wellness that Works

Laura Putnam
Workplace Wellness that Works Book PDF

Author : Laura Putnam
Publisher : John Wiley & Sons
Page : 357 pages
File Size : 54,9 Mb
Release : 2015-06-08
Category : Business & Economics
ISBN : 9781119055723

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Workplace Wellness that Works by Laura Putnam Pdf

A smarter framework for designing more effective workplace wellness programs Workplace Wellness That Works provides a fresh perspective on how to promote employee well-being in the workplace. In addressing the interconnectivity between wellness and organizational culture, this book shows you how to integrate wellness into your existing employee development strategy in more creative, humane, and effective ways. Based on the latest research and backed by real-world examples and case studies, this guide provides employers with the tools they need to start making a difference in their employees' health and happiness, and promoting an overall culture of well-being throughout the organization. You'll find concrete, actionable advice for tackling the massive obstacle of behavioral change, and learn how to design and implement an approach that can most benefit your organization. Promoting wellness is a good idea. Giving employees the inspiration and tools they need to make changes in their lifestyles is a great idea. But the billion-dollar question is: what do they want, what do they need, and how do we implement programs to help them without causing more harm than good? Workplace Wellness That Works shows you how to assess your organization's needs and craft a plan that actually benefits employees. Build an effective platform for well-being Empower employees to make better choices Design and deliver the strategy that your organization needs Drive quantifiable change through more creative implementation Today's worksite wellness industry represents a miasma of competing trends, making it nearly impossible to come away with tangible solutions for real-world implementation. Harnessing a broader learning and development framework, Workplace Wellness That Works skips the fads and shows you how to design a smarter strategy that truly makes a difference in employees' lives—and your company's bottom line.

Happiness

Richard Layard
Happiness Book PDF

Author : Richard Layard
Publisher : Penguin UK
Page : 254 pages
File Size : 46,6 Mb
Release : 2011-04-07
Category : Social Science
ISBN : 9780241954911

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Happiness by Richard Layard Pdf

In this new edition of his landmark book, Richard Layard shows that there is a paradox at the heart of our lives. Most people want more income. Yet as societies become richer, they do not become happier. This is not just anecdotally true, it is the story told by countless pieces of scientific research. We now have sophisticated ways of measuring how happy people are, and all the evidence shows that on average people have grown no happier in the last fifty years, even as average incomes have more than doubled. In fact, the First World has more depression, more alcoholism and more crime than fifty years ago. This paradox is true of Britain, the United States, continental Europe, and Japan. What is going on? Now fully revised and updated to include developments since first publication, Layard answers his critics in what is still the key book in 'happiness studies'.

The How of Happiness

Sonja Lyubomirsky
The How of Happiness Book PDF

Author : Sonja Lyubomirsky
Publisher : Penguin
Page : 384 pages
File Size : 54,6 Mb
Release : 2007-12-27
Category : Psychology
ISBN : 9781101202807

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The How of Happiness by Sonja Lyubomirsky Pdf

Learn how to achieve the happiness you deserve "A guide to sustaining your newfound contentment." —Psychology Today "Lyubomirsky's central point is clear: a significant portion of what is called happiness . . . is up for grabs. Taking some pages out of the positive psychology playbook, she coaches readers on how to snag it." —The New York Review of Books You see here a different kind of happiness book. The How of Happiness is a comprehensive guide to understanding the elements of happiness based on years of groundbreaking scientific research. It is also a practical, empowering, and easy-to-follow workbook, incorporating happiness strategies, excercises in new ways of thinking, and quizzes for understanding our individuality, all in an effort to help us realize our innate potential for joy and ways to sustain it in our lives. Drawing upon years of pioneering research with thousands of men and women, The How of Happiness is both a powerful contribution to the field of positive psychology and a gift to people who have sought to take their happiness into their own hands.

Delivering Happiness - A Round Table Comic

Tony Hsieh
Delivering Happiness A Round Table Comic Book PDF

Author : Tony Hsieh
Publisher : Unknown
Page : 0 pages
File Size : 40,8 Mb
Release : 2012
Category : Graphic novels
ISBN : 1610660242

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Delivering Happiness - A Round Table Comic by Tony Hsieh Pdf

"In his first book now turned into a comic, Tony [Hsieh] shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life."--Page 4 of cover.

Peak

Chip Conley
Peak Book PDF

Author : Chip Conley
Publisher : John Wiley & Sons
Page : 290 pages
File Size : 48,8 Mb
Release : 2007-09-21
Category : Business & Economics
ISBN : 9780787988616

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Peak by Chip Conley Pdf

After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow's iconic Hierarchy of Needs. This book explores how Conley's company "the second largest boutique hotelier in the world" overcame the storm that hit the travel industry by applying Maslow's theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors. Part memoir, part theory, and part application, the book tells of Joie de Vivre's remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. Conley explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.