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Author : Anonim
Publisher : Unknown
Page : 128 pages
File Size : 43,7 Mb
Release : 2002
Category : Customer services
ISBN : OCLC:502950103
This text provides a collection of different perspectives on ''e-Service'' and a unified framework to understand it. It focuses on : the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
Author : Roland T. Rust,P.K. Kannan
Publisher : Taylor & Francis
Page : 349 pages
File Size : 41,7 Mb
Release : 2016-09-16
Category : Business & Economics
ISBN : 9781315291284
The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.
Author : Jie Lu,Da Ruan,Guangquan Zhang
Publisher : Springer
Page : 711 pages
File Size : 43,5 Mb
Release : 2007-03-09
Category : Technology & Engineering
ISBN : 9783540370178
Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.
Author : Roland T. Rust,Richard L. Oliver
Publisher : SAGE
Page : 201 pages
File Size : 44,9 Mb
Release : 1994
Category : Business & Economics
ISBN : 9780803949201
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
Author : Anonim
Publisher : Unknown
Page : 610 pages
File Size : 49,7 Mb
Release : 2002
Category : Electronic data processing
ISBN : UOM:39015081557434
Author : R.A. Logan,E.R. Siegel
Publisher : IOS Press
Page : 496 pages
File Size : 40,6 Mb
Release : 2017-10-18
Category : Medical
ISBN : 9781614997900
While health literacy is a relatively new multidisciplinary field, it is vital to the successful engagement with and communication of health with patients, caregivers, and the public. This book ‘New Directions in Health Literacy Research, Theory, and Practice’ provides an introduction to health literacy research and practice and highlights similar scholarship in related disciplines. The book is organized as follows: the first chapter explains the still-evolving definition of health literacy; the next three chapters discuss developments and new directions in health literacy research, then a further two chapters are devoted to developments and new directions in health literacy theory. Two chapters explore health literacy interventions for vulnerable populations; four chapters cover health literacy leadership efforts; six chapters describe developments and new directions in disciplines that are similar to health literacy; and six chapters portray diverse health literacy practices. A preface from Richard Carmona M.D., the former U.S. Surgeon General, is included in the book. Although the book is intended primarily for health literacy researchers, practitioners and students, the diverse topics and approaches covered will be of interest to all healthcare and public health researchers, practitioners, and students, as well as scholars in related fields, such as health communication, science communication, consumer health informatics, library science, health disparities, and mass communication. As Dr. Carmona concludes in his preface: ‘This is essential reading for all health practitioners.’
Author : Fergus McNeill,Peter Raynor,Chris Trotter
Publisher : Routledge
Page : 586 pages
File Size : 55,8 Mb
Release : 2012-08-06
Category : Social Science
ISBN : 9781136840074
This major new book brings together leading researchers in the field in order to describe and analyse internationally significant theoretical and empirical work on offender supervision, and to address the policy and practice implications of this work within and across jurisdictions. Arising out of the work of the international Collaboration of Researchers for the Effective Development of Offender Supervision (CREDOS), this book examines questions and issues that have arisen both within effectiveness research, and from research on desistance from offending. The book draws out the lessons that can be learned not just about ‘what works?’, but about how and why particular practices support desistance in specific jurisdictional, cultural and local contexts. Key themes addressed in this book include: New directions in theory and paradigms for practice Staff skills and effective offender supervision Different issues and challenges in improving offender supervision The role of families, ‘significant others’ and social networks Understanding and supporting compliance within supervision Exploring the social, political, organisational and historical contexts of offender supervision Offender Supervision will be essential reading for academics, undergraduate and postgraduate students, policy makers, managers and practitioners interested in offender supervision.
Author : Anonim
Publisher : Unknown
Page : 446 pages
File Size : 50,9 Mb
Release : 2003
Category : Electronic government information
ISBN : UVA:X004657130
Author : Mehdi Khosrowpour,Information Resources Management Association
Publisher : IGI Global
Page : 2628 pages
File Size : 42,5 Mb
Release : 2011-01-01
Category : Business & Economics
ISBN : 9781609605872
"This multi-volume reference examines critical issues and emerging trends in global business, with topics ranging from managing new information technology in global business operations to ethics and communication strategies"--Provided by publisher.
Author : Chantal Ammi
Publisher : Unknown
Page : 334 pages
File Size : 52,6 Mb
Release : 2007
Category : Business & Economics
ISBN : STANFORD:36105123387073
Globalization is leading the industry worldwide especially the new technology sector. The main aim of the book is to enhance the reader's knowledge â " especially from a multidisciplinary perspective rather than from an individual functional perspective â "the role of the globalization in the evolving world of the new technologies. This book will overview the process of globalization from a number of perspectives, including historical, geographical and social viewpoints while focusing on the new technologic products and services. Globalization and its effects on the innovative technology sector are best examined in terms of the social ramifications, and especially the geographical and political and economic (or political economy) contexts, at and between different levels, including the local, the regional and the global.
Author : In Lee
Publisher : IGI Global
Page : 504 pages
File Size : 42,7 Mb
Release : 2010
Category : Business & Economics
ISBN : 1615206116
The Encyclopedia of E-Business Development and Management in the Digital Economy creates a repository for educators, researchers, and industry professionals to collaborate and discuss their research ideas, theories, practical experiences, challenges, and opportunities, while presenting tools and techniques in all aspects of e-business development and management in the digital economy. As the first and most comprehensive book to present aspects from the research, industry, managerial, and technical sides of e-business, this collection appeals to policy-makers, e-business application developers, market researchers, managers, researchers, professors, and undergraduate/graduate students in various academic disciplines.
Author : Ken Hyland,Lillian L C Wong
Publisher : Routledge
Page : 231 pages
File Size : 43,8 Mb
Release : 2019-03-28
Category : Language Arts & Disciplines
ISBN : 9780429959837
Specialised English: New Directions in ESP and EAP Research and Practice provides an authoritative and cutting-edge account of the latest avenues of research and practice in the dynamic field of Specialised English. Ken Hyland and Lillian Wong present 17 specially commissioned chapters by some of the world’s leading experts to offer discussions of key topics in research, theory and pedagogy from a variety of international perspectives. Divided into three sections, which focus on conceptual issues, text and classroom practice, this book: Offers a clear and accessible introduction to current issues in EAP and ESP, including academic interaction, academic lingua franca, second language publishing, workplace talk, practitioner identity, data-driven learning and critical thinking Includes studies of a range of genres such as research articles and student reports, student spontaneous speech, personal statements, builders’ diaries and university tutorials Presents links between theory and practice with a sampling of different research methodologies, practical applications and theoretical approaches Specialised English is essential reading for upper-level undergraduate and postgraduate students and researchers in EAP/ESP and applied linguistics, as well as pre- and in-service teachers and teacher educators.
Author : Anonim
Publisher : Unknown
Page : 572 pages
File Size : 45,8 Mb
Release : 2003
Category : Consumer behavior
ISBN : WISC:89099258675
Author : Mahbubur Rahman Syed
Publisher : IGI Global
Page : 1876 pages
File Size : 49,5 Mb
Release : 2008-01-01
Category : Technology & Engineering
ISBN : 9781599049533
"This book offers an in-depth explanation of multimedia technologies within their many specific application areas as well as presenting developing trends for the future"--Provided by publisher.
Author : Anonim
Publisher : Unknown
Page : 1080 pages
File Size : 42,8 Mb
Release : 2002
Category : Bibliographical literature
ISBN : UOM:39015079882307
