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E-Services by Heiner Evanschitzky,Gopalkrishnan R. Iyer Pdf
The volume presents the best papers of the special issue ‘E-Services’ of the Journal of Value Chain Management. A group of well-known authors from around the world discuss the state-of-the-art of the research and development in various aspects of ‘E-Services’ including E-Commerce, international aspects of electronic services, growth through E-Services, satisfaction and loyalty in electronic markets, and service engineering.
Volume 23B includes two chapters covering problems and implementations of solutions in e-services adoption processes in developing nations. These are exciting and useful chapters for executives and researchers seeking knowledge and theory of how to influence e-service adoptions in developing nations!
E-Infrastructure and E-Services for Developing Countries by Radu Popescu-Zeletin,Idris A. Rai,Karl Jonas,Adolfo Villafiorita Pdf
This book constitutes the thoroughly refereed post-conference proceedings of the Second International ICST Conference on e-Infrastructure and e-Services for Developing Countries, AFRICOM 2010, held in Cape Town, South Africa, in November 2010. The 13 revised full papers presented were carefully reviewed and selected and cover a wide range of topics such as wireless network technologies, E-governance, as well as ICT for development and ICT business models and open-access.
Web Mining Applications in E-Commerce and E-Services by I-Hsien Ting,Hui-Ju Wu Pdf
Web mining has become a popular area of research, integrating the different research areas of data mining and the World Wide Web. According to the taxonomy of Web mining, there are three sub-fields of Web-mining research: Web usage mining, Web content mining and Web structure mining. These three research fields cover most content and activities on the Web. With the rapid growth of the World Wide Web, Web mining has become a hot topic and is now part of the mainstream of Web - search, such as Web information systems and Web intelligence. Among all of the possible applications in Web research, e-commerce and e-services have been iden- fied as important domains for Web-mining techniques. Web-mining techniques also play an important role in e-commerce and e-services, proving to be useful tools for understanding how e-commerce and e-service Web sites and services are used, e- bling the provision of better services for customers and users. Thus, this book will focus upon Web-mining applications in e-commerce and e-services. Some chapters in this book are extended from the papers that presented in WMEE 2008 (the 2nd International Workshop for E-commerce and E-services). In addition, we also sent invitations to researchers that are famous in this research area to contr- ute for this book. The chapters of this book are introduced as follows: In chapter 1, Peter I.
E-Government, E-Services and Global Processes by Marijn Janssen,Winfried Lamersdorf,Jan Pries Heje,Michael Rosemann Pdf
This book constitutes the refereed proceedings of the IFIP TC 8 International Conference on E-Government and E-Services, EGES 2010 and the IFIP TC 8 International Conference on Global Information Systems Processes, GISP 2010, held as part of the 21st World Computer Congress, WCC 2010, in Brisbane, Australia, in September 2010. The 12 revised full papers presented at EGES were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on interoperability, participation, adoption and diffusion, back-end transformation, and new applications. The 6 revised full papers presented at GISP were carefully reviewed and selected from 13 submissions. They are organized in two parts: global case studies on process design issues with four papers covering the contextual settings of Singapore, Kuwait, Finland and South Africa, and globalized process design with two papers dealing with the demands of large scale process models and a process design project covering two continents.
Technologies for E-Services by Christoph Bussler,Ming-Chien Shan Pdf
This book constitutes the thoroughly refereed post-proceedings of the 6th International Workshop on Technologies for E-Services held in September 2005. The nine revised full papers presented together with one keynote article were carefully reviewed and selected from forty submissions for inclusion in the book. Their common purpose is to identify the technical issues, models and infrastructures that enable enterprises to provide e-services to other businesses and individual customers.
Certification and Security in Inter-Organizational E-Services by Enrico Nardelli,Maurizio Talamo Pdf
Certification and Security in Inter-Organizational E-Services presents the proceedings of CSES 2004 - the 2nd International Workshop on Certification and Security in Inter-Organizational E-Services held within IFIP WCC in August 2004 in Toulouse, France. Certification and security share a common technological basis in the reliable and efficient monitoring of executed and running processes; they likewise depend on the same fundamental organizational and economic principles. As the range of services managed and accessed through communication networks grows throughout society, and given the legal value that is often attached to data treated or exchanged, it is critical to be able to certify the network transactions and ensure that the integrity of the involved computer-based systems is maintained. This collection of papers documents several important developments, and offers real-life application experiences, research results and methodological proposals of direct interest to systems experts and users in governmental, industrial and academic communities.
E-Infrastructures and E-Services on Developing Countries by Adolfo Villafiorita,Saint-Paul Regis,Alessandro Zorer Pdf
The first edition of a conference is a significant organizational and scientific gamble. In some cases, these challenges are rewarded by results well above the initial expec- tions. AFRICOMM 2009, the First International ICST Conference on e-Infrastructure and e-Services for Developing Countries, was clearly one of such cases. The conference aimed at bringing together international researchers, public of- cers, policy makers and practitioners in ICT to discuss issues and trends, recent research, innovation advances, and on-the-field experiences related to e-Government, e-Governance, e-Infrastructure, and e-Business, with a focus on developing countries. It is in fact widely accepted that ICT Infrastructure and (e-*)services are key drivers for development, well-being, and improved quality of life. This was also highlighted by Kofi Annan, former UN General Secretary, in 2002: “While ICT cannot address all of [Africa's] problems, they can do much to place Africa on a firmer industrial footing. . . and strengthen the continent's human resources, with training that leads to sustainable livelihoods. ” AFRICOMM 2009 was organized in three tracks: two of them organized as Research Tracks, on Information and Communication Infrastructures and on e- Services for Developing Countries, and one Policy and Governance Track. Contri- tions to the first two tracks were selected by peer-review, while the policies session involved key stakeholders in the areas of ICT, development, and policy making who submitted position papers. Participation and selection of papers for the tracks was quite good.
e-Infrastructure and e-Services for Developing Countries by Karl Jonas,Idris A. Rai,Maurice Tchuente Pdf
This book constitutes the thoroughly refereed post-conference proceedings of the 4th International ICST Conference on e-Infrastructure and e-Services for Developing Countries, AFRICOMM 2012, held in Yaounde, Cameroon, in November 2012. The 24 revised full papers presented were carefully reviewed and selected from numerous submissions. The papers cover a wide range of topics in the field of information and communication infrastructures and are grouped in topical sections on: e-Infrastructure, e-Services, e-Society, e-Health, and e-Security.
This text provides a collection of different perspectives on "e-Service" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
Web Services, E-Business, and the Semantic Web by Christoph Bussler,Richard Hull,Sheila A. McIlraith,Maria E. Orlowska,Barbara Pernici,Jian Yang Pdf
This book constitutes the thoroughly refereed post-proceedings of the International Workshop on Web Services, E-Business, and the Semantic Web, WES 2002, held in Toronto, Canada in May 2002 in conjunction with CAiSE 2002. The 18 revised full papers presented together with two keynote papers were carefully selected and improved during two rounds of reviewing and revision. The papers are organized in topical sections on web services, e-business, and e-services and the semantic web.
Mobile Opportunities and Applications for E-Service Innovations by Scupola, Ada Pdf
Mobile technology continues to shape our society, delivering information and knowledge right to our finger tips. It is only fitting that these advancements and opportunities are applied to the area of electronic services. Mobile Opportunities and Applications for E-Service Innovations brings together different perspectives on the understanding of e-service and mobile communication, as well as their effects on the fields of marketing, management, and information systems. The growth of e-services as it relates to business to-business, business-to-consumer, consumer-to-consumer, are essential to the interests of professionals, academics, and researchers, as well as industry consultants.