Effective Guest House Management Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Effective Guest House Management book. This book definitely worth reading, it is an incredibly well-written.
Effective Guest House Management by Ronelle Henning Pdf
Beginning with information on how to build, equip, and decorate a guest house, this guide reveals how to deal with guests from reservation to checkout, all while providing world-class customer service and value for the money.
A Practical Guide to Guest House Management by Deseré Kokt Pdf
Guest houses attract both local and international tourists and aim at providing them with a taste of local food and hospitality. This creates job opportunities and revenue for local regions. As the successful managing and running of a guest house has its own set of challenges, the intention of this book is to provide a practical guide to assist both guest house owners and managers in managing their establishments effectively. The book is divided into seven themes: the law, management principles, financial management, marketing, accommodation and front office management, planning the breakfast menu, and intercultural differences.
A Practical Guide to Guest House Management by Deseré Kokt Pdf
Guest houses are an important contributor to the local economy of any region, as they attract both local and international tourists with the aim of providing them with a taste of local food and hospitality. This creates much-needed job opportunities and revenue for local regions. As the successful managing and running of a guest house has its own set of challenges, the intention of this book is to provide a practical guide to assist both guest house owners and managers in managing their establishments effectively. In order to provide a comprehensive view of guest house management the book is divided into seven themes.
A Hotel Manager's Handbook by Vincent P. Magnini,Carol J. Simon Pdf
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.
Sustainable Human Resource Management in Tourism by Tom Baum,Ann Ndiuini Pdf
This book addresses the application of sustainable HRM principles within tourism in the specific context of Africa, a neglected area of study. It draws on diverse aspects of HRM, from the micro- (individual) through the meso-level (organisational) to the macro-level (policy, governmental). It also reflects the diverse challenges facing a critical area within emerging African tourism, that of its workforce. The book is substantially research-based and provides a state-of-the-art picture of emergent studies in this area, drawing on case examples from a wide-range of African contexts. As such, it provides a comprehensive resource and starts discussion in an emergent research area.
Global Perspectives on Religious Tourism and Pilgrimage by El-Gohary, Hatem,Edwards, David John,Eid, Riyad Pdf
Religious studies and research has gained a lot of interest and considerable attention from researchers, policy makers, and practitioners during the last few years. Though interest has increased, religious tourism is vastly underrepresented in modern research and not much is known on the subject’s presence in most countries. Global Perspectives on Religious Tourism and Pilgrimage provides emerging research on religious tourism, the cultural impact of religion, and religiosity’s impact on new market products. Highlighting the prevalence of religiosity, readers will learn tourism’s impact on the world economy and the growing research in religious tourism, this book is an important resource for academic societies, entrepreneurs, policy makers, researchers, and educators.
Managing the Guest Experience in Hospitality by Robert Clayton Ford,Cherrill P. Heaton Pdf
Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.
Corporate Entrepreneurship and Innovation in Tourism and Hospitality by Teresa Aguiar-Quintana,Jonathon Day,Francisca Rosa Álamo Vera Pdf
The dynamic characteristic of the tourism and hospitality industry under the influence of micro and macro environment factors requires future professionals to be equipped with appropriate skills and competencies to deal with such factors in real life practices. In this book, scholars and industry experts analyse case studies related to real-world scenarios to expand the body of knowledge, inspiring future research and developing the field. The Editors have compiled a compelling set of case studies covering topics centred around corporate entrepreneurship, including innovation, marketing and digital marketing, crisis management, quality development, product development and sustainability with a particular emphasis on post-Covid-19 recovery. The case studies included cover five regions, Europe, Africa, the Americas, Australia and Asia, offering enriching and diverse perspectives. This unique collection will be a valuable resource for scholars and upper-level students across corporate entrepreneurship and innovation, as well as those researching and studying n the tourism and hospitality fields.
Buying and Running a Guesthouse or Small Hotel 2nd Edition by Dan Marshall Pdf
This book will lead you through the entire process and help you with all the decisions you'll need to make along the way, such as researching your market; setting your objectives and making a plan; finding the right property; cooking and menu planning; dealing with reservations, reception and billing; purchasing and serving delicious food and wine; managing your cash flow and accounts; and creating the WOW factor. Contents: 1. Substantiating the Dream; 2. Which Property and Which Business Format?; 3. Getting Started; 4. Setting Your Standard;5. Reservations and Reception; 6. Food and Beverage; 7. Housekeeping Issues; 8. Marketing and Advertising; 9. Bookkeeping and Financial Aspects; 10. Ancillary Departments; 11.Staffing; Appendix; Index
The Next Frontier of Restaurant Management by Alex M. Susskind,Mark Maynard Pdf
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
Managing Hotels Effectively by Eddystone C. Nebel Pdf
A must-read for aspiring hospitality industry leaders Managing Hotels Effectively: Lessons from Outstanding General Managers is the essential text for anyone working in or aspiring to the hospitality industry. Expert discussion from industry leaders drives home the importance of service, strategic planning, and effective leadership while giving readers a glimpse into the complex mechanics of running a successful hotel. From organizational structure and staffing to communications, revenues, and day-to-day activities, this book provides an informative look into the myriad duties of the general manager.
Author : Anonim Publisher : Institute of Real Estate Ma Page : 84 pages File Size : 51,8 Mb Release : 2007 Category : Real estate management ISBN : 9781572031272
Secrets of Successful Guest Complaint Handling in Hotel & Restaurant by Hotelier Tanji Pdf
ATTENTION: You can Download Ebook (PDF) and PowerPoint Version of this book from the author website. Please Google Hotelier Tanji Hospitality-School to visit the web site and get Hotel & Restaurant Management Training Videos, Guides, PowerPoints and Hundreds of Free Training Tutorials. Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 1st edition, is the exclusive training manual from hospitality-school Guest complaints are inevitable. It is quite hard to make every guest happy and satisfied. In hotel industry while servicing the guest, problems or issues could be raised intentionally or unintentionally which often makes the guests dissatisfied about the service of the hotel. But the number of complaints can be minimized by taking some steps and prior arrangement. In this manual we have shared all our secret tips and tricks for better and effective guest complaint handling. From theoretical discussion to case studies analysis - we have cover everything that you will need to handle any complaint or criticism by your guest. This is so far the only guide in the market written on this topic. Do read this training manual with utmost attention and start deal with guest complaint with more positive energy and confidence. Bonus Training Materials: Read 220+ Free Hotel & Restaurant Management Training Tutorials from the author website.
David K. Hayes,Jack D. Ninemeier,Allisha A. Miller
Author : David K. Hayes,Jack D. Ninemeier,Allisha A. Miller Publisher : Pearson Higher Ed Page : 405 pages File Size : 40,5 Mb Release : 2011-11-21 Category : Business & Economics ISBN : 9780133004571
Foundations of Lodging Management by David K. Hayes,Jack D. Ninemeier,Allisha A. Miller Pdf
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.
