Author : Susan Kanack
Publisher : Hcpro, a Division of Simplify Compliance
Page : 0 pages
File Size : 50,9 Mb
Release : 2009
Category : Health education
ISBN : 1601463197
Effectively Managing Patient Education by Susan Kanack Pdf
Effectively Managing Patient Education: Going Beyond Joint Commission Requirements Susan Kanack, BSN, RN An effective patient education program saves lives--and reimbursement Insufficient patient education can lead to a host of problems for your facility including noncompliance, patient dissatisfaction, loss of reimbursement, and even the possibility of a wrong-site surgery. But despite the importance of a streamlined patient education program, it can be difficult to encourage staff members to take an active role in educating patients. Engage everyone in your organization to provide excellent patient education If you want to build an effective program, or improve your current program, the book and CD-ROM Effectively Managing Patient Education: Going Beyond Joint Commission Requirements is for you. This resource provides step-by-step guidance to educate patients on their plan of care, lower readmission rates, and increase patient satisfaction. With this resource as your guide, you will learn how to: Gain buy-in from top leadership and prime your organization for change Assess a patient's educational needs and abilities, and create a care plan Train staff to communicate care plans to patients in a manner that they will understand Comply with The Joint Commission's National Patient Safety Goals (NPSGs) on patient education standards Ensure your facility receives accurate reimbursement Effectively Managing Patient Education includes: An easy-to-implement patient education plan that you can modify to meet the specific needs of your facility More than 20 customizable tools and forms on CD-ROM that will help you create a patient education program, convince hospital leaders of the program's importance, and illustrate program requirements to staff members Team strategies and tips to help you put your plan into practice Take a look at the table of contents Chapter 1: The Journey Begins Hospital Accreditation Standards and Recommended Practices Assessing the environment Navigating through the change process Chapter 2: Obtaining Organizational Support The Importance of Organizational Support Gaining Visibility Connecting the Dots Chapter 3: Engaging and Educating the Staff Tackling Staff Development Creating a Staff Development Action Plan Innovative Learning Approaches: Solutions That Work Navigating though Negativity Recognizing a Job Well Done Chapter 4: The Pillars of Patient Education The Pillars of Excellent Patient Education Health Literacy Patient- and Family-Centered Care Language and Culture Chapter 5: Planning for a Sustainable Future How Patient Education Is Organized Advocating for Resources The Art of Persuasion The Patient Education Manager's Toolbox Key Takeaways for the New Patient Education Manager
