Elderly Consumers And Retail Sales Personnel

Author : Julie Johnson-Hillery,Jikyeong Kang
Publisher : Garland Science
Page : 110 pages
File Size : 48,9 Mb
Release : 2021-10-28
Category : Social Science
ISBN : 9781000526172

Get Book

Elderly Consumers and Retail Sales Personnel by Julie Johnson-Hillery,Jikyeong Kang Pdf

Originally published in 1997. Based around the author's observations and experiences in the fashion retailing industry and later dissertation research, this study looks at the attitudes of retailers towards the elderly. The aim of the research presented is to challenge stereotypes, suggest practical ways in which improve service for the aging population and identify areas where retailers could improve customer service across all consumer groups as well as the older age groups.

Author : Julie L. Johnson-Hillery
Publisher : Unknown
Page : 432 pages
File Size : 45,6 Mb
Release : 1995
Category : Electronic
ISBN : WISC:89057018764

Get Book

Elderly Consumers and Retail Sales Personnel by Julie L. Johnson-Hillery Pdf

Author : Linda S. Noelker, PhD,Kenneth Rockwood, MD, FRCPC,Richard L. Sprott, Ph.D.
Publisher : Springer Publishing Company
Page : 1444 pages
File Size : 41,8 Mb
Release : 2006-03-17
Category : Medical
ISBN : 9780826148445

Get Book

The Encyclopedia of Aging by Linda S. Noelker, PhD,Kenneth Rockwood, MD, FRCPC,Richard L. Sprott, Ph.D. Pdf

A COMPREHENSIVE RESOURCE ON GERONTOLOGY AND GERIATRICS Since its inception in 1987, The Encyclopedia of Aging has proven to be the definitive resource for scholars and students across the burgeoning and increasingly interdisciplinary fields of gerontology and geriatrics. Like its three esteemed predecessors, the fourth edition contains concise, readable explorations of hundreds of terms, concepts, and issues related to the lives of older adults, as well as timely coverage of the many new programs and services for the elderly. Updated, under the distinguished stewardship of editor-in-chief Richard Schulz to reflect the infusion of new information across the scientific disciplines, this new edition brings readers up-to-the-moment significant advances in biology, physiology, genetics, medicine, psychology, nursing, social services, sociology, economics, technology, and political science. While retaining the format and standard of excellence that marked the first three editions, the fourth edition encompasses a wealth of new information from the social and health sciences. It contains the most current bibliography of an expanding literature, an exhaustive index, and extensive cross references. This much anticipated update of the field's most authoritative resource will take its place as an indispensable reference for specialists and non-specialists across a broad range of disciplines that now comprise the field of aging. SPRINGER--SERVING THE HEALTHCARE AND HELPING PROFESSIONS FOR MORE THAN 55 YEARS

Author : Samrena Jabeen,Abu Bakar Abdul Hamid
Publisher : Partridge Publishing Singapore
Page : 192 pages
File Size : 53,6 Mb
Release : 2019-06-27
Category : Business & Economics
ISBN : 9781543752038

Get Book

Customers Switching Intentions Behavior in Retail Hypermarket Kingdom of Saudi Arabia by Samrena Jabeen,Abu Bakar Abdul Hamid Pdf

Retail Service Quality is a vital driver in determining customer satisfaction, which in turn promotes customer loyalty and reduces switching intentions. Service quality is a solution to build customer satisfaction which could lead to customer loyalty hence reducing switching intentions. The current study has investigated the interrelationship between service quality, customer satisfaction, customer loyalty with switching intentions of customers, and the moderating role of price discounts and store ethnicity, in a single framework. Random sampling was used by administering standardized questionnaires personally to 450 hypermarket customers located in the Eastern Province of Saudi Arabia. The results confirmed that retail service quality has significant positive influence on customer satisfaction, and the positive effect of customer satisfaction on customer loyalty. Besides, the study verified store ethnicity and price discounts acted as moderating mechanism for explaining the switching intentions of satisfied and loyal customers. The results serve as a guideline for top managers of the hypermarkets to design appropriate policies and strategies in terms of retail service quality, price discounts and identifying the needs of ethnic groups in a particular region. This will help to enhance customer satisfaction and customer loyalty hence reducing switching intentions of customers.

Author : American Council on Consumer Interests. Conference
Publisher : Unknown
Page : 764 pages
File Size : 50,9 Mb
Release : 1996
Category : Consumer education
ISBN : STANFORD:36105061812199

Get Book

Consumer Interests Annual by American Council on Consumer Interests. Conference Pdf

Author : Bayar, Yilmaz
Publisher : IGI Global
Page : 383 pages
File Size : 54,7 Mb
Release : 2021-06-25
Category : Social Science
ISBN : 9781799873297

Get Book

Handbook of Research on Economic and Social Impacts of Population Aging by Bayar, Yilmaz Pdf

The increases in global wealth and the developments in the field of health have led to decreases in mortality rates, increases in life expectancy, and decreases in fertility rate, leading to a population that is rapidly consisting more and more of older individuals. The demographic changes affect nearly all parts of society including economics, education, health, social security systems, socio-cultural activities, and more. Thus, it is essential to study the impacts that an aging population will have on society. The Handbook of Research on Economic and Social Impacts of Population Aging analyzes the economic and social impacts of population aging from a multidisciplinary perspective. Covering topics such as life expectancy, social welfare, health, social security, and more, this book is essential for social scientists, sociologists, demographers, economists, medical professionals, government officials, policymakers, professionals, researchers, managers, students, and academicians looking to understand the effects of an aging population on modern society.

Author : Ian Chaston
Publisher : Routledge
Page : 349 pages
File Size : 47,5 Mb
Release : 2009-06-08
Category : Business & Economics
ISBN : 9781134010042

Get Book

Boomer Marketing by Ian Chaston Pdf

Baby boomers (consumers in the 50+ age bracket) are the wealthiest, fastest growing consumer group in the world. Despite this, the vast majority of marketing spend is focused on much younger people. Recessions always dampen consumer spending, but in the 21st century’s first recession, the decline in spending among the younger age group has been amplified by excessive borrowing and collapsing house prices. More so than ever before, the current global recession highlights the need for firms to revise their marketing strategies and practices in order to remain competitive. In this book, Ian Chaston uses original case material to propose strategic solutions that take advantage of the moneyed segments of the maturing boomer market. Key topics covered include: Marketing errors made by UK banks in the current global crisis Market research Customer targeting Marketing strategies and pricing innovation Promotion and distribution A world first, Boomer Marketing is useful for students of marketing and consumer behaviour and is essential reading for practitioners who understand the need for money-oriented marketing. Additional lecturer material available at www.routledge.com/9780415489638

Author : G. Moss
Publisher : Springer
Page : 243 pages
File Size : 47,8 Mb
Release : 2012-01-25
Category : Business & Economics
ISBN : 9780230355057

Get Book

Lessons on Profiting from Diversity by G. Moss Pdf

Shows the strong business case for diversity and the deleterious effects of not allowing diversity to take root in organizations by providing a fascinating insight into the case for gender diversity in the professional services, marketing and digital arenas, and the way in which a diversity mindset can be fostered in organizations.

Author : Barrie Gunter
Publisher : Routledge
Page : 192 pages
File Size : 45,8 Mb
Release : 2012-10-12
Category : Psychology
ISBN : 9781134663910

Get Book

Understanding the Older Consumer by Barrie Gunter Pdf

In Understanding the Older Consumer, Barrie Gunter provides a detailed examination of the demographic, behavioural and psychological profiles of the older consumer. He shows that without the responsibilities of loans and child raising and with better financial provision than in previous years, the over-50s represent a powerful spending force. In order to reach this group, Barrie Gunter shows how to target advertising and respond to the changes that have occurred. Understanding the Older Consumer provides a wealth of information on older people's lifestyles and leisure, their interest in the mass media, their perceptions of advertising and their shopping.

Author : James R. Lumpkin,Marjorie J. Caballero,Lawrence B. Chonko
Publisher : Praeger
Page : 256 pages
File Size : 54,8 Mb
Release : 1989-04-17
Category : Business & Economics
ISBN : UVA:X001740885

Get Book

Direct Marketing, Direct Selling, and the Mature Consumer by James R. Lumpkin,Marjorie J. Caballero,Lawrence B. Chonko Pdf

This book reports and interprets the results of a major research study that investigated the shopping behavior of the mature consumer with regard to the principal types of direct response marketing: catalog shopping, direct mail, media ads, telephone solicitation, direct selling, party-plan selling, and in-home demonstrations. Sponsored by the American Association of Retired Persons (AARP) and the Andrus Foundation, the project represents the most thorough treatment of the older consumer published to date. Marketing managers, direct marketing specialists, and retailers will find here the data they need to make informed decisions and develop appropriate marketing strategies for reaching a growing, and often relatively affluent, segment of the U.S. consumer population. The study was based on an 8-page questionnaire to which more than 2500 subjects nationwide responded and which yielded information on respondents' willingness to purchase from various direct sources, actual purchase behavior, preferences for purchasing from direct sources, likes and dislikes about in-home shopping, and the characteristics that influence purchasing decisions. The authors also compared shopping behaviors and attitudes of older consumers with younger groups and analyzed differences on the basis of demographic and psychological variables. A wide range of practical findings issued from the study, including the fact that many mature consumers associate high pressure sales tactics with in-home shopping and evince a high degree of distrust of direct selling techniques. In the final chapter, the authors present practical recommendations for formulating and maintaining a marketplace offering that is satisfying to the mature shopper. Numerous tables and figures illustrate the statistical conclusions drawn from the study.

Author : group of authors
Publisher : MAC Prague consulting
Page : 185 pages
File Size : 51,7 Mb
Release : 2017-10-12
Category : Business & Economics
ISBN : 9788088085164

Get Book

Proceedings of The 11th MAC 2017 by group of authors Pdf

The 11th Multidisciplinary Academic Conference in Prague 2017, Czech Republic (The 11th MAC in Prague 2017), October 13-14, 2017

Author : Anonim
Publisher : Unknown
Page : 434 pages
File Size : 48,7 Mb
Release : 2006
Category : Management
ISBN : UCSD:31822036700524

Get Book

APMR by Anonim Pdf

Author : Aimee Drolet,Carolyn Yoon
Publisher : Routledge
Page : 260 pages
File Size : 43,7 Mb
Release : 2020-10-01
Category : Psychology
ISBN : 9781000202755

Get Book

The Aging Consumer by Aimee Drolet,Carolyn Yoon Pdf

The Aging Consumer: Perspectives from Psychology and Marketing, 2nd edition takes stock of what is known around age and consumer behavior, identifies gaps and open questions within the research, and outlines an agenda for future research. There has been little systematic research done with respect to the most basic questions related to age and consumer behavior, such as whether older adults versus young and middle-age adults respond to marketing activities including pricing, promotions, product design, and distribution. Written by experts, The Aging Consumer compiles research on a broad range of topics on consumer marketing, from an individual to a societal level of analysis. This second edition provides new versions of chapters contained in the 2010 volume that have been updated to reflect the latest psychological and marketing research and thinking. Included also are ten new chapters which cover exciting new ground, such as changes in metacognition in older adults, motivated cognition of the aging consumer, and a global perspective on aging and the economy across cultures. This updated volume is beneficial for researchers and practitioners in marketing, consumer behavior, and advertising. Additionally, The Aging Consumer, 2nd edition will appeal to professionals in other fields such as psychology, decision sciences, gerontology and gerontological social work, and those who are concerned with normal human aging and its implications for the everyday behavior of older individuals. It will also be of interest to those in fields concerned with the societal implications of an aging population, such as economics, policy, and law.

Author : Anonim
Publisher : DIANE Publishing
Page : 44 pages
File Size : 45,7 Mb
Release : 2024-06-02
Category : Electronic
ISBN : 9781428952737

Get Book

Staff Summary of Federal Trade Commission Activities Affecting Older Americans: September 2001 - August 2003: A Commission Staff Report to the United States Senate Special Committee on Aging by Anonim Pdf

Author : Charles D. Schewe
Publisher : Unknown
Page : 244 pages
File Size : 55,6 Mb
Release : 1985
Category : Consumers' preferences
ISBN : UOM:35128002135273

Get Book

The Elderly Market by Charles D. Schewe Pdf