Emotional Labour In Health Care

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Emotional Labour in Health Care

Catherine Theodosius
Emotional Labour in Health Care Book PDF

Author : Catherine Theodosius
Publisher : Routledge
Page : 249 pages
File Size : 40,5 Mb
Release : 2008-06-30
Category : Medical
ISBN : 9781134130726

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Emotional Labour in Health Care by Catherine Theodosius Pdf

Do nurses still care? In today’s inflexible, fast-paced and more accountable workplace where biomedical and clinical models dominate health care practice, is there room for emotional labour? Based on original empirical research, this book delves into personal accounts of nurses' emotion expressions and experiences as they emerge from everyday nursing practice, and illustrates how their emotional labour is adapting in response to a constantly changing work environment. The book begins by re-examining Arlie Hochschild’s sociological notion of emotional labour, and combines it with Margaret Archer’s understanding of emotion and the inner dialogue. In an exploration of the nature of emotional labour, its historical and political context, and providing original, but easily recognisable, typology, Catherine Theodosius emphasises that it is emotion – complex, messy and opaque – that drives emotional labour within health care. She suggests that rather than being marginalised, emotional labour in nursing is frequently found in places that are hidden or unrecognised. By understanding emotion itself, which is fundamentally interactive and communicative, she argues that emotional labour is intrinsically linked to personal and social identity. The suggestion is made that the nursing profession has a responsibility to include emotional labour within personal and professional development strategies to ensure the care needs of the vulnerable are met. This innovative volume will be of interest to nursing, health care and sociology students, researchers and professionals.

The Emotional Labour of Nursing

Pam Smith
The Emotional Labour of Nursing Book PDF

Author : Pam Smith
Publisher : Red Globe Press
Page : 0 pages
File Size : 42,8 Mb
Release : 1992-01-13
Category : Medical
ISBN : 9780333556993

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The Emotional Labour of Nursing by Pam Smith Pdf

This stimulating and original study is written for nurses, midwives, health visitors and others, such as teachers, social workers and managers engaged in 'caring'. It will interest a variety of students, not only of nursing, but also of women's studies and sociology. The research on which this book is based shows the importance of the charge nurse or ward sister in making emotional style in which it was given, and that nurses felt better able to care for patients and colleagues when their learning environment was emotionally supportive.

Emotional Labor: Putting the Service in Public Service

Mary E. Guy,Meredith A. Newman,Sharon H. Mastracci
Emotional Labor Putting the Service in Public Service Book PDF

Author : Mary E. Guy,Meredith A. Newman,Sharon H. Mastracci
Publisher : Routledge
Page : 256 pages
File Size : 47,9 Mb
Release : 2014-12-18
Category : Business & Economics
ISBN : 9781317472100

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Emotional Labor: Putting the Service in Public Service by Mary E. Guy,Meredith A. Newman,Sharon H. Mastracci Pdf

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

The Dark Side of Emotional Labour

Jenna Ward,Robert McMurray
The Dark Side of Emotional Labour Book PDF

Author : Jenna Ward,Robert McMurray
Publisher : Routledge
Page : 148 pages
File Size : 41,7 Mb
Release : 2015-10-05
Category : Business & Economics
ISBN : 9781134094158

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The Dark Side of Emotional Labour by Jenna Ward,Robert McMurray Pdf

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

Successful Change Management in Health Care

Annette Chowthi-Williams,Geraldine Davis
Successful Change Management in Health Care Book PDF

Author : Annette Chowthi-Williams,Geraldine Davis
Publisher : Routledge
Page : 183 pages
File Size : 40,6 Mb
Release : 2022-03-03
Category : Medical
ISBN : 9781000547115

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Successful Change Management in Health Care by Annette Chowthi-Williams,Geraldine Davis Pdf

Change is frequent in healthcare, yet change management is often far from perfect. This book considers the complexity of change within large organisations, explores existing models of change and emphasises the vital role of emotional and cognitive readiness in successful change management. Despite the plethora of organisational change management approaches used in healthcare, the success rate of change in organisations can be as low as 30 percent. New thinking about change management is required to improve success in service development, improvement and innovation. Arguing that emotional and cognitive readiness for change requires engagement with the people involved, and a thorough understanding of areas of friction and potential challenge, this book also delves into the neglected issue of emotion, examining emotional labour and emotion and change. It investigates how human emotion can be incorporated into Change Management Models, alongside and intertwined with cognitive approaches, to support effective change. Using the NHS as a central case study, this book incorporates examples of actual change from a range of healthcare settings from acute to primary care, enabling readers to see how Change Management Models can be adapted and utilised in practice. This is an essential read for students, as future change leaders, and practitioners and managers leading and managing change in healthcare.

Emotional Labor in the 21st Century

Alicia Grandey,James Diefendorff,Deborah E. Rupp
Emotional Labor in the 21st Century Book PDF

Author : Alicia Grandey,James Diefendorff,Deborah E. Rupp
Publisher : Routledge
Page : 340 pages
File Size : 49,6 Mb
Release : 2013-05-07
Category : Psychology
ISBN : 9781136232589

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Emotional Labor in the 21st Century by Alicia Grandey,James Diefendorff,Deborah E. Rupp Pdf

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Fed Up

Gemma Hartley
Fed Up Book PDF

Author : Gemma Hartley
Publisher : HarperCollins
Page : 283 pages
File Size : 45,7 Mb
Release : 2018-11-13
Category : Social Science
ISBN : 9780062856487

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Fed Up by Gemma Hartley Pdf

From Gemma Hartley, the journalist who ignited a national conversation on emotional labor, comes Fed Up, a bold dive into the unpaid, invisible work women have shouldered for too long—and an impassioned vision for creating a better future for us all. Day in, day out, women anticipate and manage the needs of others. In relationships, we initiate the hard conversations. At home, we shoulder the mental load required to keep our households running. At work, we moderate our tone, explaining patiently and speaking softly. In the world, we step gingerly to keep ourselves safe. We do this largely invisible, draining work whether we want to or not—and we never clock out. No wonder women everywhere are overtaxed, exhausted, and simply fed up. In her ultra-viral article “Women Aren’t Nags—We’re Just Fed Up,” shared by millions of readers, Gemma Hartley gave much-needed voice to the frustration and anger experienced by countless women. Now, in Fed Up, Hartley expands outward from the everyday frustrations of performing thankless emotional labor to illuminate how the expectation to do this work in all arenas—private and public—fuels gender inequality, limits our opportunities, steals our time, and adversely affects the quality of our lives. More than just name the problem, though, Hartley teases apart the cultural messaging that has led us here and asks how we can shift the load. Rejecting easy solutions that don’t ultimately move the needle, Hartley offers a nuanced, insightful guide to striking real balance, for true partnership in every aspect of our lives. Reframing emotional labor not as a problem to be overcome, but as a genderless virtue men and women can all learn to channel in our quest to make a better, more egalitarian world, Fed Up is surprising, intelligent, and empathetic essential reading for every woman who has had enough with feeling fed up.

Ordered to Care

Susan M. Reverby,Susan Reverby
Ordered to Care Book PDF

Author : Susan M. Reverby,Susan Reverby
Publisher : Cambridge University Press
Page : 308 pages
File Size : 54,9 Mb
Release : 1987-08-28
Category : Medical
ISBN : 0521335655

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Ordered to Care by Susan M. Reverby,Susan Reverby Pdf

Ordered to Care examines the ideology, practice, and efforts at reforming American nursing from 1850-1945.

The Mental Load

Emma
The Mental Load Book PDF

Author : Emma
Publisher : Seven Stories Press
Page : 218 pages
File Size : 51,5 Mb
Release : 2018-12-18
Category : Comics & Graphic Novels
ISBN : 9781609809195

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The Mental Load by Emma Pdf

A new voice in comics is incisive, funny, and fiercely feminist. "The mental load. It's incessant, gnawing, exhausting, and disproportionately falls to women. You know the scene--you're making dinner, calling the plumber/doctor/mechanic, checking homework and answering work emails--at the same time. All the while, you are being peppered with questions by your nearest and dearest 'where are my shoes?, 'do we have any cheese?...'" --Australian Broadcasting Corp on Emma's comic In her first book of comic strips, Emma reflects on social and feminist issues by means of simple line drawings, dissecting the mental load, ie all that invisible and unpaid organizing, list-making and planning women do to manage their lives, and the lives of their family members. Most of us carry some form of mental load--about our work, household responsibilities, financial obligations and personal life; but what makes up that burden and how it's distributed within households and understood in offices is not always equal or fair. In her strips Emma deals with themes ranging from maternity leave (it is not a vacation!), domestic violence, the clitoris, the violence of the medical world on women during childbirth, and other feminist issues, and she does so in a straightforward way that is both hilarious and deadly serious.. If you're not laughing, you're probably crying in recognition. Emma's comics also address the everyday outrages and absurdities of immigrant rights, income equality, and police violence. Emma has over 300,000 followers on Facebook, her comics have been. shared 215,000 times, and have elicited comments from 21,000 internet users. An article about her in the French magazine L'Express drew 1.8 million views--a record since the site was created. And her comic has just been picked up by The Guardian. Many women will recognize themselves in THE MENTAL LOAD, which is sure to stir a wide ranging, important debate on what it really means to be a woman today.

Research Anthology on Human Resource Practices for the Modern Workforce

Management Association, Information Resources
Research Anthology on Human Resource Practices for the Modern Workforce Book PDF

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 2224 pages
File Size : 48,6 Mb
Release : 2021-12-30
Category : Business & Economics
ISBN : 9781668438749

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Research Anthology on Human Resource Practices for the Modern Workforce by Management Association, Information Resources Pdf

Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

The Managed Heart

Arlie Russell Hochschild
The Managed Heart Book PDF

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
Page : 352 pages
File Size : 44,7 Mb
Release : 2012-03-31
Category : Social Science
ISBN : 9780520951853

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The Managed Heart by Arlie Russell Hochschild Pdf

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Unhealthy Work

Peter L. Schnall,Marnie Dobson,Ellen Rosskam,Ray H. Elling
Unhealthy Work Book PDF

Author : Peter L. Schnall,Marnie Dobson,Ellen Rosskam,Ray H. Elling
Publisher : Routledge
Page : 411 pages
File Size : 46,7 Mb
Release : 2018-02-06
Category : Psychology
ISBN : 9781351840842

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Unhealthy Work by Peter L. Schnall,Marnie Dobson,Ellen Rosskam,Ray H. Elling Pdf

Work, so fundamental to well-being, has its darker and more costly side. Work can adversely affect our health, well beyond the usual counts of injuries that we think of as 'occupational health'. The ways in which work is organized - its pace and intensity, degree of control over the work process, sense of justice, and employment security, among other things - can be as toxic to the health of workers as the chemicals in the air. These work characteristics can be detrimental not only to mental well-being but to physical health. Scientists refer to these features of work as 'hazards' of the 'psychosocial' work environment. One key pathway from the work environment to illness is through the mechanism of stress; thus we speak of 'stressors' in the work environment, or 'work stress'. This is in contrast to the popular psychological understandings of 'stress', which locate many of the problems with the individual rather than the environment. In this book we advance a social environmental understanding of the workplace and health. The book addresses this topic in three parts: the important changes taking place in the world of work in the context of the global economy (Part I); scientific findings on the effects of particular forms of work organization and work stressors on employees' health, 'unhealthy work' as a major public health problem, and estimates of costs to employers and society (Part II); and, case studies and various approaches to improve working conditions, prevent disease, and improve health (Part III).

The Cambridge Handbook of Workplace Affect

Liu-Qin Yang,Russell Cropanzano,Catherine S. Daus,Vicente Martínez-Tur
The Cambridge Handbook of Workplace Affect Book PDF

Author : Liu-Qin Yang,Russell Cropanzano,Catherine S. Daus,Vicente Martínez-Tur
Publisher : Cambridge University Press
Page : 573 pages
File Size : 41,7 Mb
Release : 2020-07-16
Category : Psychology
ISBN : 9781108494038

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The Cambridge Handbook of Workplace Affect by Liu-Qin Yang,Russell Cropanzano,Catherine S. Daus,Vicente Martínez-Tur Pdf

Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.

Emotional Labor in Work with Patients and Clients

Dorota Żołnierczyk-Zreda
Emotional Labor in Work with Patients and Clients Book PDF

Author : Dorota Żołnierczyk-Zreda
Publisher : CRC Press
Page : 95 pages
File Size : 51,5 Mb
Release : 2020-08-11
Category : Medical
ISBN : 9781000092172

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Emotional Labor in Work with Patients and Clients by Dorota Żołnierczyk-Zreda Pdf

This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various “assistance-related” professional groups, as well as individuals whose work is related to contact with demanding clients. It offers concepts and research on the causes and effects of emotional burden (most often manifested as stress and burnout) when working with patients, children, and clients. The book provides a detailed analysis of various aspects of emotional burden at work. It includes a description of studies carried out in 5 different professional groups that were exposed to emotional burden during emotional work and emotional labour. The book discusses the application of known and international diagnostic methods and provides an intercultural comparison. The current diagnosis of stress and burnout, as well as physical and mental health of individuals performing emotional work will be covered, as well as offering practical solutions on assistance for individuals based on the diagnosis of their health. This book is for any professional or aspiring professional in the field, including postgraduate students. Scientists and practitioners in the field of work and health psychology, management, occupational health and safety, and HR will find this book of interest. Employers of assistance and services sectors, authorities formulating employment laws, lawyers, and occupational medicine physicians are also among this book’s top audience.

The Emotional Labour of Nursing Revisited

Pam Smith
The Emotional Labour of Nursing Revisited Book PDF

Author : Pam Smith
Publisher : Bloomsbury Publishing
Page : 248 pages
File Size : 49,9 Mb
Release : 2011-12-02
Category : Medical
ISBN : 9780230356313

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The Emotional Labour of Nursing Revisited by Pam Smith Pdf

As nurses become responsible for increasingly technical service delivery, has the profession lost its focus on the emotional and human aspects of the role? Do care and compassion remain at the heart of contemporary nursing practice? In this major reworking of a classic text, respected author Pam Smith emphasizes the continued relevance of emotional labour within the modern healthcare context. Revisiting her original findings in light of fresh theoretical perspectives and data drawn from her own new research studies, Smith explores the ways in which the experience of learning nursing and caring is changing in the twenty-first century. A vivid example of the significance of nursing's evidence base, this timely new edition: addresses the most emotionally challenging aspects of the nursing role, including encountering death and dying on the ward; examines the impact of race, age, gender and violence in providing patient centred care; interrogates the importance of the role of practice educators and mentors in practice settings. An inspiring text for the next generation of nurses, The Emotional Labour of Nursing Revisited is an essential read for anyone interested in the contemporary challenges of keeping the whole person at the centre of their practice.