The Dark Side Of Emotional Labour

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The Dark Side of Emotional Labour

Jenna Ward,Robert McMurray
The Dark Side of Emotional Labour Book PDF

Author : Jenna Ward,Robert McMurray
Publisher : Routledge
Page : 148 pages
File Size : 53,9 Mb
Release : 2015-10-05
Category : Business & Economics
ISBN : 9781134094158

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The Dark Side of Emotional Labour by Jenna Ward,Robert McMurray Pdf

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

Emotional Labour in Criminal Justice and Criminology

Jake Phillips,Jaime Waters,Chalen Westaby,Andrew Fowler
Emotional Labour in Criminal Justice and Criminology Book PDF

Author : Jake Phillips,Jaime Waters,Chalen Westaby,Andrew Fowler
Publisher : Routledge
Page : 261 pages
File Size : 42,5 Mb
Release : 2020-06-04
Category : Social Science
ISBN : 9780429619106

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Emotional Labour in Criminal Justice and Criminology by Jake Phillips,Jaime Waters,Chalen Westaby,Andrew Fowler Pdf

This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years ago, emotional labour seeks to explore the ways in which people manage their emotions in order to achieve the aims of their organisations, and the subsequent impact of this is on workers and service users. The chapters in this edited collection explore work in a wide range of criminal justice institutions as well as the penal voluntary sector. In addition to literature review chapters which consolidate what we already know, this book includes case study chapters which extend our knowledge of how emotional labour is performed in specific contexts, and in relation to certain types of work. Emotional Labour in Criminal Justice and Criminology covers topics such as prisoners who die from natural causes in prison, to the work of independent domestic violence advisors and the use of emotion by death penalty lawyers in the US. An accessible and compelling read, this book presents ground-breaking qualitative and quantitative research which will be critical to criminologists, criminal justice practitioners, students of criminology and academics in the fields of social policy and public service.

The Dark Side of Organizational Behavior

H. Cenk Sözen,H. Nejat Basım
The Dark Side of Organizational Behavior Book PDF

Author : H. Cenk Sözen,H. Nejat Basım
Publisher : Taylor & Francis
Page : 187 pages
File Size : 50,8 Mb
Release : 2022-07-15
Category : Business & Economics
ISBN : 9781000619317

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The Dark Side of Organizational Behavior by H. Cenk Sözen,H. Nejat Basım Pdf

The Dark Side of Organizational Behavior aims to gather all the micro- and meso-level topics about the dark side of organizations that may guide management practitioners, researchers, and students. The history before the modern human civilization is full of multiple types of conflicts, wars, struggles and violence. Modernization project has constructed a desired reality of human being and has somehow concealed the dark side of human interactions. Through this outlook, this book explores the realities of the dark side of organizations and how these realities may have the potential to change previous assumptions about business life. The field of organizational behavior is dominated by the positive aspects of the business life, but conflict, war, struggle, and violence have always been a part of history. It is not possible to isolate organizational participants from negative emotions like hostility, dislike, hate, jealousy, rage and revenge. A manager may devote most of their time to cope with conflicts, deviant behaviors, ambitious individuals, gossips and dysfunctional rivalry among employees. It is evident that negative events and interactions among employees cost more time and energy for a manager than the positive side of organizational life. Therefore, exploring the realities of the dark side of organizations may have the potential to change previous assumptions about business life. This book will be of interest to researchers, academics, practitioners, and advanced students in the fields of organizational studies and behavior, human resource management, employment relations, and organizational psychology.

Emotional and Cognitive Overload

Anne-Françoise Rutkowski,Carol Saunders
Emotional and Cognitive Overload Book PDF

Author : Anne-Françoise Rutkowski,Carol Saunders
Publisher : Routledge
Page : 200 pages
File Size : 54,7 Mb
Release : 2018-08-21
Category : Psychology
ISBN : 9781351682480

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Emotional and Cognitive Overload by Anne-Françoise Rutkowski,Carol Saunders Pdf

We live in a world of limitless information. At both home and at work, an endless range of devices and IT systems place demands upon our attention that human beings have never experienced before, but are our brains capable of processing it all? In this important new book, the idea of brain overload is defined and explored, from its impact on our decision-making and memory, to how we may cope with the resultant ‘technostress’. Supported by case studies and also exploring the idea of ‘IT addiction’, the book concludes by asking how IT processes may support rather than hinder our cognitive functioning. This is essential reading for anyone interested in how we function in the digital age.

The Dark Sides of Empathy

Fritz Breithaupt
The Dark Sides of Empathy Book PDF

Author : Fritz Breithaupt
Publisher : Cornell University Press
Page : 288 pages
File Size : 43,7 Mb
Release : 2019-06-15
Category : Psychology
ISBN : 9781501735608

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The Dark Sides of Empathy by Fritz Breithaupt Pdf

Many consider empathy to be the basis of moral action. However, the ability to empathize with others is also a prerequisite for deliberate acts of humiliation and cruelty. In The Dark Sides of Empathy, Fritz Breithaupt contends that people often commit atrocities not out of a failure of empathy but rather as a direct consequence of over-identification and a desire to increase empathy. Even well-meaning compassion can have many unintended consequences, such as intensifying conflicts or exploiting others. Empathy plays a central part in a variety of highly problematic behaviors. From mere callousness to terrorism, exploitation to sadism, and emotional vampirism to stalking, empathy all too often motivates and promotes malicious acts. After tracing the development of empathy as an idea in German philosophy, Breithaupt looks at a wide-ranging series of case studies—from Stockholm syndrome to Angela Merkel's refugee policy and from novels of the romantic era to helicopter parents and murderous cheerleader moms—to uncover how narcissism, sadism, and dangerous celebrity obsessions alike find their roots in the quality that, arguably, most makes us human.

Resilience (HBR Emotional Intelligence Series)

Harvard Business Review,Daniel Goleman,Jeffrey A. Sonnenfeld,Shawn Achor
Resilience HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Daniel Goleman,Jeffrey A. Sonnenfeld,Shawn Achor
Publisher : Harvard Business Press
Page : 144 pages
File Size : 48,7 Mb
Release : 2017-04-18
Category : Self-Help
ISBN : 9781633693241

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Resilience (HBR Emotional Intelligence Series) by Harvard Business Review,Daniel Goleman,Jeffrey A. Sonnenfeld,Shawn Achor Pdf

How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This book reveals the key traits of those who emerge stronger from challenges, helps you train your brain to withstand the stresses of daily life, and presents an approach to an effective career reboot. This volume includes the work of: Daniel Goleman Jeffrey A. Sonnenfeld Shawn Achor This collection of articles includes “How Resilience Works,” by Diane Coutu; “Resilience for the Rest of Us,” by Daniel Goleman; “How to Evaluate, Manage, and Strengthen Your Resilience,” by David Kopans; “Find the Coaching in Criticism,” by Sheila Heen and Douglas Stone; “Firing Back: How Great Leaders Rebound After Career Disasters,” by Jeffrey A. Sonnenfeld and Andrew J. Ward; and “Resilience Is About How You Recharge, Not How You Endure,” by Shawn Achor and Michelle Gielan. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Feelings and Work in Modern History

Agnes Arnold-Forster,Alison Moulds
Feelings and Work in Modern History Book PDF

Author : Agnes Arnold-Forster,Alison Moulds
Publisher : Bloomsbury Publishing
Page : 180 pages
File Size : 51,8 Mb
Release : 2022-01-27
Category : History
ISBN : 9781350197206

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Feelings and Work in Modern History by Agnes Arnold-Forster,Alison Moulds Pdf

Work in all its guises is a fundamental part of the human experience, and yet it is a setting where emotions rarely take centre stage. This edited collection interrogates the troubled relationship between emotion and work to shed light on the feelings and meanings of both paid and unpaid labour from the late 19th to the 21st century. Central to this book is a reappraisal of 'emotional labour', now associated with the household and 'life admin' work largely undertaken by women and which reflects and perpetuates gender inequalities. Critiquing this term, and the history of how work has made us feel, Feelings and Work in Modern History explores the changing values we have ascribed to our labour, examines the methods deployed by workplaces to manage or 'administrate' our emotions, and traces feelings through 19th, 20th and 21st century Europe, Asia and South America. Exploring the damages wrought to physical and emotional health by certain workplaces and practices, critiquing the pathologisation of some emotional responses to work, and acknowledging the joy and meaning people derive from their labour, this book appraises the notion of 'work-life balance', explores the changing notions of professionalism and critically engages with the history of capitalism and neo-liberalism. In doing so, it interrogates the lasting impact of some of these histories on the current and future emotional landscape of labour.

The Dark Side of Organizational Behavior

Ricky W. Griffin
The Dark Side of Organizational Behavior Book PDF

Author : Ricky W. Griffin
Publisher : Pfeiffer
Page : 552 pages
File Size : 44,9 Mb
Release : 2004-03-22
Category : Business & Economics
ISBN : UOM:39015058205520

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The Dark Side of Organizational Behavior by Ricky W. Griffin Pdf

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A Critique of Emotional Intelligence

Kevin R. Murphy
A Critique of Emotional Intelligence Book PDF

Author : Kevin R. Murphy
Publisher : Psychology Press
Page : 373 pages
File Size : 48,6 Mb
Release : 2006
Category : Psychology
ISBN : 0805853170

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A Critique of Emotional Intelligence by Kevin R. Murphy Pdf

This book analyzes important criticisms of the current research on Emotional Intelligence (EI), a topic of growing interest in the behavioral and social sciences. It looks at emotional intelligence research and EI interventions from a scientific and measurement perspective and identifies ways of improving the often shaky foundations of our current conceptions of emotional intelligence. With a balanced viewpoint, A Critique of Emotional Intelligence includes contributions from leading critics of EI research and practice (e.g., Frank Landy, Mark Schmit, Chockalingam Viswesvaran), proponents of EI (e.g., Neal Ashkanasy, Catherine Daus), as well as a broad range of well-informed authors. Proponents claim that EI is more important in life than academic intelligence, while opponents claim that there is no such thing as emotional intelligence. Three key criticisms that have been leveled at emotional intelligence include: (1) EI is poorly defined and poorly measured; (2) EI is a new name for familiar constructs that have been studied for decades; and (3) claims about EI are overblown. While the book presents these criticisms, the final section proposes ways of improving EI research and practice with EI theories, tests, and applications.

Fed Up

Gemma Hartley
Fed Up Book PDF

Author : Gemma Hartley
Publisher : HarperCollins
Page : 283 pages
File Size : 41,5 Mb
Release : 2018-11-13
Category : Social Science
ISBN : 9780062856487

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Fed Up by Gemma Hartley Pdf

From Gemma Hartley, the journalist who ignited a national conversation on emotional labor, comes Fed Up, a bold dive into the unpaid, invisible work women have shouldered for too long—and an impassioned vision for creating a better future for us all. Day in, day out, women anticipate and manage the needs of others. In relationships, we initiate the hard conversations. At home, we shoulder the mental load required to keep our households running. At work, we moderate our tone, explaining patiently and speaking softly. In the world, we step gingerly to keep ourselves safe. We do this largely invisible, draining work whether we want to or not—and we never clock out. No wonder women everywhere are overtaxed, exhausted, and simply fed up. In her ultra-viral article “Women Aren’t Nags—We’re Just Fed Up,” shared by millions of readers, Gemma Hartley gave much-needed voice to the frustration and anger experienced by countless women. Now, in Fed Up, Hartley expands outward from the everyday frustrations of performing thankless emotional labor to illuminate how the expectation to do this work in all arenas—private and public—fuels gender inequality, limits our opportunities, steals our time, and adversely affects the quality of our lives. More than just name the problem, though, Hartley teases apart the cultural messaging that has led us here and asks how we can shift the load. Rejecting easy solutions that don’t ultimately move the needle, Hartley offers a nuanced, insightful guide to striking real balance, for true partnership in every aspect of our lives. Reframing emotional labor not as a problem to be overcome, but as a genderless virtue men and women can all learn to channel in our quest to make a better, more egalitarian world, Fed Up is surprising, intelligent, and empathetic essential reading for every woman who has had enough with feeling fed up.

The Dark Side of Social Media

Pavica Sheldon,Philipp Rauschnabel,James M. Honeycutt
The Dark Side of Social Media Book PDF

Author : Pavica Sheldon,Philipp Rauschnabel,James M. Honeycutt
Publisher : Academic Press
Page : 188 pages
File Size : 55,6 Mb
Release : 2019-07-06
Category : Computers
ISBN : 9780128162767

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The Dark Side of Social Media by Pavica Sheldon,Philipp Rauschnabel,James M. Honeycutt Pdf

The Dark Side of Social Media: Psychological, Managerial, and Societal Perspectives examines how social media can negatively affect our lives. The book tackles issues related to social media such as emotional and mental health, shortened attention spans, selective self-presentation and narcissism, the declining quality of interpersonal relationships, privacy and security, cyberstalking, cyberbullying, misinformation and online deception, and negative peer effects. It goes on to discuss social media and companies (loss of power, challenging control mechanisms) and societies as a whole (fake news, chatbots, changes in the workplace). The Dark Side of Social Media: Psychological, Managerial, and Societal Perspectives empowers readers to have a more holistic understanding of the consequences of utilizing social media. It does not necessarily argue that social media is a bad development, but rather serves to complement the numerous empirical findings on the "bright side" of social media with a cautionary view on the negative developments. Focuses on interpersonal communication through social media Focuses on psychology of media effects Explores social media issues on both an individual and societal level Documents the rise of social media from niche phenomenon to mass market Examines the differences between creating and consuming content

EQ, Applied

Justin Bariso
EQ Applied Book PDF

Author : Justin Bariso
Publisher : Unknown
Page : 208 pages
File Size : 49,8 Mb
Release : 2018-05-09
Category : Business & Economics
ISBN : 3981984110

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EQ, Applied by Justin Bariso Pdf

In this age of social media attacks, broken commitments, and rampant corruption, a high emotional intelligence quotient, or EQ, is more important than ever. Justin Bariso brings the concept of emotional intelligence up to date and into the real world, combining scientific research with high-profile examples and personal stories. EQ, Applied teaches you how to channel your strongest feelings in a way that helps, not harms you--or others--enabling you to break down barriers and improve the quality of your relationships. You'll learn how thoughts and habits affect emotions, and how to replace bad habits with healthier ones. You'll see why even negative feedback is a gift, and when being empathetic can actually get you into trouble. Finally, you'll learn how people can use your emotions to manipulate you, and how you can guard yourself against such attempts, leading to greater mental and emotional strength. EQ, Applied gives you a set of practical tools and exercises that inspire you to be more helpful, move past resentment, and develop your more authentic self. By increasing your knowledge about emotions, you'll better understand yourself and make wiser decisions. It's time to put your emotions to work.

Research Companion to Emotion in Organizations

Neal M. Ashkanasy,Cary L. Cooper
Research Companion to Emotion in Organizations Book PDF

Author : Neal M. Ashkanasy,Cary L. Cooper
Publisher : Edward Elgar Pub
Page : 641 pages
File Size : 44,8 Mb
Release : 2008
Category : Business & Economics
ISBN : 1849800499

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Research Companion to Emotion in Organizations by Neal M. Ashkanasy,Cary L. Cooper Pdf

'The timely emergence of the book Research Companion to Emotions in Organizations is most welcome and highly valued. . . [it] has successfully brought together prominent researchers and authors who are actively involved in emotion research across the globe. . . the existence of this book brings a great help to facilitate research on the field. . . This book is highly recommended for postgraduate students and scholars who are interested in pursuing their quest for answers and solutions pertaining to emotion-related workplace problems. Consistent with its title, this book is a great companion to those embarking on this sort of scholarly journey.' - Abdul Kadir Othman, VISION - the Journal of Business Perspective

The Managed Heart

Arlie Russell Hochschild
The Managed Heart Book PDF

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
Page : 352 pages
File Size : 52,7 Mb
Release : 2012-03-31
Category : Social Science
ISBN : 9780520951853

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The Managed Heart by Arlie Russell Hochschild Pdf

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Understanding Emotion at Work

Stephen Fineman
Understanding Emotion at Work Book PDF

Author : Stephen Fineman
Publisher : SAGE
Page : 218 pages
File Size : 53,5 Mb
Release : 2003-05-27
Category : Business & Economics
ISBN : 0761947906

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Understanding Emotion at Work by Stephen Fineman Pdf

Getting to the heart of what binds and breaks organizations: emotion, Stephen Fineman explores beyond the surface of work to the rich emotional life bubbling underneath, showing what employees and managers constantly deal with but are often ill-equipped to do so.