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Enterprise Networks and Telephony by Solange Ghernaouti-Helie,Arnaud Dufour Pdf
A revised and updated translation of the French original, this work deals effectively with local area network technologies and management, offering a broad overview of enterprise telecommunication technologies. Also covered is computer telephony integration (CTI) through a presentation of the main technologies of the domain. A functional description of the main features of network operating systems is proposed and illustrated by Novell IntraNetWare and Windows NT examples, with special emphasis offered on business applications and management issues of these topics. The main interest of the book resides in the dual approach of enterprise networks, covering both technical and managerial elements, providing a global understanding of business applications and management of telecommunications to IT professionals and students. Concrete tools and methods are described, thus offering practical advice of immediate relevance.
Securing Cisco IP Telephony Networks by Akhil Behl Pdf
The real-world guide to securing Cisco-based IP telephony applications, devices, and networks Cisco IP telephony leverages converged networks to dramatically reduce TCO and improve ROI. However, its critical importance to business communications and deep integration with enterprise IP networks make it susceptible to attacks that legacy telecom systems did not face. Now, there’s a comprehensive guide to securing the IP telephony components that ride atop data network infrastructures–and thereby providing IP telephony services that are safer, more resilient, more stable, and more scalable. Securing Cisco IP Telephony Networks provides comprehensive, up-to-date details for securing Cisco IP telephony equipment, underlying infrastructure, and telephony applications. Drawing on ten years of experience, senior network consultant Akhil Behl offers a complete security framework for use in any Cisco IP telephony environment. You’ll find best practices and detailed configuration examples for securing Cisco Unified Communications Manager (CUCM), Cisco Unity/Unity Connection, Cisco Unified Presence, Cisco Voice Gateways, Cisco IP Telephony Endpoints, and many other Cisco IP Telephony applications. The book showcases easy-to-follow Cisco IP Telephony applications and network security-centric examples in every chapter. This guide is invaluable to every technical professional and IT decision-maker concerned with securing Cisco IP telephony networks, including network engineers, administrators, architects, managers, security analysts, IT directors, and consultants. Recognize vulnerabilities caused by IP network integration, as well as VoIP’s unique security requirements Discover how hackers target IP telephony networks and proactively protect against each facet of their attacks Implement a flexible, proven methodology for end-to-end Cisco IP Telephony security Use a layered (defense-in-depth) approach that builds on underlying network security design Secure CUCM, Cisco Unity/Unity Connection, CUPS, CUCM Express, and Cisco Unity Express platforms against internal and external threats Establish physical security, Layer 2 and Layer 3 security, and Cisco ASA-based perimeter security Complete coverage of Cisco IP Telephony encryption and authentication fundamentals Configure Cisco IOS Voice Gateways to help prevent toll fraud and deter attacks Secure Cisco Voice Gatekeepers and Cisco Unified Border Element (CUBE) against rogue endpoints and other attack vectors Secure Cisco IP telephony endpoints–Cisco Unified IP Phones (wired, wireless, and soft phone) from malicious insiders and external threats This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
A Game Changer for WFH Practitioners Ê KEY FEATURESÊÊ _ Get to know the challenges and benefits of VoIP. _ Explore in-depth coverage on methodologies of the VoIP system. _ Includes the VoIP economic model, technology model, and in-practices. DESCRIPTIONÊ ÔVoIP Telephony and YouÕ introduces you to new and advanced ways of communicating over traditional telephony realms. Telcos use public internet private IPs for this long-distance voice communication in the Covid era. This book describes how VoIP encompasses the capability to encode and deliver content in real-time across digitized networks. In this book, you will learn about VoIP regulations, VoIP hardware and software, video conferencing servers, SWOT analysis of Telcos, switching technology. You will also learn about the TCP/IP, market, Economics model, business model, and technology models. You will learn how to eliminate echo by understanding the various interfaces of VoIP and a number of digital protocols.This book will also provide you with a solution to design and maintain communication systems that can be used reliably in the Covid-19 times. This book includes several best practices and security measures to secure conversations by use of surveillance methods and VoIP security provisions.ÊÊ WHAT YOU WILL LEARN _ Learn to establish a strong and robust digital communication for WFH business operations. _ Explore and evaluate buyingÊ decisions between cloud-based phones and other VoIP devices. _ Learn to optimize utilization of the VoIP telephony devices for audio and video conferencing. WHO THIS BOOK IS FORÊÊ This book is for aspiring and current technicians, network administrators, engineers, IT managers, VoIP integrators and solution providers, mobile experts, and WFH practitioners. TABLE OF CONTENTS 1. Introduction to Voice over Internet Protocol (VoIP) 2. VoIP Video Conferencing and Corona Virus 3. VoIPÕs Challenges and Benefits and VoIP MarketÕs Independent Providers 4. Overview of Systems-Level 5. Interfaces of VoIP Telephony 6. Assurance of Voice Quality for VoIP Networks 7. Implementation of VoIP Security 8. Functionality of a Data Router 9. Technical Description related to VoIP 10. VoIP Hardware and Software Components 11. Business Model and Market Model in relation with Internet Telephony 12. Technology, Economics and In-Practice to be concerned with IP telephony 13. VoIP to be Concluded
Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford Pdf
Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
Calling all-- * telecom managers * datacom managers with voice responsibilities * Call Center managers * VoIP implementers * network integrators * product and service developers * industry analysts "Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in easily understandable terms." -- Joe Licata, President, Siemens Enterprise Networks "A welcome addition to the bookshelf for anyone interested in the evolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text." -- Michael Thurk, Avaya, Group Vice President - Systems "Allan Sulkin's solid expertise and critical insight has been a valuable resource for the telecommunications community for over 20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony." -- Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Inc. The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space. In PBX Systems for IP Telephony, Allan Sulkin--consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies--evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers. The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link--or the missing link--that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice. Here's why: * No one knows PBX systems and markets better than the author, and no one is better at explaining them * This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research * You get insights into the potential strengths and weaknesses of next-generation PBX systems * You'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future * There's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems When it comes to the PBX, the question often seems to be "Who's job is it anyway?" With this guidebook, you'll be ready to take the responsibility--and get the credit.
More and more businesses today have their receive phone service through Internet instead of local phone company lines. Many businesses are also using their internal local and wide-area network infrastructure to replace legacy enterprise telephone networks. This migration to a single network carrying voice and data is called convergence, and it's revolutionizing the world of telecommunications by slashing costs and empowering users. The technology of families driving this convergence is called VoIP, or Voice over IP.
Integrating Voice and Data Networks by Scott Keagy Pdf
Annotation Voice/Data Integration on Cisco Networks is both a conceptual reference and a practical how-to book that bridges the gap between existing telephony networks and the new world of packetized voice over data networks. Technologies are explained in a context that gives the reader a holistic understanding of voice/data integration. Reader can then follow a complete process to design and implement a variety of network scenarios, leveraging the author's experience with real voice/data networks. The audio accompaniment on CD-ROM will be an excellent companion to demonstrate the expected voice quality using different voice/data networking scenarios. This will allow professionals in the field to demonstrate different sound quality levels to customers.
High-Speed Cisco Networks: Planning, Design, and Implementation covers LAN/WAN technology and its benefits. The book lays out Cisco's complete line of products and describes their features and best applications. It provides critical details on routers and servers, switches and hubs, security products, network management tools, ATM products, other services and programs, and Internetwork Operating Systems (IOS). Cisco's routers, hubs, and switches are the core of the Internet and today's high-speed networks. Armed with this independent evaluation, the reader can design high-speed networks that meet current needs and scale to future requirements with confidence.
VoIP and Enhanced IP Communications Services by International Engineering Consortium Pdf
Focusing on the current forward momentum of IP applications and services, this practical resource offers a varied range of perspectives on the current status and future directions of IP communications.
VoIP and Unified Communications by William A. Flanagan Pdf
Translates technical jargon into practical business communications solutions This book takes readers from traditional voice, fax, video, and data services delivered via separate platforms to a single, unified platform delivering all of these services seamlessly via the Internet. With its clear, jargon-free explanations, the author enables all readers to better understand and assess the growing number of voice over Internet protocol (VoIP) and unified communications (UC) products and services that are available for businesses. VoIP and Unified Communications is based on the author's careful review and synthesis of more than 7,000 pages of published standards as well as a broad range of datasheets, websites, white papers, and webinars. It begins with an introduction to IP technology and then covers such topics as: Packet transmission and switching VoIP signaling and call processing How VoIP and UC are defining the future Interconnections with global services Network management for VoIP and UC This book features a complete chapter dedicated to cost analyses and payback calculations, enabling readers to accurately determine the short- and long-term financial impact of migrating to various VoIP and UC products and services. There's also a chapter detailing major IP systems hardware and software. Throughout the book, diagrams illustrate how various VoIP and UC components and systems work. In addition, the author highlights potential problems and threats to UC services, steering readers away from common pitfalls. Concise and to the point, this text enables readers—from novices to experienced engineers and technical managers—to understand how VoIP and UC really work so that everyone can confidently deal with network engineers, data center gurus, and top management.
Introducing Routing and Switching in the Enterprise, CCNA Discovery Learning Guide by Allan Reid,Jim Lorenz,Cheryl A. Schmidt Pdf
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introducing Routing and Switching in the Enterprise, CCNA Discovery Learning Guide is the official supplemental textbook for the Introducing Routing and Switching in the Enterprise course in the Cisco® Networking Academy® CCNA® Discovery curriculum version 4. The course, the third of four in the new curriculum, familiarizes you with the equipment applications and protocols installed in enterprise networks, with a focus on switched networks, IP Telephony requirements, and security. It also introduces advanced routing protocols such as Enhanced Interior Gateway Routing Protocol (EIGRP) and Open Shortest Path First (OSPF) Protocol. Hands-on exercises include configuration, installation, and troubleshooting. The Learning Guide’s features help you focus on important concepts to succeed in this course: Chapter Objectives—Review core concepts by answering the focus questions listed at the beginning of each chapter. Key Terms—Refer to the lists of networking vocabulary introduced and highlighted in context in each chapter. The Glossary defines each key term. Summary of Activities and Labs—Maximize your study time with this complete list of all associated exercises at the end of each chapter. Check Your Understanding—Evaluate your readiness with the end-of-chapter questions that match the style of questions you see in the online course quizzes. The answer key explains each answer. Challenge Questions and Activities—Apply a deeper understanding of the concepts with these challenging end-of-chapter questions and activities. The answer key explains each answer. Hands-on Labs— Master the practical, hands-on skills of the course by performing all the tasks in the course labs and additional challenge labs included in Part II of the Learning Guide. This book is part of the Cisco Networking Academy Series from Cisco Press®. Books in this series support and complement the Cisco Networking Academy curriculum.
Converged Networks and Services by Igor Faynberg,Lawrence Gabuzda,Hui-Lan Lu Pdf
A much-needed guide through the thicket of conflicting IP telephony technologies.-Scott Bradner Convergence of the Internet and the Public Switched Telephone Network (PSTN) makes possible a wide range of new telecommunications services. Written by the industry leaders at Bell Laboratories, this book puts the future of convergence in perspective and helps you make decisions that leverage its power. The authors describe the network infrastructure, then explain how the PSTN and Internet are being modified to work with each other. They also define and explore three aspects of the convergence: 1) interworking with VoIP, 2) IP-based service control, and 3) remote access to IP networks. With this book, you'll get an insider's perspective of key technologies, an in-depth review of the relevant standards, and a detailed survey of emerging applications and products.You'll also learn how to determine which products and services are right for your organization. Wiley Networking Council Books put technology into perspective for decision-makers who need an implementation strategy, a vendor and outsourcing strategy, and a product and design strategy. The Council of series advisors is composed of three of the the most influential leaders of the networking community:Visit our Web site at www.wiley.com/compbooks/ Visit the Networking Council Web site at www.wiley.com/networking council
SIP Trunking by Christina Hattingh,Darryl Sladden,ATM Zakaria Swapan Pdf
The first complete guide to planning, evaluating, and implementing high-value SIP trunking solutions Most large enterprises have switched to IP telephony, and service provider backbone networks have largely converted to VoIP transport. But there’s a key missing link: most businesses still connect to their service providers via old-fashioned, inflexible TDM trunks. Now, three Cisco® experts show how to use Session Initiation Protocol (SIP) trunking to eliminate legacy interconnects and gain the full benefits of end-to-end VoIP. Written for enterprise decision-makers, network architects, consultants, and service providers, this book demystifies SIP trunking technology and trends and brings unprecedented clarity to the transition from TDM to SIP interconnects. The authors separate the true benefits of SIP trunking from the myths and help you systematically evaluate and compare service provider offerings. You will find detailed cost analyses, including guidance on identifying realistic, achievable savings. SIP Trunking also introduces essential techniques for optimizing network design and security, introduces proven best practices for implementation, and shows how to apply them through a start-to-finish case study. Discover the advanced Unified Communications solutions that SIP trunking facilitates Systematically plan and prepare your network for SIP trunking Generate effective RFPs for SIP trunking Ask service providers the right questions—and make sense of their answers Compare SIP deployment models and assess their tradeoffs Address key network design issues, including security, call admission control, and call flows Manage SIP/TDM interworking throughout the transition This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
