Esourcing Capability Model For Service Providers Escm Sp

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eSourcing Capability Model for Service Providers eSCM-SP

Bill Hefley
eSourcing Capability Model for Service Providers eSCM SP Book PDF

Author : Bill Hefley
Publisher : Van Haren
Page : 353 pages
File Size : 54,6 Mb
Release : 2015-01-01
Category : Education
ISBN : 9789401801256

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eSourcing Capability Model for Service Providers eSCM-SP by Bill Hefley Pdf

The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

eSourcing Capability Model for Client Organizations - eSCM-CL

Bill Hefley,Ethel A. Loesche
eSourcing Capability Model for Client Organizations eSCM CL Book PDF

Author : Bill Hefley,Ethel A. Loesche
Publisher : Van Haren
Page : 450 pages
File Size : 54,9 Mb
Release : 2010-01-08
Category : Education
ISBN : 9789087535605

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eSourcing Capability Model for Client Organizations - eSCM-CL by Bill Hefley,Ethel A. Loesche Pdf

Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

Process Improvement and CMMI for Systems and Software

Ron S. Kenett,Emanuel Baker
Process Improvement and CMMI for Systems and Software Book PDF

Author : Ron S. Kenett,Emanuel Baker
Publisher : CRC Press
Page : 297 pages
File Size : 40,7 Mb
Release : 2010-03-09
Category : Business & Economics
ISBN : 9781000687385

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Process Improvement and CMMI for Systems and Software by Ron S. Kenett,Emanuel Baker Pdf

Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr

Implementing Effective It Governance and It Management

Van Haren Publishing
Implementing Effective It Governance and It Management Book PDF

Author : Van Haren Publishing
Publisher : Van Haren
Page : 446 pages
File Size : 49,6 Mb
Release : 2015-02
Category : Computers
ISBN : 9789401800082

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Implementing Effective It Governance and It Management by Van Haren Publishing Pdf

In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organizations IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach

Implementing Effective IT Governance and IT Management

Gad J. Selig
Implementing Effective IT Governance and IT Management Book PDF

Author : Gad J. Selig
Publisher : Van Haren
Page : 128 pages
File Size : 46,7 Mb
Release : 2015-02-01
Category : Education
ISBN : 9789401805728

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Implementing Effective IT Governance and IT Management by Gad J. Selig Pdf

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies.Each of the chapters also covers one or more of the following action oriented topics: - the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; - the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

Gad J. Selig
Implementing IT Governance A Practical Guide to Global Best Practices in IT Management Book PDF

Author : Gad J. Selig
Publisher : Van Haren
Page : 328 pages
File Size : 49,5 Mb
Release : 2008-04-12
Category : Education
ISBN : 9789087531195

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Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management by Gad J. Selig Pdf

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization’s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT – strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.

Global Standards and Publications

Anonim
Global Standards and Publications Book PDF

Author : Anonim
Publisher : Van Haren
Page : 273 pages
File Size : 51,9 Mb
Release : 2024-06-30
Category : Education
ISBN : 9789401805735

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Global Standards and Publications by Anonim Pdf

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.

Software Process Improvement

Ita Richardson,Per Runeson
Software Process Improvement Book PDF

Author : Ita Richardson,Per Runeson
Publisher : Springer Science & Business Media
Page : 229 pages
File Size : 51,7 Mb
Release : 2006-10-10
Category : Business & Economics
ISBN : 9783540476955

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Software Process Improvement by Ita Richardson,Per Runeson Pdf

This textbook is intended for use by SPI (Software Process Improvement) m- agers and researchers, quality managers, and experienced project and research managers. The papers constitute the research proceedings of the 13th EuroSPI (European Software Process Improvement, www. eurospi. net) conference, held in Joensuu, Finland, 11-13 October 2006. The conference was held in 1994 in Dublin (Ireland), 1995 in Vienna (Austria), 1997 in Budapest (Hungary), 1998 in Gothenburg (Sweden), 1999 in Pori (Finland), 2000 in Copenhagen (D- mark), 2001 in Limerick (Ireland), 2002 in Nuremberg (Germany), 2003 in Graz (Austria), 2004 in Trondheim (Norway), and 2005 in Budapest (Hungary). - roSPI has established an experience library (library. eurospi. net) which will be continuously extended over the next years and will be made available to all - tendees. EuroSPI has also initiated a European Quali?cation Network in which di?erent SPINs and national initiatives join mutually bene?cial collaborations (EQN -- EU Leonardo da Vinci network project). With a founding conference on 5. 12. 2006 through EuroSPI partners and n- works, incollaborationwiththeEuropeanUnion(supportedbytheEULeonardo da Vinci Programme), a European certi?cation association will be created for the IT and services sector to o?er SPI knowledge and certi?cates to industry, establishing close knowledge transfer links between research and industry. The biggest value of EuroSPI lies in its function as a European knowledge and ex- rience exchange mechanism for SPI know-howbetween researchinstitutions and industry. September 2006 Richard Messnarz www. eurospi. net Organization OrganizationCommittee EuroSPI 2006 is organized by the EuroSPI partnership (www. eurospi.

Global standards and publications

Jane Chittenden,Rene Visser
Global standards and publications Book PDF

Author : Jane Chittenden,Rene Visser
Publisher : Van Haren
Page : 145 pages
File Size : 44,6 Mb
Release : 2012-05-11
Category : Electronic
ISBN : 9789087538972

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Global standards and publications by Jane Chittenden,Rene Visser Pdf

VHP Brochure 2012 / 2013. Part advertisement for VHP titles (50 pages). Part information / summary on 39 standards.

BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES

Sople, Vinod V.
BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES Book PDF

Author : Sople, Vinod V.
Publisher : PHI Learning Pvt. Ltd.
Page : 324 pages
File Size : 45,5 Mb
Release : 2016-06-07
Category : Business & Economics
ISBN : 9788120352360

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BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES by Sople, Vinod V. Pdf

The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Enterprise IT Governance, Business Value and Performance Measurement

Shi, Nan Si,Silvius, Gilbert
Enterprise IT Governance Business Value and Performance Measurement Book PDF

Author : Shi, Nan Si,Silvius, Gilbert
Publisher : IGI Global
Page : 300 pages
File Size : 41,7 Mb
Release : 2010-10-31
Category : Business & Economics
ISBN : 9781605663470

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Enterprise IT Governance, Business Value and Performance Measurement by Shi, Nan Si,Silvius, Gilbert Pdf

"This book provides evidence-based insights into the management and contribution of IT in organizations, to offer practical advice & solutions, models and tools that are instrumental in getting business value from IT"--Provided by publisher.

Outsourcing Professionals - Guide to Corporate Responsibility

Ron Babin,Bill Hefley
Outsourcing Professionals Guide to Corporate Responsibility Book PDF

Author : Ron Babin,Bill Hefley
Publisher : Van Haren
Page : 191 pages
File Size : 44,9 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789087538194

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Outsourcing Professionals - Guide to Corporate Responsibility by Ron Babin,Bill Hefley Pdf

Corporate Social Responsibility (CSR) is about managing an organization s impact on society and the environment through its operations, products or services and through its interaction with key stakeholders such as employees, customers, investors and suppliers. This book addresses how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis. Additionally, it examines corporate responsibility policies and practices for outsourcing, including identifying and showcasing policies that our membership have adopted, creating a framework for companies to model new CR policies, and provides multiple resources for readers. Active for several years within the IAOP is the Corporate Social Responsibility (CSR) Subcommittee of the IAOP Advocacy and Outreach Committee. As an outgrowth of the work of the CSR Subcommittee, the need for an Outsourcing Professional s Guide to CSR was identified.From both the 2009 and the more recent 2011 IAOP survey on corporate social responsibility in outsourcing, it was shown that an overwhelming (and consistent) 84-85% of organizations would follow IAOP guiding principles for socially responsible outsourcing. This stable percentage of organizations looking for guidance bodes well for the development of the IAOP s Outsourcing Professionals Guide to Corporate Social Responsibility.IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110,000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars.85% of IAOP members credit IAOP for improved outsourcing outcomes at their organizations and 93% of IAOP s Certified Outsourcing Professionals® (COPs) say that the designation has had a positive impact on their careers.

Global Standards and Publications - Edition 2016/2017

VHP
Global Standards and Publications Edition 2016 2017 Book PDF

Author : VHP
Publisher : Van Haren
Page : 196 pages
File Size : 51,9 Mb
Release : 2016-03-09
Category : Education
ISBN : 9789401806039

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Global Standards and Publications - Edition 2016/2017 by VHP Pdf

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the offi cial publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), fl exibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.

Introduction to the ITIL service lifecycle

Office of Government Commerce,Great Britain. Office of Government Commerce
Introduction to the ITIL service lifecycle Book PDF

Author : Office of Government Commerce,Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 51,5 Mb
Release : 2010-05-12
Category : Business & Economics
ISBN : 0113311311

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Introduction to the ITIL service lifecycle by Office of Government Commerce,Great Britain. Office of Government Commerce Pdf

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Implementing Strategic Sourcing

Gad J Selig,Richard LeFave,Christine V Bullen
Implementing Strategic Sourcing Book PDF

Author : Gad J Selig,Richard LeFave,Christine V Bullen
Publisher : Van Haren
Page : 390 pages
File Size : 43,6 Mb
Release : 2010-07-07
Category : Education
ISBN : 9789087535797

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Implementing Strategic Sourcing by Gad J Selig,Richard LeFave,Christine V Bullen Pdf

This informative, comprehensive, yet practical guide provides readers with a complete tool-kit of how to approach global sourcing successfully. Based on real world experiences on implementing and sustaining global sourcing the book provides readers with key guidance on: Foundations of Strategic Sourcing Management, risk, governance and legal considerations Organizational change, innovation and relationship management Transition planning and the end-game Successful principles for new business development from a service provider perspective Future trends, summary and lessons learned Ultimately this guide will take readers from ‘principles’ to ‘how to’s’ including: How to develop, implement, manage and govern an effective global sourcing strategy and plan How to put in place policies and processes that can be monitored to provide a balanced approach to sourcing How to build a strategic top-down framework coupled with an operational roadmap How to incorporate bottom-up implementation principles and practices that work How to ensure a coordinated, cost-effective and value-delivery plan and operating environment for strategic and tactical sourcing. In addition, it addresses the following areas in a comprehensive, yet easy to use and practical manner: Integrates strategic and operational concepts and practices Covers both clients and providers Supports the practice of global sourcing by leveraging and integrating professional rigor for best practices Provides practical knowledge, techniques, checklists and methodologies that can be used in any environment globally Includes many examples of current and emerging best practices Is broad and comprehensive, yet drills down to specific ‘how to’ details in all chapters Provides a global view of sourcing It comes highly recommended.