Foundations Of It Service Management Based On Itil

Author : Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen
Publisher : Van Haren
Page : 410 pages
File Size : 41,5 Mb
Release : 2008-07-15
Category : Education
ISBN : 9789087532284

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Foundations of IT Service Management Based on ITIL® by Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen Pdf

Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!

Author : itSMF - the IT Service Management Forum
Publisher : Van Haren Publishing
Page : 233 pages
File Size : 46,7 Mb
Release : 2005-09-26
Category : Business & Economics
ISBN : 9789077212585

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Foundations of IT service management by itSMF - the IT Service Management Forum Pdf

This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

Author : Anonim
Publisher : Unknown
Page : 280 pages
File Size : 43,7 Mb
Release : 2006
Category : Electronic
ISBN : 907721271X

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Foundations of IT Service Management based on ITIL (Dutch) by Anonim Pdf

Author : Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
Publisher : BCS, The Chartered Institute for IT
Page : 241 pages
File Size : 46,9 Mb
Release : 2012-05-08
Category : Business & Economics
ISBN : 9781906124939

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IT Service Management by Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury Pdf

ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.

Author : Van Haren Publishing
Publisher : Van Haren Publishing
Page : 514 pages
File Size : 53,9 Mb
Release : 2007
Category : Business & Economics
ISBN : 908753051X

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IT Service Management by Van Haren Publishing Pdf

Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.

Author : Pierre Bernard
Publisher : Van Haren
Page : 349 pages
File Size : 47,6 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789401805568

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IT Service Management Based on ITIL® 2011 Edition by Pierre Bernard Pdf

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

Author : Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
Publisher : BCS, The Chartered Institute
Page : 217 pages
File Size : 49,7 Mb
Release : 2010-02-24
Category : Business & Economics
ISBN : 9781906124434

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IT Service Management by Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury Pdf

ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.

Author : itSMF - the IT Service Management Forum
Publisher : Van Haren
Page : 233 pages
File Size : 46,6 Mb
Release : 2006-09-30
Category : Electronic
ISBN : 9789077212943

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Foundations for IT Service Management (Russian) by itSMF - the IT Service Management Forum Pdf

This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

Author : itSMF - the IT Service Management Forum
Publisher : Unknown
Page : 202 pages
File Size : 43,9 Mb
Release : 2006-08-01
Category : Electronic
ISBN : 9077212825

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Foundations of IT service management by itSMF - the IT Service Management Forum Pdf

This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

Author : Jan van Bon,Annelies van der Veen
Publisher : Van Haren
Page : 382 pages
File Size : 48,9 Mb
Release : 2007-09-09
Category : Education
ISBN : 9789087530570

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Foundations of ITIL® by Jan van Bon,Annelies van der Veen Pdf

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

Author : Liz Gallacher,Helen Morris
Publisher : John Wiley & Sons
Page : 420 pages
File Size : 45,8 Mb
Release : 2012-10-15
Category : Computers
ISBN : 9781119942757

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ITIL Foundation Exam Study Guide by Liz Gallacher,Helen Morris Pdf

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Author : Jan van Bon
Publisher : Van Haren
Page : 381 pages
File Size : 47,5 Mb
Release : 2007-09-09
Category : Education
ISBN : 9789087539160

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Foundations of ITIL® | by Jan van Bon Pdf

Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

Author : Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen
Publisher : Unknown
Page : 165 pages
File Size : 45,5 Mb
Release : 2008
Category : Computer service industry
ISBN : 9087531257

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Service Design Based on ITIL V3 by Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen Pdf

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

Author : Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen
Publisher : Van Haren Publishing
Page : 0 pages
File Size : 40,6 Mb
Release : 2010-06-06
Category : Education
ISBN : 9087531028

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ITIL® V3 by Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen Pdf

Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the ‘lifecycle’ approach?

Author : Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen
Publisher : Unknown
Page : 171 pages
File Size : 46,7 Mb
Release : 2008
Category : Computer service industry
ISBN : 9087531265

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Service Transition Based on ITIL V3 by Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen Pdf

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)