Service Transition Based On Itil V3

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Service Transition Based on ITIL V3

Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen
Service Transition Based on ITIL V3 Book PDF

Author : Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen
Publisher : Unknown
Page : 171 pages
File Size : 48,6 Mb
Release : 2008
Category : Computer service industry
ISBN : 9087531265

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Service Transition Based on ITIL V3 by Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen Pdf

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

Service transition

Anonim
Service transition Book PDF

Author : Anonim
Publisher : The Stationery Office
Page : 280 pages
File Size : 52,5 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310487

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Service transition by Anonim Pdf

This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Foundations of IT Service Management Based on ITIL®

Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen
Foundations of IT Service Management Based on ITIL Book PDF

Author : Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen
Publisher : Van Haren
Page : 410 pages
File Size : 44,6 Mb
Release : 2008-07-15
Category : Education
ISBN : 9789087532284

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Foundations of IT Service Management Based on ITIL® by Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen Pdf

Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!

IT Service Management Based on ITIL® 2011 Edition

Pierre Bernard
IT Service Management Based on ITIL 2011 Edition Book PDF

Author : Pierre Bernard
Publisher : Van Haren
Page : 349 pages
File Size : 49,8 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789401805568

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IT Service Management Based on ITIL® 2011 Edition by Pierre Bernard Pdf

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

ITIL Service Transition

Great Britain. Cabinet Office,Great Britain. Stationery Office
ITIL Service Transition Book PDF

Author : Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher : Stationery Office/Tso
Page : 347 pages
File Size : 46,9 Mb
Release : 2011
Category : Business & Economics
ISBN : 0113313063

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ITIL Service Transition by Great Britain. Cabinet Office,Great Britain. Stationery Office Pdf

This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Service Transition Based on ITIL V3

Anonim
Service Transition Based on ITIL V3 Book PDF

Author : Anonim
Publisher : Unknown
Page : 171 pages
File Size : 49,7 Mb
Release : 2010
Category : Computer technical support
ISBN : OCLC:988835254

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Service Transition Based on ITIL V3 by Anonim Pdf

"This publication covers the ITIL V3 approach . A fundamental tool for all IT practitioners this expert guidance provides a practical readable approach to this topic"--EBL.

Service strategy

Great Britain. Office of Government Commerce
Service strategy Book PDF

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 54,5 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310456

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Service strategy by Great Britain. Office of Government Commerce Pdf

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Service operation

Great Britain. Office of Government Commerce
Service operation Book PDF

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 47,9 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310463

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Service operation by Great Britain. Office of Government Commerce Pdf

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

IT Service Management

Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
IT Service Management Book PDF

Author : Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
Publisher : BCS, The Chartered Institute
Page : 217 pages
File Size : 49,7 Mb
Release : 2010-02-24
Category : Business & Economics
ISBN : 9781906124434

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IT Service Management by Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury Pdf

ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.

ITIL V3 Planning to Implement Service Management

Colin Rudd
ITIL V3 Planning to Implement Service Management Book PDF

Author : Colin Rudd
Publisher : The Stationery Office
Page : 336 pages
File Size : 52,5 Mb
Release : 2010
Category : Computer networks
ISBN : 0113311095

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ITIL V3 Planning to Implement Service Management by Colin Rudd Pdf

This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.

Service Strategy Based on ITIL V3

Jan Van Bon,Arjen de Jong,Axel Kolthof
Service Strategy Based on ITIL V3 Book PDF

Author : Jan Van Bon,Arjen de Jong,Axel Kolthof
Publisher : Best Practice (Van Haren Publi
Page : 165 pages
File Size : 42,6 Mb
Release : 2008
Category : Business & Economics
ISBN : 9087531249

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Service Strategy Based on ITIL V3 by Jan Van Bon,Arjen de Jong,Axel Kolthof Pdf

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

ITIL Practitioner Guidance

Anonim
ITIL Practitioner Guidance Book PDF

Author : Anonim
Publisher : Unknown
Page : 176 pages
File Size : 42,9 Mb
Release : 2016
Category : Electronic
ISBN : 0113314930

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ITIL Practitioner Guidance by Anonim Pdf

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

ITIL Version 3 at a Glance

John O. Long
ITIL Version 3 at a Glance Book PDF

Author : John O. Long
Publisher : Springer Science & Business Media
Page : 84 pages
File Size : 42,9 Mb
Release : 2008-07-18
Category : Computers
ISBN : 9780387773933

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ITIL Version 3 at a Glance by John O. Long Pdf

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Service Design Based on ITIL V3

Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen
Service Design Based on ITIL V3 Book PDF

Author : Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen
Publisher : Unknown
Page : 165 pages
File Size : 54,9 Mb
Release : 2008
Category : Computer service industry
ISBN : 9087531257

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Service Design Based on ITIL V3 by Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen Pdf

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

Foundations of ITIL® |

Jan van Bon
Foundations of ITIL Book PDF

Author : Jan van Bon
Publisher : Van Haren
Page : 381 pages
File Size : 42,9 Mb
Release : 2007-09-09
Category : Education
ISBN : 9789087539160

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Foundations of ITIL® | by Jan van Bon Pdf

Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: