Governing It Outsourcing Relationships The Roles Of Contract Control And Relational Norms

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Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms

Daniel Kuhlmann
Governing IT Outsourcing Relationships The Roles of Contract Control and Relational Norms Book PDF

Author : Daniel Kuhlmann
Publisher : Diplomica Verlag
Page : 141 pages
File Size : 42,8 Mb
Release : 2012-08
Category : Business & Economics
ISBN : 9783842879539

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Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms by Daniel Kuhlmann Pdf

The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research.

The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships

Daniel Kuhlmann
The Interaction of Contract Control and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships Book PDF

Author : Daniel Kuhlmann
Publisher : Diplomarbeiten Agentur
Page : 133 pages
File Size : 41,9 Mb
Release : 2012-02-07
Category : Business & Economics
ISBN : 9783842828612

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The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships by Daniel Kuhlmann Pdf

Inhaltsangabe:Abstract: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This thesis adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research. Inhaltsverzeichnis:Table of Contents: List of Figuresv List of Tablesvi List of Abbreviationsvii List of Keywordsviii Abstractx 1.Introduction1 1.1Motivation and Objectives1 1.2Structure of the Thesis2 2.Theoretical Foundations3 2.1IS Outsourcing3 2.2IS Outsourcing Relationships5 2.2.1IS Outsourcing Relationships as Inter-Organizational Exchanges5 2.2.2Underlying Challenges of IS Outsourcing Relationships12 2.2.3IS Outsourcing Relationship Governance Modes18 2.2.3.1Contractual Governance21 2.2.3.2Relational Governance25 2.3Control29 2.4IS Outsourcing Success38 3.Research Model and Propositions39 3.1Research Approach39 3.2Research Model42 3.2.1Research Questions, Objectives, and Approaches42 3.2.2Towards an IS Outsourcing Relationship Framework43 3.2.3Description of the Research Model47 3.2.4Summary of [...]

IT Outsourcing Governance

Stefanie Leimeister
IT Outsourcing Governance Book PDF

Author : Stefanie Leimeister
Publisher : Springer Science & Business Media
Page : 368 pages
File Size : 50,8 Mb
Release : 2010-11-18
Category : Business & Economics
ISBN : 9783834963031

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IT Outsourcing Governance by Stefanie Leimeister Pdf

Stefanie Leimeister examines different types of IT outsourcing relationships and their characteristics depending on the outsourcing clients’ underlying expectations. The author derives actionable advice for applicable strategies and an effective allocation of resources for an outsourcing venture.

Strategic Outsourcing

Bharat Vagadia
Strategic Outsourcing Book PDF

Author : Bharat Vagadia
Publisher : Springer Science & Business Media
Page : 228 pages
File Size : 47,6 Mb
Release : 2011-10-27
Category : Business & Economics
ISBN : 3642222099

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Strategic Outsourcing by Bharat Vagadia Pdf

This book provides a road-map to successful implementation of strategic outsourcing programmes, providing down-to-earth approaches to outsourcing decision making and programme management, based on a grass-roots understanding. A practitioner-focused book for business leaders and managers providing a holistic view of strategic outsourcing, covering the three essential pillars of success: risks, rewards and relationships. The author shows how business leaders can transform organisational business models, structures and mind-sets, taking the reader on a journey through the book's fifteen chapters, helping the reader truly grasp: the drivers for change as a result of globalisation and convergence and their impact on organisational strategies; how outsourcing can transform the various processes and functions of an organisation; the impact outsourcing is having on various industry vertical sectors; the eight foundations of successful strategic outsourcing programmes, which when combined with strategic decision-making knowledge, guarantees that organisations embarking on the strategic outsourcing journey, derive the transformational benefits they seek.

Advances in Global Sourcing. Models, Governance, and Relationships

Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Advances in Global Sourcing Models Governance and Relationships Book PDF

Author : Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Publisher : Springer
Page : 223 pages
File Size : 49,6 Mb
Release : 2013-09-12
Category : Business & Economics
ISBN : 9783642409516

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Advances in Global Sourcing. Models, Governance, and Relationships by Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks Pdf

This book contains 13 papers from the 7th Workshop on Global Sourcing, held in Val d’Isère, France, during March 11–14, 2013, which were carefully reviewed and selected from 40 submissions. They are based on a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for students, academics, and practitioners interested in research results and experiences on outsourcing and offshoring of information technology and business processes. The topics discussed represent both client and supplier perspectives on sourcing of global services, combine theoretical and practical insights regarding challenges that both clients and vendors face, and include case studies from client and vendor organizations.

Global Sourcing of Information Technology and Business Processes

Ilan Oshri,Julia Kotlarsky
Global Sourcing of Information Technology and Business Processes Book PDF

Author : Ilan Oshri,Julia Kotlarsky
Publisher : Springer Science & Business Media
Page : 279 pages
File Size : 53,8 Mb
Release : 2010-09-09
Category : Business & Economics
ISBN : 9783642154164

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Global Sourcing of Information Technology and Business Processes by Ilan Oshri,Julia Kotlarsky Pdf

This book contains 14 carefully reviewed and selected papers from the 4th Workshop on Global Sourcing, held in Zermatt, Switzerland, March 22-25, 2010. They have been gleaned from a vast empirical base brought together by leading researchers of outsourcing and off shoring. This volume is intended for use by students, academics and practitioners interested in the outsourcing and off shoring of information technology and business processes. It offers a review of the key topics in outsourcing and off shoring, populated with practical frameworks that serve as a tool kit to students and managers. The sourcing models available to client firms are discussed in great depth. Vendor capabilities as well as client capabilities are studied and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed. Last but not least, the book examines current and future trends in outsourcing and off shoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies.

CIO and Corporate Strategic Management: Changing Role of CIO to CEO

Gottschalk, Petter
CIO and Corporate Strategic Management Changing Role of CIO to CEO Book PDF

Author : Gottschalk, Petter
Publisher : IGI Global
Page : 312 pages
File Size : 55,7 Mb
Release : 2006-09-30
Category : Business & Economics
ISBN : 9781599044255

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CIO and Corporate Strategic Management: Changing Role of CIO to CEO by Gottschalk, Petter Pdf

"This book holds key information in improving a CIO's role, which would then advance his/her chances of moving into a CEO role. It provides analysis within theoretical frameworks and consulting recommendations, starting with the demand side of CEO successions, specifically highlighting approaches in IT foundations, e-business development and IT sourcing decisions"--Provided by publisher.

Information Technology Strategy and Management: Best Practices

Chew, Eng K.,Gottschalk, Petter
Information Technology Strategy and Management Best Practices Book PDF

Author : Chew, Eng K.,Gottschalk, Petter
Publisher : IGI Global
Page : 496 pages
File Size : 54,7 Mb
Release : 2009-01-31
Category : Computers
ISBN : 9781599048055

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Information Technology Strategy and Management: Best Practices by Chew, Eng K.,Gottschalk, Petter Pdf

Describes the principles and methodologies for crafting and executing a successful business-aligned IT strategy to provide businesses with value delivery.

Socially Responsible Outsourcing

Brian Nicholson,Ron Babin,Mary C. Lacity
Socially Responsible Outsourcing Book PDF

Author : Brian Nicholson,Ron Babin,Mary C. Lacity
Publisher : Springer
Page : 235 pages
File Size : 52,7 Mb
Release : 2017-07-15
Category : Business & Economics
ISBN : 9781137557292

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Socially Responsible Outsourcing by Brian Nicholson,Ron Babin,Mary C. Lacity Pdf

Socially Responsible Outsourcing is an edited collection that focus on the topic of socially responsible outsourcing (SRO) including research frameworks, rich case studies, and an SRO agenda for the future.

Information Systems Outsourcing

Rudy Hirschheim,Armin Heinzl,Jens Dibbern
Information Systems Outsourcing Book PDF

Author : Rudy Hirschheim,Armin Heinzl,Jens Dibbern
Publisher : Springer Science & Business Media
Page : 539 pages
File Size : 40,9 Mb
Release : 2013-03-09
Category : Business & Economics
ISBN : 9783662047545

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Information Systems Outsourcing by Rudy Hirschheim,Armin Heinzl,Jens Dibbern Pdf

This book attempts to synthesize what is known about information systems (IS) outsourcing by dividing the subject into six interrelated parts. It contains an excellent collection of high-quality articles on information systems outsourcing and examples of successful outsourcing in organizations through empirical surveys and case studies. It also offers new insights into hot topics such as information technology offshoring.

The Handbook of Global Outsourcing and Offshoring

I. Oshri,J. Kotlarsky,L. Willcocks
The Handbook of Global Outsourcing and Offshoring Book PDF

Author : I. Oshri,J. Kotlarsky,L. Willcocks
Publisher : Springer
Page : 266 pages
File Size : 41,7 Mb
Release : 2009-10-09
Category : Business & Economics
ISBN : 9780230251076

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The Handbook of Global Outsourcing and Offshoring by I. Oshri,J. Kotlarsky,L. Willcocks Pdf

This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.

Outsourcing Global Services

I. Oshri,J. Kotlarsky,L. Willcocks
Outsourcing Global Services Book PDF

Author : I. Oshri,J. Kotlarsky,L. Willcocks
Publisher : Springer
Page : 316 pages
File Size : 45,5 Mb
Release : 2008-07-03
Category : Business & Economics
ISBN : 9780230227415

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Outsourcing Global Services by I. Oshri,J. Kotlarsky,L. Willcocks Pdf

This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.

Managing Information Technology Outsourcing

Erik Beulen,Pieter M. Ribbers
Managing Information Technology Outsourcing Book PDF

Author : Erik Beulen,Pieter M. Ribbers
Publisher : Routledge
Page : 252 pages
File Size : 51,9 Mb
Release : 2021-11-14
Category : Business & Economics
ISBN : 9781000469721

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Managing Information Technology Outsourcing by Erik Beulen,Pieter M. Ribbers Pdf

For decades, outsourcing has been a major international phenomenon in business. The areas of Technology, Information Technology and Management represent a unique case for outsourcing both in terms of benefits and potential interorganisational problems. This fully updated text has been brought up to date with this new landscape, including discussion of Robotic Process Automation, Internet of Things, cloud computing, low code and DevOps and agile. With a range of new global case studies in manufacturing, logistics, chemical industry and cloud services, this textbook offers a strong grounding in real-world industrial experience that effectively combines theory with practice. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the third edition of Managing Information Technology Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information technology management. It is an ideal text for students, academics and practitioners alike.

Managing IT Outsourcing Performance

Solli-S‘ther, Hans,Gottschalk, Petter
Managing IT Outsourcing Performance Book PDF

Author : Solli-S‘ther, Hans,Gottschalk, Petter
Publisher : IGI Global
Page : 268 pages
File Size : 46,6 Mb
Release : 2009-09-30
Category : Business & Economics
ISBN : 9781605667973

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Managing IT Outsourcing Performance by Solli-S‘ther, Hans,Gottschalk, Petter Pdf

"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.

Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022)

Eva Hotnaidah Saragih,Rike Penta Sitio,Rosita Fitriyani,Dhinar Silalahi,Yeneneh Tamirat Negash
Proceedings of the 4th Asia Pacific Management Research Conference APMRC 2022 Book PDF

Author : Eva Hotnaidah Saragih,Rike Penta Sitio,Rosita Fitriyani,Dhinar Silalahi,Yeneneh Tamirat Negash
Publisher : Springer Nature
Page : 745 pages
File Size : 51,6 Mb
Release : 2023-02-10
Category : Business & Economics
ISBN : 9789464630763

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Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022) by Eva Hotnaidah Saragih,Rike Penta Sitio,Rosita Fitriyani,Dhinar Silalahi,Yeneneh Tamirat Negash Pdf

This is an open access book. It has been our great honor to welcome all the participants to the 4th Asia-Pacific Management Research Conference was held in Surabaya, Indonesia, on May 18th–20th, 2022 as a hybrid conference (virtualy conference). I recalled formulating the concept and conducting this conference with the Research Center and Case Clearing House (RC-CCH) Team back in 2017. The conference encourages fresh and impactful studies that address the latest issues and topics, particularly in economics, management, business, and accounting. The forum particularly welcomes the discussion and sharing among research fellows in a semi-formal academic setting. As we reach the fourth conference, we are confident that we will maintain a contribution to the global literature. It is undeniable that the theme of the COVID-19 Pandemic is the main issue of this fourth conference, but rather than focusing on the misery, we look for models, technologies, and concepts that are beneficial for the economy and businesses to grow toward the new normal. This conference received 136 abstracts, of which 57 were accepted articles in Atlantis Proceeding.