The Interaction Of Contract Control And Relational Norms As Governance Mechanisms In Is Outsourcing Relationships

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The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships

Daniel Kuhlmann
The Interaction of Contract Control and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships Book PDF

Author : Daniel Kuhlmann
Publisher : Diplomarbeiten Agentur
Page : 133 pages
File Size : 51,8 Mb
Release : 2012-02-07
Category : Business & Economics
ISBN : 9783842828612

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The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships by Daniel Kuhlmann Pdf

Inhaltsangabe:Abstract: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This thesis adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research. Inhaltsverzeichnis:Table of Contents: List of Figuresv List of Tablesvi List of Abbreviationsvii List of Keywordsviii Abstractx 1.Introduction1 1.1Motivation and Objectives1 1.2Structure of the Thesis2 2.Theoretical Foundations3 2.1IS Outsourcing3 2.2IS Outsourcing Relationships5 2.2.1IS Outsourcing Relationships as Inter-Organizational Exchanges5 2.2.2Underlying Challenges of IS Outsourcing Relationships12 2.2.3IS Outsourcing Relationship Governance Modes18 2.2.3.1Contractual Governance21 2.2.3.2Relational Governance25 2.3Control29 2.4IS Outsourcing Success38 3.Research Model and Propositions39 3.1Research Approach39 3.2Research Model42 3.2.1Research Questions, Objectives, and Approaches42 3.2.2Towards an IS Outsourcing Relationship Framework43 3.2.3Description of the Research Model47 3.2.4Summary of [...]

Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms

Daniel Kuhlmann
Governing IT Outsourcing Relationships The Roles of Contract Control and Relational Norms Book PDF

Author : Daniel Kuhlmann
Publisher : Diplomica Verlag
Page : 141 pages
File Size : 40,5 Mb
Release : 2012-08
Category : Business & Economics
ISBN : 9783842879539

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Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms by Daniel Kuhlmann Pdf

The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research.

New Studies in Global IT and Business Services Outsourcing

Julia Kotlarsky,Leslie P. Willcocks,Ilan Oshri
New Studies in Global IT and Business Services Outsourcing Book PDF

Author : Julia Kotlarsky,Leslie P. Willcocks,Ilan Oshri
Publisher : Springer
Page : 219 pages
File Size : 40,7 Mb
Release : 2011-10-09
Category : Business & Economics
ISBN : 9783642248153

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New Studies in Global IT and Business Services Outsourcing by Julia Kotlarsky,Leslie P. Willcocks,Ilan Oshri Pdf

This book contains 11 carefully revised and selected papers from the 5th Workshop on Global Sourcing, held in Courchevel, France, March 14-17, 2011. They have been gleaned from a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to how innovation can be realized in global or outsourced software development environments.

Contractual and Relational Governance in Information Systems Outsourcing Relationships

Thomas Fischer
Contractual and Relational Governance in Information Systems Outsourcing Relationships Book PDF

Author : Thomas Fischer
Publisher : Cuvillier Verlag
Page : 172 pages
File Size : 47,9 Mb
Release : 2013-07-26
Category : Business & Economics
ISBN : 9783736944725

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Contractual and Relational Governance in Information Systems Outsourcing Relationships by Thomas Fischer Pdf

Many companies outsource parts of their information systems (IS) function to external service providers. However, many IS outsourcing projects fail. One of the main reasons for this failure is a lack of knowledge of appropriate governance of the relationship between client and vendor. While research indicates that the two main governance mechanisms, i.e., contractual and relational governance, may change over time, there is no consensus on how and why they change. A dynamic view on IS outsourcing governance is developed to understand those governance changes. This contributes to the ongoing scholarly debate on the relationship between contractual and relational governance, i.e., whether they act as complements or substitutes. In addition, one research article focuses on the impact of information technologies on the governance of IS outsourcing projects. The four research projects included in this book provide insights into how IS outsourcing governance may be improved.

IT Outsourcing Governance

Stefanie Leimeister
IT Outsourcing Governance Book PDF

Author : Stefanie Leimeister
Publisher : Springer Science & Business Media
Page : 368 pages
File Size : 44,8 Mb
Release : 2010-11-18
Category : Business & Economics
ISBN : 9783834963031

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IT Outsourcing Governance by Stefanie Leimeister Pdf

Stefanie Leimeister examines different types of IT outsourcing relationships and their characteristics depending on the outsourcing clients’ underlying expectations. The author derives actionable advice for applicable strategies and an effective allocation of resources for an outsourcing venture.

Advances in Global Sourcing. Models, Governance, and Relationships

Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Advances in Global Sourcing Models Governance and Relationships Book PDF

Author : Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Publisher : Springer
Page : 231 pages
File Size : 50,6 Mb
Release : 2013-09-12
Category : Business & Economics
ISBN : 9783642409516

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Advances in Global Sourcing. Models, Governance, and Relationships by Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks Pdf

This book contains 13 papers from the 7th Workshop on Global Sourcing, held in Val d’Isère, France, during March 11–14, 2013, which were carefully reviewed and selected from 40 submissions. They are based on a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for students, academics, and practitioners interested in research results and experiences on outsourcing and offshoring of information technology and business processes. The topics discussed represent both client and supplier perspectives on sourcing of global services, combine theoretical and practical insights regarding challenges that both clients and vendors face, and include case studies from client and vendor organizations.

Theory-Guided Modeling and Empiricism in Information Systems Research

Armin Heinzl,Peter Buxmann,Oliver Wendt,Tim Weitzel
Theory Guided Modeling and Empiricism in Information Systems Research Book PDF

Author : Armin Heinzl,Peter Buxmann,Oliver Wendt,Tim Weitzel
Publisher : Springer Science & Business Media
Page : 262 pages
File Size : 41,5 Mb
Release : 2011-10-25
Category : Business & Economics
ISBN : 9783790827811

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Theory-Guided Modeling and Empiricism in Information Systems Research by Armin Heinzl,Peter Buxmann,Oliver Wendt,Tim Weitzel Pdf

This editorial book presents twelve contributions from the German “Wirtschaftsinformatik” that exemplify the contemporary approach of theory-guided modeling and empiricism which complements existing approaches. It summarizes recent research which has been presented at major international and national conferences in order to demonstrate the growing importance of this stream of research.

Outsourcing Global Services

I. Oshri,J. Kotlarsky,L. Willcocks
Outsourcing Global Services Book PDF

Author : I. Oshri,J. Kotlarsky,L. Willcocks
Publisher : Springer
Page : 316 pages
File Size : 47,6 Mb
Release : 2008-07-03
Category : Business & Economics
ISBN : 9780230227415

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Outsourcing Global Services by I. Oshri,J. Kotlarsky,L. Willcocks Pdf

This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.

Handbook of Research on Global Supply Chain Management

Christiansen, Bryan
Handbook of Research on Global Supply Chain Management Book PDF

Author : Christiansen, Bryan
Publisher : IGI Global
Page : 690 pages
File Size : 47,6 Mb
Release : 2015-11-12
Category : Business & Economics
ISBN : 9781466696402

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Handbook of Research on Global Supply Chain Management by Christiansen, Bryan Pdf

Supply Chain Management (SCM) has always been an important aspect of an enterprise’s business model and an effective supply chain network is essential to remaining competitive in a global environment. By properly managing the flow of goods and services, businesses can operate more efficiently while managing most of the workload behind-the-scenes. The Handbook of Research on Global Supply Chain Management is an in-depth reference source that covers emerging issues and relevant applications of information pertaining to supply chain management from an international perspective. Featuring coverage on topics such as the global importance of SCMs to strategies for producing an effective supply chain, this comprehensive publication is an essential resource for academics and business professionals alike interested in uncovering managerial insight and logistics solutions.

Information Systems Outsourcing

Rudy Hirschheim,Armin Heinzl,Jens Dibbern
Information Systems Outsourcing Book PDF

Author : Rudy Hirschheim,Armin Heinzl,Jens Dibbern
Publisher : Springer
Page : 511 pages
File Size : 49,9 Mb
Release : 2014-08-12
Category : Business & Economics
ISBN : 9783662438206

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Information Systems Outsourcing by Rudy Hirschheim,Armin Heinzl,Jens Dibbern Pdf

This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.

Socio-Political Risk Management

Kurt J. Engemann,Cathryn F. Lavery,Jeanne M. Sheehan
Socio Political Risk Management Book PDF

Author : Kurt J. Engemann,Cathryn F. Lavery,Jeanne M. Sheehan
Publisher : Walter de Gruyter GmbH & Co KG
Page : 175 pages
File Size : 54,7 Mb
Release : 2023-04-27
Category : Business & Economics
ISBN : 9783110731422

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Socio-Political Risk Management by Kurt J. Engemann,Cathryn F. Lavery,Jeanne M. Sheehan Pdf

Managing risk necessitates an understanding of both how to avoid detrimental outcomes and to reap beneficial results. Organizations are regularly confronted with complex decisions involving risk and the impending consequences of the negative impact of its manifestation. However, the positive aspects of embracing risk should also be sufficiently evaluated to obtain a full assessment of opportunities. Socio-Political Risk Management: Assessing and Managing Global Insecurity covers a range of viewpoints and issues which can be applied to various organizational agency structures. These perspectives examine how social and political risk can impact an agency, and what recommendations are made to adapt, mitigate, and strengthen the organization against political risk. Accessibility to personnel and agencies via social media, the internet and public exposure compounded with political and social societal shifts have led many agencies in a constant spin to assuage and sustain viability and relevance publicly. Socio-Political Risk Management: Assessing and Managing Global Insecurity serves the readers by raising awareness and the necessity to control social and political risks in their organizations. This volume explores pathways for those in differing organizational structures to find common threads pertaining to social and political risks. An important goal of the work is also to develop a framework for managing and exploiting risk that can be applied at the organizational level.

The Relationship Advantage

Thomas Kern,Leslie Willcocks
The Relationship Advantage Book PDF

Author : Thomas Kern,Leslie Willcocks
Publisher : Oxford University Press, USA
Page : 426 pages
File Size : 43,7 Mb
Release : 2001
Category : Business & Economics
ISBN : 0199241929

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The Relationship Advantage by Thomas Kern,Leslie Willcocks Pdf

An insight for both practitioners and academics on how to achieve a relationship advantage, this text examines five case studies, identifying the key dimensions of an outsourcing relationship.

Logistics Management

Jan Dethloff,Hans-Dietrich Haasis,Herbert Kopfer,Herbert Kotzab,Jörn Schönberger
Logistics Management Book PDF

Author : Jan Dethloff,Hans-Dietrich Haasis,Herbert Kopfer,Herbert Kotzab,Jörn Schönberger
Publisher : Springer
Page : 522 pages
File Size : 49,7 Mb
Release : 2014-12-30
Category : Technology & Engineering
ISBN : 9783319131771

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Logistics Management by Jan Dethloff,Hans-Dietrich Haasis,Herbert Kopfer,Herbert Kotzab,Jörn Schönberger Pdf

This book gathers papers presented at the Logistik-Management-Konferenz 2013, which was organized by the VHB Wissenschaftliche Kommission Logistik and held in Bremen, Germany. The papers reflect the current state-of-the-art in logistics and supply chain management, focusing on environmental sustainability in logistics and supply chain network dynamics and control. The target audience primarily consists of researchers and practitioners in the field, but the book may also be beneficial for graduate students.

A Relational View on IT Outsourcing

Stefan Blumenberg
A Relational View on IT Outsourcing Book PDF

Author : Stefan Blumenberg
Publisher : ibidem-Verlag / ibidem Press
Page : 174 pages
File Size : 47,7 Mb
Release : 2012-07-24
Category : Business & Economics
ISBN : 9783838259963

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A Relational View on IT Outsourcing by Stefan Blumenberg Pdf

Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not the only prerequisite for achieving a truly successful relationship. Companies that establish successful outsourcing implement active relationship management in order to reach a good relationship quality. However, relationship quality as a central concept in IT outsourcing governance has not been thoroughly analyzed and applied yet, neither in scientific literature nor in practice. Stefan Blumenberg addresses these shortcomings and shows how relationship quality can be measured as a seven-dimensional construct and which are the crucial factors that are required to achieve high-quality relationships. Based on a case study series with 18 banks and their respective IT service providers in Germany, Blumenberg demonstrates that knowledge transfer mechanisms strongly influence relationship quality. Banks with clearly defined contact structures (e.g. retained organizations) and knowledge transfer mechanisms for exchanging implicit and explicit knowledge (e.g. trainings, job rotation) exhibit a good relationship quality and, as a result, achieve a successful outsourcing relationship.

Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022)

Eva Hotnaidah Saragih,Rike Penta Sitio,Rosita Fitriyani,Dhinar Silalahi,Yeneneh Tamirat Negash
Proceedings of the 4th Asia Pacific Management Research Conference APMRC 2022 Book PDF

Author : Eva Hotnaidah Saragih,Rike Penta Sitio,Rosita Fitriyani,Dhinar Silalahi,Yeneneh Tamirat Negash
Publisher : Springer Nature
Page : 745 pages
File Size : 41,6 Mb
Release : 2023-02-10
Category : Business & Economics
ISBN : 9789464630763

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Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022) by Eva Hotnaidah Saragih,Rike Penta Sitio,Rosita Fitriyani,Dhinar Silalahi,Yeneneh Tamirat Negash Pdf

This is an open access book. It has been our great honor to welcome all the participants to the 4th Asia-Pacific Management Research Conference was held in Surabaya, Indonesia, on May 18th–20th, 2022 as a hybrid conference (virtualy conference). I recalled formulating the concept and conducting this conference with the Research Center and Case Clearing House (RC-CCH) Team back in 2017. The conference encourages fresh and impactful studies that address the latest issues and topics, particularly in economics, management, business, and accounting. The forum particularly welcomes the discussion and sharing among research fellows in a semi-formal academic setting. As we reach the fourth conference, we are confident that we will maintain a contribution to the global literature. It is undeniable that the theme of the COVID-19 Pandemic is the main issue of this fourth conference, but rather than focusing on the misery, we look for models, technologies, and concepts that are beneficial for the economy and businesses to grow toward the new normal. This conference received 136 abstracts, of which 57 were accepted articles in Atlantis Proceeding.