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Author : Anonim
Publisher : Unknown
Page : 128 pages
File Size : 50,7 Mb
Release : 1994
Category : Government publications
ISBN : WISC:89117117382
Author : Anonim
Publisher : Unknown
Page : 1636 pages
File Size : 55,7 Mb
Release : 1995
Category : Government publications
ISBN : UIUC:30112005602260
Author : Dennis Snow,Teri Yanovitch
Publisher : John Wiley & Sons
Page : 261 pages
File Size : 54,8 Mb
Release : 2009-11-16
Category : Business & Economics
ISBN : 9780470503805
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author : Anonim
Publisher : Unknown
Page : 764 pages
File Size : 51,7 Mb
Release : 2001
Category : Education
ISBN : CUB:U183034913798
Author : Richard D. Sagor,Charlene Williams
Publisher : Corwin Press
Page : 367 pages
File Size : 47,5 Mb
Release : 2016-10-15
Category : Education
ISBN : 9781506380582
Think of yourself as an educational architect By tapping into the power of action research, you can improve overall student performance, eliminate achievement gaps, and enhance your own efficacy and morale. In the third edition of this bestselling guidebook, you’ll find: New insights on how to use reflective practice, qualitative and quantitative methods, and culturally responsive teaching to improve the success of all students A field-tested, four-stage action research process to lead you from brainstorming to breakthrough Illustrative examples, charts, handouts, worksheets, and sample action research reports to demystify and simplify the action research process
Author : Tom Collins
Publisher : Unknown
Page : 234 pages
File Size : 44,8 Mb
Release : 2014-01-16
Category : Business & Economics
ISBN : 0985667346
This book is simple. It will help you start a conversation that can lead you and your team to greatness. It will give you the tools to empower others with the confidence to take the right action while they are on the front line?when they are confronted with a decision to make, a problem to solve, or an opportunity to pursue. You will be able to move the know-how for achieving excellence from the back of the brain to the front. You can make doing and saying the right things?making the right decisions and avoiding the wrong ones?a habit. It is the best gift one could give to a young professional. It can be invaluable to the entrepreneur starting a new business or seasoned executive frustrated by the difficulty of steering an unresponsive corporate ship.
Author : Tom Peters,Nancye Green
Publisher : Ideapress Publishing
Page : 0 pages
File Size : 45,7 Mb
Release : 2022-11-08
Category : Business & Economics
ISBN : 1646871243
Legendary Author Tom Peters gives of excellence in a compact guide.
Author : Gordon Press Publishers
Publisher : Unknown
Page : 128 pages
File Size : 44,9 Mb
Release : 1997-06
Category : Electronic
ISBN : 0849062152
Author : Forrest W. Breyfogle, III
Publisher : Citius Pub Incorporated
Page : 152 pages
File Size : 42,5 Mb
Release : 2014-09-16
Category : Business & Economics
ISBN : 0982923112
Author : Anonim
Publisher : Unknown
Page : 952 pages
File Size : 41,5 Mb
Release : 1997
Category : Education
ISBN : UFL:31262058898965
Author : Joe Templin
Publisher : Unknown
Page : 450 pages
File Size : 43,8 Mb
Release : 2021-09-24
Category : Body, Mind & Spirit
ISBN : 1257773356
Every Day Excellence is a multivitamin for your life.
Author : John M. Ivancevich,William Lidwell
Publisher : South Western Educational Publishing
Page : 0 pages
File Size : 46,8 Mb
Release : 2004
Category : Industrial management
ISBN : 0324271492
The authors provide the definitive standard for successfully and efficiently dealing with managerial situations and dilemmas.
Author : Sanjiv Anand
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 54,6 Mb
Release : 2016-04-04
Category : Business & Economics
ISBN : 9781119196488
A hands-on guidebook for making your strategy work with effective Balanced Scorecard design, deployment, and maintenance Execution Excellence is the practitioner's guide to real-world implementation. Designed by a Balanced Scorecard (BSC) thought leader with 30 years of experience and over 300 global implementations under his belt across a range of industry sectors, this guide gives you a hands-on framework for putting the BSC methodology into action. Clear, concise, and easy to read, this book skips the theoretical exposition to get right to the point—how can companies use BSC to effectively deploy strategy and drive individual and enterprise performance? You'll find the answers here. The discussion outlines the ways in which firms commonly fail in implementing BSC. These failures can be traced back to common design and implementation flaws: making the process too complicated and focusing on the BSC process rather than the outcome. The discussion will also cover design optimization across a range of key industry sectors. You'll gain expert insight into avoiding these missteps and the practical tools and perspective you need to implement BSC correctly the first time. While the Balanced Scorecard framework is widely accepted and praised, about half of firms that implement it fail to realize the full benefits. The fault lies not with the framework, but with the design, and more importantly—execution. This book gives you the information and tools you need to adopt BSC successfully. Design a BSC that truly and simply reflects your strategy Customize the BSC to reflect your industry's uniqueness Define clear measurements and ownership that suit your strategy Develop a framework for efficient data collection and reporting Implement effective reviews to keep your business on track Use your Balanced Scorecard data to close performance gaps Developed in the early 1990s, the Balanced Scorecard framework has been recognized as one of the most seminal business ideas in the last 75 years. Thousands of companies around the world use BSC to create and maintain a performance-oriented enterprise, yet just as many try and fail. Execution Excellence shows you what you need to know and do to become a BSC success story.
Author : Eisenhower National Clearinghouse for Mathematics and Science Education
Publisher : Unknown
Page : 152 pages
File Size : 55,6 Mb
Release : 1994
Category : Mathematics
ISBN : STANFORD:36105131835022
Author : James R. Evans,William M. Lindsay
Publisher : Cengage Learning
Page : 0 pages
File Size : 50,8 Mb
Release : 2013-01-02
Category : Business & Economics
ISBN : 1285069463
Provide a description about the book that does not include any references to package elements. This description will provide a description where the core, text-only product or an eBook is sold. Please remember to fill out the variations section on the PMI with the book only information. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
