Handbook Of Service Business

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The Routledge Handbook of Service Research Insights and Ideas

Eileen Bridges,Kendra Fowler

Author : Eileen Bridges,Kendra Fowler
Publisher : Routledge
Page : 587 pages
File Size : 42,8 Mb
Release : 2020-04-02
Category : Business & Economics
ISBN : 9781351245210

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The Routledge Handbook of Service Research Insights and Ideas by Eileen Bridges,Kendra Fowler Pdf

The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.

Handbook of Service Business

John R. Bryson,Peter W. Daniels

Author : John R. Bryson,Peter W. Daniels
Publisher : Edward Elgar Publishing
Page : 464 pages
File Size : 45,7 Mb
Release : 2015-04-30
Category : Business & Economics
ISBN : 9781781000410

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Handbook of Service Business by John R. Bryson,Peter W. Daniels Pdf

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co

Handbook of Services Marketing and Management

Teresa Swartz,Dawn Iacobucci

Author : Teresa Swartz,Dawn Iacobucci
Publisher : SAGE
Page : 538 pages
File Size : 50,8 Mb
Release : 2000
Category : Business & Economics
ISBN : 0761916121

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Handbook of Services Marketing and Management by Teresa Swartz,Dawn Iacobucci Pdf

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'

Handbook of Service Marketing Research

Roland T. Rust,Ming-Hui Huang

Author : Roland T. Rust,Ming-Hui Huang
Publisher : Edward Elgar Publishing
Page : 629 pages
File Size : 42,5 Mb
Release : 2014-02-28
Category : Business & Economics
ISBN : 9780857938855

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Handbook of Service Marketing Research by Roland T. Rust,Ming-Hui Huang Pdf

The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loy

Handbook of Service Science

Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer

Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer
Publisher : Springer Science & Business Media
Page : 758 pages
File Size : 46,5 Mb
Release : 2010-06-14
Category : Business & Economics
ISBN : 9781441916280

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Handbook of Service Science by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer Pdf

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

The SAGE Handbook of Service-Dominant Logic

Stephen L. Vargo,Robert F. Lusch

Author : Stephen L. Vargo,Robert F. Lusch
Publisher : SAGE
Page : 1237 pages
File Size : 43,5 Mb
Release : 2018-10-08
Category : Business & Economics
ISBN : 9781526455505

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The SAGE Handbook of Service-Dominant Logic by Stephen L. Vargo,Robert F. Lusch Pdf

Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Business Model Generation

Alexander Osterwalder,Yves Pigneur

Author : Alexander Osterwalder,Yves Pigneur
Publisher : John Wiley & Sons
Page : 295 pages
File Size : 48,6 Mb
Release : 2013-02-01
Category : Business & Economics
ISBN : 9781118656402

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Business Model Generation by Alexander Osterwalder,Yves Pigneur Pdf

Business Model Generation is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need Business Model Generation. Co-created by 470 "Business Model Canvas" practitioners from 45 countries, the book features a beautiful, highly visual, 4-color design that takes powerful strategic ideas and tools, and makes them easy to implement in your organization. It explains the most common Business Model patterns, based on concepts from leading business thinkers, and helps you reinterpret them for your own context. You will learn how to systematically understand, design, and implement a game-changing business model--or analyze and renovate an old one. Along the way, you'll understand at a much deeper level your customers, distribution channels, partners, revenue streams, costs, and your core value proposition. Business Model Generation features practical innovation techniques used today by leading consultants and companies worldwide, including 3M, Ericsson, Capgemini, Deloitte, and others. Designed for doers, it is for those ready to abandon outmoded thinking and embrace new models of value creation: for executives, consultants, entrepreneurs, and leaders of all organizations. If you're ready to change the rules, you belong to "the business model generation!"

The Palgrave Handbook of Service Management

Bo Edvardsson,Bård Tronvoll

Author : Bo Edvardsson,Bård Tronvoll
Publisher : Springer Nature
Page : 1031 pages
File Size : 52,9 Mb
Release : 2022-05-24
Category : Business & Economics
ISBN : 9783030918286

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The Palgrave Handbook of Service Management by Bo Edvardsson,Bård Tronvoll Pdf

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Service Design for Business

Ben Reason,Lavrans Løvlie,Melvin Brand Flu

Author : Ben Reason,Lavrans Løvlie,Melvin Brand Flu
Publisher : John Wiley & Sons
Page : 214 pages
File Size : 46,8 Mb
Release : 2015-12-14
Category : Business & Economics
ISBN : 9781118988923

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Service Design for Business by Ben Reason,Lavrans Løvlie,Melvin Brand Flu Pdf

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

The Handbook of Service Industries

J. R. Bryson,P. W. Daniels

Author : J. R. Bryson,P. W. Daniels
Publisher : Edward Elgar Publishing
Page : 520 pages
File Size : 48,5 Mb
Release : 2007-01-01
Category : Business & Economics
ISBN : 1847205267

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The Handbook of Service Industries by J. R. Bryson,P. W. Daniels Pdf

'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.' – James E. Pratt, Growth and Change Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed. Drawing on both theory and case studies, the contributors are international experts who have written original and stimulating chapters from a number of different disciplinary perspectives. Each chapter seeks to raise awareness of, and to provoke debates about, the opportunities and challenges presented by the shift to service employment. Providing a truly interdisciplinary analysis, The Handbook of Service Industries will be invaluable to scholars specializing in services research, as well as students and researchers in the areas of economics, geography, business and management, sociology, public policy and planning. The policy-making community will also find the Handbook a relevant and useful resource.

Handbook of Business-to-Business Marketing

Lilien, Gary L.,Petersen, Andrew J.,Wuyts, Stefan

Author : Lilien, Gary L.,Petersen, Andrew J.,Wuyts, Stefan
Publisher : Edward Elgar Publishing
Page : 713 pages
File Size : 54,8 Mb
Release : 2022-07-15
Category : Business & Economics
ISBN : 9781800376878

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Handbook of Business-to-Business Marketing by Lilien, Gary L.,Petersen, Andrew J.,Wuyts, Stefan Pdf

This path-breaking Handbook is targeted primarily at marketing academics and graduate students who want a comprehensive overview of the academic state of the business-to-business marketing domain. It will also prove an invaluable resource for forward-thinking business-to-business practitioners who want to be aware of the current state of knowledge in their domains.

Handbook of Service Science, Volume II

Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani

Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Publisher : Springer
Page : 845 pages
File Size : 54,6 Mb
Release : 2018-10-16
Category : Business & Economics
ISBN : 9783319985121

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Handbook of Service Science, Volume II by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani Pdf

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Handbook of Research on Global Business Opportunities

Christiansen, Bryan

Author : Christiansen, Bryan
Publisher : IGI Global
Page : 702 pages
File Size : 48,6 Mb
Release : 2014-10-31
Category : Business & Economics
ISBN : 9781466665521

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Handbook of Research on Global Business Opportunities by Christiansen, Bryan Pdf

In the modern globalized economy, it is important for businesses of all sizes to take advantage of the opportunity to enter diverse markets around the world. Through an international presence, organizations can remain competitive. The Handbook of Research on Global Business Opportunities combines comprehensive viewpoints and research on various business enterprises from around the world in companies of all sizes and models, discussing different aspects and concerns in the global business environment such as corruption, taxation, supply chain management, and economic impacts. This handbook is an essential reference source for business executives from both large and small firms, business scholars, researchers, academics, students, and professionals.

The Handbook of Innovation and Services

F. Gallouj,F. Djellal

Author : F. Gallouj,F. Djellal
Publisher : Edward Elgar Publishing
Page : 823 pages
File Size : 50,8 Mb
Release : 2011-11-01
Category : Technology & Engineering
ISBN : 9781849803304

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The Handbook of Innovation and Services by F. Gallouj,F. Djellal Pdf

'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.' From the foreword by William J. Baumol, New York University, US 'The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faïz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.' Edward Wolff, New York University, US This Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services. Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives. With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.

Delivering Business Analysis

Debra Paul,Christina Lovelock

Author : Debra Paul,Christina Lovelock
Publisher : BCS, The Chartered Institute for IT
Page : 320 pages
File Size : 45,9 Mb
Release : 2019-08-31
Category : Electronic
ISBN : 1780174683

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Delivering Business Analysis by Debra Paul,Christina Lovelock Pdf

Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout. This book perfectly compliments the bestselling BCS books 'Business Analysis' and 'Business Analysis Techniques.'

Handbook Of Service Business

The Routledge Handbook of Service Research Insights and Ideas by Eileen Bridges,Kendra Fowler Pdf

Handbook of Service Business by John R. Bryson,Peter W. Daniels Pdf

Handbook of Services Marketing and Management by Teresa Swartz,Dawn Iacobucci Pdf

Handbook of Service Marketing Research by Roland T. Rust,Ming-Hui Huang Pdf

Handbook of Service Science by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer Pdf

The SAGE Handbook of Service-Dominant Logic by Stephen L. Vargo,Robert F. Lusch Pdf

Business Model Generation by Alexander Osterwalder,Yves Pigneur Pdf

The Palgrave Handbook of Service Management by Bo Edvardsson,Bård Tronvoll Pdf

Service Design for Business by Ben Reason,Lavrans Løvlie,Melvin Brand Flu Pdf

The Handbook of Service Industries by J. R. Bryson,P. W. Daniels Pdf

Handbook of Business-to-Business Marketing by Lilien, Gary L.,Petersen, Andrew J.,Wuyts, Stefan Pdf

Handbook of Service Science, Volume II by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani Pdf

Handbook of Research on Global Business Opportunities by Christiansen, Bryan Pdf

The Handbook of Innovation and Services by F. Gallouj,F. Djellal Pdf

Delivering Business Analysis by Debra Paul,Christina Lovelock Pdf

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