The Handbook Of Service Industries

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The Handbook of Service Industries

J. R. Bryson,P. W. Daniels
The Handbook of Service Industries Book PDF

Author : J. R. Bryson,P. W. Daniels
Publisher : Edward Elgar Publishing
Page : 520 pages
File Size : 48,9 Mb
Release : 2007-01-01
Category : Business & Economics
ISBN : 1847205267

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The Handbook of Service Industries by J. R. Bryson,P. W. Daniels Pdf

'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.' – James E. Pratt, Growth and Change Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed. Drawing on both theory and case studies, the contributors are international experts who have written original and stimulating chapters from a number of different disciplinary perspectives. Each chapter seeks to raise awareness of, and to provoke debates about, the opportunities and challenges presented by the shift to service employment. Providing a truly interdisciplinary analysis, The Handbook of Service Industries will be invaluable to scholars specializing in services research, as well as students and researchers in the areas of economics, geography, business and management, sociology, public policy and planning. The policy-making community will also find the Handbook a relevant and useful resource.

Modern Industrial Services

Shaun West,Paolo Gaiardelli,Nicola Saccani
Modern Industrial Services Book PDF

Author : Shaun West,Paolo Gaiardelli,Nicola Saccani
Publisher : Springer Nature
Page : 220 pages
File Size : 47,6 Mb
Release : 2022
Category : Business
ISBN : 9783030805111

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Modern Industrial Services by Shaun West,Paolo Gaiardelli,Nicola Saccani Pdf

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

Decision Making in Service Industries

Javier Faulin,Angel A. Juan,Scott E. Grasman,Michael J. Fry
Decision Making in Service Industries Book PDF

Author : Javier Faulin,Angel A. Juan,Scott E. Grasman,Michael J. Fry
Publisher : CRC Press
Page : 469 pages
File Size : 41,6 Mb
Release : 2012-08-08
Category : Business & Economics
ISBN : 9781439867341

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Decision Making in Service Industries by Javier Faulin,Angel A. Juan,Scott E. Grasman,Michael J. Fry Pdf

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization’s competitiveness and profitability. The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches. Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory. Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies’ problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.

Handbook of Service Business

John R. Bryson,Peter W. Daniels
Handbook of Service Business Book PDF

Author : John R. Bryson,Peter W. Daniels
Publisher : Edward Elgar Publishing
Page : 464 pages
File Size : 55,9 Mb
Release : 2015-04-30
Category : Business & Economics
ISBN : 9781781000410

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Handbook of Service Business by John R. Bryson,Peter W. Daniels Pdf

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co

Handbook of Manufacturing Industries in the World Economy

John R. Bryson,Jennifer Clark,Vida Vanchan
Handbook of Manufacturing Industries in the World Economy Book PDF

Author : John R. Bryson,Jennifer Clark,Vida Vanchan
Publisher : Edward Elgar Publishing
Page : 528 pages
File Size : 49,5 Mb
Release : 2015-04-30
Category : Business & Economics
ISBN : 9781781003930

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Handbook of Manufacturing Industries in the World Economy by John R. Bryson,Jennifer Clark,Vida Vanchan Pdf

This interdisciplinary volume provides a critical and multi-disciplinary review of current manufacturing processes, practices, and policies, and broadens our understanding of production and innovation in the world economy. Chapters highlight how firms

Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry

Rozenes, Shai,Cohen, Yuval
Handbook of Research on Strategic Alliances and Value Co Creation in the Service Industry Book PDF

Author : Rozenes, Shai,Cohen, Yuval
Publisher : IGI Global
Page : 507 pages
File Size : 43,9 Mb
Release : 2017-01-06
Category : Business & Economics
ISBN : 9781522520856

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Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry by Rozenes, Shai,Cohen, Yuval Pdf

Value creation is a pivotal aspect of the modern business industry. By implementing these strategies into initiatives and processes, deeper alliances between customers and organizations can be established. The Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry is a comprehensive source of scholarly material on frameworks for the effective management of value co-creation in contemporary business contexts. Highlighting relevant perspectives across a range of topics, such as public relations, service-dominant logic, and consumer culture theory, this publication is ideally designed for professionals, researchers, graduate students, academics, and practitioners interested in emerging developments in the service industry.

The Routledge Handbook of Service Research Insights and Ideas

Eileen Bridges,Kendra Fowler
The Routledge Handbook of Service Research Insights and Ideas Book PDF

Author : Eileen Bridges,Kendra Fowler
Publisher : Routledge
Page : 587 pages
File Size : 45,8 Mb
Release : 2020-04-02
Category : Business & Economics
ISBN : 9781351245210

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The Routledge Handbook of Service Research Insights and Ideas by Eileen Bridges,Kendra Fowler Pdf

The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.

Handbook of Service Science

Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer
Handbook of Service Science Book PDF

Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer
Publisher : Springer Science & Business Media
Page : 758 pages
File Size : 45,6 Mb
Release : 2010-06-14
Category : Business & Economics
ISBN : 9781441916280

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Handbook of Service Science by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer Pdf

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Handbook of Services Marketing and Management

Teresa Swartz,Dawn Iacobucci
Handbook of Services Marketing and Management Book PDF

Author : Teresa Swartz,Dawn Iacobucci
Publisher : SAGE
Page : 538 pages
File Size : 48,8 Mb
Release : 2000
Category : Business & Economics
ISBN : 0761916121

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Handbook of Services Marketing and Management by Teresa Swartz,Dawn Iacobucci Pdf

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'

International Handbook of Network Industries

Matthias Finger,R. W. K_nneke
International Handbook of Network Industries Book PDF

Author : Matthias Finger,R. W. K_nneke
Publisher : Edward Elgar Publishing
Page : 537 pages
File Size : 53,7 Mb
Release : 2011
Category : Business & Economics
ISBN : 9780857930477

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International Handbook of Network Industries by Matthias Finger,R. W. K_nneke Pdf

'To learn about how economic and institutional forces have shaped the network industries and policies towards them, read the first part of the book. To discover their impacts on particular industries, read the second part. And to find out what has happened in particular countries, read the third part. I think anyone interested in network industries should read all of it! The book's structure allows for many interesting comparisons across countries and sectors.' Richard Green, University of Birmingham, UK 'This is a very useful and comprehensive guide to reforms in network industries in communications, energy, transport and water. It is organized by generic topic, sector and region. Its authors are acknowledged experts. I am confident that this Handbook will be a widely read and valuable resource for many years.' Martin Cave, London School of Economics, UK 'Quite an accomplishment, this Handbook provides by far the most comprehensive overview of the role of the private sector and competition in infrastructure industries, with thoughtful surveys of each of the major infrastructure sectors and of the key regions and countries.' José Gómez-Ibáñez, Harvard University, US In recent decades, all infrastructures have undergone significant restructuring. This worldwide phenomenon is often labelled 'liberalization' and although expectations were high with respect to lower prices, greater efficiency and innovation, the expected gains have not always been fully realized. This extensive, state-of-the-art Handbook provides a comprehensive overview of the various experiences of liberalization across different sectors, regions and disciplines. The multidisciplinary approach focuses on the economic, political and institutional aspects of liberalization as well as, to a lesser extent, on technological issues. As such, it constitutes a unique contribution, as this broad overview is often lost in the sector specific, country-focused and purely disciplinary approaches prevalent in the current literature. Sectors explored include telecoms, the Internet, energy and transport, whilst the truly global perspective incorporates unique case studies from an array of developed and developing countries including the US, China, India and the EU. The International Handbook of Network Industries will become the definitive volume for academics researchers and students of economics, political science and law interested in infrastructure regulation. It will also prove a valuable guide to practitioners and policy-makers involved in liberalization and competition.

United States Service Industries Handbook

Wray O. Candilis
United States Service Industries Handbook Book PDF

Author : Wray O. Candilis
Publisher : Praeger
Page : 0 pages
File Size : 54,7 Mb
Release : 1988-03-25
Category : Business & Economics
ISBN : 9780275923679

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United States Service Industries Handbook by Wray O. Candilis Pdf

United States Service Industries Handbook is designed to bring together the wealth of information on federal data sources for services, to analyze some of the characteristics of these industries, and to inquire into some of the problems of a service-oriented economy. It examines the strenght of the service sector, the growing proportion of consumer expenditures on service products, the explosion in service sector employment, the increasing importance of services in U.S. international trade, and the inclusion of services in the General Agreement on Tariffs and Trade (GATT). Also discussed are the present status of the industry and international trade issues affecting services. In addition, this comprehensive volume includes the latest statistics for the industry, a broad bibliography, and a detailed listing of sources of data.

Handbook of Research on Integrating Industry 4.0 in Business and Manufacturing

Karabegovi?, Isak,Kova?evi?, Ahmed,Banjanovi?-Mehmedovi?, Lejla,Daši?, Predrag
Handbook of Research on Integrating Industry 4 0 in Business and Manufacturing Book PDF

Author : Karabegovi?, Isak,Kova?evi?, Ahmed,Banjanovi?-Mehmedovi?, Lejla,Daši?, Predrag
Publisher : IGI Global
Page : 661 pages
File Size : 47,9 Mb
Release : 2020-03-27
Category : Business & Economics
ISBN : 9781799827269

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Handbook of Research on Integrating Industry 4.0 in Business and Manufacturing by Karabegovi?, Isak,Kova?evi?, Ahmed,Banjanovi?-Mehmedovi?, Lejla,Daši?, Predrag Pdf

In Industry 4.0, industrial productions are adjusted to complete smart automation, which means introducing self-automation methods, self-configuration, self-diagnosis of problems and removal, cognition, and intelligent decision making. This implementation of Industry 4.0 brings about a change in business paradigms and production models, and this will be reflected at all levels of the production process including supply chains and will involve all workers in the production process from managers to cyber-physical systems designers and customers as end-users. The Handbook of Research on Integrating Industry 4.0 in Business and Manufacturing is an essential reference source that explores the development and integration of Industry 4.0 by examining changes and innovations to manufacturing processes as well as its applications in different industrial areas. Featuring coverage on a wide range of topics such as cyber physical systems, integration criteria, and artificial intelligence, this book is ideally designed for mechanical engineers, electrical engineers, manufacturers, supply chain managers, logistics specialists, investors, managers, policymakers, production scientists, researchers, academicians, and students at the postgraduate level.

The Handbook of Innovation and Services

F. Gallouj,F. Djellal
The Handbook of Innovation and Services Book PDF

Author : F. Gallouj,F. Djellal
Publisher : Edward Elgar Publishing
Page : 823 pages
File Size : 42,8 Mb
Release : 2011-11-01
Category : Technology & Engineering
ISBN : 9781849803304

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The Handbook of Innovation and Services by F. Gallouj,F. Djellal Pdf

'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.' From the foreword by William J. Baumol, New York University, US 'The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faïz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.' Edward Wolff, New York University, US This Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services. Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives. With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.

The Handbook of Service Innovation

Renu Agarwal,Willem Selen,Göran Roos,Roy Green
The Handbook of Service Innovation Book PDF

Author : Renu Agarwal,Willem Selen,Göran Roos,Roy Green
Publisher : Springer
Page : 842 pages
File Size : 45,8 Mb
Release : 2015-04-08
Category : Technology & Engineering
ISBN : 9781447165903

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The Handbook of Service Innovation by Renu Agarwal,Willem Selen,Göran Roos,Roy Green Pdf

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.

Handbook of Service Science, Volume II

Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Handbook of Service Science Volume II Book PDF

Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Publisher : Springer
Page : 845 pages
File Size : 47,6 Mb
Release : 2018-10-16
Category : Business & Economics
ISBN : 9783319985121

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Handbook of Service Science, Volume II by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani Pdf

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.