High Performance Healthcare Using The Power Of Relationships To Achieve Quality Efficiency And Resilience

Author : Jody Hoffer Gittell
Publisher : McGraw Hill Professional
Page : 288 pages
File Size : 52,7 Mb
Release : 2009-04-17
Category : Business & Economics
ISBN : 9780071621816

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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience by Jody Hoffer Gittell Pdf

In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries. High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively. High Performance Healthcare walks you step by step through the process of: Identifying weak areas of relational coordination within your organization Transforming work practices that are creating barriers to relational coordination Building a high performance work system to foster consistent relational coordination across all disciplines The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels. Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.

Author : Jody Hoffer Gittell
Publisher : Stanford University Press
Page : 320 pages
File Size : 49,9 Mb
Release : 2016-08-03
Category : Business & Economics
ISBN : 9780804797047

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Transforming Relationships for High Performance by Jody Hoffer Gittell Pdf

A guide to using positive organizational change to do more with less, from the acclaimed author of The Southwest Airlines Way. Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time—for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her pathbreaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today’s pressure test. By following four organizations on their change journeys, she illustrates how “relational coordination” unfolds in real-world settings. In addition, tools for change guide readers as they learn how to implement this new model in their own workplaces.

Author : Margalina, Vasilica-Maria,Lavín, José M.
Publisher : IGI Global
Page : 427 pages
File Size : 48,7 Mb
Release : 2019-12-27
Category : Business & Economics
ISBN : 9781799818618

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Management and Inter/Intra Organizational Relationships in the Textile and Apparel Industry by Margalina, Vasilica-Maria,Lavín, José M. Pdf

Numerous clothing industries face highly dynamic environments, and growth in this environment depends upon both external and internal factors. External factors are represented by aggressive competition and volatile product demand. Internally, the industry must face an increasingly shorter life cycle of the product and the need to innovate both product and organizational development. The competitive advantage of the industry lies in its ability to design a value-creating system based on the management of both external and internal relationships. The successful management of these relationships relies not only on successful customer relationship management but also on effective product supply and demand upkeep. Management and Inter/Intra Organizational Relationships in the Textile and Apparel Industry provides emerging research exploring relevant theoretical frameworks and the latest empirical research underlining the complexity of management applications within the textile industry. Featuring coverage on a broad range of topics such as consumer relationships, cultural identity, and organizational culture, this book is ideally designed for researchers, academicians, professionals, and students working in various disciplines including management, industrial organization, organizational behavior, human resource management, decision science, design science, and information and communication. Moreover, the book will provide insights and support executives and managers of the textile and apparel industry concerned with the ethic design, contamination, and the management relationships with workers, customers, suppliers, the community, and organizational development.

Author : Glyn Elwyn,Stuart W. Grande,Jody Hoffer Gittell,Marjorie M. Godfrey,Dale Collins Vidal
Publisher : Lulu.com
Page : 158 pages
File Size : 52,5 Mb
Release : 2013-05-19
Category : Electronic
ISBN : 9780989405614

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Are We There Yet? by Glyn Elwyn,Stuart W. Grande,Jody Hoffer Gittell,Marjorie M. Godfrey,Dale Collins Vidal Pdf

Author : Joanne R. Duffy, PhD, RN, FAAN
Publisher : Springer Publishing Company
Page : 360 pages
File Size : 55,7 Mb
Release : 2018-05-28
Category : Medical
ISBN : 9780826181251

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Quality Caring in Nursing and Health Systems by Joanne R. Duffy, PhD, RN, FAAN Pdf

Quality Caring in Nursing and Health Systems, Third Edition delivers a detailed framework of the Quality Caring Model©, a theory that analyzes the relationships among the self, the community served, patients and families, and the health care team. As the population requiring healthcare increases, so does the room for error and the demand for patient-centered care. The health system, focused on procedures, protocols, technology, and lower costs, continues to inflict unnecessary harms upon already vulnerable patients and their families. Nurses, as the largest group of health care professionals that spend the longest time with patients and families, are in a unique position to advance new relationship-centric approaches to health care. This text focuses on the practical application of the Quality Caring Model, featuring new examples of ways to embed caring into the health care environment. An abundance of practice analyses and reflective exercises reinforce the book’s content. Written for nursing students, clinicians, educators, and leaders, this text delves into the intricacies of relational health care. Chapters apply the model to patients and families and provide optimal learning strategies to inform quality-caring competencies. Case studies, interviews, exemplars, relevant lessons, and suggested improvements woven throughout the text push the model further than theory and into practice. New to the Third Edition: Updates and clarifies the Quality Caring Model to improve the safety and quality of health systems Examines the continuing quality crisis in health care Demonstrates the model’s application in clinical, educational, and leadership practice Includes practice analyses at the end of each chapter Discusses how nurses can work in creative ways to implement caring in their practice as per IOM Future of Nursing Report Provides interviews with practicing nurses reflecting the challenges and strategies needed to implement caring in our technopharmacological system Key Features: Examines the evolution of the Quality Caring Model, its key concepts, and the clinical, educational, and leadership implications for application Features interviews with practicing nurses that reflect challenges and successful strategies Includes case studies and practical insights from diverse community and academic health centers Includes learning objectives, boxed calls to action, key summary points and reflective exercises Offers user-friendly visual images and charts Focuses on the challenge of creating value Facilitates Magnet designation

Author : Jeffrey Braithwaite,Robert L. Wears,Erik Hollnagel
Publisher : CRC Press
Page : 233 pages
File Size : 45,8 Mb
Release : 2016-10-03
Category : Business & Economics
ISBN : 9781315349589

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Resilient Health Care, Volume 3 by Jeffrey Braithwaite,Robert L. Wears,Erik Hollnagel Pdf

This book is the 3rd volume in the Resilient Health Care series. Resilient health care is a product of both the policy and managerial efforts to organize, fund and improve services, and the clinical care which is delivered directly to patients. This volume continues the lines of thought in the first two books. Where the first volume provided the rationale and basic concepts of RHC and the second teased out the everyday clinical activities which adjust and vary to create safe care, this book will look more closely at the connections between the sharp and blunt ends. Doing so will break new ground, since the systematic study in patient safety to date with few exceptions has been limited.

Author : Christopher Langer
Publisher : CRC Press
Page : 185 pages
File Size : 46,8 Mb
Release : 2021-03-05
Category : Technology & Engineering
ISBN : 9781000344745

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Mindful Safety by Christopher Langer Pdf

Synthesising the latest thinking from neuroscience and psychology with the practice of safety management, Mindful Safety shows how a much stronger safety culture can be built from the ground up. Case studies, applied research and practical exercises all demonstrate how attention, and the ability to focus, can significantly boost performance and resilience, whilst reducing human error and the number of safety incidents. Representing a new kind of safety thinking to meet contemporary challenges, the book covers four critical levels: the individual, the relational, the organisational and the societal. The approach can be successfully applied to the healthcare, road, rail, aviation and energy sectors for greater safety and performance. The emphasis on self-care, strengthening relationships and learning from positives signals a clear shift in safety management thinking. This is not just an insightful, analytical approach, but an action-based one ready for implementation. Few approaches in the field tackle the subjects of sleep, fatigue, distraction, smartphone addiction, workplace stress and mental health with the same vigour, or provide the safety toolkit for fighting a pandemic. If you want to create the right mindset to achieve exceptional results in these uncertain times, this book will show you how. It is aimed at professionals in the health and safety industry, as well as graduate students in human factors, ergonomics, industrial engineering and production engineering.

Author : Peter Belobaba,Amedeo Odoni,Cynthia Barnhart
Publisher : John Wiley & Sons
Page : 536 pages
File Size : 46,5 Mb
Release : 2015-09-28
Category : Technology & Engineering
ISBN : 9781118881170

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The Global Airline Industry by Peter Belobaba,Amedeo Odoni,Cynthia Barnhart Pdf

Extensively revised and updated edition of the bestselling textbook, provides an overview of recent global airline industry evolution and future challenges Examines the perspectives of the many stakeholders in the global airline industry, including airlines, airports, air traffic services, governments, labor unions, in addition to passengers Describes how these different players have contributed to the evolution of competition in the global airline industry, and the implications for its future evolution Includes many facets of the airline industry not covered elsewhere in any single book, for example, safety and security, labor relations and environmental impacts of aviation Highlights recent developments such as changing airline business models, growth of emerging airlines, plans for modernizing air traffic management, and opportunities offered by new information technologies for ticket distribution Provides detailed data on airline performance and economics updated through 2013

Author : Judith A. Pauley,Joseph F. Pauley
Publisher : Quality Press
Page : 209 pages
File Size : 45,8 Mb
Release : 2012-01-01
Category : Medical
ISBN : 9780873898195

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Establishing a Culture of Patient Safety by Judith A. Pauley,Joseph F. Pauley Pdf

The purpose of this book is to provide a road map to help healthcare professionals establish a "culture of patient safety" in their facilities and practices, provide high quality healthcare, and increase patient and staff satisfaction by improving communication among staff members and between medical staff and patients. It achieves this by describing what each of six types of people will do in distress, by providing strategies that will allow healthcare professionals to deal more effectively with staff members and patients in distress, and by showing healthcare professionals how to keep themselves out of distress by getting their motivational needs met positively every day. The concepts described in this book are scientifically based and have withstood more than 40 years of scrutiny and scientific inquiry. They were first used as a clinical model to help patients help themselves, and indeed are still used clinically. The originator of the concepts, Dr. Taibi Kahler, is an internationally recognized clinical psychologist who was awarded the 1977 Eric Berne Memorial Scientific Award for the clinical application of a discovery he made in 1971. That discovery enabled clinicians to shorten significantly the treatment time of patients by reducing their resistance as a result of miscommunication between their doctors and themselves.

Author : Jody Hoffer Gittell,Hebatallah Naim Ali
Publisher : Routledge
Page : 196 pages
File Size : 40,5 Mb
Release : 2021-06-13
Category : Business & Economics
ISBN : 9781000391633

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Relational Analytics by Jody Hoffer Gittell,Hebatallah Naim Ali Pdf

This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational coordination. We are witnessing a revolution in people analytics, where data are used to identify and leverage human talent to drive performance outcomes. Today’s workplace is interdependent, however, and individuals drive performance through networks that span department, organization and sector boundaries. This book shares the relational coordination framework, with a validated scalable analytic tool that has been used successfully across dozens of countries and industries to understand, measure and influence networks of relationships in and across organizations, and which can be applied at any level in the private and public sectors worldwide. Graduate students and practitioners in human resource management, health policy and management, organizational behavior, engineering and network analysis will appreciate the methodology and hands-on guidance this book provides, with its focus on identifying, analyzing and building networks of productive interdependence. Online resources include data appendices and statistical commands that can be used to conduct all these analyses in readers’ own organizations.

Author : Joseph L. Chesebro
Publisher : Routledge
Page : 284 pages
File Size : 43,8 Mb
Release : 2014-07-17
Category : Language Arts & Disciplines
ISBN : 9781317679318

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Professional Communication at Work by Joseph L. Chesebro Pdf

This text prepares future professionals for success in the workplace through identifying interpersonal communication skills and strategies and exploring when, how, and why to use them. Informed by academic research, professional literature, and author Joseph L. Chesebro’s own experiences, the text explores and demonstrates the skills that have facilitated Chesebro’s own students to find work and to succeed in their professional lives. Offering a very practical focus on such topics as handling conflict and giving dynamic presentations, Professional Communication at Work also covers essential interpersonal communication skills that are often not discussed, such as: Using networking when job hunting; Earning a good reputation as a new employee Using storytelling and questioning more often Developing coaching relationships with the best senior employees in our workplace, Practicing and developing new skills on our own, and Using workplace politics in a positive and constructive way to accomplish our goals. Utilizing the approach of a supportive communication coach, this text will help readers gain a variety of practical communication strategies they can apply to contribute to success in their own careers.

Author : Anton J Kuzel,John D Engel
Publisher : CRC Press
Page : 146 pages
File Size : 42,9 Mb
Release : 2016-07-06
Category : Medical
ISBN : 9781138031289

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Restoring Primary Care by Anton J Kuzel,John D Engel Pdf

To many practitioners, managers and patients, US primary care is in crisis. Primary care physicians are often overworked and undervalued, and both patients and care providers can feel locked into structures that lack compassion and are unfit for their intended purposes. Healthcare reforms aim to resolve the situation, but changes may take years to deliver and are contingent on numerous outside factors. What steps are within care providers' power to take now? This book lays out a course to deliver compassionate care, quality, and efficiency that - unlike many current patient-centred medical home initiatives in the US - does not require outside funding. After reflecting on avoidable problems and harms in primary care, the book offers stories of hope from innovative clinicians across the US before presenting ten practical, deliverable steps to lift primary care provision from 'poor' or 'mediocre' to 'great'. This book will be of interest to practicing family physicians and general internists, but will also be useful reading for health system leaders, healthcare insurance purchasers and insurance company executives.

Author : Jane R. Shaw,Jason B. Coe
Publisher : John Wiley & Sons
Page : 262 pages
File Size : 54,8 Mb
Release : 2024-04-30
Category : Medical
ISBN : 9781119382713

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Developing Communication Skills for Veterinary Practice by Jane R. Shaw,Jason B. Coe Pdf

Developing Communication Skills for Veterinary Practice Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: Defines each communication skill, demonstrates techniques, and provides examples Emphasizes the importance of communicating effectively with clients and colleagues Provides a process and structure for coaching communication with colleagues Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails Outlines best practices for effectively communicating using technology Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.

Author : Mary Godwyn,Jody Hoffer Gittell
Publisher : SAGE Publications
Page : 769 pages
File Size : 47,8 Mb
Release : 2011-06-28
Category : Social Science
ISBN : 9781412991964

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Sociology of Organizations by Mary Godwyn,Jody Hoffer Gittell Pdf

The sociological study of organizations encompasses both planned and formal organizations as well as spontaneous and informal ones. Sociologists examine organizations with attention to structure and objectives, interactions among members and among organizations, the relationship between the organization and its environment and the social significance or social meaning of the organization. The ways of defining and examining organizations vary depending on the theoretical emphasis. This book focuses on three things: * providing a wide and historically accurate portrait of the diversity of sociological theories and their application to organizational studies * updating selections that reflect a variety of ways that new technology affects methods of organizing and types of organizations * including readings that examine a range of both formal and informal structures, and both deliberate and impromptu interactions. Lively and provocative, this textbook is theoretically rigorous, disciplinarily informed and representative of heterogeneity within organizational studies.

Author : Joanne R. Duffy
Publisher : Springer Publishing Company
Page : 330 pages
File Size : 43,8 Mb
Release : 2013-04-23
Category : Business & Economics
ISBN : 9780826110145

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Quality Caring in Nursing and Health Systems by Joanne R. Duffy Pdf

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