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Managing Housekeeping Operations (AHLEI) by Aleta A. Nitschke,William D. Frye,American Hotel & Lodging Association Pdf
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations. The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book also incorporates new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.
Author : Thomas J. A. Jones Publisher : John Wiley & Sons Page : 490 pages File Size : 46,6 Mb Release : 2007-10-26 Category : Business & Economics ISBN : 9780471762447
Professional Management of Housekeeping Operations by Thomas J. A. Jones Pdf
Now in its fifth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting. Instructor's Manual, Test Bank in both Word and Respondus formats, Photographs from the text, and PowerPoint Slides are available for download at www.wiley.com/college
What is our intention with the book? Imparting knowledge and experience in step with actual practice and future trends to everybody concerned with housekeeping and managing procedures for housekeeping. Reading the book you will find answers to these questions: What is the farsighted housekeepers knowledge on guests expectations and trends? How to optimize the housekeeping department with regard to permanent cost pressure? When is a room considered clean and tidy? How to handle the building equipment and appliances and how to set up an adequate maintenance plan? How to organize efficient and environmental opera-tions for the hotel laundry? How can an ABC or Ishikawa failure analysis help to improve quality? What to do to operate the hotel environmentally? With the information of the book, I wish to sensitize professionals and managers from tourism, hotel CEOs, executive officers and managers, supervisors, room division managers, trainees, students and career changers for ambitious housekeeping.
Housekeeping Management in Chinese by Frank Höchsmann Pdf
What is our intention with the Housekeeping Management Manual in Chinese? Imparting knowledge and experience in step with actual practice and future trends to everybody concerned with housekeeping and managing procedures for housekeeping. Reading the book you will find answers to these questions: What is the farsighted housekeepers knowledge on guests expectations and trends? How to optimize the housekeeping department with regard to permanent cost pressure? When is a room considered clean and tidy? How to handle the building equipment and appli-ances and how to set up an adequate mainte-nance plan? How to organize efficient and environmental operations for the hotel laundry? How can an ABC or Ishikawa failure analysis help to improve quality? What to do to operate the hotel environmentally?
Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert
Author : Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert Publisher : Educational Institute of American Hotel & Motel Association Page : 454 pages File Size : 40,5 Mb Release : 1995 Category : Business & Economics ISBN : PSU:000026779454
Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert
Author : Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert Publisher : Educational Institute of American Hotel & Motel Association Page : 532 pages File Size : 48,7 Mb Release : 1997 Category : Hotel housekeeping ISBN : 0866121560
Professional Management of Housekeeping Operations by Delphina Fonseca Pdf
Every house, whether private, like yours, or commercial like offices, shops, hotels, hospitals, clubs, etc., needs to be kept clean and tidy, so that it looks inviting to all. This is where housekeeping comes in. Cleaning and maintenance services can be spotted very easily anywhere. Today's professional housekeeper must be knowledgeable about staff diversity issues, building relations with unions, and maximizing the uses of available technology while staying aware of the bottom line. The professional housekeeper must also be aware of growing health and safety concerns. Professional Housekeeper is an extra pair of hands - whether it's cleaning, laundry, ironing or any other household chores. A housekeeper is a person employed to manage a household, and the domestic staff. The housekeeper is second in command in the house and except in large establishments, where there is a house steward, the housekeeper must consider his/herself as the immediate representative of her mistress. Housekeeping managers see to it that hotel guests have adequate supplies both within their hotel rooms and in the public areas that they visit, such as the spa and washrooms. Different categories of hotel rooms entitle guest to different supplies. For example in a standard room, guests might receive only bathroom supplies, while in executive rooms, hotel services could include mini-bars, laundry and pressing services. It is the responsibility of the housekeeping manager to ensure that a hotel guest receives all the housekeeping services he purchased. Housekeeping managers receive and act on complaints from hotel guests relating to the state of their rooms or public areas. A hotel housekeeping manager is in a unique position to make recommendations about improvements to the hotel services due to his close interaction with the guests.Professional Management of Housekeeping Operations is an invaluable tool for this ever-changing profession. With the advent of new technology, new markets, and new products, the rapidly changing responsibilities of the professional housekeeper demand a guide for today's lodging industry. This book addresses the changing, growing role of the housekeeping department to include maintenance of grounds, room service management, and foodservice facilities.
Professional Management of Housekeeping Operations by Robert J. Martin,Tom Jones Pdf
This book addresses the changing, growing role of the housekeeping department to include maintenance of health club facilities, grounds, valet, and foodservice facilities.
Hotel Housekeeping for Future Managers by PANKAJ BEHL Pdf
This book serves as a comprehensive guide for students who aspire to become Executive Housekeepers in the future. It will also assist experienced housekeeping supervisors & managers in understanding the subject in-depth as required for an all-around development as a housekeeper. It also gives you an extra edge over your competitors while you target to become a Management Trainee with a reputed brand or chain of hotels. It imparts knowledge derived from the practical aspects of Housekeeping, helping you to become more agile & competitive as a professional.
Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert
Author : Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert Publisher : Educational Institute of American Hotel & Motel Association Page : 510 pages File Size : 51,5 Mb Release : 1997 Category : Business & Economics ISBN : PSU:000033733760
Professional Management of Housekeeping Operations by Robert J. Martin Pdf
This book addresses the changing, growing role of the housekeeping department to include maintenance of health club facilities, grounds, valet, and foodservice facilities.
