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Managing Housekeeping Operations (AHLEI) by Aleta A. Nitschke,William D. Frye,American Hotel & Lodging Association Pdf
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
Author : Thomas J. A. Jones Publisher : John Wiley & Sons Page : 490 pages File Size : 43,6 Mb Release : 2007-10-26 Category : Business & Economics ISBN : 9780471762447
Professional Management of Housekeeping Operations by Thomas J. A. Jones Pdf
Now in its fifth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting. Instructor's Manual, Test Bank in both Word and Respondus formats, Photographs from the text, and PowerPoint Slides are available for download at www.wiley.com/college
Professional Management of Housekeeping Operations by Delphina Fonseca Pdf
Every house, whether private, like yours, or commercial like offices, shops, hotels, hospitals, clubs, etc., needs to be kept clean and tidy, so that it looks inviting to all. This is where housekeeping comes in. Cleaning and maintenance services can be spotted very easily anywhere. Today's professional housekeeper must be knowledgeable about staff diversity issues, building relations with unions, and maximizing the uses of available technology while staying aware of the bottom line. The professional housekeeper must also be aware of growing health and safety concerns. Professional Housekeeper is an extra pair of hands - whether it's cleaning, laundry, ironing or any other household chores. A housekeeper is a person employed to manage a household, and the domestic staff. The housekeeper is second in command in the house and except in large establishments, where there is a house steward, the housekeeper must consider his/herself as the immediate representative of her mistress. Housekeeping managers see to it that hotel guests have adequate supplies both within their hotel rooms and in the public areas that they visit, such as the spa and washrooms. Different categories of hotel rooms entitle guest to different supplies. For example in a standard room, guests might receive only bathroom supplies, while in executive rooms, hotel services could include mini-bars, laundry and pressing services. It is the responsibility of the housekeeping manager to ensure that a hotel guest receives all the housekeeping services he purchased. Housekeeping managers receive and act on complaints from hotel guests relating to the state of their rooms or public areas. A hotel housekeeping manager is in a unique position to make recommendations about improvements to the hotel services due to his close interaction with the guests.Professional Management of Housekeeping Operations is an invaluable tool for this ever-changing profession. With the advent of new technology, new markets, and new products, the rapidly changing responsibilities of the professional housekeeper demand a guide for today's lodging industry. This book addresses the changing, growing role of the housekeeping department to include maintenance of grounds, room service management, and foodservice facilities.
Housekeeping Management by Matt A. Casado,Mario Livio Pdf
Hotels are becoming increasingly conscious of their guests' high expectations from the housekeeping department. This core textbook gives students on hospitality management courses their first look at the operation of this department.
Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert
Author : Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert Publisher : Educational Institute of American Hotel & Motel Association Page : 454 pages File Size : 43,8 Mb Release : 1995 Category : Business & Economics ISBN : PSU:000026779454
Hotel Housekeeping Operations by Shailendra Rai Pdf
The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maintenance, flower arrangement, and interior decoration.
Author : Robert J. Martin,Thomas J. A. Jones Publisher : Unknown Page : 488 pages File Size : 43,7 Mb Release : 1992-04-14 Category : Business & Economics ISBN : PSU:000031188364
Professional Management of Housekeeping Operations by Robert J. Martin,Thomas J. A. Jones Pdf
Provides students and practitioners with the latest data on how to open, operate and manage housekeeping in a hotel or motel. Presents material in the order of responsibilities encountered by someone assigned to open a new facility and uses an authentic facility model throughout. New to this edition is a chapter on environmental services which covers hospitals and health care institutions, elementary microbiology, infectious waste control and disposal; additional information on material management with attention to OSHA requirements for handling cleaning supplies and chemicals; an expanded chapter on loss prevention, security surveys and liability due to negligence; and detailed coverage on budgeting a rooms department for a commercial hotel.
Hotel And Hospitality Management: Housekeeping by Prakash Talwar Pdf
Housekeeping is the maintenance of a clean environment, usually in a house, but it also applies to industrial, commercial, and institutional settings. Management of a housekeeping operation entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. A well-run housekeeping department is integral to the success of any lodging operation. The book offers future industry professionals the tools they need to be competitive in this new era the skills to manage resources administer assets, and manage all of the technical operations of a busy housekeeping department. It demonstrates clearly how theoretical concepts apply to real-life situations.
Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert
Author : Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert Publisher : Educational Institute of American Hotel & Motel Association Page : 532 pages File Size : 51,7 Mb Release : 1997 Category : Hotel housekeeping ISBN : 0866121560
Housekeeping Operations, Design and Management by Malini Singh & Jaya B. George Pdf
Housekeeping Operations, Design And Management is a comprehensive textbook, which aims to cover all relevant theoretical and practical aspects of housekeeping with special reference to hotels. The book is divided into three sections operations, design and management. The first part covers the theoretical foundation and techniques of operation of housekeeping and gives the basic knowledge of practical housekeeping. The second part of the book covers the design aspects in housekeeping, which includes interior decoration, floral design, uniform design and textiles. The third section of the book highlights the managerial aspects of housekeeping, which includes contract services, human resource management, budgets and also the latest trends in the accommodation department of hotels. The book also highlights the relation between interior decoration and housekeeping. It is specially designed for students pursuing a degree or diploma in Hotel Management/Home Science, and also for housekeepers working in the industy. The photographs, charts, diagrams and tables are useful in coverage of the concepts of housekeeping. The book is also helpful for entrepreneurs who want to start their own housekeeping concern.
Michael L. Kasavana,American Hotel & Lodging Association
Author : Michael L. Kasavana,American Hotel & Lodging Association Publisher : Educational Institute Page : 0 pages File Size : 48,6 Mb Release : 2013-04-26 Category : Hotel management ISBN : 0133430782
Managing Front Office Operations by Michael L. Kasavana,American Hotel & Lodging Association Pdf
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations. The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book also incorporates new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.
