How Knowledge Workers Get Things Done

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How Knowledge Workers Get Things Done

Nathaniel Palmer,Max J. Pucher
How Knowledge Workers Get Things Done Book PDF

Author : Nathaniel Palmer,Max J. Pucher
Publisher : Future Strategies Inc.
Page : 235 pages
File Size : 50,6 Mb
Release : 2012-01-01
Category : Business & Economics
ISBN : 9780984976447

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How Knowledge Workers Get Things Done by Nathaniel Palmer,Max J. Pucher Pdf

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM. Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways." In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization. This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

Mastering the Unpredictable

Keith D. Swenson
Mastering the Unpredictable Book PDF

Author : Keith D. Swenson
Publisher : Unknown
Page : 0 pages
File Size : 53,5 Mb
Release : 2010
Category : Knowledge management
ISBN : 0929652126

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Mastering the Unpredictable by Keith D. Swenson Pdf

The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality. There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality. There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. Here are examples of what recognized experts have have recently written on the topic: Advancing to support more knowledge work is the goal of many organizations, thus there is a new groundswell of activity around unstructured processes. - Jim Sinur, VP of Research, Gartner I think a sea change is coming in the process world. -Connie Moore, Research Vice President, Forrester The sea of change Moore refers to is about technology that is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques. For executives and managers of knowledge workers, "Mastering the Unpredictable" will: Explain the need and why previous technological approaches don't meet the need Explain the current technology gap, and the new technology that can close the gap Lay out the options that can increase the efficiency and effectiveness of their organizations Equip them to best take advantage of this evolving trend"

Best Practices for Knowledge Workers: Innovation in Adaptive Case Management

Nathaniel Palmer
Best Practices for Knowledge Workers Innovation in Adaptive Case Management Book PDF

Author : Nathaniel Palmer
Publisher : Future Strategies Inc.
Page : 232 pages
File Size : 49,6 Mb
Release : 2017-10-20
Category : Business & Economics
ISBN : 9780986321443

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Best Practices for Knowledge Workers: Innovation in Adaptive Case Management by Nathaniel Palmer Pdf

Best Practices for Knowledge Workers describes ACM, in non-technical terms, in the current era of digitization, Internet of Things (IoT), artificial intelligence (AI), intelligent BPMS and BPM Everywhere. Business readers will learn how support of adaptive, data-driven processes empowers knowledge workers to know in real-time what is happening at the edge points, and to take actions through the combination of rule-driven guidance and their own know-how. It is not a traditionally-automated system but intelligent automation, where technology doesn’t merely replace human decision-making but extends the reach of the knowledge worker; making IoT data actionable. Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization. This important book follows these ground-breaking best-sellers on ACM; Thriving on Adaptability, Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews

Getting Things Done

David Allen
Getting Things Done Book PDF

Author : David Allen
Publisher : Penguin
Page : 354 pages
File Size : 42,6 Mb
Release : 2015-03-17
Category : Business & Economics
ISBN : 9780698161863

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Getting Things Done by David Allen Pdf

The book Lifehack calls "The Bible of business and personal productivity." "A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has become one of the most influential business books of its era, and the ultimate book on personal organization. “GTD” is now shorthand for an entire way of approaching professional and personal tasks, and has spawned an entire culture of websites, organizational tools, seminars, and offshoots. Allen has rewritten the book from start to finish, tweaking his classic text with important perspectives on the new workplace, and adding material that will make the book fresh and relevant for years to come. This new edition of Getting Things Done will be welcomed not only by its hundreds of thousands of existing fans but also by a whole new generation eager to adopt its proven principles.

Empowering Knowledge Workers

Layna Fischer
Empowering Knowledge Workers Book PDF

Author : Layna Fischer
Publisher : Future Strategies Inc.
Page : 220 pages
File Size : 42,5 Mb
Release : 2013-12-01
Category : Business & Economics
ISBN : 9780984976478

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Empowering Knowledge Workers by Layna Fischer Pdf

Empowering Knowledge Workers describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategists, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and a new approach to support this kind of worker presents the logical starting point for understanding how to take advantage of ACM.

How to Be a Productivity Ninja

Graham Allcott
How to Be a Productivity Ninja Book PDF

Author : Graham Allcott
Publisher : Productivity Ninja
Page : 368 pages
File Size : 44,7 Mb
Release : 2019-01-03
Category : Success in business
ISBN : 1785784617

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How to Be a Productivity Ninja by Graham Allcott Pdf

World-leading productivity expert Graham Allcott's businessbible is given a complete update for 2019. Do you waste too much time on your phone? Scroll throughTwitter or Instagram when you should be getting down to your real tasks? Isyour attention easily distracted? We've got the solution: The Way of theProductivity Ninja. In the age of information overload, traditional timemanagement techniquessimply don't cut it anymore. Using techniques includingRuthlessness, Mindfulness, Zen-like Calm and Stealth & Camouflage, this fullyrevised new edition of How to be a Productivity Ninjaoffers a fun andaccessible guide to working smarter, getting more done and learning to love whatyou do again.

S-BPM ONE - Learning by Doing - Doing by Learning

Werner Schmidt
S BPM ONE Learning by Doing Doing by Learning Book PDF

Author : Werner Schmidt
Publisher : Springer
Page : 319 pages
File Size : 44,6 Mb
Release : 2011-10-09
Category : Computers
ISBN : 9783642234712

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S-BPM ONE - Learning by Doing - Doing by Learning by Werner Schmidt Pdf

This book constitutes the refereed proceedings of the Third International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2011, held in Ingolstadt, Germany, in September 2011. The papers feature the analysis, modeling, implementation, execution and management of interaction patterns with an explicit stakeholder focus and also embrace themes pertaining to the engineering and management of systems and organizations, particularly with respect to the areas of interaction culture, process-aware information systems, strategic alignment, and governance structures.

What's Best Next

Matt Perman
What s Best Next Book PDF

Author : Matt Perman
Publisher : Zondervan
Page : 375 pages
File Size : 41,7 Mb
Release : 2014-03-04
Category : Religion
ISBN : 9780310494232

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What's Best Next by Matt Perman Pdf

By anchoring your understanding of productivity in God's plan, What's Best Next gives you a practical approach for increasing your effectiveness in everything you do. There are a lot of myths about productivity--what it means to get things done and how to accomplish work that really matters. In our current era of innovation and information overload, it may feel harder than ever to understand the meaning of work or to have a sense of vocation or calling. So how do you get more of the right things done without confusing mere activity for actual productivity? Matt Perman has spent his career helping people learn how to do work in a gospel-centered and effective way. What's Best Next explains his approach to unlocking productivity and fulfillment in work by showing how faith relates to work, even in our everyday grind. What's Best Next is packed with biblical and theological insight and practical counsel that you can put into practice today, such as: How to create a mission statement for your life that's actually practicable. How to delegate to people in a way that really empowers them. How to overcome time killers like procrastination, interruptions, and multitasking by turning them around and making them work for you. How to process workflow efficiently and get your email inbox to zero every day. How to have peace of mind without needing to have everything under control. How generosity is actually the key to unlocking productivity. This expanded edition includes: a new chapter on productivity in a fallen world a new appendix on being more productive with work that requires creative thinking. Productivity isn't just about getting more things done. It's about getting the right things done--the things that count, make a difference, and move the world forward. You can learn how to do work that matters and how to do it well.

Advances in The Human Side of Service Engineering

Louis Freund,Wojciech Cellary
Advances in The Human Side of Service Engineering Book PDF

Author : Louis Freund,Wojciech Cellary
Publisher : AHFE International (USA)
Page : 660 pages
File Size : 48,6 Mb
Release : 2019-07-19
Category : Electronic
ISBN : 9781495120916

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Advances in The Human Side of Service Engineering by Louis Freund,Wojciech Cellary Pdf

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.

Business Process Management Workshops

Florian Daniel,Quan Z. Sheng,Hamid Motahari
Business Process Management Workshops Book PDF

Author : Florian Daniel,Quan Z. Sheng,Hamid Motahari
Publisher : Springer
Page : 582 pages
File Size : 48,7 Mb
Release : 2019-01-28
Category : Computers
ISBN : 9783030116415

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Business Process Management Workshops by Florian Daniel,Quan Z. Sheng,Hamid Motahari Pdf

This book constitutes revised papers from the eight International Workshops held at the 16th International Conference on Business Process Management, BPM 2018, in Sydney, Australia, in September 2018: BPI 2018: 14th International Workshop on Business Process Intelligence; BPMS2 2018: 11th Workshop on Social and Human Aspects of Business Process Management;‐ PODS4H 2018: 1st International Workshop on Process-Oriented Data Science for Healthcare; AI4BPM 2018: 1st International Workshop on Artificial Intelligence for Business Process Management; CCBPM 2018: 1st International Workshop on Emerging Computing Paradigms and Context in Business Process Management; BP-Meet-IoT / PQ 2018: Joint Business Processes Meet the Internet-of-Things and Process Querying Workshop; DeHMiMoP 2018: 1st Declarative/Decision/Hybrid Mining and Modelling for Business Processes Workshop; REBM /EdForum 2018: Joint Requirements Engineering and Business Process Management Workshop and Education Forum The 45 full papers presented in this volume were carefully reviewed and selected from 90 submissions.

Best Practices for Knowledge Workers

Sandy Kemsley,Nathaniel Palmer,Jim Sinur,Keith D. Swenson,Dr. Setrag Khoshafian,Linus Chow,William A. Brantley,Kerry Finn,John T. Matthias,Kay Winkler,David Gomez
Best Practices for Knowledge Workers Book PDF

Author : Sandy Kemsley,Nathaniel Palmer,Jim Sinur,Keith D. Swenson,Dr. Setrag Khoshafian,Linus Chow,William A. Brantley,Kerry Finn,John T. Matthias,Kay Winkler,David Gomez
Publisher : Future Strategies Inc.
Page : 257 pages
File Size : 50,9 Mb
Release : 2019-10-23
Category : Business & Economics
ISBN : 8210379456XXX

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Best Practices for Knowledge Workers by Sandy Kemsley,Nathaniel Palmer,Jim Sinur,Keith D. Swenson,Dr. Setrag Khoshafian,Linus Chow,William A. Brantley,Kerry Finn,John T. Matthias,Kay Winkler,David Gomez Pdf

Best Practices for Knowledge Workers describes ACM in the current era of digitization, Internet of Things (IoT), artificial intelligence (AI), intelligent BPMS and BPM Everywhere. You will learn how support of adaptive, data-driven processes empowers knowledge workers to know in real-time what is happening at the edge points, and to take actions through the combination of rule-driven guidance and their own know-how. It is not a traditionally-automated system but intelligent automation, where technology doesn’t merely replace human decision-making but extends the reach of the knowledge worker; making IoT data actionable. As Sandy Kemsley points out in her foreword: As adaptive case management (ACM) systems mature, we are moving beyond simple systems that allow knowledge workers to define ad hoc processes, to creating more intelligent systems that support and guide them. Knowledge workers still need to dynamically add information, define activities and collaborate with others in order to get their work done, but those are now just the table stakes in a world of big data and intelligent agents. To drive innovation and maintain operational efficiencies, we need to augment case work – typically seen as relying primarily on human intelligence – with machine intelligence. In other words, we need intelligent ACM. Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization. This important book follows these ground-breaking best-sellers on ACM; Thriving on Adaptability, Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

Business Rules: Management and Execution

Gladys S.W. Lam,Ronald G. Ross,Kristen Seer,Mark Norton,David Lyalin, and Warren Williams
Business Rules Management and Execution Book PDF

Author : Gladys S.W. Lam,Ronald G. Ross,Kristen Seer,Mark Norton,David Lyalin, and Warren Williams
Publisher : Future Strategies Inc.
Page : 187 pages
File Size : 55,6 Mb
Release : 2020-03-17
Category : Business & Economics
ISBN : 9780986321481

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Business Rules: Management and Execution by Gladys S.W. Lam,Ronald G. Ross,Kristen Seer,Mark Norton,David Lyalin, and Warren Williams Pdf

Business rules describe the operations, definitions and constraints that apply to an organization. Business rules can apply to people, processes, corporate behavior and computing systems in an organization, and are put in place to help the organization achieve its goals. Business Rules: Why Should You Use Them? This book helps corporate business readers to understand the meaning and impact of Business Rules within a variety of applications or scenarios such as: Why and how to use a rules-based approach to validate, transform, recalculate, and remediate complex applications The art of managing rules and terminology in a consistent, business-friendly, and shareable way How to use a rules engine to achieve uniformity, consistency, continuous monitoring, transparency, flexibility, forecasting etc. Key technologies, vendors and implementers in this ecosystem.

The Progress Principle

Teresa Amabile,Steven Kramer
The Progress Principle Book PDF

Author : Teresa Amabile,Steven Kramer
Publisher : Harvard Business Press
Page : 270 pages
File Size : 41,5 Mb
Release : 2011-07-19
Category : Business & Economics
ISBN : 9781422142738

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The Progress Principle by Teresa Amabile,Steven Kramer Pdf

What really sets the best managers above the rest? It’s their power to build a cadre of employees who have great inner work lives—consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine inner work life, often unwittingly. As Teresa Amabile and Steven Kramer explain in The Progress Principle, seemingly mundane workday events can make or break employees’ inner work lives. But it’s forward momentum in meaningful work—progress—that creates the best inner work lives. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees in 7 companies, the authors explain how managers can foster progress and enhance inner work life every day. The book shows how to remove obstacles to progress, including meaningless tasks and toxic relationships. It also explains how to activate two forces that enable progress: (1) catalysts—events that directly facilitate project work, such as clear goals and autonomy—and (2) nourishers—interpersonal events that uplift workers, including encouragement and demonstrations of respect and collegiality. Brimming with honest examples from the companies studied, The Progress Principle equips aspiring and seasoned leaders alike with the insights they need to maximize their people’s performance.

Intelligent Adaptability

Sandy Kemsley,Nathaniel Palmer,David Webber,Pedro Robledo,Setrag Khoshafian,Kay Winkler,Christoph Ruhsam
Intelligent Adaptability Book PDF

Author : Sandy Kemsley,Nathaniel Palmer,David Webber,Pedro Robledo,Setrag Khoshafian,Kay Winkler,Christoph Ruhsam
Publisher : Future Strategies Inc.
Page : 165 pages
File Size : 51,7 Mb
Release : 2019-10-24
Category : Business & Economics
ISBN : 8210379456XXX

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Intelligent Adaptability by Sandy Kemsley,Nathaniel Palmer,David Webber,Pedro Robledo,Setrag Khoshafian,Kay Winkler,Christoph Ruhsam Pdf

Intelligent Adaptability describes how ACM is emerging in the era of machine intelligence and automation technologies, including Big Data, digitization, Internet of Things (IoT), artificial intelligence (AI), intelligent BPMS and BPM Everywhere. WfMC Chair, Keith Swenson states; “A platform for digital transformation brings a number of different capabilities together: processes, agents, integration, analytics, decisions, and—perhaps most important—case management.” In this book, you will learn how support of adaptive, data-driven processes empowers knowledge workers to know in real-time what is happening at the edge points, and to take actions through the combination of rule-driven guidance and their own know-how. It is not a traditionally-automated system but intelligent adaptability, where technology doesn’t replace human decision-making but extends the reach of the knowledge worker; making data actionable. In award-winning case studies covering industries as a diverse as law enforcement, public safety, transportation, insurance, banking, state services and healthcare, you will find instructive examples for how to transform your own organization. Leading industry analysts study the awards entries for emerging industry trends. Read the chapter, The Seven Trends Impacting The Case Management Landscape by Connie Moore, Digital Clarity Group. This important book follows these ground-breaking best-sellers on ACM; Best Practices for Knowledge Workers, Thriving on Adaptability, Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples.

Landmarks of Tomorrow

Peter F. Drucker
Landmarks of Tomorrow Book PDF

Author : Peter F. Drucker
Publisher : Transaction Publishers
Page : 270 pages
File Size : 47,6 Mb
Release : 2011-12-31
Category : Business & Economics
ISBN : 9781412814133

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Landmarks of Tomorrow by Peter F. Drucker Pdf

Landmarks of Tomorrow forecasts changes in three major areas of human life and experience. The first part of the book treats the philosophical shift from a Cartesian universe of mechanical cause to a new universe of pattern, purpose, and process. Drucker discusses the power to organize men of knowledge and high skill for joint effort and performance as a key component of this change. The second part of the book sketches four realities that challenge the people of the free world: an educated society, economic development, the decline of government, and the collapse of Eastern culture. The final section of the book is concerned with the spiritual reality of human existence. These are seen as basic elements in late twentieth-century society. In his new introduction, Peter Drucker revisits the main findings of Landmarks of Tomorrow and assesses their validity in relation to today’s concerns. It is a book that will be of interest to sociologists, economists, and political theorists.