Human Centered Communication

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Human-Centered Communication

Ethan Beute,Stephen Pacinelli
Human Centered Communication Book PDF

Author : Ethan Beute,Stephen Pacinelli
Publisher : Greenleaf Book Group
Page : 372 pages
File Size : 53,9 Mb
Release : 2021-10-12
Category : Business & Economics
ISBN : 9781639080014

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Human-Centered Communication by Ethan Beute,Stephen Pacinelli Pdf

Wall Street Journal Bestseller DIGITAL POLLUTION IS THE PROBLEM. HUMAN-CENTERED COMMUNICATION IS THE SOLUTION. We’re spending more time than ever in virtual environments. That will only increase, as will the amount of noise we encounter there. The seemingly endless series of unwelcome digital distractions range from frustrating to dangerous. As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At risk are relationships and revenue. The only viable way forward is to be more thoughtful, intentional, and personal. Human-Centered Communication provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your success. Learn to: Break through the noise and earn attention Build trust and create engagement Enhance your reputation with both people and algorithms The concepts and models in this book apply to any form or channel of communication, but human centricity favors video. More visual and emotional than faceless digital communication, video enhances tone, intent, subtlety, nuance, and meaning. Learn to be clearer and more confident on camera in live video calls, meetings, and presentations, as well as in recorded video emails, social messages, and text messages. The authors of the bestselling Rehumanize Your Business join with eleven industry-leading experts from companies like Salesforce, HubSpot, and RE/MAX to lead the growing conversation on leveraging human strengths in an increasingly digital world. The brightest future is tech-enabled, but authors Ethan Beute and Stephen Pacinelli show that it’s also human-centered. The experts studied, interviewed, and featured: Jacco van der Kooij, Founder of Winning by Design Dan Hill, PhD, President of Sensory Logic Mathew Sweezey, Director of Market Strategy at Salesforce Julie Hansen, Creator of the Selling on Video Master Class Adam Contos, CEO of RE/MAX Lauren Bailey, Founder and President of Factor 8 and #GirlsClub Mario Martinez Jr, Founder and CEO of Vengreso Viveka von Rosen, Cofounder and Chief Visibility Officer at Vengreso Shep Hyken, Customer Service and Customer Experience Expert Morgan J Ingram, Director of Sales Execution at JB Sales Training Dan Tyre, sales executive and founding team member at HubSpot Among the themes addressed: Trust and relationships Communication and connection Service and value Text and video Noise and pollution Among the types of videos in which you’ll become more confident and effective: Live, synchronous video meetings Recorded, asynchronous video messages Video calls and video presentations Video in emails and text messages Video in social feeds and social messages Video for specific individuals and large groups Video for known audiences and anonymous masses Video for prospects, customers, employees, and other stakeholders For immediate benefits and for long-term reputation, now is the time to get ahead of and stay ahead of ever-increasing digital noise and pollution - with Human-Centered Communication.

Human-Centered Digitalization and Services

Marja Toivonen,Eveliina Saari
Human Centered Digitalization and Services Book PDF

Author : Marja Toivonen,Eveliina Saari
Publisher : Springer
Page : 329 pages
File Size : 48,7 Mb
Release : 2019-06-03
Category : Business & Economics
ISBN : 9789811377259

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Human-Centered Digitalization and Services by Marja Toivonen,Eveliina Saari Pdf

This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.

UI is Communication

Everett N McKay
UI is Communication Book PDF

Author : Everett N McKay
Publisher : Newnes
Page : 379 pages
File Size : 45,5 Mb
Release : 2013-05-24
Category : Computers
ISBN : 9780123972873

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UI is Communication by Everett N McKay Pdf

User interface design is a challenging, multi-disciplinary activity that requires understanding a wide range of concepts and techniques that are often subjective and even conflicting. Imagine how much it would help if there were a single perspective that you could use to simplify these complex issues down to a small set of objective principles. In UI is Communication, Everett McKay explains how to design intuitive user interfaces by focusing on effective human communication. A user interface is ultimately a conversation between users and technology. Well-designed user interfaces use the language of UI to communicate to users efficiently and naturally. They also recognize that there is an emotional human being at the other end of the interaction, so good user interfaces strive to make an emotional connection. Applying what you learn from UI is Communication will remove much of the mystic, subjectiveness, and complexity from user interface design, and help you make better design decisions with confidence. It’s the perfect introduction to user interface design. Approachable, practical communication-based guide to interaction and visual design that you can immediately apply to projects to make solid design decisions quickly and confidently Includes design makeovers so you can see the concepts in practice with real examples Communication-based design process ties everything from interaction to visual design together

Designing for the Digital Age

Kim Goodwin
Designing for the Digital Age Book PDF

Author : Kim Goodwin
Publisher : John Wiley & Sons
Page : 770 pages
File Size : 54,9 Mb
Release : 2011-03-25
Category : Computers
ISBN : 9781118079881

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Designing for the Digital Age by Kim Goodwin Pdf

Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.

Person-Centered Communication with Older Adults

Timothy A. Storlie
Person Centered Communication with Older Adults Book PDF

Author : Timothy A. Storlie
Publisher : Academic Press
Page : 218 pages
File Size : 49,5 Mb
Release : 2015-06-01
Category : Psychology
ISBN : 9780128004333

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Person-Centered Communication with Older Adults by Timothy A. Storlie Pdf

Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these concerns, Dr. Storlie advocates adoption of an evidence-based, person-centered approach to communication. The benefits of person-centered communication are many. They can increase older adult satisfaction with provider services, enhance mutual respect and understanding, improve accuracy of information exchanged, positively impact service outcomes, increase compliance with provider recommendations, and reduce the frustration and stress often experienced by both provider and older adult. Rare to this genre, readers are introduced to several under-explored topics within the field of communication, along with methods for applying concepts from research findings into these topics to enhance the quality of interpersonal communication. Topics include the role of mental imagery in the communication process, the influence of neurocardiology on relationships, and controversial findings from research into quantum physics. The book concludes by highlighting progress made in narrowing the interpersonal communication gap and forecasts how communications-oriented technological advances might improve quality of life for 21st century older adults and the providers who serve them. Utilizing interdisciplinary case studies to illustrate common problematic situations, this book provides detailed exercises that explain how providers can integrate person-centered communication into their practices to improve provider-older adult interactions. Written in a style designed to maximize learning, it helps providers find the information they need, understand what they read, and apply what they’ve learned to improve professional communication. Person-Centered Communication with Older Adults is an essential guide for today’s healthcare professionals and other aging-services providers, and also for the educators who help to prepare the providers of tomorrow. Presents a conceptual framework for understanding respect-based, person-centered communication Teaches specific communication skills to aging services providers and educators to assist in effectively communicating with older adults Includes numerous case studies to help in identifying common problematic situations and describing practical ways to integrate positive communication One of the first books to integrate scientific, evidence-based findings with a personal approach that includes important new information on neurocardiology

Listening and Human Communication in the 21st Century

Andrew D. Wolvin
Listening and Human Communication in the 21st Century Book PDF

Author : Andrew D. Wolvin
Publisher : John Wiley & Sons
Page : 332 pages
File Size : 48,5 Mb
Release : 2011-09-13
Category : Language Arts & Disciplines
ISBN : 9781444359374

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Listening and Human Communication in the 21st Century by Andrew D. Wolvin Pdf

Bringing together top listening scholars from a range of disciplines and real world perspectives, Listening and Human Communication in the 21st Century offers a state-of-the-art overview of what we know and think about listening behavior in the 21st century. Introduces students to the core issues listening theory and practice Includes student friendly features such as editorial introductions to each section and questions for further reflection at the end of each chapter Discussion ranges from historical perspectives to present theory, to teaching and performing listening in the classroom, in health care, and in corporate settings

Human Factors Methods for Design

Christopher P. Nemeth
Human Factors Methods for Design Book PDF

Author : Christopher P. Nemeth
Publisher : CRC Press
Page : 417 pages
File Size : 55,5 Mb
Release : 2004-11-11
Category : Health & Fitness
ISBN : 9780415297998

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Human Factors Methods for Design by Christopher P. Nemeth Pdf

An easy-to-use, in-depth manual, Human Factors Methods for Design supplies the how-tos for approaching and analyzing design problems and provides guidance for their solution. It draws together the basics of human behavior and physiology to provide a context for readers who are new to the field. The author brings in problem analysis, including test and evaluation methods and simple experimentation and recognizes the importance of cost-effectiveness. Finally, he emphasizes the need for good communication to get the new product understood and accepted. The author draws from his corporate experience as a research and development manager and his consulting practice in human factors and design.

Human Centered Design

Masaaki Kurosu
Human Centered Design Book PDF

Author : Masaaki Kurosu
Publisher : Springer Science & Business Media
Page : 1125 pages
File Size : 41,7 Mb
Release : 2009-07-14
Category : Computers
ISBN : 9783642028069

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Human Centered Design by Masaaki Kurosu Pdf

The 13th International Conference on Human–Computer Interaction, HCI Inter- tional 2009, was held in San Diego, California, USA, July 19–24, 2009, jointly with the Symposium on Human Interface (Japan) 2009, the 8th International Conference on Engineering Psychology and Cognitive Ergonomics, the 5th International Conference on Universal Access in Human–Computer Interaction, the Third International Conf- ence on Virtual and Mixed Reality, the Third International Conference on Internati- alization, Design and Global Development, the Third International Conference on Online Communities and Social Computing, the 5th International Conference on Augmented Cognition, the Second International Conference on Digital Human Mod- ing, and the First International Conference on Human Centered Design. A total of 4,348 individuals from academia, research institutes, industry and gove- mental agencies from 73 countries submitted contributions, and 1,397 papers that were judged to be of high scientific quality were included in the program. These papers - dress the latest research and development efforts and highlight the human aspects of the design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human–computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas.

Shared Experiences in Human Communication

Stewart L. Tubbs
Shared Experiences in Human Communication Book PDF

Author : Stewart L. Tubbs
Publisher : Routledge
Page : 302 pages
File Size : 50,6 Mb
Release : 2020-03-12
Category : Language Arts & Disciplines
ISBN : 9781351306553

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Shared Experiences in Human Communication by Stewart L. Tubbs Pdf

A novel approach to traditional subjects, the wide variety of opinions, and the extensive introductory material lift this book out of the ordinary “readings" class, and will reward the reader with understanding and appreciation of a complex subject. This collection of 37 provocative selections on human communication shares with the reader the experience and insights of some of the best minds in the discipline. The selections for the most part deal with traditional communication topics in a novel way. For example, in the chapter on verbal communication, there is a selection on profane language; in the chapter on nonverbal communication, there is a section entitled “The Silent Language of Love”; in the chapter on small group communication, there’s the Parkinson article on laws in groups; and in the chapter on mass communication, there’s one on today’s interest in sexually oriented magazines. The entire spectrum of topics usually found in beginning courses in speech communication is here. An extensive Section Two includes discussion on the psychological and transactional analysis views of communication. A brief introduction precedes each section focusing on the key ideas of each reading. Sources include the Journal of Communication, Industry Week, Journalism Quarterly, Psychology Today, Supervisory Management, Journal of Social Issues, Harvard Business Review, and Today's Speech.

Rehumanize Your Business

Ethan Beute,Stephen Pacinelli
Rehumanize Your Business Book PDF

Author : Ethan Beute,Stephen Pacinelli
Publisher : John Wiley & Sons
Page : 224 pages
File Size : 46,8 Mb
Release : 2019-04-16
Category : Business & Economics
ISBN : 9781119576266

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Rehumanize Your Business by Ethan Beute,Stephen Pacinelli Pdf

Accelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame. Rehumanize Your Business explains how to dramatically improve relationships and results with your customers, prospects, employees, and recruits by adding personal videos to emails, text messages, and social messages. It explains the what, why, and how behind this new movement toward simple, authentic videos—and when to replace some of your plain, typed-out communication with webcam and smartphone recordings. • Restore face-to-face communication for clarity and connection • Add a personal, human touch to your emails and other messages • Meet people who’ve sent thousands of videos • Learn to implement your own video habit in an easy, time-saving way • Boost your replies, appointments, conversion, referrals, and results dramatically If you’re ready to influence, teach, sell, or serve in a more personal way, Rehumanize Your Business is your guide.

Human-Centered Design of E-Health Technologies: Concepts, Methods and Applications

Ziefle, Martina,R”cker, Carsten
Human Centered Design of E Health Technologies Concepts Methods and Applications Book PDF

Author : Ziefle, Martina,R”cker, Carsten
Publisher : IGI Global
Page : 426 pages
File Size : 53,7 Mb
Release : 2010-12-31
Category : Medical
ISBN : 9781609601799

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Human-Centered Design of E-Health Technologies: Concepts, Methods and Applications by Ziefle, Martina,R”cker, Carsten Pdf

"This book unites researchers and industry practitioners from different disciplines to share their domain-specific knowledge and contribute to a holistic introduction into the area of human-centered design for e-health applications"--Provided by publisher.

Human Communication Technology

R. Anandan,G. Suseendran,S. Balamurugan,Ashish Mishra,D. Balaganesh
Human Communication Technology Book PDF

Author : R. Anandan,G. Suseendran,S. Balamurugan,Ashish Mishra,D. Balaganesh
Publisher : John Wiley & Sons
Page : 498 pages
File Size : 42,7 Mb
Release : 2021-10-25
Category : Computers
ISBN : 9781119752158

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Human Communication Technology by R. Anandan,G. Suseendran,S. Balamurugan,Ashish Mishra,D. Balaganesh Pdf

HUMAN COMMUNICATION TECHNOLOGY A unique book explaining how perception, location, communication, cognition, computation, networking, propulsion, integration of federated Internet of Robotic Things (IoRT) and digital platforms are important components of new-generation IoRT applications through continuous, real-time interaction with the world. The 16 chapters in this book discuss new architectures, networking paradigms, trustworthy structures, and platforms for the integration of applications across various business and industrial domains that are needed for the emergence of intelligent things (static or mobile) in collaborative autonomous fleets. These new apps speed up the progress of paradigms of autonomous system design and the proliferation of the Internet of Robotic Things (IoRT). Collaborative robotic things can communicate with other things in the IoRT, learn independently, interact securely with the world, people, and other things, and acquire characteristics that make them self-maintaining, self-aware, self-healing, and fail-safe operational. Due to the ubiquitous nature of collaborative robotic things, the IoRT, which binds together the sensors and the objects of robotic things, is gaining popularity. Therefore, the information contained in this book will provide readers with a better understanding of this interdisciplinary field. Audience Researchers in various fields including computer science, IoT, artificial intelligence, machine learning, and big data analytics.

Sensible Leadership

Nicolas Majluf,Nureya Abarca
Sensible Leadership Book PDF

Author : Nicolas Majluf,Nureya Abarca
Publisher : Routledge
Page : 187 pages
File Size : 53,5 Mb
Release : 2021-03-10
Category : Business & Economics
ISBN : 9781000368840

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Sensible Leadership by Nicolas Majluf,Nureya Abarca Pdf

This Leadership book is part of the Human Centered Book Trilogy, the 2021 volumes of the Routledge Human Centered Management HCM Series. HCM books are pioneering transformation from the traditional humans-as-a-resource approach of the industrial past, to the humans at the center management and organizational paradigm of the 21st century. HCM is built on the talent and wellbeing of people in the workplace driving work engagement, quality standards, high performance and productivity for long-term organizational sustainability in the global VUCA (volatile, uncertain, complex, ambiguous) environment. This book was carefully crafted by recognized human centered scholars emphasizing the need for a new type of leader responsive to challenges of the knowledge age, global connectivity and instant communications. The book displays a comprehensive framework for the transformation of common individuals into sensible leaders with high capacity to improve organizational culture using Soft Skills to meet critical responsibilities. Sensible leaders are human centered, insightful, prudent, focused on the needs and feelings of followers. They are integral and ethical leaders serving as guides, coaches and mentors, not forcing followers but perceiving clues and responding promptly to solve organizational challenges. They perform honorably in personal and work environments always caring for the common good. This and its two complementary titles Human Centered Organizational Culture: Global Dimensions and Soft Skills for Human Centered Management and Global Sustainability are timely readings for leaders, managers, researchers, acdemics, practitiones, students and the general public working in organizations across industries and sectors wordwide pursuing quality standards, organizational transformation and sustainability.

Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

Calvin L. Chou,Laura Cooley
Communication Rx Transforming Healthcare Through Relationship Centered Communication Book PDF

Author : Calvin L. Chou,Laura Cooley
Publisher : McGraw Hill Professional
Page : 256 pages
File Size : 49,8 Mb
Release : 2017-10-06
Category : Business & Economics
ISBN : 9781260019759

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Communication Rx: Transforming Healthcare Through Relationship-Centered Communication by Calvin L. Chou,Laura Cooley Pdf

A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships—between patients and providers, as well as among providers—at the center of care. Now, for the first time, ACH’s proven and effective methodology is detailed in this invaluable step-by-step guide. You’ll learn communication skills that will enable you to: * Provide more accurate diagnoses and effective treatments—and improve patient outcomes * Boost patient adherence and lower hospital readmission rates * Make fewer errors and reduce malpractice risks * Increase patient satisfaction and build teamwork among providers * Further develop your communication skill set—and help others do the same In this practical—and potentially life-saving—volume, you’ll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry. To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name.

Human-Centered Software Engineering - Integrating Usability in the Software Development Lifecycle

Ahmed Seffah,Jan Gulliksen,Michel C. Desmarais
Human Centered Software Engineering Integrating Usability in the Software Development Lifecycle Book PDF

Author : Ahmed Seffah,Jan Gulliksen,Michel C. Desmarais
Publisher : Springer Science & Business Media
Page : 406 pages
File Size : 47,9 Mb
Release : 2006-06-26
Category : Computers
ISBN : 9781402041136

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Human-Centered Software Engineering - Integrating Usability in the Software Development Lifecycle by Ahmed Seffah,Jan Gulliksen,Michel C. Desmarais Pdf

Human-CenteredSoftwareEngineering: BridgingHCI,UsabilityandSoftwareEngineering From its beginning in the 1980’s, the ?eld of human-computer interaction (HCI) has beende?nedasamultidisciplinaryarena. BythisImeanthattherehas beenanexplicit recognition that distinct skills and perspectives are required to make the whole effort of designing usable computer systems work well. Thus people with backgrounds in Computer Science (CS) and Software Engineering (SE) joined with people with ba- grounds in various behavioral science disciplines (e. g. , cognitive and social psych- ogy, anthropology)inaneffortwhereallperspectiveswereseenasessentialtocreating usable systems. But while the ?eld of HCI brings individuals with many background disciplines together to discuss a common goal - the development of useful, usable, satisfying systems - the form of the collaboration remains unclear. Are we striving to coordinate the varied activities in system development, or are we seeking a richer collaborative framework? In coordination, Usability and SE skills can remain quite distinct and while the activities of each group might be critical to the success of a project, we need only insure that critical results are provided at appropriate points in the development cycle. Communication by one group to the other during an activity might be seen as only minimally necessary. In collaboration, there is a sense that each group can learn something about its own methods and processes through a close pa- nership with the other. Communication during the process of gathering information from target users of a system by usability professionals would not be seen as so- thing that gets in the way of the essential work of software engineering professionals.