Human Centered Digitalization And Services

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Human-Centered Digitalization and Services

Author : Marja Toivonen,Eveliina Saari
Publisher : Springer
Page : 329 pages
File Size : 51,7 Mb
Release : 2019-06-03
Category : Business & Economics
ISBN : 9789811377259

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Human-Centered Digitalization and Services by Marja Toivonen,Eveliina Saari Pdf

This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.

Human-centered Digitalization and Services

Author : Marja Toivonen,Eveliina Saari
Publisher : Unknown
Page : 128 pages
File Size : 42,7 Mb
Release : 2019
Category : Aging
ISBN : 981137726X

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Human-centered Digitalization and Services by Marja Toivonen,Eveliina Saari Pdf

This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.

Designing for the Digital Age

Author : Kim Goodwin
Publisher : John Wiley & Sons
Page : 770 pages
File Size : 41,7 Mb
Release : 2011-03-25
Category : Computers
ISBN : 9781118079881

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Designing for the Digital Age by Kim Goodwin Pdf

Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.

Designing Digital Work

Author : Stefan Oppl,Christian Stary
Publisher : Springer
Page : 448 pages
File Size : 43,5 Mb
Release : 2019-04-30
Category : Business & Economics
ISBN : 9783030122591

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Designing Digital Work by Stefan Oppl,Christian Stary Pdf

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

Human-Centered Communication

Author : Ethan Beute,Stephen Pacinelli
Publisher : Greenleaf Book Group
Page : 372 pages
File Size : 42,6 Mb
Release : 2021-10-12
Category : Business & Economics
ISBN : 9781639080014

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Human-Centered Communication by Ethan Beute,Stephen Pacinelli Pdf

Wall Street Journal Bestseller DIGITAL POLLUTION IS THE PROBLEM. HUMAN-CENTERED COMMUNICATION IS THE SOLUTION. We’re spending more time than ever in virtual environments. That will only increase, as will the amount of noise we encounter there. The seemingly endless series of unwelcome digital distractions range from frustrating to dangerous. As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At risk are relationships and revenue. The only viable way forward is to be more thoughtful, intentional, and personal. Human-Centered Communication provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your success. Learn to: Break through the noise and earn attention Build trust and create engagement Enhance your reputation with both people and algorithms The concepts and models in this book apply to any form or channel of communication, but human centricity favors video. More visual and emotional than faceless digital communication, video enhances tone, intent, subtlety, nuance, and meaning. Learn to be clearer and more confident on camera in live video calls, meetings, and presentations, as well as in recorded video emails, social messages, and text messages. The authors of the bestselling Rehumanize Your Business join with eleven industry-leading experts from companies like Salesforce, HubSpot, and RE/MAX to lead the growing conversation on leveraging human strengths in an increasingly digital world. The brightest future is tech-enabled, but authors Ethan Beute and Stephen Pacinelli show that it’s also human-centered. The experts studied, interviewed, and featured: Jacco van der Kooij, Founder of Winning by Design Dan Hill, PhD, President of Sensory Logic Mathew Sweezey, Director of Market Strategy at Salesforce Julie Hansen, Creator of the Selling on Video Master Class Adam Contos, CEO of RE/MAX Lauren Bailey, Founder and President of Factor 8 and #GirlsClub Mario Martinez Jr, Founder and CEO of Vengreso Viveka von Rosen, Cofounder and Chief Visibility Officer at Vengreso Shep Hyken, Customer Service and Customer Experience Expert Morgan J Ingram, Director of Sales Execution at JB Sales Training Dan Tyre, sales executive and founding team member at HubSpot Among the themes addressed: Trust and relationships Communication and connection Service and value Text and video Noise and pollution Among the types of videos in which you’ll become more confident and effective: Live, synchronous video meetings Recorded, asynchronous video messages Video calls and video presentations Video in emails and text messages Video in social feeds and social messages Video for specific individuals and large groups Video for known audiences and anonymous masses Video for prospects, customers, employees, and other stakeholders For immediate benefits and for long-term reputation, now is the time to get ahead of and stay ahead of ever-increasing digital noise and pollution - with Human-Centered Communication.

Doing Well And Doing Good: Human-centered Digital Transformation Leadership

Author : Cheryl Flink,Liora Gross,William Pasmore
Publisher : World Scientific
Page : 217 pages
File Size : 54,8 Mb
Release : 2023-08-02
Category : Business & Economics
ISBN : 9789811268434

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Doing Well And Doing Good: Human-centered Digital Transformation Leadership by Cheryl Flink,Liora Gross,William Pasmore Pdf

Humans stand on the brink of a technological revolution that will fundamentally change the way we live, work, and relate to one another. As digital transformation leaders, we have opportunities to shape that digital future to create both financial value and human value — balancing doing well and doing good. We must lead differently — but how? In this book, the authors introduce a new leadership model that surfaces the critical challenges digital transformation leaders encounter and the human-centered leadership capabilities that can be used to overcome them.Using case studies, business paradigms, and new capability models, this book explores the unique responsibilities of digital transformation leadership within five leadership levels:Digital transformation leaders wrestling with the human issues behind conceiving, developing, and implementing innovation and technology will find a wealth of practical advice, provocative questions, and new thinking about how we lead. How shall we create an equitable digital future for all humans?

Human-Centered AI

Author : Ben Shneiderman
Publisher : Oxford University Press
Page : 390 pages
File Size : 47,7 Mb
Release : 2022
Category : Computers
ISBN : 9780192845290

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Human-Centered AI by Ben Shneiderman Pdf

The remarkable progress in algorithms for machine and deep learning have opened the doors to new opportunities, and some dark possibilities. However, a bright future awaits those who build on their working methods by including HCAI strategies of design and testing. As many technology companies and thought leaders have argued, the goal is not to replace people, but to empower them by making design choices that give humans control over technology. In Human-Centered AI, Professor Ben Shneiderman offers an optimistic realist's guide to how artificial intelligence can be used to augment and enhance humans' lives. This project bridges the gap between ethical considerations and practical realities to offer a road map for successful, reliable systems. Digital cameras, communications services, and navigation apps are just the beginning. Shneiderman shows how future applications will support health and wellness, improve education, accelerate business, and connect people in reliable, safe, and trustworthy ways that respect human values, rights, justice, and dignity.

Designing Digital Work

Author : Stefan Oppl,Christian Stary
Publisher : Palgrave Macmillan
Page : 435 pages
File Size : 48,6 Mb
Release : 2020-08-14
Category : Business & Economics
ISBN : 3030122611

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Designing Digital Work by Stefan Oppl,Christian Stary Pdf

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

Digital Humanism

Author : Marta Bertolaso,Luca Capone,Carlos Rodríguez-Lluesma
Publisher : Springer Nature
Page : 254 pages
File Size : 41,7 Mb
Release : 2022-06-28
Category : Social Science
ISBN : 9783030970543

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Digital Humanism by Marta Bertolaso,Luca Capone,Carlos Rodríguez-Lluesma Pdf

This book provides an accessible and up to date overview of the foundational issues about both emerging constructive understandings of the digital era and still hidden and ignored aspects that could instead be dramatically relevant in the future, in the process of a technological humanism. The book offers relevant scientific and ethical questions bringing together professionals and researchers, from different professional and disciplinary fields, who have a shared interest in investigating operative aspects of technological, digital and cultural transitions of humans and their capacity of building human societies. The challenges are clear but there is a lack of an epistemological, anthropological, economic and social agenda that would enable a drive to such transitions towards a technological humanism. This book provides an ideal platform for professionals and scholars, not only providing tools for problem analysis, but also indicating shared directions, needs and objectives for a common goal; the creation of new scenarios instead of the creation of fears and manipulated social imaginaria.

Human Centred Intelligent Systems

Author : Alfred Zimmermann,Robert J. Howlett,Lakhmi C. Jain
Publisher : Springer Nature
Page : 438 pages
File Size : 41,9 Mb
Release : 2020-05-29
Category : Technology & Engineering
ISBN : 9789811557842

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Human Centred Intelligent Systems by Alfred Zimmermann,Robert J. Howlett,Lakhmi C. Jain Pdf

This book highlights new trends and challenges in intelligent systems, which play an important part in the digital transformation of many areas of science and practice. It includes papers offering a deeper understanding of the human-centred perspective on artificial intelligence, of intelligent value co-creation, ethics, value-oriented digital models, transparency, and intelligent digital architectures and engineering to support digital services and intelligent systems, the transformation of structures in digital businesses and intelligent systems based on human practices, as well as the study of interaction and the co-adaptation of humans and systems. All papers were originally presented at the International KES Conference on Human Centred Intelligent Systems 2020 (KES HCIS 2020), held on June 17–19, 2020, in Split, Croatia.

Human-Centered Data Science

Author : Cecilia Aragon,Shion Guha,Marina Kogan,Michael Muller,Gina Neff
Publisher : MIT Press
Page : 201 pages
File Size : 54,8 Mb
Release : 2022-03-01
Category : Computers
ISBN : 9780262367592

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Human-Centered Data Science by Cecilia Aragon,Shion Guha,Marina Kogan,Michael Muller,Gina Neff Pdf

Best practices for addressing the bias and inequality that may result from the automated collection, analysis, and distribution of large datasets. Human-centered data science is a new interdisciplinary field that draws from human-computer interaction, social science, statistics, and computational techniques. This book, written by founders of the field, introduces best practices for addressing the bias and inequality that may result from the automated collection, analysis, and distribution of very large datasets. It offers a brief and accessible overview of many common statistical and algorithmic data science techniques, explains human-centered approaches to data science problems, and presents practical guidelines and real-world case studies to help readers apply these methods. The authors explain how data scientists’ choices are involved at every stage of the data science workflow—and show how a human-centered approach can enhance each one, by making the process more transparent, asking questions, and considering the social context of the data. They describe how tools from social science might be incorporated into data science practices, discuss different types of collaboration, and consider data storytelling through visualization. The book shows that data science practitioners can build rigorous and ethical algorithms and design projects that use cutting-edge computational tools and address social concerns.

HRM 4.0 For Human-Centered Organizations

Author : Rita Bissola,Barbara Imperatori
Publisher : Emerald Group Publishing
Page : 211 pages
File Size : 47,5 Mb
Release : 2019-11-11
Category : Business & Economics
ISBN : 9781789735376

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HRM 4.0 For Human-Centered Organizations by Rita Bissola,Barbara Imperatori Pdf

Offering researchers and professionals cutting-edge research and practical guidelines to turn the challenging scenario of Industry 4.0 into a successful transformation for the HRM domain, this volume focuses on three critical insights: HRM in the 4.0 era, job design for the smart economy, and HRM tools for digital transformation.

Radically Human

Author : Paul Daugherty,H. James Wilson
Publisher : Harvard Business Press
Page : 152 pages
File Size : 42,8 Mb
Release : 2022-04-26
Category : Business & Economics
ISBN : 9781647821098

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Radically Human by Paul Daugherty,H. James Wilson Pdf

Technology advances are making tech more . . . human. This changes everything you thought you knew about innovation and strategy. In their groundbreaking book, Human + Machine, Accenture technology leaders Paul R. Daugherty and H. James Wilson showed how leading organizations use the power of human-machine collaboration to transform their processes and their bottom lines. Now, as new AI powered technologies like the metaverse, natural language processing, and digital twins begin to rapidly impact both life and work, those companies and other pioneers across industries are tipping the balance even more strikingly toward the human side with technology-led strategy that is reshaping the very nature of innovation. In Radically Human, Daugherty and Wilson show this profound shift, fast-forwarded by the pandemic, toward more human—and more humane—technology. Artificial intelligence is becoming less artificial and more intelligent. Instead of data-hungry approaches to AI, innovators are pursuing data-efficient approaches that enable machines to learn as humans do. Instead of replacing workers with machines, they're unleashing human expertise to create human-centered AI. In place of lumbering legacy IT systems, they're building cloud-first IT architectures able to continuously adapt to a world of billions of connected devices. And they're pursuing strategies that will take their place alongside classic, winning business formulas like disruptive innovation. These against-the-grain approaches to the basic building blocks of business—Intelligence, Data, Expertise, Architecture, and Strategy (IDEAS)—are transforming competition. Industrial giants and startups alike are drawing on this radically human IDEAS framework to create new business models, optimize post-pandemic approaches to work and talent, rebuild trust with their stakeholders, and show the way toward a sustainable future. With compelling insights and fresh examples from a variety of industries, Radically Human will forever change the way you think about, practice, and win with innovation.

Human-Centered Artificial Intelligence

Author : Mohamed Chetouani,Virginia Dignum,Paul Lukowicz,Carles Sierra
Publisher : Springer Nature
Page : 434 pages
File Size : 45,6 Mb
Release : 2023-04-03
Category : Computers
ISBN : 9783031243493

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Human-Centered Artificial Intelligence by Mohamed Chetouani,Virginia Dignum,Paul Lukowicz,Carles Sierra Pdf

The 18th European Advanced Course on AI (ACAI) took place in Berlin on 11-15 October 2021, organized by the European project Humane-AI Net in collaboration with the European AI Association (EURAI). The school included tutorials on different topics, which were selected through an open call to top European AI researchers. In addition, the school also included 4 invited talks, a student poster presentation, and a mentorship program. This volume contains 21 tutorial chapters organized according to the following themes: human-centered AI; human-centered machine learning; explainable AI; ethics, law, and the societal aspects of AI; argumentation; and social simulation. The contributions include learning objectives, reading lists, and links to further resources.

Human-Centered and Error-Resilient Systems Development

Author : Cristian Bogdan,Jan Gulliksen,Stefan Sauer,Peter Forbrig,Marco Winckler,Chris Johnson,Philippe Palanque,Regina Bernhaupt,Filip Kis
Publisher : Springer
Page : 383 pages
File Size : 47,8 Mb
Release : 2016-08-22
Category : Computers
ISBN : 9783319449029

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Human-Centered and Error-Resilient Systems Development by Cristian Bogdan,Jan Gulliksen,Stefan Sauer,Peter Forbrig,Marco Winckler,Chris Johnson,Philippe Palanque,Regina Bernhaupt,Filip Kis Pdf

This book constitutes the refereed proceedings of the IFIP WG 13.2/13.5 Joint Working Conferences: 6th International Conference on Human-Centered Software Engineering, HCSE 2016, and 8th International Conference on Human Error, Safety, and System Development, HESSD 2016, held in Stockholm, Sweden, in August 2016. The 11 full papers and 14 short papers presented were carefully reviewed and selected from 32 submissions. The papers cover various topics such as integration of software engineering and user-centered design; HCI models and model-driven engineering; incorporating guidelines and principles for designing usable products in the development process; usability engineering; methods for user interface design; patterns in HCI and HCSE; software architectures for user interfaces; user interfaces for special environments; representations for design in the development process; working with iterative and agile process models in HCSE; social and organizational aspects in the software development lifecycle; human-centric software development tools; user profiles and mental models; user requirements and design constraints; and user experience and software design.