Human Centered Digitalization And Services

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Human-Centered Digitalization and Services

Marja Toivonen,Eveliina Saari
Human Centered Digitalization and Services Book PDF

Author : Marja Toivonen,Eveliina Saari
Publisher : Springer
Page : 329 pages
File Size : 53,9 Mb
Release : 2019-06-03
Category : Business & Economics
ISBN : 9789811377259

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Human-Centered Digitalization and Services by Marja Toivonen,Eveliina Saari Pdf

This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.

Human-centered Digitalization and Services

Marja Toivonen,Eveliina Saari
Human centered Digitalization and Services Book PDF

Author : Marja Toivonen,Eveliina Saari
Publisher : Unknown
Page : 128 pages
File Size : 41,7 Mb
Release : 2019
Category : Aging
ISBN : 981137726X

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Human-centered Digitalization and Services by Marja Toivonen,Eveliina Saari Pdf

This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.

Designing for the Digital Age

Kim Goodwin
Designing for the Digital Age Book PDF

Author : Kim Goodwin
Publisher : John Wiley & Sons
Page : 770 pages
File Size : 42,6 Mb
Release : 2011-03-25
Category : Computers
ISBN : 9781118079881

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Designing for the Digital Age by Kim Goodwin Pdf

Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.

Designing Digital Work

Stefan Oppl,Christian Stary
Designing Digital Work Book PDF

Author : Stefan Oppl,Christian Stary
Publisher : Springer
Page : 448 pages
File Size : 54,8 Mb
Release : 2019-04-30
Category : Business & Economics
ISBN : 9783030122591

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Designing Digital Work by Stefan Oppl,Christian Stary Pdf

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

Human-Centered Communication

Ethan Beute,Stephen Pacinelli
Human Centered Communication Book PDF

Author : Ethan Beute,Stephen Pacinelli
Publisher : Greenleaf Book Group
Page : 372 pages
File Size : 41,5 Mb
Release : 2021-10-12
Category : Business & Economics
ISBN : 9781639080014

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Human-Centered Communication by Ethan Beute,Stephen Pacinelli Pdf

Wall Street Journal Bestseller DIGITAL POLLUTION IS THE PROBLEM. HUMAN-CENTERED COMMUNICATION IS THE SOLUTION. We’re spending more time than ever in virtual environments. That will only increase, as will the amount of noise we encounter there. The seemingly endless series of unwelcome digital distractions range from frustrating to dangerous. As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At risk are relationships and revenue. The only viable way forward is to be more thoughtful, intentional, and personal. Human-Centered Communication provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your success. Learn to: Break through the noise and earn attention Build trust and create engagement Enhance your reputation with both people and algorithms The concepts and models in this book apply to any form or channel of communication, but human centricity favors video. More visual and emotional than faceless digital communication, video enhances tone, intent, subtlety, nuance, and meaning. Learn to be clearer and more confident on camera in live video calls, meetings, and presentations, as well as in recorded video emails, social messages, and text messages. The authors of the bestselling Rehumanize Your Business join with eleven industry-leading experts from companies like Salesforce, HubSpot, and RE/MAX to lead the growing conversation on leveraging human strengths in an increasingly digital world. The brightest future is tech-enabled, but authors Ethan Beute and Stephen Pacinelli show that it’s also human-centered. The experts studied, interviewed, and featured: Jacco van der Kooij, Founder of Winning by Design Dan Hill, PhD, President of Sensory Logic Mathew Sweezey, Director of Market Strategy at Salesforce Julie Hansen, Creator of the Selling on Video Master Class Adam Contos, CEO of RE/MAX Lauren Bailey, Founder and President of Factor 8 and #GirlsClub Mario Martinez Jr, Founder and CEO of Vengreso Viveka von Rosen, Cofounder and Chief Visibility Officer at Vengreso Shep Hyken, Customer Service and Customer Experience Expert Morgan J Ingram, Director of Sales Execution at JB Sales Training Dan Tyre, sales executive and founding team member at HubSpot Among the themes addressed: Trust and relationships Communication and connection Service and value Text and video Noise and pollution Among the types of videos in which you’ll become more confident and effective: Live, synchronous video meetings Recorded, asynchronous video messages Video calls and video presentations Video in emails and text messages Video in social feeds and social messages Video for specific individuals and large groups Video for known audiences and anonymous masses Video for prospects, customers, employees, and other stakeholders For immediate benefits and for long-term reputation, now is the time to get ahead of and stay ahead of ever-increasing digital noise and pollution - with Human-Centered Communication.

Human-Centered Data Science

Cecilia Aragon,Shion Guha,Marina Kogan,Michael Muller,Gina Neff
Human Centered Data Science Book PDF

Author : Cecilia Aragon,Shion Guha,Marina Kogan,Michael Muller,Gina Neff
Publisher : MIT Press
Page : 201 pages
File Size : 51,6 Mb
Release : 2022-03-01
Category : Computers
ISBN : 9780262367592

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Human-Centered Data Science by Cecilia Aragon,Shion Guha,Marina Kogan,Michael Muller,Gina Neff Pdf

Best practices for addressing the bias and inequality that may result from the automated collection, analysis, and distribution of large datasets. Human-centered data science is a new interdisciplinary field that draws from human-computer interaction, social science, statistics, and computational techniques. This book, written by founders of the field, introduces best practices for addressing the bias and inequality that may result from the automated collection, analysis, and distribution of very large datasets. It offers a brief and accessible overview of many common statistical and algorithmic data science techniques, explains human-centered approaches to data science problems, and presents practical guidelines and real-world case studies to help readers apply these methods. The authors explain how data scientists’ choices are involved at every stage of the data science workflow—and show how a human-centered approach can enhance each one, by making the process more transparent, asking questions, and considering the social context of the data. They describe how tools from social science might be incorporated into data science practices, discuss different types of collaboration, and consider data storytelling through visualization. The book shows that data science practitioners can build rigorous and ethical algorithms and design projects that use cutting-edge computational tools and address social concerns.

Human-Centered AI

Ben Shneiderman
Human Centered AI Book PDF

Author : Ben Shneiderman
Publisher : Oxford University Press
Page : 390 pages
File Size : 46,8 Mb
Release : 2022
Category : Computers
ISBN : 9780192845290

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Human-Centered AI by Ben Shneiderman Pdf

The remarkable progress in algorithms for machine and deep learning have opened the doors to new opportunities, and some dark possibilities. However, a bright future awaits those who build on their working methods by including HCAI strategies of design and testing. As many technology companies and thought leaders have argued, the goal is not to replace people, but to empower them by making design choices that give humans control over technology. In Human-Centered AI, Professor Ben Shneiderman offers an optimistic realist's guide to how artificial intelligence can be used to augment and enhance humans' lives. This project bridges the gap between ethical considerations and practical realities to offer a road map for successful, reliable systems. Digital cameras, communications services, and navigation apps are just the beginning. Shneiderman shows how future applications will support health and wellness, improve education, accelerate business, and connect people in reliable, safe, and trustworthy ways that respect human values, rights, justice, and dignity.

Designing Digital Work

Stefan Oppl,Christian Stary
Designing Digital Work Book PDF

Author : Stefan Oppl,Christian Stary
Publisher : Palgrave Macmillan
Page : 435 pages
File Size : 54,6 Mb
Release : 2020-08-14
Category : Business & Economics
ISBN : 3030122611

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Designing Digital Work by Stefan Oppl,Christian Stary Pdf

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

Doing Well And Doing Good: Human-centered Digital Transformation Leadership

Cheryl Flink,Liora Gross,William Pasmore
Doing Well And Doing Good Human centered Digital Transformation Leadership Book PDF

Author : Cheryl Flink,Liora Gross,William Pasmore
Publisher : World Scientific
Page : 217 pages
File Size : 53,8 Mb
Release : 2023-08-02
Category : Business & Economics
ISBN : 9789811268434

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Doing Well And Doing Good: Human-centered Digital Transformation Leadership by Cheryl Flink,Liora Gross,William Pasmore Pdf

Humans stand on the brink of a technological revolution that will fundamentally change the way we live, work, and relate to one another. As digital transformation leaders, we have opportunities to shape that digital future to create both financial value and human value — balancing doing well and doing good. We must lead differently — but how? In this book, the authors introduce a new leadership model that surfaces the critical challenges digital transformation leaders encounter and the human-centered leadership capabilities that can be used to overcome them.Using case studies, business paradigms, and new capability models, this book explores the unique responsibilities of digital transformation leadership within five leadership levels:Digital transformation leaders wrestling with the human issues behind conceiving, developing, and implementing innovation and technology will find a wealth of practical advice, provocative questions, and new thinking about how we lead. How shall we create an equitable digital future for all humans?

The Human Centered Brand

Nela Dunato
The Human Centered Brand Book PDF

Author : Nela Dunato
Publisher : Unknown
Page : 322 pages
File Size : 49,7 Mb
Release : 2018-10-04
Category : Business & Economics
ISBN : 9534817112

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The Human Centered Brand by Nela Dunato Pdf

Promote your business with clarity, ease, and authenticity. The Human Centered Brand is a practical branding guide for service based businesses and creatives, that helps you grow meaningful relationships with your clients and your audience. If you're a writer, marketing consultant, creative agency owner, lawyer, illustrator, designer, developer, psychotherapist, personal trainer, dentist, painter, musician, bookkeeper, or other type of service business owner, the methods described in this book will assist you in expressing yourself naturally and creating a resonant, remarkable, and sustainable brand. Read this book to learn: Why conventional branding approaches don't work for service based businesses. How to identify your core values and use them in your business and marketing decisions. Different ways you can make your business unique among all the competition. How to express yourself verbally through your website, emails, articles, videos, talks, podcasts... What makes your "ideal clients" truly ideal, and how to connect with real people who appreciate you as you are. How to craft an effective tagline. What are the most important elements of a visual brand identity, and how to use them to design your own brand. How to craft an exceptional client experience and impress your clients with your professionalism. How your brand relates to your business model, pricing, company culture, fashion style, and social impact. Whether you're a complete beginner or have lots of experience with marketing and design, you'll get new insights about your own brand, and fresh ideas you'll want to implement right away. The companion workbook, checklists, templates, and other bonuses ensure that you not only learn new information, but create a custom brand strategy on your own. Learn more at humancenteredbrand.com

Human-Centered Service Design for Healthcare Transformation

Mario A. Pfannstiel
Human Centered Service Design for Healthcare Transformation Book PDF

Author : Mario A. Pfannstiel
Publisher : Springer Nature
Page : 469 pages
File Size : 50,6 Mb
Release : 2023-01-27
Category : Medical
ISBN : 9783031201684

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Human-Centered Service Design for Healthcare Transformation by Mario A. Pfannstiel Pdf

This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

Digital Humanism

Marta Bertolaso,Luca Capone,Carlos Rodríguez-Lluesma
Digital Humanism Book PDF

Author : Marta Bertolaso,Luca Capone,Carlos Rodríguez-Lluesma
Publisher : Springer Nature
Page : 254 pages
File Size : 48,8 Mb
Release : 2022-06-28
Category : Social Science
ISBN : 9783030970543

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Digital Humanism by Marta Bertolaso,Luca Capone,Carlos Rodríguez-Lluesma Pdf

This book provides an accessible and up to date overview of the foundational issues about both emerging constructive understandings of the digital era and still hidden and ignored aspects that could instead be dramatically relevant in the future, in the process of a technological humanism. The book offers relevant scientific and ethical questions bringing together professionals and researchers, from different professional and disciplinary fields, who have a shared interest in investigating operative aspects of technological, digital and cultural transitions of humans and their capacity of building human societies. The challenges are clear but there is a lack of an epistemological, anthropological, economic and social agenda that would enable a drive to such transitions towards a technological humanism. This book provides an ideal platform for professionals and scholars, not only providing tools for problem analysis, but also indicating shared directions, needs and objectives for a common goal; the creation of new scenarios instead of the creation of fears and manipulated social imaginaria.

Handbook of Research on ICTs for Human-Centered Healthcare and Social Care Services

Cruz-Cunha, Maria Manuela
Handbook of Research on ICTs for Human Centered Healthcare and Social Care Services Book PDF

Author : Cruz-Cunha, Maria Manuela
Publisher : IGI Global
Page : 978 pages
File Size : 49,7 Mb
Release : 2013-04-30
Category : Medical
ISBN : 9781466639874

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Handbook of Research on ICTs for Human-Centered Healthcare and Social Care Services by Cruz-Cunha, Maria Manuela Pdf

In addition to creating the opportunity for collaboration, transformation, and innovation in the healthcare industry, technology plays an essential role in the development of human well-being and psychological growth. Handbook of Research on ICTs for Human-Centered Healthcare and Social Services is a comprehensive collection of relevant research on technology and its developments of ICTs in healthcare and social services. This book focuses on the emerging trends in the social and healthcare sectors such as social networks, security of ICTs, and advisory services, beneficial to researchers, scholars, students, and practitioners to further their interest in technological advancements.

The Smart Nonprofit

Beth Kanter,Allison H. Fine
The Smart Nonprofit Book PDF

Author : Beth Kanter,Allison H. Fine
Publisher : John Wiley & Sons
Page : 240 pages
File Size : 47,8 Mb
Release : 2022-03-03
Category : Business & Economics
ISBN : 9781119818137

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The Smart Nonprofit by Beth Kanter,Allison H. Fine Pdf

A pragmatic framework for nonprofit digital transformation that embraces the human-centered nature of your organization The Smart Nonprofit turns the page on an era of frantic busyness and scarcity mindsets to one in which nonprofit organizations have the time to think and plan — and even dream. The Smart Nonprofit offers a roadmap for the once-in-a-generation opportunity to remake work and accelerate positive social change. It comes from understanding how to use smart tech strategically, ethically and well. Smart tech does rote tasks like filling out expense reports and identifying prospective donors. However, it is also beginning to do very human things like screening applicants for jobs and social services, while paying forward historic biases. Beth Kanter and Allison Fine elegantly outline the ways smart nonprofits must stay human-centered and root out embedded bias in order to success at the compassionate and creative work that only humans can and should do.

Human Centred Intelligent Systems

Alfred Zimmermann,Robert J. Howlett,Lakhmi C. Jain
Human Centred Intelligent Systems Book PDF

Author : Alfred Zimmermann,Robert J. Howlett,Lakhmi C. Jain
Publisher : Springer Nature
Page : 438 pages
File Size : 41,8 Mb
Release : 2020-05-29
Category : Technology & Engineering
ISBN : 9789811557842

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Human Centred Intelligent Systems by Alfred Zimmermann,Robert J. Howlett,Lakhmi C. Jain Pdf

This book highlights new trends and challenges in intelligent systems, which play an important part in the digital transformation of many areas of science and practice. It includes papers offering a deeper understanding of the human-centred perspective on artificial intelligence, of intelligent value co-creation, ethics, value-oriented digital models, transparency, and intelligent digital architectures and engineering to support digital services and intelligent systems, the transformation of structures in digital businesses and intelligent systems based on human practices, as well as the study of interaction and the co-adaptation of humans and systems. All papers were originally presented at the International KES Conference on Human Centred Intelligent Systems 2020 (KES HCIS 2020), held on June 17–19, 2020, in Split, Croatia.