Human Centered Service Design For Healthcare Transformation

Author : Mario A. Pfannstiel
Publisher : Springer Nature
Page : 469 pages
File Size : 47,9 Mb
Release : 2023-01-27
Category : Medical
ISBN : 9783031201684

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Human-Centered Service Design for Healthcare Transformation by Mario A. Pfannstiel Pdf

This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

Author : Peter Jones
Publisher : Rosenfeld Media
Page : 376 pages
File Size : 48,5 Mb
Release : 2013-05-01
Category : Medical
ISBN : 9781933820132

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Design for Care by Peter Jones Pdf

The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

Author : Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche
Publisher : Springer Nature
Page : 536 pages
File Size : 49,6 Mb
Release : 2022-01-19
Category : Medical
ISBN : 9783030872731

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Service Design Practices for Healthcare Innovation by Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche Pdf

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Author : Tom Kelley,David Kelley
Publisher : Crown Currency
Page : 306 pages
File Size : 45,6 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780385349376

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Creative Confidence by Tom Kelley,David Kelley Pdf

IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us. Too often, companies and individuals assume that creativity and innovation are the domain of the "creative types." But two of the leading experts in innovation, design, and creativity on the planet show us that each and every one of us is creative. In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems. It is a book that will help each of us be more productive and successful in our lives and in our careers.

Author : J. Mantas,P. Gallos,E. Zoulias
Publisher : IOS Press
Page : 700 pages
File Size : 51,8 Mb
Release : 2023-07-27
Category : Medical
ISBN : 9781643684017

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Healthcare Transformation with Informatics and Artificial Intelligence by J. Mantas,P. Gallos,E. Zoulias Pdf

Artificial intelligence (AI) is once again in the news, with many major figures urging caution as developments in the technology accelerate. AI impacts all aspects of our lives, but perhaps the discipline of Biomedical Informatics is more affected than most, and is an area where the possible pitfalls of the technology might have particularly serious consequences. This book presents the papers delivered at ICIMTH 2023, the 21st International Conference on Informatics, Management, and Technology in Healthcare, held in Athens, Greece, from 1-3 July 2023. The ICIMTH conferences form a series of scientific events which offers a platform for scientists working in the field of biomedical and health informatics from all continents to gather and exchange research findings and experience. The title of the 2023 conference was Healthcare Transformation with Informatics and Artificial Intelligence, reflecting the importance of AI to healthcare informatics. A total of 252 submissions were received by the Program Committee, of which 149 were accepted as full papers, 13 as short communications, and 14 as poster papers after review. The papers cover a wide range of technologies, and topics include imaging, sensors, biomedical equipment, and management and organizational aspects, as well as legal and social issues. The book provides a timely overview of informatics and technology in healthcare during this time of extremely fast developments, and will be of interest to all those working in the field.

Author : Hossein Esmaeili,Vivienne Brand,Susan L. Karamanian
Publisher : Taylor & Francis
Page : 367 pages
File Size : 52,6 Mb
Release : 2024-06-28
Category : Law
ISBN : 9781040039595

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International Trade with the Middle East and North Africa by Hossein Esmaeili,Vivienne Brand,Susan L. Karamanian Pdf

This book provides an interdisciplinary analysis of trade relations with the Middle East and Arab countries from the perspectives of law, business, policy and culture in the Middle East and the Arab world and their interaction with the wider world, particularly Western countries. The rapidly evolving economy of the Middle East and the Arab region is undergoing significant change, and establishing modern foreign ownership law, robust company, business and investment regulations, modern legal professions while keeping its basic traditional and Islamic principles. This book covers a number of important theoretical and practical aspects of commercial and trade relationships and law. It examines case studies of trade and investment relations between Arab and Middle Eastern countries and Western Countries, such as Australia, UK and US, touching on such topics as corporation law, arbitration and foreign judgments, future mobility and disruptive technology law, financial services law, charity law, trusts and cultural law. Exploring emerging trade and investment ties between Arab and Middle Eastern countries and Western countries, it will be of interest to students, academics and practitioners with an interest in international trade and investment law.

Author : Samuel Sebhatu,Bo Enquist,Bo Edvardsson
Publisher : Taylor & Francis
Page : 253 pages
File Size : 49,8 Mb
Release : 2021-09-05
Category : Business & Economics
ISBN : 9781000411645

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Business Transformation for a Sustainable Future by Samuel Sebhatu,Bo Enquist,Bo Edvardsson Pdf

Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustainable future, and identifies the difficulties and challenges along the way. Part of the Principle of Responsible Management Education (PRME) series, the book promotes a strong voice for meeting sustainability challenges for transformative change in a globalized world through business education and practice. A transition to a more sustainable way of doing business can only be attained by combining technology with profound system innovations and lifestyle changes. The chapters in the book, each written by a strong and well-recognized team of researchers in the field, open up the discussion about a new partnership between sustainability, innovation, and transformation that includes the global society (big world), the biosphere (small planet), and also requires a deep mind shift. The book presents cases from business (including Ikea and Eataly) and other service networks including the Base of the Pyramid (BoP), and illustrates how these organizations have transformed themselves for a sustainable future. The research perspectives are macro (policies and legislation), meso (institutional practices) and micro (business practices and individual behavior). This book is where research meets real-world business and societal practice. The chapters are grounded in business research, specifically the interdependencies between sustainability, innovation, and transformation, which makes for a robust basis for describing, explaining, and understanding the complex challenges faced by business and society in the 21st century. The book is intended for graduate- and postgraduate-level students and executive education with implications for practitioners. Furthermore, it contributes to multidisciplinary research in the field of interaction between business and society with a view to extending the firm-centric view to encompass a broader, systemic, and dynamic understanding of business and societal transformation.

Author : Mario A. Pfannstiel,Christoph Rasche
Publisher : Springer
Page : 535 pages
File Size : 48,9 Mb
Release : 2018-12-28
Category : Medical
ISBN : 9783030007492

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Service Design and Service Thinking in Healthcare and Hospital Management by Mario A. Pfannstiel,Christoph Rasche Pdf

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Author : Heidi Krömker
Publisher : Springer Nature
Page : 266 pages
File Size : 53,9 Mb
Release : 2024-06-30
Category : Electronic
ISBN : 9783031604805

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HCI in Mobility, Transport, and Automotive Systems by Heidi Krömker Pdf

Author : Cruz-Cunha, Maria Manuela
Publisher : IGI Global
Page : 989 pages
File Size : 51,7 Mb
Release : 2013-04-30
Category : Medical
ISBN : 9781466639874

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Handbook of Research on ICTs for Human-Centered Healthcare and Social Care Services by Cruz-Cunha, Maria Manuela Pdf

In addition to creating the opportunity for collaboration, transformation, and innovation in the healthcare industry, technology plays an essential role in the development of human well-being and psychological growth. Handbook of Research on ICTs for Human-Centered Healthcare and Social Services is a comprehensive collection of relevant research on technology and its developments of ICTs in healthcare and social services. This book focuses on the emerging trends in the social and healthcare sectors such as social networks, security of ICTs, and advisory services, beneficial to researchers, scholars, students, and practitioners to further their interest in technological advancements.

Author : Jochen Schweitzer,Sihem BenMahmoud-Jouini,Sebastian Fixson
Publisher : University of Toronto Press
Page : 194 pages
File Size : 48,6 Mb
Release : 2023-08-31
Category : Business & Economics
ISBN : 9781487533298

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Transform with Design by Jochen Schweitzer,Sihem BenMahmoud-Jouini,Sebastian Fixson Pdf

Design thinking is widely recognized as an alternative approach to innovation, but it can be challenging to implement, often conflicting with organizational structures, cultures, and processes. The practice of design thinking calls for a new mindset that moves past conventional approaches to innovation, and embraces ambiguity, risk-taking, and collaboration. Transform with Design presents examples of creative organizations across industries and geographies, and recounts the stories of how they adapted design thinking to build their innovation capabilities. Written by leading industry experts and design-thinking scholars, the book features ten anecdotal experiences by professionals who detail the implementation of design thinking as it unfolded for them. Contributors share how they navigated the many barriers and obstacles they encountered along the way and describe their experience from early beginnings to the present, revealing valuable lessons for anyone who finds themselves in a similar situation. Providing a rich tapestry of examples, anecdotes, and lessons that place design thinking in perspective, Transform with Design is for innovators interested in learning how design has transformed organizations while also gaining a current perspective on what others are doing in their field.

Author : Anni Pakarinen,Thomas Lemström,Eeva Rainio,Eriikka Siirala
Publisher : Springer Nature
Page : 123 pages
File Size : 54,9 Mb
Release : 2023-04-11
Category : Medical
ISBN : 9783031245107

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Design Thinking in Healthcare by Anni Pakarinen,Thomas Lemström,Eeva Rainio,Eriikka Siirala Pdf

This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurses and other healthcare professionals, researchers, students and educators to support their development as creative and transformative leaders in their fields. Healthcare managers of the past viewed patients’ needs merely as targets for population-level health outcomes to be validated in the final phases of developing interventions and services. Today we know better. Patients’ needs and experiences should be viewed as sources of innovation at the front-end of the development process. It provides the basis for applying design thinking to develop better healthcare services and health tech applications. Today, the success of any healthcare service depends on complex interactions between various stakeholders, and new solutions can only be delivered effectively through co-creative and collaborative efforts. Coordinating such efforts relies on strong concepts that can only result from properly run design processes, that this book describes in light of case studies around the world. Design thinking is crucial generalist skill and is receiving increasing attention in the field, as forward-thinking organizations delve into the practice. It can change the way medical solutions are created and how clinical services are delivered. By driving innovation by means of empathy and practicality, design thinking provides tools for those seeking to drive radical renewal in the field.

Author : Anonim
Publisher : Unknown
Page : 0 pages
File Size : 46,5 Mb
Release : 2011
Category : Community development
ISBN : 0984645705

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Human Centered Design by Anonim Pdf

The HCD Toolkit was designed specifically for NGOs and social enterprises that work with impoverished communities in Africa, Asia, and Latin America.

Author : Madhan Balasubramanian,Angie Shafei,Zhanming Liang
Publisher : Frontiers Media SA
Page : 301 pages
File Size : 55,6 Mb
Release : 2024-06-19
Category : Medical
ISBN : 9782832549179

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Innovations in Older Adult Care and Health Service Management: A Focus on China by Madhan Balasubramanian,Angie Shafei,Zhanming Liang Pdf

Population aging is a consistent global demographic trend. The growth in both the size and proportion of older adults has threatened the sustainability of health systems in meeting healthcare needs of the population. Countries in the Asia-Pacific Region may face even more complex health system challenges due to the diversity in culture, management and leadership styles, composition of health service provision, investment in research infrastructure and innovation adaptation, data availability, and gaps in information technology.

Author : Vanessa Rodrigues
Publisher : Linköping University Electronic Press
Page : 137 pages
File Size : 42,9 Mb
Release : 2020-05-05
Category : Electronic books
ISBN : 9789179298678

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Designing for Resilience by Vanessa Rodrigues Pdf

Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. This thesis problematises the prevailing view and assumptions underpinning the current understanding of resilience in services. Drawing on literature from service management, service design, systems thinking and social-ecological resilience theory, this work investigates how service design can foster resilience in service systems. Supported by empirical input from three research projects in healthcare, the findings show service design can contribute to the adaptability and transformability of service systems through its holistic, human-centred, participatory and experimental approaches. Through the analysis, this research identifies key intervention points for cultivating service systems resilience through service design, including the design of service interactions, processes, enabling structures and multi-level governance. The study makes two important contributions. First, it extends the understanding of service systems resilience as the collective capacity for intentional action in responding to ongoing change, coordinated across scales in order to create value. This is supported by offering alternative assumptions about resilience in service. Second, it positions service design as an enabler of service resilience by explicitly linking design practice(s) to processes that contribute to resilience. By extending the understanding of service systems resilience, this thesis lays the groundwork for future research at the intersection of service design, systemic change and resilience.