Service Design And Service Thinking In Healthcare And Hospital Management

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Service Design and Service Thinking in Healthcare and Hospital Management

Mario A. Pfannstiel,Christoph Rasche
Service Design and Service Thinking in Healthcare and Hospital Management Book PDF

Author : Mario A. Pfannstiel,Christoph Rasche
Publisher : Springer
Page : 535 pages
File Size : 52,7 Mb
Release : 2018-12-28
Category : Medical
ISBN : 9783030007492

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Service Design and Service Thinking in Healthcare and Hospital Management by Mario A. Pfannstiel,Christoph Rasche Pdf

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Service Design Practices for Healthcare Innovation

Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche
Service Design Practices for Healthcare Innovation Book PDF

Author : Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche
Publisher : Springer Nature
Page : 536 pages
File Size : 48,8 Mb
Release : 2022-01-19
Category : Medical
ISBN : 9783030872731

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Service Design Practices for Healthcare Innovation by Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche Pdf

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Design Thinking in Healthcare

Anni Pakarinen,Thomas Lemström,Eeva Rainio,Eriikka Siirala
Design Thinking in Healthcare Book PDF

Author : Anni Pakarinen,Thomas Lemström,Eeva Rainio,Eriikka Siirala
Publisher : Springer Nature
Page : 123 pages
File Size : 44,8 Mb
Release : 2023-04-11
Category : Medical
ISBN : 9783031245107

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Design Thinking in Healthcare by Anni Pakarinen,Thomas Lemström,Eeva Rainio,Eriikka Siirala Pdf

This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurses and other healthcare professionals, researchers, students and educators to support their development as creative and transformative leaders in their fields. Healthcare managers of the past viewed patients’ needs merely as targets for population-level health outcomes to be validated in the final phases of developing interventions and services. Today we know better. Patients’ needs and experiences should be viewed as sources of innovation at the front-end of the development process. It provides the basis for applying design thinking to develop better healthcare services and health tech applications. Today, the success of any healthcare service depends on complex interactions between various stakeholders, and new solutions can only be delivered effectively through co-creative and collaborative efforts. Coordinating such efforts relies on strong concepts that can only result from properly run design processes, that this book describes in light of case studies around the world. Design thinking is crucial generalist skill and is receiving increasing attention in the field, as forward-thinking organizations delve into the practice. It can change the way medical solutions are created and how clinical services are delivered. By driving innovation by means of empathy and practicality, design thinking provides tools for those seeking to drive radical renewal in the field.

Human-Centered Service Design for Healthcare Transformation

Mario A. Pfannstiel
Human Centered Service Design for Healthcare Transformation Book PDF

Author : Mario A. Pfannstiel
Publisher : Springer Nature
Page : 468 pages
File Size : 42,7 Mb
Release : 2023-01-27
Category : Medical
ISBN : 9783031201684

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Human-Centered Service Design for Healthcare Transformation by Mario A. Pfannstiel Pdf

This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

Design for Care

Peter Jones
Design for Care Book PDF

Author : Peter Jones
Publisher : Rosenfeld Media
Page : 376 pages
File Size : 53,6 Mb
Release : 2013-05-01
Category : Medical
ISBN : 9781933820132

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Design for Care by Peter Jones Pdf

The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

The Palgrave Handbook of Service Management

Bo Edvardsson,Bård Tronvoll
The Palgrave Handbook of Service Management Book PDF

Author : Bo Edvardsson,Bård Tronvoll
Publisher : Springer Nature
Page : 1031 pages
File Size : 52,9 Mb
Release : 2022-05-24
Category : Business & Economics
ISBN : 9783030918286

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The Palgrave Handbook of Service Management by Bo Edvardsson,Bård Tronvoll Pdf

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

The Palgrave Handbook of Co-Production of Public Services and Outcomes

Elke Loeffler,Tony Bovaird
The Palgrave Handbook of Co Production of Public Services and Outcomes Book PDF

Author : Elke Loeffler,Tony Bovaird
Publisher : Springer Nature
Page : 726 pages
File Size : 42,6 Mb
Release : 2020-11-23
Category : Political Science
ISBN : 9783030537050

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The Palgrave Handbook of Co-Production of Public Services and Outcomes by Elke Loeffler,Tony Bovaird Pdf

This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the ‘dark side’ of co-production). A final section discusses different aspects of the future research agenda for co-production.

Service Design for Emerging Technologies Product Development

Umar Zakir Abdul Hamid,Mari Suoheimo
Service Design for Emerging Technologies Product Development Book PDF

Author : Umar Zakir Abdul Hamid,Mari Suoheimo
Publisher : Springer Nature
Page : 336 pages
File Size : 43,6 Mb
Release : 2023-07-20
Category : Technology & Engineering
ISBN : 9783031293061

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Service Design for Emerging Technologies Product Development by Umar Zakir Abdul Hamid,Mari Suoheimo Pdf

The productization of emerging technologies related to the Fourth Industrial Revolution (FIR) is now getting more attention across different industries. Compared to the previous industrial transformations that the world has seen which relied on mechanical innovations, the ongoing FIR is seeing software and data-driven products as the foundation. Apart from that, topics such as circular and sustainable economy as well as climate change are also disrupting the industrial ecosystem. For a viable and successful productization of emerging technologies, collaborations between interdisciplinary stakeholders are a necessity. One of the elements that has been identified to facilitate this collaboration is service design. This book aimed to provide comprehensive service design discussions for practitioners in different fields and sectors. The aim is to bridge the knowledge gap between experts in academia, business and product development, among many others, to provide a unified understanding of the importance of service design for the productization of emerging technologies. The book consists of an overview of emerging technologies product development and service design, as well as perspectives from different sectors of the industry. The book is expected to benefit multi-disciplinary researchers, practitioners and general audiences with interests in Service Design for Emerging Technologies.

Designing for Resilience

Vanessa Rodrigues
Designing for Resilience Book PDF

Author : Vanessa Rodrigues
Publisher : Linköping University Electronic Press
Page : 137 pages
File Size : 52,6 Mb
Release : 2020-05-05
Category : Electronic books
ISBN : 9789179298678

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Designing for Resilience by Vanessa Rodrigues Pdf

Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. This thesis problematises the prevailing view and assumptions underpinning the current understanding of resilience in services. Drawing on literature from service management, service design, systems thinking and social-ecological resilience theory, this work investigates how service design can foster resilience in service systems. Supported by empirical input from three research projects in healthcare, the findings show service design can contribute to the adaptability and transformability of service systems through its holistic, human-centred, participatory and experimental approaches. Through the analysis, this research identifies key intervention points for cultivating service systems resilience through service design, including the design of service interactions, processes, enabling structures and multi-level governance. The study makes two important contributions. First, it extends the understanding of service systems resilience as the collective capacity for intentional action in responding to ongoing change, coordinated across scales in order to create value. This is supported by offering alternative assumptions about resilience in service. Second, it positions service design as an enabler of service resilience by explicitly linking design practice(s) to processes that contribute to resilience. By extending the understanding of service systems resilience, this thesis lays the groundwork for future research at the intersection of service design, systemic change and resilience.

Service Business Model Innovation in Healthcare and Hospital Management

Mario A. Pfannstiel,Christoph Rasche
Service Business Model Innovation in Healthcare and Hospital Management Book PDF

Author : Mario A. Pfannstiel,Christoph Rasche
Publisher : Springer
Page : 296 pages
File Size : 54,7 Mb
Release : 2016-12-16
Category : Medical
ISBN : 9783319464121

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Service Business Model Innovation in Healthcare and Hospital Management by Mario A. Pfannstiel,Christoph Rasche Pdf

This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.

Digital Health

Alan Godfrey,Sam Stuart
Digital Health Book PDF

Author : Alan Godfrey,Sam Stuart
Publisher : Academic Press
Page : 398 pages
File Size : 47,5 Mb
Release : 2021-07-06
Category : Technology & Engineering
ISBN : 9780128189153

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Digital Health by Alan Godfrey,Sam Stuart Pdf

Digital Health: Exploring Use and Integration of Wearables is the first book to show how and why engineering theory is used to solve real-world clinical applications, considering the knowledge and lessons gathered during many international projects. This book provides a pragmatic A to Z guide on the design, deployment and use of wearable technologies for laboratory and remote patient assessment, aligning the shared interests of diverse professions to meet with a common goal of translating engineering theory to modern clinical practice. It offers multidisciplinary experiences to guide engineers where no clinically advice and expertise may be available. Entering the domain of wearables in healthcare is notoriously difficult as projects and ideas often fail to deliver due to the lack of clinical understanding, i.e., what do healthcare professionals and patients really need? This book provides engineers and computer scientists with the clinical guidance to ensure their novel work successfully translates to inform real-world clinical diagnosis, treatment and management. Presents the first guide for wearable technologies in a multidisciplinary and translational manner Helps engineers design real-world applications to help them better understand theory and drive pragmatic clinical solutions Combines the expertise of engineers and clinicians in one go-to guide, accessible to all

Different Perspectives in Design Thinking

Yvonne Eriksson
Different Perspectives in Design Thinking Book PDF

Author : Yvonne Eriksson
Publisher : CRC Press
Page : 293 pages
File Size : 44,7 Mb
Release : 2022-03-02
Category : Design
ISBN : 9781000557145

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Different Perspectives in Design Thinking by Yvonne Eriksson Pdf

Globalization and digitalization are buzz words in contemporary society. They affect both our private and our professional lives. Society has become more diverse with easier access to information and to virtual platforms that gives us opportunity to be in touch with colleagues, friends, family, etc. at any time. A complex environment is emerging wherein internet of things and big data are being integrated with products, production systems, healthcare, and daily activity and play an important part in decision making. This has an impact on future designs and the role of designers. Responsible designers with a holistic perspective are needed. The book highlights several aspects of design thinking such as Information Design and Critical Design. The meaning of culture, gender and disabilities are also discussed. The functions of Information Design are changing from ‘showing the way’, instruction manuals and graphic design. It will affect among others, healthcare technology, smart products and Industry 4.0. Design thinking perspective that includes users from the entire chain and from the producer to the end user of the product or service, is needed. This will also require gender and culture issues to be taken into consideration in designing products and services. Design thinking methods and critical aspects of design will contribute to an inclusive society.

Public Service Logic

Stephen Osborne
Public Service Logic Book PDF

Author : Stephen Osborne
Publisher : Routledge
Page : 203 pages
File Size : 53,5 Mb
Release : 2020-10-29
Category : Business & Economics
ISBN : 9781000192148

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Public Service Logic by Stephen Osborne Pdf

This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

Advances in Creativity, Innovation, Entrepreneurship and Communication of Design

Evangelos Markopoulos,Ravindra S. Goonetilleke,Amic G. Ho,Yan Luximon
Advances in Creativity Innovation Entrepreneurship and Communication of Design Book PDF

Author : Evangelos Markopoulos,Ravindra S. Goonetilleke,Amic G. Ho,Yan Luximon
Publisher : Springer Nature
Page : 627 pages
File Size : 53,9 Mb
Release : 2021-07-01
Category : Technology & Engineering
ISBN : 9783030800949

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Advances in Creativity, Innovation, Entrepreneurship and Communication of Design by Evangelos Markopoulos,Ravindra S. Goonetilleke,Amic G. Ho,Yan Luximon Pdf

This book brings together experts from different areas to show how creativity drives design and innovation in different kind of businesses. It presents theories and best practices demonstrating how creativity generates technological invention, and how this, combined with entrepreneurship, leads to business innovation. It also discusses strategies to teach entrepreneurial competencies and support business developments, including aspects such as corporate social responsibility and sustainability. Moreover, the book discusses the role of human factors in understanding, communicating with and engaging users, reporting on innovative approaches for product design, development, and branding. It also discusses applications in education and well-being. Based on the AHFE 2021 Conferences on Creativity, Innovation and Entrepreneurship, and Human Factors in Communication of Design, held virtually on July 25–29 July, 2021, from USA, the book addresses a broad audience of business innovators, entrepreneurs, designers, and marketing and communication experts alike.

Co-Producing and Co-Designing

Glenn Robert,Louise Locock,Oli Williams,Jocelyn Cornwell,Sara Donetto,Joanna Goodrich
Co Producing and Co Designing Book PDF

Author : Glenn Robert,Louise Locock,Oli Williams,Jocelyn Cornwell,Sara Donetto,Joanna Goodrich
Publisher : Cambridge University Press
Page : 87 pages
File Size : 54,6 Mb
Release : 2022-09-08
Category : Medical
ISBN : 9781009237017

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Co-Producing and Co-Designing by Glenn Robert,Louise Locock,Oli Williams,Jocelyn Cornwell,Sara Donetto,Joanna Goodrich Pdf

Many healthcare improvement approaches originated in manufacturing, where end users are framed as consumers. But in healthcare, greater recognition of the complexity of relationships between patients, staff, and services (beyond a provider-consumer exchange) is generating new insights and approaches to healthcare improvement informed directly by patient and staff experience. Co-production sees patients as active contributors to their own health and explores how interactions with staff and services can best be supported. Co-design is a related but distinct creative process, where patients and staff work in partnership to improve services or develop interventions. Both approaches are promoted for their technocratic benefits (better experiences, more effective and safer services) and democratic rationales (enabling inclusivity and equity), but the evidence base remains limited. This Element explores the origins of co-production and co-design, the development of approaches in healthcare, and associated challenges; in reviewing the evidence, it highlights the implications for practice and research. This title is also available as Open Access on Cambridge Core.