Implementing Leading Standards For It Management

Author : Getronics
Publisher : Van Haren
Page : 136 pages
File Size : 46,9 Mb
Release : 2006-09-30
Category : Education
ISBN : 9789087538422

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Implementing Leading Standards for IT Management - by Getronics Pdf

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems – people process and technology – possible and predictable. Getronics has a long history in using and developing IT standards. In 1990 they introduced ITIL into the Dutch market. Subsequently they have helped redevelop ITIL and at the same time expanded the best practices with the development of ASL and BiSL. They have demonstrated their thought leadership and practical knowledge in all areas of IT management and always shared this knowledge with others. In their view a common language to communicate at different levels seems a prerequisite of the network society. This publication Leading standards for IT Management gives the vision of Getronics on standardization in IT. It explains why standards are so important today and the way in which standards come about en how they are accepted. The book describes why IT professionals should adopt and use standards. This publication does not pretend to give an overview of all standards available. On the contrary, it is the selection of standards that was made by Getronics that makes this book useful. It is their conviction or vision that these standards are dominant, inescapable or promising. These standards are: EFQM, Six Sigma, Malcolm Baldrige, CobiT, ITIL, ASL, BiSL, ISO/IEC 20000, CMMI, ISO 17799, MOF, ISPL, PRINCE2, IPMA, PMI-PMBOK, MSP, XML, J2EE, .NET, MDA, UML The cooperation of people, processes and technology play an important role in the provision of good information services. Standards play a vital role in communication at all levels between the components of information services. With this book the authors want to help organizations making the right choices.

Author : Getronics,Van Haren Publishing
Publisher : Stationery Office/Tso
Page : 133 pages
File Size : 40,6 Mb
Release : 2006
Category : Business & Economics
ISBN : 9077212868

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Implementing Leading Standards for IT Management by Getronics,Van Haren Publishing Pdf

This publication sets out a selection of best practice standards in information technology management which are designed to help organisations implement effective information services to meet their business needs. The publication discusses the growing importance of standards in organisational communication between people, processes and technology given increasing social changes and technological developments; types of standards for the IT organisation and for IT technology; the business case for a standard; and applying standards in the correct environment. It then goes on to consider 21 different standards based on seven key criteria, including EFQM, CobiT, ITIL, ISO/IEC 20000, ISO 17799, PRINCE2, MSP and XML.

Author : Gad J. Selig
Publisher : Van Haren
Page : 128 pages
File Size : 50,8 Mb
Release : 2015-02-01
Category : Education
ISBN : 9789401805728

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Implementing Effective IT Governance and IT Management by Gad J. Selig Pdf

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies.Each of the chapters also covers one or more of the following action oriented topics: - the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; - the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

Author : Gad J. Selig
Publisher : Van Haren
Page : 327 pages
File Size : 44,9 Mb
Release : 2008-04-12
Category : Education
ISBN : 9789087537746

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Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management by Gad J. Selig Pdf

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.

Author : Herfried Kohl
Publisher : Springer Nature
Page : 819 pages
File Size : 41,5 Mb
Release : 2020-02-19
Category : Business & Economics
ISBN : 9783030358327

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Standards for Management Systems by Herfried Kohl Pdf

This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are needed to effectively implement them. It covers a wide spectrum, from the classic standard ISO 9001 for quality management to standards for environmental safety, information security, energy efficiency, business continuity, laboratory management, etc. A dedicated chapter addresses international management standards for compliance, anti-bribery and social responsibility management. In turn, a major portion of the book focuses on relevant tools that students and practitioners need to be familiar with: 8D reports, acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, designing experiments, estimating parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, data sampling and surveys, testing hypotheses, and much more. An overview of the necessary mathematical concepts is also provided to help readers understand the technicalities of the tools discussed. A down-to-earth yet thorough approach is employed throughout the book to help practitioners and management students alike easily grasp the various topics.

Author : Dolf van der Haven
Publisher : Van Haren
Page : 75 pages
File Size : 50,7 Mb
Release : 2020-10-26
Category : Education
ISBN : 9789401807029

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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition by Dolf van der Haven Pdf

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author : Wayne Pardy,Terri Andrews
Publisher : Rowman & Littlefield
Page : 169 pages
File Size : 53,8 Mb
Release : 2019-11-13
Category : Business & Economics
ISBN : 9781641433723

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Integrated Management Systems by Wayne Pardy,Terri Andrews Pdf

Management system standards have been adopted by millions of organizations around the world. With such widespread use, comes many questions on not only the standards themselves,but how to use them, and for those considering multiple standards, how to maximize and leverage their common features. In Integrated Management Systems: Leading Strategies and Solutions, the authors use their wealth of knowledge and practical experience inHealth Safety, Environment and Quality Management System(HSEQ) Standards to profile how best to use and integrate these management system standards into your day to day operations and business models.

Author : Chris Hakes
Publisher : Van Haren
Page : 119 pages
File Size : 48,6 Mb
Release : 2007-07-05
Category : Education
ISBN : 9789087538507

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The EFQM excellence model for Assessing Organizational Performance by Chris Hakes Pdf

The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to:assess the health of their organization, identify its strengths and areas for improvement and periodically measure progressidentify and share good management practices, both internally and externallyanticipate and target their desired results in tangible, measurable waysWhether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.

Author : Tom Taormina,Keith Brewer
Publisher : Prentice Hall
Page : 360 pages
File Size : 40,8 Mb
Release : 2002
Category : Business & Economics
ISBN : UOM:39076002136914

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Implementing ISO 9001:2000 by Tom Taormina,Keith Brewer Pdf

ISO 9001:2000: A start-to-finish implementation guide to the newly updated ISO standard from two of the world's leading quality practitioners! -- The realist's guide to ISO 9001:2000 -- internal audits, choosing registrars, ensuring customer focus, measuring results, and much more. -- Dell's Asset Recovery Business (ARB): A start-to-finish ISO 9001 case study, from the insiders who made it happen! -- Moving ISO 9001 from "cost center" to "profit center"! To maintain their ISO 9001 certifications, organizations worldwide must upgrade to the brand-new ISO 9001:2000 standard. In this book, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. The book's focus isn't on mere "conformance: " it shows companies how ISO 9001:2000 can support their key strategic initiatives -- and how to move ISO 9001:2000 from "cost center" to "profit center." Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including the new process model; the latest and most effective internal auditing techniques; how to select a registrar; how to reflect the new standard's requirements for customer focus and management involvement; and much more. In a start-to-finish ISO 9001 case study, the authors show how Dell's Asset Recovery Business (ARB) has gone beyond mere "compliance, " leveraging ISO 9001:2000 standards to build a fully integrated business management system that uses continuous improvement models to drive operational excellence and profitability.

Author : Iñaki Heras-Saizarbitoria
Publisher : Springer
Page : 214 pages
File Size : 45,7 Mb
Release : 2017-10-10
Category : Business & Economics
ISBN : 9783319656755

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ISO 9001, ISO 14001, and New Management Standards by Iñaki Heras-Saizarbitoria Pdf

This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business performance are analyzed in depth, and up-to-date perspectives are offered on the integration of these and other management standards (e.g. SA8000, ISO/TS 16949). Detailed information is provided on the signaling value of different management standards and on the new ISO standards for management systems, such as ISO 50001 and ISO 45001, relating to energy management and occupational health and safety. The role of audits in ensuring compliance with the standards and achievement of objectives is also carefully considered. The volume examines avenues for further research and emerging challenges. In offering an integrated, holistic perspective on ISO management system standards, this book will have wide appeal for academics, public decision-makers, and practitioners in the field of quality and environmental management.

Author : John F. Graham
Publisher : Quality Press
Page : 49 pages
File Size : 46,6 Mb
Release : 2017-05-11
Category : Business & Economics
ISBN : 9781953079244

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The Magic of ISO 9001 by John F. Graham Pdf

The standard tells you what to implement; this book focuses on how and why. Many organizations implement ISO 9001 and see only mild improvements. This book is a collection of concepts that can assist you in implementing a very successful ISO 9001 quality management system. Its concepts go beyond the basic implementation steps so widely available in the marketplace, instead helping you to use the ISO 9001 standard as a tool for organizational growth and success. Instead of being organized sequentially by the standard's clauses, it is split into three sections that outline how to go about satisfying the standard's requirements: Organize, Scrutinize, and Optimize. Each of these chapters includes sporadic WHAT TO DO action items to transform theory into practice. This book is intended for anyone leading the ISO 9001 implementation effort, including quality managers, management reps, executives, and consultants. It is to be used in addition to ISO 9001 training courses, packages, and consulting assistance. Read this book while you are simultaneously attending ISO 9001 courses, going through purchased how to” packages, or working with a consultant. Review it again as your implementation nears certification. Reread the later sections of the book after certification is achieved.

Author : Waddah S. Ghanem Al Hashmi,Bob Arnold
Publisher : Routledge
Page : 94 pages
File Size : 42,7 Mb
Release : 2021-07-01
Category : Business & Economics
ISBN : 9781000403442

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Governance and Leadership in Health and Safety by Waddah S. Ghanem Al Hashmi,Bob Arnold Pdf

This book is a leadership guide to the effective implementation of the ISO 45001:2018 standard. It takes the high-level leadership and top management principles put forward in ISO 45001 and develops them into a comprehensive discourse on how, at the very top of any organization, large or small, leaders can drive the occupational health and safety (OH&S) agenda and ensure the effective implementation of the OH&S management systems. While the standard sets out expectations for top management, this book provides a clear explanation of the OH&S roles, responsibilities, and accountabilities between those who direct the organization and drive it towards achieving its strategic aims and those who lead the day-to-day operations. It puts forward a purposeful, easy-to-follow, and effective system for the implementation of ISO 45001 whilst also, and more importantly, maximizing the value proposition of such a global standard, regardless of industry. The book is written for top management teams of both non-executive and executive leadership, as well as senior advisors, in all organizations seeking to effectively implement OH&S policies and management systems. It can also be utilized to create training and learning materials to assist with implementation.

Author : Alan Calder
Publisher : IT Governance Ltd
Page : 206 pages
File Size : 45,9 Mb
Release : 2009-03-13
Category : Business & Economics
ISBN : 9781905356911

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IT Governance by Alan Calder Pdf

This new book sets out for managers, executives and IT professionals the practical steps necessary to meet today's corporate and IT governance requirements. It provides practical guidance on how board executives and IT professionals can navigate, integrate and deploy to best corporate and commercial advantage the most widely used frameworks and standards.

Author : Ray Tricker
Publisher : Routledge
Page : 302 pages
File Size : 46,7 Mb
Release : 2019-11-05
Category : Business & Economics
ISBN : 9781000728125

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Quality Management Systems by Ray Tricker Pdf

This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International Standards Organization’s (ISO) requirement that in future all new and existing Management Systems Standards will need to have the same high-level structure, commonly referred to as Annex SL, with identical core text, as well as common terms and definitions. In addition to explaining what Annex SL entails, this book provides the reader with a guide to the principles, requirements and interoperability of Quality Management System standards, how to complete internal and external management reviews, third-party audits and evaluations, as well as how to become an ISO Certified Organisation once your QMS is fully established. As a simple and straightforward explanation of QMS Standards and their current requirements, this is a perfect guide for practitioners who need a comprehensive overview to put theory into practice, as well as for undergraduate and postgraduate students studying quality management as part of broader Operations and Management courses.

Author : Milton P. Dentch
Publisher : Quality Press
Page : 168 pages
File Size : 54,6 Mb
Release : 2016-08-17
Category : Business & Economics
ISBN : 9780873899383

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The ISO 9001:2015 Implementation Handbook by Milton P. Dentch Pdf