The Efqm Excellence Model For Assessing Organizational Performance

Author : Chris Hakes
Publisher : Van Haren
Page : 120 pages
File Size : 52,5 Mb
Release : 2007-07-05
Category : Education
ISBN : 9789087530273

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The EFQM excellence model for Assessing Organizational Performance by Chris Hakes Pdf

The ‘EFQM Excellence Model’ was introduced at the beginning of 1992 as the framework for assessing organizations for the annual ‘European Excellence Award’. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress identify and share good management practices, both internally and externally anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements (‘criterion parts’) of the EFQM Excellence Model.

Author : Chris Hakes
Publisher : Van Haren
Page : 119 pages
File Size : 41,7 Mb
Release : 2007-07-05
Category : Education
ISBN : 9789087538507

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The EFQM excellence model for Assessing Organizational Performance by Chris Hakes Pdf

The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to:assess the health of their organization, identify its strengths and areas for improvement and periodically measure progressidentify and share good management practices, both internally and externallyanticipate and target their desired results in tangible, measurable waysWhether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.

Author : Les Porter,Steve Tanner
Publisher : Routledge
Page : 459 pages
File Size : 51,8 Mb
Release : 2012-05-04
Category : Business & Economics
ISBN : 9781136427893

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Assessing Business Excellence by Les Porter,Steve Tanner Pdf

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples

Author : Gopal K. Kanji
Publisher : Routledge
Page : 280 pages
File Size : 43,9 Mb
Release : 2012-10-12
Category : Business & Economics
ISBN : 9781134514816

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Measuring Business Excellence by Gopal K. Kanji Pdf

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Author : John S. Oakland
Publisher : Routledge
Page : 282 pages
File Size : 50,9 Mb
Release : 2001
Category : Business & Economics
ISBN : 9780750652711

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Total Organizational Excellence by John S. Oakland Pdf

Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and culture, business process re-engineering and benchmarking predominate.

Author : Les Porter,Leslie J. Porter,Steve Tanner
Publisher : Routledge
Page : 0 pages
File Size : 48,7 Mb
Release : 1998
Category : Business & Economics
ISBN : 0750639857

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Assessing Business Excellence by Les Porter,Leslie J. Porter,Steve Tanner Pdf

For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes Assessing Business Excellence where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks described in this book for exploring the link between organizational activities and improved organizational performance. Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. Introduces the major business excellence and total quality frameworks Compares the frameworks and identifies their strengths and limitations Illustrates the practical benefits of self-assessment through case examples

Author : Luis M. Camarinha-Matos,Hamideh Afsarmanesh,Martin Ollus
Publisher : Springer Science & Business Media
Page : 530 pages
File Size : 52,7 Mb
Release : 2008-05-09
Category : Computers
ISBN : 9780387794242

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Methods and Tools for Collaborative Networked Organizations by Luis M. Camarinha-Matos,Hamideh Afsarmanesh,Martin Ollus Pdf

Collaborative Networked Organizations represent one of the most relevant organizational paradigms in industry and services. A large number of developments in recent years have turned Collaborative Networks into a pervasive phenomenon in all socio-economic sectors. The main aim of this book is to provide a comprehensive set of reference materials derived from the results of the ECOLEAD project in one organized volume. The ECOLEAD project, a large 4-year European initiative, involved 28 organizations (from academia, research and industry), from 14 countries (in Europe and Latin America). Three main types of results from ECOLEAD are presented: (i) Conceptual frameworks and models, (ii) Methods and processes, and (iii) Software tools and systems. Furthermore, the experience and lessons learned with a number of large pilot implementations in real-world running networks of enterprises are also included as an indication of the assessment/validation of the project results. Methods and Tools for Collaborative Networked Organizations provides valuable elements for researchers and practitioners involved in the design, implementation, and management of collaborative forms in industry and services.

Author : John S Oakland
Publisher : Routledge
Page : 282 pages
File Size : 54,5 Mb
Release : 2007-08-22
Category : Business & Economics
ISBN : 9781136354465

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Total Organizational Excellence by John S Oakland Pdf

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.

Author : Gail Munde,Kenneth Marks
Publisher : Elsevier
Page : 218 pages
File Size : 54,8 Mb
Release : 2009-02-28
Category : Language Arts & Disciplines
ISBN : 9781780630038

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Surviving the Future by Gail Munde,Kenneth Marks Pdf

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope

Author : Gerben van den Berg,Paul Pietersma
Publisher : Kogan Page Publishers
Page : 320 pages
File Size : 41,8 Mb
Release : 2014-01-03
Category : Business & Economics
ISBN : 9780749469207

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The 8 Steps to Strategic Success by Gerben van den Berg,Paul Pietersma Pdf

All organizations recognise the importance of strategy creation and execution: strategy is the process of developing the corporate future. Unfortunately, it often doesn't generate the required results. This book presents a new 8-step process for creating a strategy that really delivers. For each step, the book describes the key parts of the process, shows how to avoid the potential pitfalls, and points to the most useful strategic models and frameworks. Readers can see the process in action by following the intriguing case study that unfolds throughout the book. One of the critical determinants of strategic success is to see strategy not just as planning but as a process that involves dialogues with multiple stakeholders, both within and outside the company. This concept is integrated into every phase of the 8-step approach and is at the heart of its effectiveness in creating strategy that delivers in practice.

Author : European foundation for quality management
Publisher : Unknown
Page : 30 pages
File Size : 43,7 Mb
Release : 2024-05-19
Category : Electronic
ISBN : 9052366705

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EFQM Excellence Model by European foundation for quality management Pdf

Author : Denice Viktoria Staaf,Robert B. Pojasek
Publisher : CRC Press
Page : 185 pages
File Size : 44,6 Mb
Release : 2023-07-14
Category : Technology & Engineering
ISBN : 9781000910018

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Organizational Sustainability and Risk Management by Denice Viktoria Staaf,Robert B. Pojasek Pdf

This new edition is completely revamped and reorganized to reflect the change in standards and regulations and to include all new topics related to organizational sustainability and risk management. The role that the Sustainable Development Goals (SDGs) play within the realm of organizational sustainability is one of many new topics. Organizational Sustainability and Risk Management: A Practical Step-by-Step Guide, Second Edition will continue to remind all stakeholders how organizations work through a measurement transformation that affects everything they do including following the International Organization for Standardization’s (ISO) Guide for Sustainability and climate change. The book is enriched with a discussion on life cycle thinking that has been introduced in the ISO high-level structure. Discussions on a fundamental change in how organizations approach sustainability and how we view organizational sustainability are covered. This book offers a platform for managing all activities, products, and services tailored to the needs of the organization and presents how important environmental, social, and governance (ESG) standards are to determine the potential for increased financial growth of organizations that have implemented organizational sustainability. The book is for professionals and can be used in continuing education sustainability courses as well as company-provided short courses where the new regulations for sustainability and ESG reporting are addressed.

Author : Flevy Lasrado
Publisher : Springer
Page : 193 pages
File Size : 55,8 Mb
Release : 2018-05-01
Category : Business & Economics
ISBN : 9783319700755

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Achieving Organizational Excellence by Flevy Lasrado Pdf

This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

Author : Andrew H. Van de Ven,Diane L. Ferry
Publisher : New York : Wiley
Page : 584 pages
File Size : 44,6 Mb
Release : 1980
Category : Business & Economics
ISBN : STANFORD:36105029541203

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Measuring and Assessing Organizations by Andrew H. Van de Ven,Diane L. Ferry Pdf

Manual on measurement and improvement of work organization and job design - includes a bibliography pp. 522 to 542.

Author : Marta Peris-Ortiz,José Álvarez-García,Carlos Rueda-Armengot
Publisher : Springer
Page : 312 pages
File Size : 45,8 Mb
Release : 2015-06-26
Category : Business & Economics
ISBN : 9783319172514

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Achieving Competitive Advantage through Quality Management by Marta Peris-Ortiz,José Álvarez-García,Carlos Rueda-Armengot Pdf

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.