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Author : Barbara Conroy,Barbara S. Jones
Publisher : Phoenix, Ariz. : Oryx Press
Page : 212 pages
File Size : 44,5 Mb
Release : 1986
Category : Language Arts & Disciplines
ISBN : UOM:39015013216372
Author : Lisa A. Wolfe
Publisher : Unknown
Page : 232 pages
File Size : 48,8 Mb
Release : 1997
Category : Business & Economics
ISBN : UOM:39015041748560
This step-by-step guide shows how to best incorporate public relations techniques into the library and reap the benefits of well-planned and executed campaign. Chapters explain how to write, review and update a communications plan; develop a corporate identity; make the most of media coverage; use volunteers; get a message out at programmes and events; create effective newsletters, brochures, posters, and other print communications; and use the Internet World Wide Web, online services, and local bulletin board services for publicity. Throughout, examples and case studies illustrate effective communication techniques and strategies for all kinds of libraries. Appendices offering sample news releases, lists of library press, state and national public relations networking opportunities, and online services appropriate for library publicity are also included.
Author : Jana Bradley,Larry Bradley
Publisher : Chicago : American Library Association
Page : 392 pages
File Size : 51,8 Mb
Release : 1988
Category : Language Arts & Disciplines
ISBN : UCAL:B4198271
Author : Steve Albrecht
Publisher : American Library Association
Page : 184 pages
File Size : 40,7 Mb
Release : 2015-06
Category : Language Arts & Disciplines
ISBN : 9780838913307
Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Author : Norman D. Stevens
Publisher : Scarecrow Press
Page : 206 pages
File Size : 45,6 Mb
Release : 1983
Category : Education
ISBN : 081081577X
Offers sound advice on the involved processes of talking, understanding, and working together in an organization.
Author : Hali R. Keeler,Marie Keen Shaw
Publisher : Rowman & Littlefield
Page : 206 pages
File Size : 48,7 Mb
Release : 2018-09-07
Category : Language Arts & Disciplines
ISBN : 9781538107645
Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC standards of Communication and Teamwork.
Author : Jo Henry,Joe Eshleman,Richard Moniz
Publisher : American Library Association
Page : 231 pages
File Size : 46,9 Mb
Release : 2020-04-08
Category : Language Arts & Disciplines
ISBN : 9780838947241
Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.
Author : Marisa Urgo
Publisher : Walter de Gruyter GmbH & Co KG
Page : 240 pages
File Size : 51,7 Mb
Release : 2017-07-24
Category : Language Arts & Disciplines
ISBN : 9783110968279
This title explores the skills and attitudes of information science professionals born between 1961 and 1977, the so-called Generation X. The book provides advice on how managers and organization leaders can recruit, manage and retain information professionals from the group.
Author : Jay Sullivan
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 42,9 Mb
Release : 2016-10-19
Category : Business & Economics
ISBN : 9781119285298
Master the art of communication to improve outcomes in any scenario Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication, based on the Exec|Comm philosophy: we are all better communicators when we focus focus less on ourselves and more on other people. More than just a list of tips, this book connects skills with scenarios and purpose to help you hear and be heard. You'll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication. Communication affects every interaction every day. Why not learn to do it well? This book provides comprehensive guidance toward getting your message across, and getting the results you want. Shift your focus from yourself to other people Build a reputation as a good listener Develop your written and oral communications for the greatest impact Inspire and influence others Communicate more effectively in any business or social situation Did that email come across as harsh? Did you offend someone unintentionally? Great communication skills give you the power to influence someone's thinking and guide them to where you need them to be. Simply Said teaches you the critical skills that make you more effective in business and in life.
Author : Senthilkumar, K.R.,Jagajeevan, R.
Publisher : IGI Global
Page : 348 pages
File Size : 49,5 Mb
Release : 2024-05-17
Category : Language Arts & Disciplines
ISBN : 9798369355954
As libraries transition into the digital age, they encounter a pressing challenge: outdated information systems hinder their ability to meet the diverse needs of patrons. Traditional library management systems struggle to cope with the demands of modern users, resulting in inefficient resource allocation, limited accessibility, and disjointed user experiences. This disconnect between antiquated systems and evolving user expectations poses a significant barrier to libraries striving to remain relevant in an increasingly digital world. Improving Library Systems with AI: Applications, Approaches, and Bibliometric Insights presents a comprehensive solution to this pressing problem. By integrating modern digital tools and technologies, libraries can revolutionize their information systems, enhancing accessibility, efficiency, and user satisfaction. This book offers practical insights and strategies for modernizing library services and operations, from digitizing physical resources to implementing advanced search algorithms and data analytics. Librarians, administrators, and technology providers will find invaluable guidance on navigating the complexities of digital transformation and maximizing the impact of their efforts.
Author : Richard Moniz, Jr.
Publisher : Elsevier
Page : 158 pages
File Size : 42,6 Mb
Release : 2010-01-20
Category : Language Arts & Disciplines
ISBN : 9781780630236
Aimed at library science students and librarians with newly assigned administrative duties the book is about improving one’s thinking and decision making in a role as a library manager. Most librarians get very little exposure to management issues prior to finding themselves in a management role. Furthermore, most library science students do not expect that they will need to understand management yet they quickly find that there is a need to understand this perspective to be effective at almost any library job. Effective library management is about having some tools to make decisions (such as a basic understanding of management theory and how it applies in the library environment, understanding common traps we all fall into, etc.), knowing yourself, being able to motivate others, fostering a diversity (especially within workgroups), being able to communicate effectively, and having an understanding of one’s organizational culture. The book touches on all of these aspects of library management. Provides a concise understanding of theories from management, psychology, etc. and applies them to practical every day library issues Contains real world cases for considering how theoretical concepts might apply in real library-related situations Cuts out much of the extraneous material often found in books of this kind and focuses more on what you actually need
Author : Anonim
Publisher : Unknown
Page : 748 pages
File Size : 49,5 Mb
Release : 2001
Category : Education
ISBN : CUB:U183034913764
Author : Association of Research Libraries. Systems and Procedures Exchange Center
Publisher : Association of Research Libr
Page : 128 pages
File Size : 44,9 Mb
Release : 1981
Category : Academic libraries
ISBN : UOM:39015000628480
Summary: set around a competitive dance marathon in Hollywood during the depression, the film follows the competitors as they take themselves to the limit, in the vain hope of winning the coveted prize or attracting the attention of the Hollywood talent scouts. But as the compare states "There can only be one winner, folks, but isn't that the American way?"
Author : Catherine Sheldrick Ross,Patricia Dewdney
Publisher : Unknown
Page : 352 pages
File Size : 55,7 Mb
Release : 1998
Category : Business & Economics
ISBN : UOM:39015043180671
Finally! An updated and expanded version of the training guide Booklist called "One of the most valuable professional publications to come off the presses in a long time." Completely revised to better serve the verbal and written communication needs of the modern library, this new edition covers all types of communication including: public speaking; conducting interviews; leading group discussions, workshops and conferences; designing newsletters, handouts and brochures; creating press releases and public service announcements; and writing memos, letters, and formal reports. This new edition includes expanded sections on mastering individual skills and sensitivity to cultural, ethnic, and linguistic issues, as well as whole new sections on communicating with new technology - voice mail and e-mail; practicing Netiquette; Web pages; teleconferencing and videoconferencing; and using presentation software. Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources round out this practical guide. Helpful for library staff, volunteers, information and referral counselors or staff trainers, this guide is a must-have for anyone who wants to improve communication skills.
Author : Melanie J. Norton,Nathan Rupp
Publisher : Rowman & Littlefield
Page : 164 pages
File Size : 52,8 Mb
Release : 2017-12-20
Category : Language Arts & Disciplines
ISBN : 9781442272200
Transforming Medical Library Staff for the Twenty-First Century focuses on how the medical library can redeploy its staff to support these new services through actively engaging and empowering them in the process. It shares best practices in developing and motivating staff to accept and welcome the changing priorities of medical libraries.
