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Improving Public Sector Productivity by Ellen Doree Rosen Pdf
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Growing the Productivity of Government Services by Patrick Dunleavy,Leandro Carrera Pdf
'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government services. They offer a nuanced but powerful explanation of productivity puzzles, conundrums and dilemmas in the public sector. But they also offer solutions to many of these problems. Finally, I have found a text on public economics that makes sense, gives genuine management insights and offers real suggestions to practitioners as to what to do next.' – Barry Quirk, Chief Executive, London Borough of Lewisham, UK 'This book presents a welcome and sobering analysis of productivity performance in UK central government – a subject that has received remarkably little serious academic attention up to now, in spite of decades of general commentary on managerialism.' – Christopher Hood, All Souls College, UK 'Leandro Carrera and Patrick Dunleavy have performed an amazing feat in this book through their rigorous examination of a thorny topic that has dogged pundits and academics alike. Just how efficient is government and how well does it do its job? As a result of an impressive – but accessible – set of data analyses, the authors make an authoritative attack on the proponents of the New Public Management, and offer some clear recommendations for reform based on better use of new technology.' – Peter John, University College London, UK Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations – especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn. With government budgets under stress in many countries, this pioneering book shows academics, analysts and officials how to measure outputs and productivity in detail; how to cope with problems of quality variations; and how to achieve year-on-year, sustainable improvements in the efficiency of government services.
Public Productivity Handbook, Second Edition, by Marc Holzer Pdf
Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective internal and external connections. It's coverage of new and systematic management approaches and well-defined measurement systems provides guidance on correct utilization of human resources that ensure improvements in productivity and performance. The authors discuss such topics as citizen-driven government and performance, public sector values and productivity, privatization, and productivity barriers in the public sector.
National Center for Productivity and Quality of Working Life
Author : National Center for Productivity and Quality of Working Life Publisher : Unknown Page : 20 pages File Size : 41,6 Mb Release : 1978 Category : Industrial productivity ISBN : SRLF:D0008093445
National Center for Productivity and Quality of Working Life
Author : National Center for Productivity and Quality of Working Life Publisher : Unknown Page : 96 pages File Size : 44,7 Mb Release : 1977 Category : Civil service ISBN : UIUC:30112104078685
Author : Edgar G. Crane,Bernard F. Lentz,Jay M. Shafritz Publisher : New York : Praeger Page : 294 pages File Size : 43,5 Mb Release : 1976 Category : Civil service ISBN : UCAL:B3965343
A Practitioner's Guide to Public Sector Productivity Improvement by Elaine Morley Pdf
This study aims to help public sector practioners use productivity improvement to cope with fiscal stress. Covering aspects such as meaning, measurement, implementation, and maintenance, it is not overwhelming in size or detail, but is presented in a direct way that facilitates use.
Inter and Intra Government Arrangements for Productivity by Arie Halachmi,Peter B. Boorsma Pdf
Papers originally presented at a 1995 conference concentrate on academic thinking about the applicability of PA concepts to administrative theory building. Emphasizing that Principal Agent (PA) theory is a powerful conceptual framework because of the economic focus on transactions between principals and agents, they discuss issues such as information asymmetry across government constituents, political/diplomatic considerations, and the narrow focus of PA problems. Attention is also given to citizen demands, internal markets, franchising, competitive procurement and "contracting in."Annotation copyrighted by Book News, Inc., Portland, OR