Download Full eBooks in PDF
Improving Public Service Delivery Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Improving Public Service Delivery book. This book definitely worth reading, it is an incredibly well-written.
Author : Peter C. Humphreys
Publisher : Institute of Public Administration
Page : 108 pages
File Size : 51,6 Mb
Release : 1998
Category : Administrative agencies
ISBN : 1902448006
Author : World Bank
Publisher : World Bank Publications
Page : 276 pages
File Size : 48,5 Mb
Release : 2005
Category : Business & Economics
ISBN : 0821361406
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author : Anil B. Deolalikar,Shikha Jha,Pilipinas F. Quising
Publisher : Edward Elgar Publishing
Page : 368 pages
File Size : 45,8 Mb
Release : 2015-04-30
Category : Political Science
ISBN : 9781784715571
Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Author : Anka Kekez,Michael Howlett
Publisher : Edward Elgar Publishing
Page : 360 pages
File Size : 51,9 Mb
Release : 2019
Category : Civil service
ISBN : 9781788978583
The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
Author : M. Aslam Alam,Quamrul Alam,Mohammad Rezaul Karim,Rizwan Khair
Publisher : Routledge
Page : 307 pages
File Size : 51,5 Mb
Release : 2020-03-30
Category : Electronic
ISBN : 0367472422
The book discusses key issues relating to the shifting paradigms of public administration and initiatives by public sector institutions for providing better public services to the citizens including social, economic, health, security & education. It focuses on the South Asia region and discusses how power generation and regional collaboration could be beneficial for the region.
Author : Ray Tomkinson
Publisher : Gower Publishing, Ltd.
Page : 248 pages
File Size : 45,9 Mb
Release : 2007
Category : Business & Economics
ISBN : 0566087235
By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.
Author : Dena Ringold,Alaka Holla,Margaret Koziol,Santhosh Srinivasan
Publisher : World Bank Publications
Page : 153 pages
File Size : 55,8 Mb
Release : 2011-12-01
Category : Business & Economics
ISBN : 9780821389300
The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.
Author : OECD
Publisher : OECD Publishing
Page : 120 pages
File Size : 45,8 Mb
Release : 2020-05-30
Category : Electronic
ISBN : 9789264404175
This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.
Author : Anjula Gurtoo,Colin Williams
Publisher : Unknown
Page : 128 pages
File Size : 49,9 Mb
Release : 2015
Category : Electronic
ISBN : 8132221613
The book examines the status of public service in developing countries, in the sectors of health, infrastructure, labour and marginalized populations, rural economy, and public administration. The last decade has witnessed significant government focus on service delivery in developing nations like South Africa, Philippines, India and Malaysia. At the forefront of this movement has been the public sector reforms significantly driven by two broad factors: public sector inefficiencies, and liberal economic ideology. This move towards efficient public service delivery in developing nations (versus developed nations) has required a significant shift in institutional thinking and institutional capacity for the governments. It is therefore no surprise that while economic liberalization has been relatively easy to implement, governance reforms towards public service delivery has been significantly more challenging. In this background, the chapters of the book, with sector themes, examine the three basic foundations of public policy--courses of action, regulatory measures and issues, and funding structures and priorities--in public service delivery. The book is a multi country, multi sector, perspective since it includes studies from Russian Federation, India, Ethiopia, Pakistan, Fiji, South Africa, Columbia, Philippines, Macedonia, and India. This perspective lends itself to the investigation for a comprehensive overall development model.
Author : F. Leslie Seidle,Institute for Research on Public Policy
Publisher : IRPP
Page : 220 pages
File Size : 45,7 Mb
Release : 1995
Category : Political Science
ISBN : 0886451787
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Author : Lucy Gaster,Amanda Squires
Publisher : Unknown
Page : 324 pages
File Size : 46,6 Mb
Release : 2003
Category : Political Science
ISBN : UCSC:32106015903351
This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.
Author : Mr. Teshome Lemmie,Mr. Johar Jemal Kasim,,Mr. Alem Afework,Dr. K.L.Prasanna Kumar
Publisher : D&M ACADEMIA
Page : 89 pages
File Size : 42,7 Mb
Release : 2021-12-20
Category : Business & Economics
ISBN : 9788195217625
The general objective of the study was to assess the role of leadership in improving service delivery in selected public sector offices of Goba Town. To realize this objective descriptive design was used, both quantitative and qualitative data were employed. The probability and non-probability sampling techniques were applied. The quantitative data were collected from 123 respondents using a questionnaire and the qualitative data was collected from 2 interviewees. Data were analyzed with SPSS and descriptive statistics: frequency, percentages, mean and standard deviation presented by table, text, and figure. The study found that the weak integration of leaders and employees, lack of a leader’s commitment, effectiveness, capability, and lack of visionary leaders hinders the improvements of service quality in the sample sector. Besides, the study found that managerial interference, inadequate citizen participation, lack of good administrative leadership, lack of accountability, lack of skilled workers, lack of modern facilities, and political manipulation were challenges of poor service delivery. Customers have no a clear understanding of the standards and complain of the service The office did not act in the public interest and maintain public trust and confidence, quality service cannot be addressed for customers. So, it was concluded that leaders failed to carry out their leadership roles in the sample sector offices. Based on the findings articulated and conclusions made, the researcher recommended that the government should design an appropriate leadership capacity building program, establishing a performance-based promotion system and may check customer service strategies. The organization should establish customer Service Standards, method of contact, waiting time for the service providers, and arrange mechanisms that customers can easily obtain appropriate services from the organization.
Author : Ellen Doree Rosen
Publisher : SAGE
Page : 291 pages
File Size : 43,9 Mb
Release : 1993-07-22
Category : Political Science
ISBN : 9780803945739
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Author : Rachel E. Ashworth,George A. Boyne,Tom Entwistle
Publisher : OUP Oxford
Page : 243 pages
File Size : 42,9 Mb
Release : 2010-04-29
Category : Business & Economics
ISBN : 9780191572869
The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector. Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sector organisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. This book takes each of these drivers in turn and assesses whether they lead to improvement in public services. Written for students and researchers of Public Management, this book will also be of interest to public managers and consultants.
Author : Anna Wetterberg,Derick W. Brinkerhoff,Jana C. Hertz
Publisher : RTI Press
Page : 189 pages
File Size : 54,7 Mb
Release : 2016-09-25
Category : Social Science
ISBN : 9781934831182
RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.
