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Author : Peter C. Humphreys
Publisher : Institute of Public Administration
Page : 108 pages
File Size : 46,9 Mb
Release : 1998
Category : Administrative agencies
ISBN : 1902448006
Author : World Bank
Publisher : World Bank Publications
Page : 276 pages
File Size : 51,9 Mb
Release : 2005
Category : Business & Economics
ISBN : 0821361406
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author : Ellen Doree Rosen
Publisher : SAGE
Page : 291 pages
File Size : 53,7 Mb
Release : 1993-07-22
Category : Political Science
ISBN : 9780803945739
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Author : Les Metcalfe,Sue Richards
Publisher : SAGE Publications Limited
Page : 266 pages
File Size : 52,7 Mb
Release : 1987-11
Category : Business & Economics
ISBN : UOM:39015051139379
Examines the "Efficiency Strategy" to reduce government spending and improve management. Identifies differences between public and private sector management.
Author : Anil B. Deolalikar,Shikha Jha,Pilipinas F. Quising
Publisher : Edward Elgar Publishing
Page : 368 pages
File Size : 50,6 Mb
Release : 2015-04-30
Category : Political Science
ISBN : 9781784715571
Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Author : Lucy Gaster,Amanda Squires
Publisher : Unknown
Page : 324 pages
File Size : 40,6 Mb
Release : 2003
Category : Political Science
ISBN : UCSC:32106015903351
This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.
Author : Svenja Falk,Andrea Römmele,Michael Silverman
Publisher : Springer
Page : 196 pages
File Size : 44,9 Mb
Release : 2016-11-09
Category : Law
ISBN : 9783319387956
This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with their national governments’ digital strategies. The contributors assess the current state of digital government, analyze the contribution of digital technologies in achieving outcomes for citizens, discuss ways to measure digitalization and address the question of how governments oversee the legal and regulatory obligations of information technology. The book argues that most countries formulate good strategies for digital government, but do not effectively prescribe and implement corresponding policies and programs. Showing specific programs that deliver results can help policy makers, knowledge specialists and public-sector researchers to develop best practices for future national strategies.
Author : Barry Ferguson
Publisher : ANU Press
Page : 448 pages
File Size : 49,6 Mb
Release : 2019-07-12
Category : Political Science
ISBN : 9781760462765
Amidst growing dissatisfaction with the state of government performance and an erosion of trust in our political class, Competing for Influence asks: what sort of public service do we want in Australia? Drawing on his experience in both the public and private sectors – and citing academic research across the fields of public sector management, industrial organisation, and corporate strategy – Barry Ferguson argues the case for the careful selection and application of private sector management concepts to the public service, both for their ability to strengthen the public service and inform public policy. These include competitive advantage, competitive positioning, horizontal strategy and organisational design, and innovation as an all-encompassing organisational adjustment mechanism to a changeable environment. But these are not presented as a silver bullet, and Ferguson addresses other approaches to reform, including the need to rebuild the Public Sector Act, the need to reconsider the interface between political and administrative arms of government (and determine what is in the ‘public interest’), and the need for greater independence for the public service within a clarified role. This approach, and its implications for public sector reform, is contrasted with the straitjacket of path dependency that presently constricts the field.
Author : Babao?lu, Cenay,Akman, Elvettin,Kulaç, Onur
Publisher : IGI Global
Page : 622 pages
File Size : 45,7 Mb
Release : 2020-11-20
Category : Political Science
ISBN : 9781799849797
As the field of public administration has been changing due to globalization, government reforms, and increasing governance practices within intergovernmental networks, research and teaching in public administration also adapted itself to these changes. Public policy research and instruction has become transformed and has diffused into other countries with the help of international organizations and other agents of change and transfer. Research in this field is seen as an opportunity for a definitive shift from traditional models of public administration in the sense that policies may be better designed, articulated, and governed through a collaborative approach, while service provision could be enhanced in terms of proximity, representativeness, and innovativeness. The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to improve public services and government operations. The book is a compilation of selective high-quality chapters covering cases, experiences, and practical recommendations on topics related to public administration, public policy, social policy, public management, and public affairs. This book is ideal for policymakers, students, and researchers in the field of public administration, public policy, governance, public management, public affairs, citizen engagement, and administrative sciences and management along with practitioners, stakeholders, and academicians interested in the best practices of various countries in public administration and policy.
Author : OECD
Publisher : OECD Publishing
Page : 160 pages
File Size : 52,8 Mb
Release : 2017-03-27
Category : Electronic
ISBN : 9789264268920
This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.
Author : Rachel E. Ashworth,George A. Boyne,Tom Entwistle
Publisher : Oxford University Press, USA
Page : 244 pages
File Size : 47,9 Mb
Release : 2010-04-29
Category : Business & Economics
ISBN : 9780199545483
The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.
Author : Oecd,Organisation for Economic Co-operation and Development
Publisher : Org. for Economic Cooperation & Development
Page : 168 pages
File Size : 53,5 Mb
Release : 2019-11-28
Category : Electronic
ISBN : 9264517952
Twenty-first century governments must keep pace with the expectations of their citizens and deliver on the promise of the digital age. Data-driven approaches are particularly effective for meeting those expectations and rethinking the way governments and citizens interact. This report highlights the important role data can play in creating conditions that improve public services, increase the effectiveness of public spending and inform ethical and privacy considerations. It presents a data-driven public sector framework that can help countries or organisations assess the elements needed for using data to make better-informed decisions across public sectors.
Author : F. Leslie Seidle,Institute for Research on Public Policy
Publisher : IRPP
Page : 220 pages
File Size : 40,6 Mb
Release : 1995
Category : Political Science
ISBN : 0886451787
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Author : Douglas J. Besharov,Karen J. Baehler,Jacob Alex Klerman
Publisher : Oxford University Press
Page : 361 pages
File Size : 47,9 Mb
Release : 2017
Category : Political Science
ISBN : 9780190646059
"This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings"--
Author : Sam Agere
Publisher : Commonwealth Secretariat
Page : 160 pages
File Size : 45,8 Mb
Release : 2000
Category : Political Science
ISBN : 0850926297
This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance is linked with institutionalised values such as democracy, observance of human rights and greater effectiveness of the public sector.
